Menu
Best Buy Customer Service Phone, Email, Contacts

Best Buy
reviews & complaints

www.bestbuy.ca
www.bestbuy.ca

Learn how the rating is calculated

4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Best Buy has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Best Buy. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Best Buy reviews & complaints 1155

Filter reviews by rating
5
3026 reviews
4
0 review
3
0 review
2
3 reviews
1
14 reviews
Sort by:

Newest Best Buy reviews & complaints

ComplaintsBoard
G
1:06 pm EST

Best Buy Watch series 6

I was scheduled for a service repair at a best buy store big mistake since they have to send all watches to be repaired at apple. No replacement available at store for any watches every thing is done by apple. Why not set up schedule to your apple store directly to avoid unhappy customers. No updates from best buy was on hold for more than 30minutes, tracking repairs only shows date item was drop. Had to call apple support for an update which is that a replacement was send, now will have to wait for some one to notify me that the item is at the store which could take up to 5 days. Not a happy customer

Read full review of Best Buy
View 0 more photos
Hide full review
ComplaintsBoard
D
12:26 am EST

Best Buy xbox series

I paid for a system since September call today to see the status of order and they haven't even ship my product yet console come out on the 10 and they said I have to wait till the 16th very bad business. I would of schedule a store pick up if I wasn't going to get it day one.
I am very dissatisfied. When you pre ordered a item you should get it on time that defeat the purpose of pre ordering

Read full review of Best Buy
Hide full review
ComplaintsBoard
N
11:38 am EST

Best Buy I roomba

I purchased my I Roomba on July 25, It has died, will not boot up or receive commands, battery is dead. Ask for replacement stated they could sent me a new I Roomba with out a battery. Could return the one I have maybe could fix it but turn around is 10+ business days. Poor customer service not standing behind the product. I was told when I purchased it that if I bought the extended warranty it would be covered and if anything happened bring it to the store for a replacement period. Was on hold 45 minutes, to be told oh well we can't do nothing when I called On Nov 7 at 1015 am. Very poor customer service will not stand behind the product or the warranty.

Read full review of Best Buy
Hide full review
ComplaintsBoard
M
8:47 pm EDT

Best Buy Samsung galaxy a51

I purchased a Samsung Galaxy a51 from best buy in Glendale 22 days ago. I am experiencing apps crashing/freezing, camera malfunctions/failures. I attempted calling the store to speak with the manager but it is impossible to get a hold of anyone. I went onto the website and "chatted" with a specialist who told me that because I did not purchase the product gaurantee plan it is not Best buy's problem if I got a defective phone or not. I have photos of the chat and also screenshots of the camera failure warning on the phone. I don't know why this store is allowed to operate and sell defective products to people at full price. I will request a refund or replacement and if not will contact bank to stop payment

Read full review of Best Buy and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Nov 01, 2020 12:23 am EDT

Hi Monica.

The bank cannot stop payment at this point and Best Buy is under no obligation to cover any form of the warranty. Contact Samsung directly and work through their system for support.

ComplaintsBoard
A
12:05 am EDT

Best Buy Terrible customer service

Below is an email I sent to Best Buy concerning what happened to my wife and I at the Arroyo Crossing Best Best in Las Vegas NV on Aug 27, 2020.

After speaking to corporate complaint department I was instructed to email the store and area managers. I have sent several emails to the store manager Eric Placencia and area supervisor Joshua Smith and the corporate complaints department. I have called and spoken to several corporate representatives. The last corporate representative guaranteed me that someone would contact me. In over two months of trying to get someone to contact me no one has.
______________________________________________________________

My name is **********. I had the unfortunate experience to come in contact with one of your employees named Dennis.

My wife and I came into your store yesterday to have my Mac Book Air looked at.

After standing in the geek squad line for about 5 minutes Dennis approached us to inform my wife ***** that she needed to wear a mask. We informed him that she could nnot wear a mask do to health reasons. He told us that unless she put on a mask that nobody in this store would accommodate us. Renee pointed out the sign in front of your store that states that those with health problems may enter without a mask. He told us that that sign didn't matter that she had to wait in a designated area. She said that she would browse around elsewhere while I talk to the Geek Squad since she wasn't needed for my inquiry and that I was in full compliance with wearing a mask. He again insisted that she could not be in the store and I would not be served since I came into the store with someone not wearing a mask. My wife again pointed out the sign and told him that we should call our lawyer to speak to him seeing as how we were being discriminated against. He then said "If you're going to bring litigation against us you are not welcome to do business with Best Buy" and walked away.

My wife also walked away and immediately left the store being totally disgusted with the lack of customer service and the rude and demeaning way in which we were treated by Dennis.

I continued standing in line as the only person in line for approximately 10 more minutes before a young lady stepped up to me to finally, but politely, informed me that if I needed any assistance (never inquiring what assistance I needed) I would have to set an appointment for at least 3 weeks out and that I couldn't make any inquiries at that time (my wife informed me later that as she was walking out of the store she saw and heard Dennis talking to the geek squad on his phone or com instructing them not to service me). I told the young lady that I did not believe that and that I knew that Dennis had instructed her to tell me that. She politely told me there was nothing she could do so I turned to walk away.

As I was walking towards the exit Dennis had purposely inserted himself along my route to smugly and laughingly tell me to have a nice day. I again pointed out the sign out front that says that people with health problems may shop without a mask. He lied and told me that it is just a generic sign and had no bearing on the issue.

I asked him to see the manager and he said he was the manager. I asked to see his supervisor but he said he was the supervisor. I asked to see the supervisor of the​ over the entire store he claimed to be the supervisor over the whole store. I told him I knew he he was lying that he could in no way be the store supervisor due to his lack of customer service and he shrugged his shoulders as I saw a smug smile of pleasure come to his eyes and face even through his mask. I then called him a liberal communist. He asked me what his political beliefs had to do with anything to which I told him that he using them to control me and continue to spread more panic and I walked out.

My wife and I have been customers with Best Buy for many many years and have purchased from Best Buy's throughout the country. A few weeks ago we purchased an $1100+ Surface Pro X.

I have many times brought my electronics to the Geek Squad counter and never been turned away and in all cases been given at least 5 to 10 minutes to look at my electronic device to evaluate whether or not the geek squad could repair it or if it would be better to replace it.

Yesterday was a Stark turn about. Dennis was purposefully rude and obnoxious and as I said earlier very smug.

I called Best Buy corporate and they were very accommodating. They inform me that the sign was definitely not a generic sign. They gave me your email along with the district supervisor email. He assured me you would reach out to me and take care of the situation.

Thank you,

______________________________________________________________

All I wanted was a response from them.

Read full review of Best Buy
View 0 more photos
Hide full review
ComplaintsBoard
K
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy New Television

I bought a 32 inch Insignia tv in the past month. The sound doesn't always start when the tv does. I have to restart restart the television for sound. I tried sending an email, but, haven't heard back. I called the main number and couldn't get thru. Would like to exchange. Can somebody contact me.

Read full review of Best Buy
Hide full review
ComplaintsBoard
G
11:48 am EDT

Best Buy Did not receive item ordered 4 months ago.

I purchased order# BBY01-[protected] on 7/9/2020. I still have not received. Five different delivery dates 8/13/20, 9/9/20, 10/16/20, 10/23/20, 12/25/2020. I took off work 4 days and all I received was apologies and refund. I need to be compensated for my miss days at work. Because I cancelled the order they tell me I am not entitle to any compensation.

Read full review of Best Buy
Hide full review
ComplaintsBoard
M
7:48 pm EDT

Best Buy Refusal to follow through with return.

I have been a very good customer for many years, buying my computers and TV's there. I have recently had an experience that will stop me from any further purchases. I purchased a tv requesting that it be capable of using wireless headphones. The Best Buy associate gave me a tv that was not wireless accessible but also an adapter that would not work. I returned and another associate gave me wireless headphones that would not work either. Another associate said it was not a wireless model, but first associate said it was. When I arrived home of course they did not work. I researched myself to find a Hisense which does exactly what I wanted. So I returned the Samsung to exchange for Hisense
I accidentally forgot the stand and the customer service representative said she would charge for the stand but that I cold return it and get my money back. I came back and NO the slip was funky. I then called customer service at which after an hour on the phone. She said to go back to the manager and I could return it. I went back and told them what customer service had said. They ran it again and NO again. The manager was very rude. I will not go back it was very embarrassing and very bad service. I will no longer purchase anything from Best Buy. I seriously doubt you will forward this complaint but I felt I had to tell someone how horrible this has been. One final thing if I was not told I could bring it back I would have gone home to get it right away. I am hoping you will forward this to whoever you deem should receive it, however I sincerely doubt you will after this example of poor customer service.
The customer service Pin is [protected]. The store is Best Buy East 2452 E Springs Dr Madison. WI. 53704. The phone number is [protected].
My name is Mary E Rigby 3720 Sunbrook Rd. Madison, Wi 53704 and my phone number is [protected].

Read full review of Best Buy
Hide full review
ComplaintsBoard
A
7:22 pm EDT

Best Buy Product warranty

I purchased an Insignia Fire TV from Best Buy on July 6, 2020. By October 16, the TV was malfunctioning significantly. I asked a Best Buy supervisor what to do and they refused to help as I did not purchase the Geek Squad protection. After a 4 hour run around between Amazon, Insignia, and Best Buy, I finally got a supervisor named Kathy to speak to me and she told me the earlier supervisor was completely wrong but it was too late to address the issue in store. The warranty was as follows.

If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.

I waited 57 minutes to speak to Kathy. She could still not solve the problem. Then, I spoke - simultaneously - to two supervisors. And 72 mins after the 57 mins., the phone disconnected and neither called back. I am so disappointed in BestBuy. I cannot imagine ever purchasing another thing from them. From the first supervisor who said I didn't purchase the Geek Squad protection so they couldn't assist me to the supposedly "helpful" one who disconnected and never called back, they were such a shameful display of customer service. There are too many other companies that deserve my business.

Read full review of Best Buy
Hide full review
ComplaintsBoard
T
3:47 pm EDT

Best Buy Samsung washer and dryer

I purchased washer/dryer with pedestals a month ago, when they came to install did not have hardware to attach pedestals, now being given the run around to schedule appt to accommodate the customer. I have spoke with managers in store Lexx Mariona, Jacobi Sent email to general manager Robert Delissio no response, spoke with corporate supervisor Rafael in Chicago who also stated I still have to wait for appt. Washer and dryer is paid for but service not done would not recommend best buy for appliances to anyone. (Tyrone St. Pete) is location.

Read full review of Best Buy
Hide full review
ComplaintsBoard
C
1:31 pm EDT

Best Buy Refund of order

On 29 of may 2020, I placed an online order (BBY01-806087744734) for a laptop to be pick up at a CVS pharmacy in St Augustine, Florida. However, as the delivery was delayed I was unable to pick up the order as I had to go away for a few days. According to Best Buy policy, as the order was not pick up it was send back to the warehouse and I was supposed to be refound about 3 weeks after the return of the order, still according to Best Buy policy.

As of today 30 september 2020, I'm still waiting for the refound, 4 months later. I talked with Best Buy customer care about 6 times since then via chat (I have all the transcript) and they always told me its in process, its gonna take the next billing cycle...Blablabla...

This morning I was transfered to the special refound office and they told me that my case is still in process and that my case was open onl y10 days ago... that does not make any sense... Yes I talked to BB customer care 10 days ago, but why my case was not open before that?

My case ID is 248942224. I can provide all the transcript if needed.

I will appreciate any help you can provide in resolving my problem

Christian Martin
[protected]

Read full review of Best Buy
Hide full review
ComplaintsBoard
Z
9:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Warranty claim complaint store manager complaint

Location where incidents took place;
On September 21, 2020
Best Buy Leaside

147 Laird Dr.
Toronto, ON M4G4K1
(647) 777-3196

Hello,
I am writing this e-mail regarding a warranty claim (3-year geek squad warranty plan). The device in question is a Mac book Air. This Mac book was purchased from 147 Laird Dr, Toronto, ON M4G 4K1 Best Buy about a little more than two years ago. With having technical issues (apps not working, needing to force quite apps and force shut down) recently, I took it to the store where it was purchased. After having sent it for repair, I was told it had "accidental damage" and wouldn't be covered by the warranty plan. The manager was dismissive and unhelpful. He was quick to point the finger in assuming it was caused by me.
This Mac book had been cared for perfectly right and has never had any liquid spilled on, or stored under rain/around humidity. There is no way it has "liquid damage" caused by me or other factors under my watch. The manager claims he was sent "pictures" which I was never Shown, or sent copies of. I was finally sent copies of it at a later date. I would like to have this issue investigated. I need my Mac book urgently, and have no time to make 20 calls a day! What they are claiming to be "accidental damage", has nothing to do with me. It may have been caused by transportation from the store to the repair center.
I purchased a warranty being reassured that the geek squad would repair my laptop and even replace it if needed. However, that is not what is happening. I am being told I am wrong and it's "accidental damage" when I know that is 100% false. This is unacceptable and frustrating to have to go through. As promised when purchasing my warranty, I need my Mac book to be repaired under my purchased warranty.
The actions and atitude of the manager is absolutely unectble. I did not get the costumer service every costumer derserves. I was instead dismissed when explained the issue. I was told I could receive a "20% discount on a $400 fee" which I shouldn't have to pay. The manager totally changed the topic and offered no further help. I am demanding response for the terrible service, and customer service given by the manager.

More details;
On September 20, 2020 I received a call, then later went to the store to follow up. They then informed me the repair centre had found "water damage" and even claimed they had been sent pictures of it, which wasn't shown to me. The geek squad manager then said it's "accidental damage". After a conversation explaining there had never been water spillage, and the laptop had been in a dry, safe place. The manager went on to disregard and dismiss what I had said. After continued by saying he could offer us a discount for the "$400 fees" Which isn't covered by my warranty, having completely changed the subject. He completely disregarded what I said, didn't show me the proof or take into consideration what I had stated.
I was then forced to make numerous phone calls following up on the issues. No one was able to take in a complaint from me, as I requested. Many customer service agents were helpful however, I was sent through many loops being told that it's wasn't the "right department" and got connected to another "wrong department".
I am very frustrated with the lack of responsibility. This is unacceptable. The store manager was so confident in blaming me, even when told I had never spilled any liquids, or put the device in poor conditions. I shouldn't have to explain myself so many times, and then be ignored. I am very disappointed with the in-store service/help I was given. I am demanding better customer service and repair process! Thank you!

I want to state a few things for the record. My Mac book has never had any water/liquid spilled on it. It has always been carefully cared for and kept in it's the laptop bag. Since the manager claimed "it could be caused by humidity", I would like to confirm there is no way that's the case because we own a dehumidifier. My Mac book is always used by me, so I am aware of anything that happens to it.

Read full review of Best Buy
Hide full review
ComplaintsBoard
J
6:01 pm EDT

Best Buy Returning a soundbar for even ex change, which the geek tech told me that's what they would do

I had a geek in home support twice. He couldn't permanently correct the audio issues.. after the second visit, the tech said take it back and they'd exchange the the sounbar system. The tech said that this is an isolated issue. I chat with a customer service person, who transfered me to a website and charged $5.00 fee for a lawyer would make a decision and get back to me. WHERE is the REAL WORLD going. This is just extremely ridiculous situation. Jim Yeager

Read full review of Best Buy
Hide full review
ComplaintsBoard
P
7:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Wanted to reverse a no interest product to rewards

My daughter bought a tv then pressed no interest but I wanted the rewards because she was paying it off before the next billing cycle, told the agent he didn't change it back instead said just call on line and they will do it. Horror I called 18882378289 person said wrong number need to call city bank Primary account cold transferred me wrong department stood on the phone the first day for over an hour got transferred 10 times no one could help me went from Philippines to Mexico ask for someone in the U.S. still wrong department finally gave up. Called again the next day got transferred to 8 different people same places Mexico and Philippines. I know they are cheap labor but at least trained them right. Finally got transferred to Daniel at City Bank Card Center said wrong department they could only reverse from rewards to no interest transferred me to David at Primary Account said can't help because I purchased it from the store couldn't even speak to a manager had to wait 24hr really very bad customer service. Being with Best Buy for so long its truly, I don't know if anyone will response but I hope you will.

Read full review of Best Buy
Hide full review
ComplaintsBoard
W
11:42 pm EDT

Best Buy All reward points disappeared with no reason

I have nearly 90k bestbuy reward points in my account which is worth $1800. They were accumulated through last 2 years by spending more than fifty thousands dollars on bestbuy or using their credit card. Today all the points are gone. I called bestbuy rep and was told "the system cancelled my points". It's a shame! How can they rob customer's money like that?

Read full review of Best Buy
Hide full review
ComplaintsBoard
A
8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Misleading information given

Occurred at the Moreland Ave. Best Buy on 8/27/2020. That also is the day of at least six calls to Geek Squad who were no help, disconnected 3 times, promised to call back and not one of them did so. I am left with no option but to go return it and get a refund or call the Better Business
Bureau. Inspirone7500 with the Office 365. I had appointment made for over a week later since that is when I had to come get the computer which had to be ordered. I was clear I needed help to get it set up quickly because I work from home. I paid just over $1500 for this and if I miss two days of work it is over $2000. I go to Geek Squad. I had an appointment that was simply to drop it off with my other computer and it would take four days. I was furious. I had the sales person, the manager and Geek Squad all going around and around. I was told some complicated drop one off, pick it up and drop the other off and on and on. The manager told me to call Geek Squad support because they could set it up and get into my computer to do so. Told it would be simple. First off, I was on Geek Squad like four or five times, I have gotten nowhere. The wait for each time has been inexcusable. I was disconnected 3x and had to go through the wait over and over. I asked the last two to please call me back if they disconnected again and like everything so far with my deals with Best Buy, they did not call me back after saying they would do so. Over two hours later, I have yet to get anyone to even help me get past some S mode or something like that which is in new computers and unless that is removed, they cannot do a thing remotely. Gee, a new computer of which the seller, store manager and Geek Squad all knew just that. Told to go home and call Geek Squad, easy. Bull. The stress with my work and this has me sitting here furious and shaking. I am trapped. I lose $2000 for a $1500 computer. Worst business and customer treatment ever. While writing this and waiting almost 15 min to be put at the front of the line, it just hung up on me. I am going back to the store and return this rip off if someone does not figure out something so that I get the easy solutions to avoid losing two grand in pay to set it up and transfer all from my old computer to this new useless one. I was told none of this time consuming bull upfront and told the seller I was buying the expensive computer because I work from home. What part of that suggested to him he should not tell me I would not be able to work for days. I spent probably two hours in the store and many hours sitting here playing with the other rip off he sold me, the Geek Squad membership. It costs a fortune and been nothing but a waste of my time, first day off in forever ruined, with the disconnects, endless waits and no callbacks after assuring me they would do so. No wonder Best Buy sells cheaper. The service and the lack of concern for customers is what you put up with. I I will be sure to post on my social media and anywhere else I can that I bought a computer that is the worst headache ever and useless because I can't get one person to give me a straight answer. The manager tells me the easy solution is to go home and have Geek Squad do it all for me. Of course they cannot because the salesman and the store manager forgot that they did not have the S whatever I was told on the phone that makes it so
Geek Squad could do what the store told me would be so easy for them to do remotely. Since I have to work, I get to use my old one for who knows how long. I work ten hour days meaning I cannot get to Best Buy anytime soon. Isn't that great business? Real nice. The store manager better figure it out or I will have no choice but to return the piece of useless junk sold to me by leaving out some very critical information. What is wrong with this store and its employees? Not their money so I guess me losing a fortune is no big deal. I will never, ever buy anything from you again. If Geek Squad cannot even stay on the phone or call back when it disconnects, I guess I will need to just request a refund on that lie of a program. I am furious but then you would be too if you wasted literally a total of at least five hours of your precious day off. I am sick I am so stressed from this and have to go right into a ten hour day for days. Thanks for nothing. I am planning to find every avenue I can to put in complaints and to let anyone and everyone I know even on social media about this. This pandemic is stressful on everyone, but half information and poor service is not excusable regardless of that. These people are paid. I was going to buy a big screen SMART
TV but forget that. Alex Prince [protected]

Read full review of Best Buy
Hide full review
ComplaintsBoard
R
9:45 am EDT

Best Buy Product and service compliant

On august 21, 2020 I when to best to pick up my preorder note 20 ultra phone; had to wait at desk area for twenty then was told had to register at the security from door for another 10 mintues ; then met with a represent lady that too 35 minutes to activate my phone and told me that my screen cover was no good from verizon and needed new screen cover; after she mess up one of my verizon one! It took a total of about 2 hours before leaving the store! I end up paying about 40 dollars for a screen and being put threw a bad experience and complete corrupt process of picking up a verizon phone!

Read full review of Best Buy
View 0 more photos
Hide full review
ComplaintsBoard
S
6:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy TV repair

Bought sony tv in 2017. Paid for extended warranty. Tv stopped working august 10, 2020. Contacted best buy. Parts were ordered and shipped to me. Best buy tech. Came by on august 19. Unable to repair tv. Told me he had to order some other parts. Got an email from best buy yesterday...
"your in-home appointment appointment detail(s):
Rescheduled
Order: 60647746
Service date: september 8, 2020
Arrival window: 7:00 a.M. - 1:00 p.M.

The soonest they can repair my tv is 20 days from yesterday?
Extremely dissatisfied with best buy at this point. Have spent a lot of money at best buy over the years. I think those days are over.

Read full review of Best Buy and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Aug 20, 2020 7:30 pm EDT

It's frustrating when things don't work the way you feel they should. 20 days is not unreasonable however.

ComplaintsBoard
J
1:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Geek squad service

Bought new Samsung Galaxy A50 phone in February from Best Buy Rockford IL store with 2 year service contract. 2 weeks later I had a software issue and returned to their Geek Squad desk but they refused to even look at it but would only mail it to Samsung if I paid them $89.95 first. Another month or two later, I had another issue and again had to take it to Samsung myself because the Geek Squad refused to even look at it again. I was told by them they no longer fix Samsung phones and only mail them to Samsung due a recent agreement with a contract company that now repairs Samsung phones.
Due to the fact they have changed the terms of the contract and no longer provide service and have refused to service my phone since it was only two weeks old, I felt I was deserving of a full refund of the cost of this service contract ($110) but they have refused. I have been referred to several people in and around that company for the last 6 months now.

Read full review of Best Buy
Hide full review
ComplaintsBoard
U
11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Wasting my time and poor communication by your staff

I paid 706 $ for Sony tv at 7/31/2020 from Best Buy 1901 Arden way, Sacramento. After waiting for 2 weeks the staff failed to inform me of the cancellation of the transaction. Also they confused me and know nothing about customer service. Accordingly I want compensation from you.

Ussama al shmarei
[protected].

Read full review of Best Buy
Hide full review

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Best Buy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.