Best Buy
reviews and complaints

I ordered a Christmas gift for my kid and they cancelled it. Called to try and get it figured out. They said it was a cc issue but they shipped it (obviously not the issue). The day they claimed they tried to deliver it I was home all day and it snowed the night before, there were NO tracks, truck or otherwise in the driveway or to the door. Then they said it was because I didn't reschedule a delivery time (the link supplied sent me to a hair salon in Canada). They canceled my order because of their issues and now I have no Christmas gift for my kid. They offered ZERO solutions. Will Never use Best Buy again. Will tell as many people as possible.

I have been dealing with you guys for about a month trying to get my washing machine and drying machine installed. It has been a nightmare, as I still do not have my drying machine installed. Geek squad is the worst - they have hung up on me numerous times, lied to me and my wife, knowingly installed a damaged drier, and did not clean up their mess before leaving. We still have not reached a resolution. I have been getting the run around and was told I cannot have this issue resolved until december 6th at the earliest. I need this drier shipped and installed as soon as possible. I was told that I would receive a call back regarding an earlier installation date, which I still have not received. My wife went into the store and was told by the manager that this is outside of their expertise. They said this was a company hired by corporate, who seems to get away with whatever they want. We were told to write a letter out instead. I would like someone from your corporate office to contact me. My name is anthony soldo and I would like to be contacted via telephone at [protected]. If it helps, my order number for the drier is 1120309697132. As aforementioned, I have been getting nothing but the run around from the geek squad and everyone else. I can also give the names of everyone I dealt with, but the list is too long. I can provide this over the phone or at a later date.

An advertisement that was not honored...
The add said the product is coming soon... it will be available on the 11/28/2020. Well, it is 3:24am 11/28/2020 and now when I wanted to purchase the product the ad says that it is sold out! It saddens me that Best buy would let people wait (coming soon) and get excited about a product just to tell them it is sold out the same day it was suppose to be available.
This is the product... Hisense - 65" Class H65G Series LED 4K UHD Smart Android TV
Model:65H6570G SKU:6404020
This is the link https://www.bestbuy.com/site/hisense-65-class-h6510g-series-led-4k-uhd-smart-android-tv/6430857.p?skuId=6430857

I ordered a refrigerator, otr microwave and oven on September 17, 2020 in upwards of over $3, 000. I had to wait 2 months for availability of products and delivery times.

My expected delivery was set for November 20th between 12p-5p. I received a call November 19th around 5p giving me a reminder of my delivery and to inform me that the delivery window was changed to 12p-8p.

November 20th at 8p I had not received any call in regards to my delivery. I contacted customer service and spoke to at least 5 different representatives, I was put on hold for 30 min with no check in (dead silence) I was hung up on twice and still not one of them could tell me where my appliances were at or why they had not been delivered.

After hours spent between being on hold, hung up on and speaking to multiple people, they advised me to call back in the morning as they were not able to reach anyone from the delivery team.

First day with no appliances as I had gotten rid of my old ones to make room for my new ones. I called the next morning, November 21st, I spoke to 5 more different representatives, none able to tell me anything except the systems shows my order in transit. I spoke with a supervisor, finally after being on hold for 45 min and she said she was not able to see exactly where and why I had not received my delivery. She said she needed to do an investigation and would call me back in the morning. I spent a wasted 2 hours on the phone with no resolution.

Day 2 with no appliances old or new, it is now November 22nd, 2 days after my original delivery date and not one single Best Buy call.

November 23rd I went into the store since it was very clear no one over the phone had any interest in helping me. I canceled my installation on November 19th due to Covid concerns and according to the in store rep, instead of just canceling just the installation they canceled my entire delivery. My appliances had been sitting in the store since November 19th. The 3rd party delivery team and BestBuy.com had not communicated with the store NOR myself (paying customer) that the delivery had been accidentally canceled.

I now will be picking up my appliances myself after 4 days with no appliances in my home and with no regards of the complete and utter inconvenience from Best Buy. I will never ever buy through them and this will not be my last method of complaints.

Last week it was priced $1249.99, this week it's priced $1449.99.
Lost me as a loyal customer.
G.Chase
[protected]@hotmail.com

I logged into my account to purchase a ps5 and I had it my shopping cart and was in the e-line to check out and was waiting patiently and this took over an hour. I typed in my delivery address and press continue and the next thing I know the screen froze.

I called customer service and waited another 60 minutes and finally someone answered.

Apparently there are no ps 5 and there have been done for the last five days therefore my question is what the hell? This is not acceptable.

How are you going to rectify this situation.

Margaret demerchant
[protected]

I was scheduled for a service repair at a best buy store big mistake since they have to send all watches to be repaired at apple. No replacement available at store for any watches every thing is done by apple. Why not set up schedule to your apple store directly to avoid unhappy customers. No updates from best buy was on hold for more than 30minutes, tracking repairs only shows date item was drop. Had to call apple support for an update which is that a replacement was send, now will have to wait for some one to notify me that the item is at the store which could take up to 5 days. Not a happy customer

I paid for a system since September call today to see the status of order and they haven't even ship my product yet console come out on the 10 and they said I have to wait till the 16th very bad business. I would of schedule a store pick up if I wasn't going to get it day one.
I am very dissatisfied. When you pre ordered a item you should get it on time that defeat the purpose of pre ordering

I purchased my I Roomba on July 25, It has died, will not boot up or receive commands, battery is dead. Ask for replacement stated they could sent me a new I Roomba with out a battery. Could return the one I have maybe could fix it but turn around is 10+ business days. Poor customer service not standing behind the product. I was told when I purchased it that if I bought the extended warranty it would be covered and if anything happened bring it to the store for a replacement period. Was on hold 45 minutes, to be told oh well we can't do nothing when I called On Nov 7 at 1015 am. Very poor customer service will not stand behind the product or the warranty.

I purchased a Samsung Galaxy a51 from best buy in Glendale 22 days ago. I am experiencing apps crashing/freezing, camera malfunctions/failures. I attempted calling the store to speak with the manager but it is impossible to get a hold of anyone. I went onto the website and "chatted" with a specialist who told me that because I did not purchase the product gaurantee plan it is not Best buy's problem if I got a defective phone or not. I have photos of the chat and also screenshots of the camera failure warning on the phone. I don't know why this store is allowed to operate and sell defective products to people at full price. I will request a refund or replacement and if not will contact bank to stop payment

I bought a 32 inch Insignia tv in the past month. The sound doesn't always start when the tv does. I have to restart restart the television for sound. I tried sending an email, but, haven't heard back. I called the main number and couldn't get thru. Would like to exchange. Can somebody contact me.

I purchased order# BBY01-[protected] on 7/9/2020. I still have not received. Five different delivery dates 8/13/20, 9/9/20, 10/16/20, 10/23/20, 12/25/2020. I took off work 4 days and all I received was apologies and refund. I need to be compensated for my miss days at work. Because I cancelled the order they tell me I am not entitle to any compensation.

I purchased an Insignia Fire TV from Best Buy on July 6, 2020. By October 16, the TV was malfunctioning significantly. I asked a Best Buy supervisor what to do and they refused to help as I did not purchase the Geek Squad protection. After a 4 hour run around between Amazon, Insignia, and Best Buy, I finally got a supervisor named Kathy to speak to me and she told me the earlier supervisor was completely wrong but it was too late to address the issue in store. The warranty was as follows.

If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.

I waited 57 minutes to speak to Kathy. She could still not solve the problem. Then, I spoke - simultaneously - to two supervisors. And 72 mins after the 57 mins., the phone disconnected and neither called back. I am so disappointed in BestBuy. I cannot imagine ever purchasing another thing from them. From the first supervisor who said I didn't purchase the Geek Squad protection so they couldn't assist me to the supposedly "helpful" one who disconnected and never called back, they were such a shameful display of customer service. There are too many other companies that deserve my business.

On 29 of may 2020, I placed an online order (BBY01-806087744734) for a laptop to be pick up at a CVS pharmacy in St Augustine, Florida. However, as the delivery was delayed I was unable to pick up the order as I had to go away for a few days. According to Best Buy policy, as the order was not pick up it was send back to the warehouse and I was supposed to be refound about 3 weeks after the return of the order, still according to Best Buy policy.

As of today 30 september 2020, I'm still waiting for the refound, 4 months later. I talked with Best Buy customer care about 6 times since then via chat (I have all the transcript) and they always told me its in process, its gonna take the next billing cycle...Blablabla...

This morning I was transfered to the special refound office and they told me that my case is still in process and that my case was open onl y10 days ago... that does not make any sense... Yes I talked to BB customer care 10 days ago, but why my case was not open before that?

My case ID is 248942224. I can provide all the transcript if needed.

I will appreciate any help you can provide in resolving my problem

Christian Martin
[protected]