Best Buy review: Geek squad large appliance repair

Had a refrigerator delivered and installed in March 2020, at height of Virus and lockdowns! Not even an hour after installation the water line from fridge leaked everywhere, so I just turned off water to fridge cause I didn't want anyone back in my house until virus subsided. I have been attempting for weeks now to get them to fix it and they keep giving me the run around and making promises that they don't keep and they are rude. I attempted to reach their "General Council" Todd Hartman, but switchboard refuses to put me through and just said you have to keep working with the same department, even though they haven't done squat!