max, customer svc. mgr. at santa rosa, ca store
On 1/29, I attempted to exchange an Armor Edge screen protector under its lifetime warranty. The site didn't have a new one to exchange and offered to have it shipped directly to my home. The rep. took my broken one and said, in writing, that I should expect my replacement by 2/8. Today, on 2/12, I tracked this item through USPS and it showed that there wa...
Read full review of Best BuyPrice Match not issued
I purchased a set of speakers and a subwoofer at Best Buy in June last year. Ten days later those items were on sale by the competition and by Best Buy itself at a $150 discount each. I called Best Buy to ask if they could give me a price match or if I needed to return the merchandise and I buy it again at the lower price. I was told that they would give me the price match and credit my account accordingly. In my next bill I received credit for only two of the items. I called customer service and I was told that they could only give me credit for one of the front speakers because they don't match price for similar items. After explaining that their customer service representative had told me that I would get the entire price match or I would have chosen to return the merchandise at the time, they acknowledged that they were responsible for the misinformation I was given and agreed to apply the pending credit. Since September I've been calling every month and talking to supervisors and managers who all promised that the credit would be issued in a matter of days. Two case numbers were opened to address the situation [protected] and [protected]). Nothing happened. Today (6 months later) I spoke to a supervisor who identified himself as Bruce and told me that there was no way that they could credit my account for the price match. The best he could do was give me 10% discount on my next purchase, which I found humiliating and refused to accept. When I said that I rather share the story in a public forum to advise shoppers on the issue he basically said that they don't care. He said that there are hundreds of complaints in their Facebook page and that Best Buy "is a big corporation and no matter how much we chop at the tree it would remain standing". His words. Wow! I couldn't believe it. I never thought I would hear something like that from a "customer service" representative. It seems that Best Buy doesn't care for their customers.
Desired outcome: Received the price match
Purchase of a 65" samsung tv.. Tv died a month later..
I purchased a 75" Samsung Q60t TV from Best Buy in Melbourne Florida on November 30th 2020. The TV died on the wall 1 month later. I was beyond my extended Christmas return policy by two weeks but though I'd go in and talk to the manager at best buy to see if they would fix the issue before going through the hassle of contacting Samsung for service on a...
Read full review of Best BuyStore Manager
I approached This guy. To do my mystery shop. He kicked me out
Desired outcome: Fire him
Fire this racial dude. He kicked me out for asking questions about a laptop. I guess I don't. Go with a Manhattan person. My clothes? WTF? Racists mutherfuckers.
No customer service
I went to the best buy in Colorado Springs and walked around for about 5 minutes and finally found two employees talking. I asked about a large television and one looked at me and said that she will be with me in a few minutes. Both continued to talk as I stood there and stepped closer. I listened to them talk about none business issues and I asked again...
Read full review of Best BuyRenewal of microsoft 365 via geeksquad
I had an annual Microsoft 365 subscription that I purchased 3 years ago. BestBuy deducted their annual renewal fee on September 2, 2020, which is verifiable via bank credit card statement, but my subscription was somehow canceled on September 2nd. A few weeks ago, I noticed that I was unable to access any of my files due to no subscription (Mind you that I...
Read full review of Best BuyMicrosoft flight simulator 2020
This is my second try and tomorrow I will complaint to the government and the BBB. When I complaint the first time, last week, I told you I wanted you to refund my order number: BBY01-[protected] no later then today. I checked my account and there is no refund. I purchased a Microsoft Flight Simulator 2020 and when I installed it it did not evaluate my PC for it to work with the program. Coming to find out, after the install, that my computer was not capable to run the program. Your failure to have the install excess my PC is deplorable. If I do not see the refund on my account tomorrow, I will make sure the proper government department and BBB will know about it. If I do not see the refund by 10 AM Pacific time I will file my complaint.
Thank you and best regards,
Brynjar Halldorsson
Desired outcome: Refund
The geek personnel agressive attack! In best buy
I had purchased a apple lap top and a apple cell phone and another cellphone and I did not know how to operate my new cell phone which was purchased on 12/29/2020 and I am 73 years old and disabled from being beat and shot in the head and I have veteran status and having a problem with "words" and I went to best buy where I purchase these item at 4145 s. Mooney blvd. Visalia ca 93277 at about 1:15 to 1:30pm 1/18/2021 to ask about a cell phone guide and I have received a message on the internet about insurance or payments? So at the front desk security I talked to that male and he sent me to the geek location and the first guy I talked to which is about the operation of my new cell phone and he said I should know! And I said I am disabled and need help and he said my mother that is 72 year old knows! And I asked how did she learn? And he said he taught her: good so you can teach me! No! So he got another geek guy which came out upset! Looking and asked what I need? And I repeated myself again about being disabled and problem with words! And I have veteran status and been beat and shot in the head and I said that the other guy could not help me with the new cell phone and he asked what my number is? I do not know what my number is and the message I got was on the internet and I want to know if it is a payment or insurance or what? And at that time that geek guy came out from behind that desk and was pointing toward the front door and yelling get out! And when he looked like he way going to attack me I stopped and said "if you touch me"! I will attack back! I am a disabled guy with veteran status and I can hurt you if needed! And he was still pointing at me and yelling get out!. I am 73 years old that is disabled with mental problems of words and other actions and all i'm trying to do is get information but being 86ed from best buy from a geek guy that was starting to attack me! And no body there did anything about it!, I called headquarters at [protected] at 10:40 am and talked to a lady about this on 1/19/2021 should I quit going to purchase the (2) wall mount tv's and the apple laptop that I purchase on 12/29/2020 I am disabled and need help and want to know what is going to be done to this geek guy that 86ed me from best buy! I will talk to my attorney about this "if" it is not handled by best buy. Please let me know and my home phone number is [protected] and the internet where I got that message is kenneth. [protected]@yahoo.com
Desired outcome: Information How Best Buy is going to handle this Geek Problem!
Oven
I purchased a Kitchenaid Wall Oven and Extended Warranty one year ago from Best Buy. It worked well for 11 months then stopped heating up. I have had 4 visits this far from Greek Squad because they can't seem to fix it. Each time I call them back to re-schedule a repair they are at least one week out so now I have been without an over for nearly 2 months. Incidentally, I love to cook otherwise being without an over might be acceptable. And because this happened in December I was not able to host my annual cookie baking night with my granddaughters, or prepare holiday meals on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day. Now we are nearing the end of January and still NO OVEN!
Geek Squad doesn't care. I was told they can't "do me any favors" when I asked to exchange the oven for a different one even though I offered to pay all expenses of installing it and any difference in cost since it is one year later. In my opinion I don't see this as asking for a favor! Paying for a kitchen appliance that works is an expectation! I feel like they sold me a bad product and they should put themselves in my shoes and stand behind a product they represent!
Desired outcome: An oven that gets hot and stays hot!
Fire place
I purchase the fireplace through the best buy website on Black Friday. I received an email for best buy on December 5th 2020 stating that there was a delay in my order and that the order would be cancelled on January 4th if not received by then. I went to Best Buy in Melbourne Florida on January 4th and received nothing. I got an email later that day...
Read full review of Best BuySamsung TV
If you buy a TV at Best Buy, make sure to have THEM turn it on and set it up. This way you'll make sure the TV works. If there is any physical damage to the TV, even while in the box, they won't accept the return. I bought a broken TV and they would not take it back. Return person refused. Then the manager told me that I probably broke the TV. The box...
Read full review of Best BuyBest Buy Politics
Heard you were canceling giving to conservative politicians that are questioning the election. So I will be canceling any business with you in the future. None of my money will be going into your coffers. It appears to me that your company does not seem to care about the other half of the country that voted the way they did. I guess its good to know that Best Buy is doing so well as a company that it ca alginate half the country. I know many people are thinking the way I do and are doing away with business that are acting like yours in this current political situation. So if you business begins dropping you will know why.
Xbox game purchase
Best Buy refused to refund a game purchased as a Christmas gift at their store in San Carlos CA. The purchase (made at that location) was a microsoft download code which had not been used. This purchase was verified by Best Buy, they refused to refund me saying only Microsoft could. On Best Buy's referreal and refusal to take ownership of a product they...
Read full review of Best BuyUnauthorized credit card charges, with late charges being added
Two (2) laptops purchased ($1, 349.99 each) on 11 Nov 2020; and returned in 16 days (16 Dec). Numerous telephone calls were made on the questions I had. Unable to reach ANY representative, the laptops were returned; neither had been used. Upon receiving a BestBuy credit card statement for a credit card never received, l was unable to reach a live person to...
Read full review of Best BuySheldon
Somehow got this subscription and am not sure how. I will never use this service and would like to have any funds you have charged me returned. Tried to call the phone number but could not get a response. The invoice # HDGHK56578. I have bought may things from Best Buy and am expecting the same high service. I am not a company.
Annelise Edwards
Desired outcome: Return of funds for a product that will never be used.
Products
I am order with also paid 10000rupees paid but moblie is not deliver and refund money in my account but no refund my money please help me refunded myaccounts
Curb side pick up same day
Payed for a tv because it said it would be ready to pick up today, my son waited outside till the store almost closed (10pm) then went inside to check about it only to be told since he had not received the email it was ready that it will now most likely be tomorrow before it is ready, it was payed for at 2pm, the money was taken from the account...
Read full review of Best Buy and 1 commentPrice matching
I bought a moto g stylus phone for $199, but online it was listed for $149.99 with activation that day. It was for an unlocked phone and from verizon. I do have verizon, and the store clerk activated phone soon as I bought it, and it's also an unlocked phone. I contacted customer service. They said I didn't qualify. I met all req. I thought. This was on...
Read full review of Best BuyGeek squad store assistance
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Our Geek Squad Agents always strive to deliver expert service.
If this issue was not resolved to your satisfaction, please return to http://www.bestbuy.com/agentchat to connect with an Agent and receive additional support.
Your session details:
Session ID: CAS-7274638-X3Q9C3
Date: /Date(1605470680000)/
Thank you.
Session Recap From Your Agent
///CLIENT NOTES:
We tested your email password and its working fine and we didn't find any settings that will prevent us from syncing your email from outlook. So what we did is to troubleshoot the email server settings and we used POP and IMAP server and Outlook were able to sync all of your emails and folders however we notice that after 3 to 5 minutes Outlook will encounter the same exact error message after after 3 to 5 minutes it will work again. SO, something is something is not right, please call your email service provider regarding on this or the ISP to see if this is a connection issue. Since were unable able to resolve remotely, I will process a refund request to this service. Client mention he will call the Best Buy manager to get appointment.
If you need any further assistance, please feel free to reach out to the Geek Squad 24/7/365.
Agent Jeynel - 11/15/2020
**I never received my refund and spent 2.3 hours on the phone today 12.19.20 being passed around to #9 different departments since NO ONE could assist in getting my refund processed from November.
SHAME ON YOU
Customer service
Anytime you call them you hit a dead end. The same when you use chat. Their reps do not speak English as their first language and repeat themselves and talk over you and will refuse to allow you to speak with a supervisor. They have warehouses all over the US and in every state, they say, but yet can't tell you what warehouse sent out your product or why it takes three weeks to receive that product. If you are trying to avoid Covid by ordering online and having it shipped to you, just put on a mask and go into the store because you are much better off.
Most discussed complaints
Cell phone sale: moto g POWER 5G 2024Recent comments about Best Buy company
Cell phone sale: moto g POWER 5G 2024




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