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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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E
1:15 pm EDT

Best Buy tv replacement/customer service

This is the 3rd TV that we purchased from Best Buy in the past 5 years and this is the 3rd time the picture panel has given out. I filed a claim on Monday July 27th, received a call on Tuesday July 28th, that they were not going to be able to repair it because they no longer carried the part. An order was put in for exchange on July 29th. I called on Thursday July 30th waited on hold for 45 minutes just to be told that this could take 5-7 business days. I called Thursday August 6th waited on hold for 1.5 hours just to be told again that the ticket is pending. Called again Friday August 7th waited on hold 55 minutes, spoke to the rudest person, she wanted to argue with me, when I asked for a manager; supposedly one was not available. I then asked her if this takes 5-7 business days then why are we on day 8 since the request was placed. Now maybe my math is incorrect, but July 29th, July 30th and July 31st are 3 days and Monday August 3, Tuesday August 4, Wednesday August 5, Thursday August 6 and now Friday August 7 is a total of 8 days! She just continued to say 7 days over and over, when I asked her what her name was she said that she was ending the call, I asked 3 more times for her name she place me on hold for 10 minutes and then got back on and said she was ending the call and hung up on me. I am currently on hold again to see if I can speak to someone else and get her name. This is the worst customer service I have ever received. Whether today makes 7 or 8 days, the policy is to have this resolved in 5-7 business days, which we are now passed. The number that I called is [protected] special forces, their special alright, special at having the worst customer service. On hold for 15 minutes now, let's see if this will beat the earlier time of 65 minutes, or yesterday's 1.5 hours. I will be calling the corporate office as well.

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11:15 pm EDT

Best Buy Service

I was in the Greensboro, NC Best Buy today. I wanted to buy a Laptop computer. I waited for a employee to help me. I saw only one in this department. I waited until he was through will each customer. So as he was through he would quickly go to another customer one passing me by quickly as I was trying to get his attention. He was a black guy. Each of the other customers were also black, completely ignoring me. He finally went out side the store. I went up to the greeter and ask him if he could get someone to help me. He took my phone number for some reason and said he would get someone to help me. That never happened. I waited in line at customer service to complain. But after 10 minutes I gave up standing in line and left. It was a lost cause after 45 minutes. I will never buy anything from this store again.

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5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Geek squad

December 2, 2019
Best Buy

RE: Tag # 956AE3AQA

On November 18, 2019 I took my Razer Laptop RZ09-01682E21 into Best Buy Richmond Hill for repair.
The problem being, after performing a Windows update the unit would not reboot.
Brandon in Geek Service checked it out and confirmed the fact and said that it appears the mother board got corrupted in the process, as he was unable to access the cmos configuration. The mother board would probably have to be replaced. They would have to send it out to the Geek Squad Best Buy head office for further diagnosis at a cost of $100.00 + tax. I agreed to pay this amount.
Geek service agent Sanaz told me that if the mother board had to be replaced there would be an additional $299.99 maximum charge. She put this in writing as shown on the work order attached.
When I went to pick up the unit on December 2, 2019, I was told by Brandon that since the part would have to come from the U.S., they were unable to repair the laptop. The laptop is a North American unit.
I find their response unusual since Best Buy Canada sells these units and list them on their website.
It would appear that Best Buy has refused the repair due to an unexpected effort or cost.
This is my first experience with the Best Buy Geek Squad.
It would have been nice if they were able to honour their commitment to diagnose & repair wrather than just refuse to repair the unit after taking my $112.99.
Can anything be done to rectify this issue?

Regards,

John Stein
[protected]@rogers.com
[protected]

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4:09 pm EDT

Best Buy Refrigerator purchase

7/16/2020 @12:58 #[protected] Beware of Best Buys price match policy. Lowes was selling the same refrigerator I purchased for 10% off and free delivery. I brought this to the attention of the sales person and was told I had to use a Best buy credit card (I didn't want to open a BB credit card) and the 10% savings would be given in gift cards. Since I rarely shop at Best Buy, gift cards are worthless to me and needed a refrigerator sooner rather than later, I declined their false and manipulative offer. I would like a 10% refund in cash not gift cards.

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11:07 am EDT

Best Buy Service

I was in the North Bay, Ontario, Canada Best Buy store on June 23, 2020 to ask questions about and look at security camera systems for my home. As I walked in, down the center isle, looking in each section to see where I needed to be, I was passed by 3 different best buy employees who were walking to the front of the store. As I reached the back of the store, looking towards the Tv department and still wasn't sure where I should go next, I stood and turned toward the front of the store looking for someone who might help me. I think I stood there for about 5 minutes when I decided no employee was coming back. I then walked to the front of the store, stood beside a skid of air conditioners for about another 5 to 10 minutes, patiently waiting for any employee to notice me. As I stood there I counted, 1 employee behind the customer service desk on my right, 1 employee behind a cash register, 3 employees looking at their cell phones and 3 or 4 other employees just standing chatting to each other. Not one looked in my direction the whole time I stood there. I finally had to YELL! "Is there anyone that works here that might have time to assist me!" This obviously got all employees attention and 1 young man finally came over very sheepishly to assist me. He did take me to the department that I was looking for and needless to say I didn't buy anything, due to customer service or lack there of! Strangely when I left the store, there were no employees just standing around, they all suddenly had somewhere they had to be. This is not the first time I have been in this store and received the same treatment. I can't speak for any of the other 3 or 4 customers that were shopping or at least attempting to shop there at that time, but I was very disappointed and will not be going back anytime soon. You obviously over pay your employees because they certainly don't work! There work ethics had nothing to do with covid 19 and more to do with socializing. If I had thought at the time I would have taken a photo of everyone just standing around but I was far too angry at the time.
Yours truly
Dorothy Mongrain
[protected]@hotmail.com

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9:46 am EDT

Best Buy Geek squad

Geek Squad Cell Phone Insurance is a scam here's proof: Purchased Geek Squad insurance for my cell phone at purchase. This insurance costed me a monthly fee of 15.81. I had the insurance since May of 2018 and made a total of 27 payments equaling $426.87. I had to use the insurance because my phone broke so I made a claim. The claim process involved making a deposit for the "new" refurbished device that they shipped out to me and charged me the full device price of $1232. Right now you can purchase a brand new s9 plus at Best Buy (their own store) for $849.95 so not sure where that device price came from as the deposit. After the deposit I got refunded $1008 with the difference being the deductible of $224. So I paid a total of $224 plus $426.87 which is $650.87 for a refurbished phone. The refurbished phone then started to perform not like a new phone or not like even like my old broken phone. Unfortunately the little problems with it only started to stack up as I used it daily and got passed the 14 day exchange policy that they have. I phoned them to do an exchange not knowing about this 14 days and they said I needed to make another claim. Now if you don't see how much of a scam this is just by the math I'm doing then I don't know how else to word this. I will be seeing a lawyer to see what my options are here because Geek Squad is running a scam here and gouging customers and I would like them to stop or at least extend their exchange policy to another year, especially when they gave me a faulty device which I didn't find out was faulty until after this 14 day fine print was discovered by a phone call to their customer service. To say this is disappointing and a scam is an understatement and I will be seeking legal action if I don't at least receive another replacement phone for the one that does not work.

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Mr. Helpful
Los Angeles, US
Jun 28, 2020 3:23 am EDT

Hi Mr. Kingerski.

Unfortunately any time legal action is threatened, the stores are not allowed to work with or communicate with the client further. Your attorney may contact the corporate headquarters in Richfield, Minnesota.

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4:42 pm EDT

Best Buy Negative customer service experience

Hello,

I have been a local Best Buy customer for more than two decades.
We just had the most bizarre customer service experience ever at our local Best Buy in West LA. It was such a horribly negative customer service experience that we are still in the worst mood and feel that we never want to shop there again. Keep in mind, we own numerous Best Buy home appliances (washer, dryer, refrigerator, dishwaster, tvs, etc.) and usually purchase the extended warranties!

Yesterday, we went into our local Best Buy to purchase an open box available at the West LA Store a few blocks from our home. When we got there we were told we needed an appt, which was no problem. Since we didn't have one we were asked to just wait patiently in a cue and when we got inside our Sales Rep Aaron said unfortunately he couldn't find the open box tv we were interested in. He kindly recommended to us to go home and purchase it online and come back the next morning for a curbside pick up and they would hook up the tv for us so we could make sure it was working well and there was no damage to the screen. We have Mazda Miatas so don't own a vehicle big enough to transport a large 65" flat screen, so we wanted to make sure the tv was in good condition or suffer the added expense of a LYFT XL from the store at pick up & back to the store at return (which is an added expense obviously which isn't refundable should we have to return the open box tv should it be damaged).

So we did just as instructed, we purchased the open box tv online as Sales Rep Aaron had recommended and today when we went back at 10am when the store opened. We tried calling first, but no one is answering the store calls during COVID-19. It was the worst experience, we still can't quite believe how we were treated - it was so bizarre & incredibly bad feeling, we were treated almost like criminals! And this is after spending almost $1000 at this Best Buy!

They found the tv today, but refused to hook it up and even refused to allow us into the store to take a look at it even though we had an appt. for curbside pickup. We were told that if we had not purchased the tv in the store (like we had attempted to just the day before) they could have hooked it up for us. When we asked for a consultant appt. they said there were none available and suggested we go online to book an appt (of course there were none available until next week), and the Sales Manager REFUSED to allow us to wait in cue as we had done just the day before.

During the 2 hours we were there absolutely NO ONE showed up for their ONLINE APPTS. and despite having no appts. and no patrons besides us that needed assistance, the Sales Manager Ivan refused to help us or allow us to wait for an open appt. and never allowed us entry into the store. The Sales Manager Ivan even let someone else in who didn't have an online appt. while we were waiting for our LYFT to arrive to help get the flat screen home. When we asked why he had accommodated this woman without an appt. and refused to allow us to come into the store, he had no excuses.

We really don't know what to make of this. It is so sad as we've always been loyal Best Buy customers. Unfortunately, the only explanation is that we were subject to discrimination because of our sexual orientation as a lesbian couple. We hope to pursue a formal compliant with Best Buy corporate so that this Sales Manager and his staff have to take implicit bias and anti-discrimination training. NEVER SHOP AT THE WEST LA BEST BUY - IT IS THE WORST CUSTOMER SERVICE EXPERIENCE EVER. If we could give negative stars we would.

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11:37 am EDT

Best Buy Repair service unresponsive

I have gone online to schedule and in store repair. The website toggles around and around, but it never allows me to make an appointment. I have googled all sorts of ways, and continue to get the same bestbuy.com page. I have called the 800 number and i've been on hold for 36 minutes. Still holding. I have called the local store, and i've been through numerous prompts. I keep getting an message after about 5 minutes of being on hold about a remote access code and then the call clicks off.

I know everyone is pressed with covid issues, but a giant tech seller like best buy needs to have their website and phone numbers operational. If you want to talk to a real person, forget it. I'm only able to schedule an in store consult for a purchase. I'm beyond frustrated. I have geek squad protection on all of my computers for office and home.

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9:21 am EDT

Best Buy General poor customer service, work ethic and turning customers away!

As a rule I tend to spend an exception amount of monies at Best Buy since the collaboration of Best Buy and Future Shop. I used to feel welcome but that statement does not baud well for my feelings over the passed month and a bit. Now I understand the Corona Virus has been a partial contributing factor on the way Best Buy has chosen to handle the corporation however that is not why I am contacting Best Buy personnel such as yourself today.
This is my dilemma, not on one but on two different occasions now I have been told by the staff at the NE Best Buy that the store is closed and no more customers will be served. Now what is causing a frustration and resentment is this is at 1840hrs they start this, when a store advertises their hours from 1100hrs to 1900hrs I through my 57 years of life have never been turned away from a store prior to CLOSING TIME! In my mind I would assume without doubt and would be assured entry at even 1855hrs, not that I would do that as I do understand personnel wanting to leave at a half decent hour, but to close all the doors, all the tills, the locking gate to prevent burglary at 20 minute prior to the official closure time is just plain wrong on so many levels. I was a soldier for 16 years of my life and I can assure you time is relevant and to be adhered to, not to shut everything down so the staff is set to leave at 1900. And I can assure you I would want to be made aware of this issue facing what could be the end of Best Buy customers as I personally watched as numerous people were turned away, I've never worked retail but I do know from my personal experience having been turned down twice now prior to closing, I would have to say yes I am resentful at the store employees demeanor being that of no concern for the customer but rather his self serving need to not do his job properly closing the doors early to the customers at the appropriate time and manner. It is extraordinarily odd but the customer is definitely not treated as the mission one priority. Sad, sad days and shaking my head in disgust. I will be purching online whenever possible this day forth!

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5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Unethical employee

I purchased 2 hp computers from best buy. One computer had immediate problems. I took this computer to store #199, sugar land and met with the geek squad.
I was told this was a software issue and it was not covered by any warranty. I asked again and I was told specifically by the geek squad employee, this was not covered by hp or any warranty. I was told I had to pay $216.49 for a warranty from the geek squad to have this repaired.
I called best buy corporate and asked if this computer was covered for this type of an issue. I was told by best buy personnel this was covered under warranty by hp. To ensure I was getting a consistent answer, I also spoke with technical assistance at best buy corporate. The person also assured me this was covered by hp.
I also spoke with both hp technical support and customer service. They both told me best buy was incorrect and this computer was definitely covered under warranty.
I was deliberately lied to by a member of the geek squad so I would feel compelled to purchase an unnecessary service agreement.
I submitted my concerns to management at best buy in sugar land and have never received a reply. This leads me to believe this policy (to deceive the customer for a sale) is condoned by this store.

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11:05 am EDT

Best Buy Never got my package

I had purchased a laptop back in January. It was delivered and left at my door. But I never received the package or nor did I ever signed for the package. Best Buy told me to reach out to UPS as they were the Carrier. UPS Didn't investigation and based upon their investigation's they stated that the product has been stolen. They went ahead and reached out to Best Buy through trackers a bestbuy.com I believe.
Then Best Buy Started their investigation. They recommended me to reach out to local law
Enforcement which I did Best Buy continues to tell me to have local law Enforcement reach out to Best Buy. I went head and told the police station could you please call best buy? They said no that's no what me do. We can do a police report and you can send it to them. Which I did two time. Through email and also through a fax. It's almost been 4 months and I have done everything possible that I can do on my end. Just stuck playing Monkey in the middle. Please can There be anything done to help me in this situation?
Santino

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4:05 pm EDT

Best Buy Samsung washer

I spent 800 bucks on a washer one year ago with a three year extended warranty. I spent over two hours today trying to contact BB to get someone out to my home to fix it. In that extended wait time I spoke to two people who were totally worthless. One was a geek who said he only did computers but he would connect me with appliance service. The next clown I spoke to said he only did sales but he would connect me to repairs. This sent me back to the totally WORTHLESS base 'help' line for another two hour wait.

I just need my broken washer fixed.

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5:59 pm EDT

Best Buy Damaged 50 inch TV

I purchased a TV from Best Buy online received it April 21, 2020. Needless to say I had to wait until UPS cleared to request a new one. Well when UPS cleared I tried to order a replacement. I was told they were out of stock. But they would send a UPS sticker to return the old one. Needless to say. It is May 7th and I have not gotten my TV yet. The customer service is the worst I have ever dealt with. 2-3hrs wait. I have had 3 CSR and each one gave me a bougus line. One said I will have the replacement TV by April the 30th. No TV. The next one told me it was 15days past the return mark and needed to get his supervisor to clear it up. Well that was a hold time for 3hrs. This is crazy I will never buy anything else from Best Buy. I will infor all my friends and coworkers to place orders online at there own risk. Sad and disappointed customer.

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10:12 pm EDT

Best Buy Final fantasy 7 remake

Scammmmmmm!, preorder at your own risk.

They will hold your money but never deliver your items.

Ordered on the 9th, expecting to ship on the 10th. Release day. Never shipped for 4 days. I spammed them on social media but no repsonse. Ever. I am pissed off.

Filed a bbb complaint and will dispute the charge if my game doesn't deliver by this weekend. If I do receive it, i'm returning it asap. I am. Never shopping at best buy again. I hope they go under once the pandemic has passed. They deserve to go bankrupt with their trash customer service.

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1:27 pm EDT

Best Buy Online Samsung Purchase

March 2, 2020 I placed an order online with Best Buy Canada for Samsung Galaxy S20+ 5G 512GB w/ Galaxy Buds+, Wireless Charger & microSD - Cosmic Black - Unlocked package. Several emails & telephone calls back and forth to confirm my correct shipping & billing address and to verify my order would shipped.

This order was eventually cancelled because of the above issues. Best Buy online order system needs a drastic tweak and there certainly needs to be better communication between their call center & customers. I have previously made several Amazon.com, Amazon.ca and many other purchases with the same credit card with no issues whatsoever.

I spent a lot of time on hold speaking with three of their sales agents and even a supervisor trying to have my order shipped to no avail.

A real time consuming and very painful experience. Best Buy Canada you can absolutely do better than this!

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10:14 am EST
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Best Buy dvd hacksaw ridge

I tried loading my new DVD movie, Hacksaw Ridge. It seemed like forever to load. After a few minutes, I received an error message. I thought it must be a defective DVD so I took it back to exchange. Come to find out, Best Buy does not exchange or refund opened up packages. How else are you going to find out if the product works or not if you don't open it? To make a long story short, I will never set foot in a Best Buy store again. I am recommending to all my family and friends to go thru Amazon instead. It's a much easier and better way of shopping. The best part of it is, the product gets mailed directly to your home. If things aren't right they return your money back or exchange it. Perhaps this is one of the reasons stores like Best Buy go under. Never again will I pay for poor service and lame policies.

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6:08 pm EST
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Best Buy employer

While checking into laptops to buy I was extremely rudely asked to unplug from the laptop that I was looking into. I explained to the employee politely what I was doing that I wanted to see all aspects of the computer before I buy it. He continued to be absolutely rude and distasteful to me in front of other customers as well. I asked politely to please not impede my space and be then got too close and I had to walk away. Being a Purple Heart veteran this really messed with my ptsd and set me off I asked his name and told him I would be filing a complaint. He then laughed at me and told me to go ahead tainting me. This is absolutely horrible behavior on the part of this employee and I felt completely embarrass and ashamed. I even informed him that I was a purple heart combat veteran which he laughed at me for and explained that his job at Best Buy was much better and honorable that my pathetic military service. The employees name is Everett And this took place at the Montclair Best Buy on February 15, 2020 at 300 pm I will be launching multiple complaints into any site or review that I can get my hands on. I will also be talking to my lawyer about filing a lawsuit because I feel completely degraded as a us military member l

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9:25 pm EST

Best Buy brother monochromatic printer hl-l2390dw

I called requesting replacement of a less than a year old printer purchased from Best Buy's in Marina California within the last year. On two occasions I was hung up on. The first rep. Related he could not hear me. The second rep. Disconnected after placing me on hold. I'm stuck with a "paper jam" problem that is non existent. You can reach me at [protected]@mail.com or [protected].

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10:09 am EST
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Best Buy billing or online ordering

Best Buy accidently cancelled my Microsoft Office plan and subjected to rude customer service on 2/6/2020. The 1st person I have spoken to was very irate and rude and hung up on me. His name is Bill and client number is [protected], then spoken with Hanna, but refuse to give out her client number when asking for a supervisor on staff. Now, I Inconveniently have to reorder another Microsoft Plan and get it reinstall on my laptop without an apology or something.

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8:20 am EST

Best Buy customer service very rude and unpleasant

The fist thing I want to point is that the best buy card is the worse card ever, I got charged interests on a buy I got 12 month with no interest. And every time I call is a problem with the customer service being rude and unpleasant. Best buy is a very large company that needs to deal with this situation or they are going to lose a lot of customers . From my part, this is the last time I'll use the card to buy, and is a same because every year for black Friday that where I buy mist of the Christmas gifts.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Best Buy contacts

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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