BioLife Plasma Services

I had a promo code prior to checking in but screener wouldn't allow me to wait for it to come up on my phone. As soon as I logged out of the BioLife wifi it came up but screener was too busy to didn't enter it. And now it won't count towards my donation today. I have to donate today in order for the coupon code to count. First successful donation has to be done today.

Employee said she was a supervisor but acted as if she wasn't knowledgeable about how to find a veins in left arm. She continued to stick me and then stated the vein wasn't strong enough. Then went over to my right arm and wanted to stick the needle in same spot as my last donation. I asked her not to do that and try another vein on the right arm. Employee said I wouldn't use any of the other veins in my right arm. So I put my finger over that spot and she refused to listen to my concerns about not sticking a needle in same spot because it was still sore from the last donation. She refused to listen to my concerns because I would not allow her to use the same vein and she couldn't find another vein to use. My visit today would be a non payment. I will never come back here and donate. Employee was rude and unsympathetic even when I said no she was still going to do a needle stick in prior donation site that was still sore. I got up and left the

donor area and wrote this complaint while still on site.

I have been donating for 10+ years here and I can only remember a handful of good visits. To start with the people that work at this location are rude and clicks. For instance I would see 3 people be disconnected before I would and I was there before them. The moment I say hey I thought i'd be next the [censored]s that poke you get an attitude and find management and then you have to explain to them how long you been waiting and what you saw. 90% of the time they turn it around o. You and say your the one out of line... I don't get vocal usually but when your treated like garbage everytime you go in its not worth it. On top of that fhey pay like [censored] and their reward system is horrible. Also the feeling after the give can be draining and life sucking. Sanitation there is also lacking. Overall I would suggest other ways to make an extra buck because this place is a joke! Never going back and also will be reveiwing wverywhere often! Get the word out about this horrible place!

I was deferred from Donating Plasma and accuse of things that I didn't do. I've been donating plasma at BioLife Greenwood since 2017 never had any issues on April 14th I was stuck twice and adjusted 3 time a made a complaint to the supervisor Jayme who was very rude and unprofessional I then spoke to someone else about her. On April 15th I was deferred from donating plasma accuse of bad behavior and name calling... And that is false I've never disrespected anyone they were upset because I complained about being stuck twice and if I did anything then it should be recorded

Not necessarily a complaint per se but more to the effect of fare thee well. Having a master's degree in economics and part of a group studying consumerism I give my condolences to biolife plasma services for their loss of monetary income. Their bookkeeper or whomever has decided that dropping the price from $100 to 80 alternate weeks will make them more money. My group got together and we decided unanimously that you will lose 16 to 18% in revenue for non returns. I don't know how they're doing their math but we are very good at it. Expect closures on numerous facilities and again I wish you the best of luck but you need to fire whoever made that happen. BioLife plasma services has decided that corporate profit overrides the consumer and more importantly and most importantly the individuals that need this plasma to help alleviate or eliminate the woes and pains of those that I myself donated constantly but it was never for the money. I give the money away. But BioLife services should always remember that human beings should always come before fat paychecks. Farewell BioLife plasma services and by the way once enough facilities close then they can rename corporation bio- death(sorry that's economics humor.)

Good afternoon.

My name is Jerry Burch. I'm a donor at your Woodruff Rd branch. This plasma center has left me VERY disappointed and disheartened. A few years ago, BioLife was planted in our community. The efficiency in which they operated was so impressive that I began referring people. This changed months prior to the pandemic. We began experiencing one or two people screening to get the process started. This leads to unbearable standing/waiting before you even get to the line to get a bed. In my industry, we encourage customers to voice their concerns so that we may potentially improve. I decided to start voicing my concern with BioLife (always cordially), requesting additional pay for longer donation sessions. This ultimately led to me being BANNED today after, once again, voicing the same concern on my last donation (this past Saturday)... my appointment was for 11:20, but didn't get stuck until 1 hr 39 min later. A narrative was created when I was informed that I was banned. The manager stated that he was told that other donors complained that I was a disturbance, when in all actuality, they were in agreement with me... which is what I believe prompted this action. I've read reviews on BioLife (please check them out)... you have a GROWING contingent of people that share my same concern. I now see why they don't say anything! Is anyone in our corner? Help... I'm being encouraged to go to our local news channel, but I hope that this can be resolved with you.

You have serious problem with what has been happening at this branch and I am pretty sure I am not the only one that has said something but Harassment and Discrimination/Intimidation

The way they treat people is uncanny and shameful.

But most of all Violating State and Federal Mandate of face covering's and Nurses working when their sick Coughing so bad sounds like there going to pass out and a person has to sit in a room and talk to them when they are in that condition! But what I was told is they have to work can't sit at home but if a customer comes in and does that they get a PERMANENT DEFERRAL... but it's OK for your Employees? Right.

These nurses are idiots. I had a surgery pre Katrina 2004 and they expect me to get records from a hospital destroyed in the storm 20 years ago. They hadn’t even heard of my diagnosis and kept calling it the wrong thing, these nurses probably barely made it through nursing school. Both I saw were idiots. And rude. And half the people that donate are junkies. Yet I’m healthy besides a 20, year old back surgery. Enjoy paying for your meth plasma. I will go elsewhere.

Truthfully, do not even do it to yourself. I was there the first day for 6 hours! I didn’t complain and made the best of it, only for the nurse to say to me they are giving snacks so people stay off their [censored]. Pretty unprofessional but I laughed. After that went back for donation, didn’t work out and I was deferred, totally fine. They told me come back in two days only for the same thing to happen and for someone else to tell me I should’ve waited longer! Still, I was patient with the lack of communication and the different answers you get from the staff. Ok, I’m still fine and patient with all of this. I waited and went back again and expected me to wait another 3 plus hours for a physical. Meanwhile I was there for 40 minutes before they even told me. Basically they were like oh well sorry! I’ve been that that center total about 9 hours, without compensation, and expected to wait another 3 today (that would’ve been 12 hours) and they keep telling me oh just reschedule. What?!?!?! Not one person cares and it is really really sad. I wasn’t going to come back the last time and they said please don’t give up, I liked them and figured I would try again, and the time I qualify they are like oh sorry and expect me to be there for hours. I wouldn’t have had an issue with it if it was communicated. When You’re a new donor it is the responsibility, especially of the nurses, to remind you every-time you come in. The point is there is NO communication and you bring it to someone’s attention and their response is basically “oh well”. This place could’ve had a lot of potential. Just be aware of the wait times and lack of communication so make sure you know what you need to do and don’t rely on them telling you. I did speak to a manager and she didn’t give a SH”& either.

Can't reach Anyone on phone to help me make an appointment. No one will respond and call me back cannot reach anyone on Cooprate level nothing but wrong numbers on Google

Multiple workers and people donating were not wearing masks. This is a "medical" facility. I shouldn't have to worry about my health because others are careless.

I followed all the instructions for the application process and had my doctor fill out your paperwork and approve me. But since I was hospitalized in September 2021 biolife rejected me today 3/29/2022 till September 2022. The hospitalization was not for depression or suicide and should have nothing to do with my application process.