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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:15 am EST

Best Buy Chromebook / geek squad

I purchase a Samsung Chromebook just over 1 month ago (against my better judgement - I HATE SAMSUNG!).

I was working on it and then all of a sudden it was just a black screen. I had no idea what to do, so I plugged in charging cord, although light was blue indicating had plenty of battery (which I knew but...). So last night made an appointment online for Best Buys Geek Squad. Took it there this morning, a girl took a look & tried hitting a few buttons then tells me they are going to have to send it out. I was like, are you kidding me, how long? She said, could take a month... I was floored! Said nevermind, I'm going to call Samsung as it still under manufacturers warranty.

Then went to work this afternoon & for the heck of it, my niece took a look at it & in LESS THAT 2 MINUTES, SHE HAD IT UP & RUNNING! She's not a tech or anything but she figured what the heck & Googled "black screen of death".

So it was a waste of my time & money (they no as much a I do about electronics), as I had to go out of my way for NOTHING! I then called Best Buys Geek Squad for a refund as "their protection plan" was JUST A JOKE, USELESS! He said could only give me a prorated refund & he was sending me email as well (could take up to 5 - 7 days to receive)….. WTF.. REALLY! Well, over 3 hours later & NO EMAIL.

I am so soooo NOT HAPPY WITH BEST BUY & 'THEIR GEEK SQUAD"!

I have always purchased my computers, ipads, Apple watches, desktop & freakin chromebook. However, the next purchase I make, I am seriously thinking of NOT GOING WITH BEST BUY anymore. If they cannot do the right thing & take care of their customers, loyal ones at that! I will also be looking into where else I can complain & post about"Best Buy & their Geek Squad service"!

I will be letting everyone I know & then some - of Best Buys so called"Geek Squads protection", like I said, A JOKE!

Also, get real techs @ Best Buy or properly train your “Geek Squad”!

Desired outcome: Only had just over 1 month. Said, can’t I just get a different one, it’s dead & they COULDN’T FIX IT! Hate Samsung & this just reaffirms it. I would really like an exchange for a different one, that would be really decent of Best Buy.

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1:01 pm EST

Best Buy Best Buy Credit Card Service

Hi,

In thanksgiving , I did a lot of shopping from Best buy and took the Best Buy credit card for payment. So when the due date was approaching, I tried to pay by registering\ logging to the Credit Card site, however it did not let me. On calling Customer Care, they told me that I will receive a Code or some sort of verification on my mailing address and then once they verified, then only I would be able to use the online service. However after waiting for 15 days, I did not receive any mail, though I receive the credit statements on my mailing address. So on calling the hotline, they told that they will resend and till today I haven't received any such mail. Somehow, using the customer care..I was able to pay the bills, however in my statements I keep getting the late charge and interest fees which I dont desire to pay because this is not my fault that I havent received the verfication mail. The hotline told me that they will remove those charges, but can do that only after they verify me and this has been going to and fro without any solution. Please advise and assist.

You can contact me on [protected]@gmail.com

Desired outcome: Please waive off the late fees, interest charges etc. I have already paid the entire amount that I purchased the items for.

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1:49 pm EST
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Best Buy automated telephone service

I purchased a refrigerator , which was delivered last week. The freezer door won't stay closed. In trying to set up a repair the automated service disconnected me FOUR times. I eventually found a number to directly communicate with Samsung, who handled my complaint well.

I was trying to reach the Daytona store where I bought this open box refrigerator . Since it is only returnable for 15 days, I strongly felt the need to connect with someone. It appears that all methods lead to the same automated line which, no matter who I approached it, disconnected me.

I have another major appliance to be delivered and installed. This has made me uncomfortable buying from Best Buy.

Desired outcome: Extending the return period would be nice. (Although I like the refrigerator and expect it can be repaired.)Also fix the problem with the automated phone service.

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10:41 pm EST

Best Buy Appliances

HI I am very irritated at this time, I recently ordered a washer and dryer, and the items were delivered on 02/11/2022 around 2 pm I was really hesitant to order anything from best buy because in the past the customer service has been horrific, however I gave it another shot. I have had various issues of the past year or two with support or customer care not working or helping to get an issue fixed. Over the past few months I bought 2 mac 3 dell apes and inginia Tv and various other items from Best Buy. The only two items that i still have are the 2 macbook airs. The other items were open box and they did not set them up properly when they resold them and i had all kinds of issues.

The newest issue is the washer and dryer that was just delivered on 02/11/22 Surprisingly enougth delivery and install guys were awesome I was concerned becuase when my tv was delievered they were very unprofessional. Anyhow when my washer and dryer arrived order number BBY01-[protected] i was happy at first then when i sat down to read the manual and examined the washer and dryer. There are a few dents and dings in the appliances that did not make me happy considering these were suppose to be new and not open box items. I went to hook up the smart features and to my surprise this was and dryer dont have smart features . When I spoke to the online rep originally he assured me that this was a smart washer and dryer and it is not... Then I contactacted support at around 8

930 on 02/11/2022 i kept getting transfered all around and finally I got transferred and no one came on cause chat had closed. I assume that the reason I was transferred all around was that no one wanted to take me because the offices close at 10:00 I just want the correct appliances with the correct features without the dents.

Thanks

Desired outcome: `Get the correct appliance that are wifi compatible and without dents in them

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Janie Moxley
, US
Mar 08, 2022 10:39 am EST

Absolutely terrible telephone customer service and they don't have it at the stores. Impossible to talk with someone you can understand and it's punch a number punch a number then disconnect. TERRIBLE and their Geek Squad is a joke, subscribe and you need an appointment.

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2:52 pm EST
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Best Buy Best Buy Online Gift Purchase Never Delivered/Received

A year ago, 31st Jan. 2021... I bought a TV online for my elderly mother as a surprise birthday gift. Ordered online and scheduled delivery for the morning of her birthday, the delivery guy rang the bell she was in the toilet by the time she got to the door he was gone which was within 2 minutes of the bell being rung. Shortly after I received an email stating the order has been delivered, yet nothing was or to date has been delivered! I contacted best buy to let them know nothing was delivered and to please reschedule the delivery date. They rescheduled the delivery and when the guy shows up days later, he is there arguing with my elderly mother that he has come to take her old TV in exchange for the new one. My mother is unsure, so she calls me to confirm this is the arrangement that has been made I explain to the delivery guy that there is no exchange to be made as no delivery was made to begin with. He then explains that the order he was sent was to do an exchange not a rescheduled delivery which is bizarre as nothing has or was delivered. Once again, no delivery is made as he says he cannot leave the TV as he is meant to have another one in exchange for it. Therefore, no delivery is made yet again, and nothing is received yet again from BestBuy. I then contact BestBuy several times explaining time and time again no delivery has or was made, repeating myself being transferred from one clueless department to the other. Eventually they investigate and agree nothing was delivered and it was an error made by their delivery guy, great I think we have a result. Unfortunately, they decided to STEAL my hard-earned money instead as a refund was processed SOLELY for the geek squad 5-year protection plan and not for the ACTUAL payment of the TV which was NEVER EVER RECEIVED OR DELIVERED! I AM HIGHLY DISAPPOINTED AND APPALLED by this! there is video evidence that shows the delivery guy never delivered any tv to the address

Desired outcome: To receive the refund for the TV I ordered and NEVER received with immediate effect!

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5:35 pm EST

Best Buy Marshall speaker

On December 17 I had ordered a Marshall Speaker, upon receiving it and opening the package it was damaged and not what I had ordered, I called Best Buy and since I was not able to drive to the store due to having knee surgery, I was instructed by the representatives to return via UPS, tracking info [protected]@bestbuy.com. They system shows received at Best Buy on Wed. December 22, 2021, and I received an email stating that I will get my credit within 5 days,

I've called on several occasions regarding the refund and now they are claiming it was denied. and I would need to submit a police report on the matter, not understanding how the police will help, I went ahead and submitted the police report and of course it was denied because they don't deal with such things.

My last conversation was yesterday and the representative was rude and did not know what he was talking about. I immediately asked for a supervisor I then was transferred to Mr. Prashanth, who suggested I do the police report and send them a copy. I intern did just as I was instructed.

The customer service was so very rude and I have not until this date received my refund of 143.76, its not alot of money but its the principle of it, they sent me a damaged item and instructed me to return via mail I have done everything i've been instructed.

I hope you are able to assist in receiving my refund.

Desired outcome: Full Refund

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2:00 pm EST

Best Buy Manager service (lack of customer service)

Hello,

This is regarding the service (lack of) that I received January 30th @ the Best Buy location in Mississauga @ 6075 Mavis Rd Unit 1, Mississauga, ON L5R 4G6.

We had originally gone to another location for HP Ink & was advised the heartland location had them in stock:

Upon arriving I went to where the ink's were & there was none, I asked an associate since there were 6-10 chatting away in a group. The one lady looked at me as I were disturbing her & said she'd go check in the back since she said they did show having stock in the system.

She comes back a few minutes later (guess the back warehouse is no to big) and tells me there is none in stock, I advised her the other location mentioned you had plenty of stock if she can re-look (maybe more than 2 minutes this time.

Here reasoning is there in the trucks that haven't delivered the goods.

I did mention I just drove 20 minutes from the other location & they assured me that you had stock. She went on telling me the delay in the trucks & our lovely (Covid) and the stock didn't come in. I did ask to speak with her manager & was advised she is the manager. (god help me if that's a manager with that attitude)

Then another guy gets involved & states they opened at 11 am & they were all sold out that morning, again taking a Customer for an idiot... very unprofessional. Manager states stock didn't come in this guys tells me all the HP63's I was looking for were sold that morning as it was super busy:

I asked the manager if she can check the Brampton location so i can go there & her response was NO since I'm giving her attitude she does not want to check for me, nor call the location to inquire. (i was advised you don't call which is ok but she could have checked but NOPE, they were to busy the group of 6-10 of them while customers are walking looking for staff .

1st : Maybe they should be taught Customer Service skills before being promoted to manager.

2nd: if your going to hire young people to be managers PLEASE teach them respect we are not there friends, we are paying customers not bar friends:

3rd: Maybe head office can check up on the workers very intimidatingly for customers to try & get help when a Bunch of associates are chit chatting away: (1 claiming to be the manager says a lot about the workers there)

I had originally called in the complaint on the 30th of January but was advised it's nowhere to be found. (I just called & was advised to file an online complaint)

Again just keeps adding to the disappointment of Best Buys customer service:

I do apologize I don't remember the managers name but when I originally called on the 30th the name was provided:

Waiting to hear back this time.

Paolina

[protected]@hotmail.com

[protected]

Desired outcome: A response, an apology. Anything

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9:03 am EST

Best Buy Manager Sara

This Manager named, belittled me on the phone, stating I didn't want a new PC, after giving me a sealed box covered in plastic - got home and it had 3 scratches on the front.

I had tried to preface her that I was upset while speaking to her on the phone, I was extremely sleep deprived, had just taken time out of my day to pick up my pc and I had not slept more than 3 hours in 3 days and after calling best buy I was on the phone for about 30 minutes just trying to get to speak to someone from the Erie store.

How is it appropriate, to speak to someone in belittling manner? Best Buy messed up, then gave me a 1700 dollar computer with 3 scratches on it, then kept me on the phone for 30 min, just trying to reach someone from the actual Erie store.

I stated I did not have time to go back to the store, and the Manager belittled me on the phone, so I called her the B word. Was that the right way to react? No, but I am the customer, I've been dealing with best buy for hours and the woman thinks its appropriate to speak to in a belittling manner, when they messed up.

So I showed up to the store again..., and I had no problem informing her that I thought was terrible at her job when she continued to belittler me in front of her staff and customers. Was I happy? No, but I did offer to let them take care of other customers who were in line before I returned all of the products.

The young women who did my return was great, respectful, and I understand it was likely not the most pleasant transaction that evening especially with her manager sara arguing with me while standing behind her staff member. Honestly, this is the worst behavior by a management member I have ever seen. When you mess up in customer service, one - say sorry, two don't continue to belittle someone and argue with then in front of the entire store. I understand not standing up for being yelled and screamed, but I was not yelling and screaming.

This woman has no business being a manager. I asked the initial of her last name - (in order to report her) she responded, with an attitude and said I don't need to do that, so I asked the store number and she responded rudely with a tone again, stating it should be on my receipt.

This manager Sara, thought it was appropriate to say in front of the entire store that she had 5 people listening to the phone recording. Great "I'm glad you have that much time on your hands sara." How immature, rude and unprofessional. No matter how difficult I was, it is absolutely inappropriate to continue to put someone down (when BEST BUY) messed up, in front of the entire store.

I told her I was glad she had the recording because that means HR can access it tomorrow.

No wonder her staff walk around, not offering help to people, with masks halfway down their face. This is the worst best buy I've ever been to. Does not meet up with the Best Buy in other locations.

Also, a young woman at the store working the cash register earlier in the day, had her phone out the entire time, was rude, was throwing things to the side, and barely acknowledged the customers.

The place is a joke, I'm sure they have some good employees but this woman sara needs to be demoted to learn standard professionalism and customer service.

They also need to get someone in there to whip up the store into shape. Lots of kids work there and do not care, they have their phones out and stand around chatting, with drinks out. So unprofessional, so careless, customer service gets a 1/10.

I will never come here again.

Desired outcome: I would like to be informed when HR has been notified about this manager and my awful experience with this store. I would like to speak with someone from corporate by the end of this week. I need to speak with someone by 2/12 the latest.

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6:05 pm EST
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Best Buy TV I purchased

I spent over $2,000 on a TV on January 31st. 3 times I was promised delivery which has not happened. I took off work 2 days because Best Buy told me the TV would be delivered. I continue to get lies and excuses. The store manager has not contacted me. The Total Tech plan is a complete rip off. No priority. Horrible customer service. Warning! Don’t shop here!

The delivery people left a broken TV and they left trash in my house. Then they won’t fix it. They are putting me off another week. This is ridiculous. I’m getting no assistance.

Alpharetta Store #516

Desired outcome: I want the TV I purchased today or tomorrow.

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5:24 pm EST

Best Buy Billing apple watch

Confirmation # [protected]

re: Apple watch order

Heartline Discount Code # 1679cqgpjx5c

Constance Wolf [protected]@sbcglobal.net. [protected]

I have not received the Heartline discount for the Apple Watch I ordered from Best Buy. Instead, Best Buy has billed my VISA $1,000+ even though the customer support representatives and supervisors assured me the watch would be ordered with the Heartline which provides the watch at $0.

I have spent 5+ hours on the phone, being transferred; cut off w/o a callback; assured that this matter would be taken care; talking to representatives and supervisors; writing and speaking about this matter; and being apologized to.

I contacted VISA to see if the charges could be reversed and am waiting for their reply.

I missed one appointment I had this morning am unable to finished today's planned activities.

I tried to go elsewhere to order this watch, which is being provided no charge for me to participate in the a-fib Heartline study. Unfortunately Bestwatch is the only venue through this order can be placed using the Heartline discount.

Now have been waiting more than 45 minutes for a callback from yet another Best Buy supervisor.

Please have the charges on my VISA account cancelled for the Apple Watch that has been promised me at no charge.

Desired outcome: Please cancel all charges on my VISA account for the Apple Watch I was to receive no charge as part of the Heartline Research Study.

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4:31 pm EST
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Best Buy Service Order Number: 00484-[protected]

I have service order to repair my laptop and today when I checked the status it indicated that it was completed. I was worried because when I put the purchases order the associate at the geek squad told me before the actual service being performed they will call me and tell me what need to be done and provide an estimate for the repair. It did not happened, so I call the help line and the associate on the line told me the repair ticket is closed and he could not tell what they did. Then after few minutes he told me that the service guys did not do any repairs because the laptop was too old and could not find the parts! I was shocked, this laptop was purchased in 2016 ! BestBuy telling me too old , just five years too old for a laptop worth $1600 ! By the way this is the 4th laptop I purchased from BestBuy in last 12 years and I was really shocked to hear that 5 years is too old for a laptop. Mind you, I have 20 year old (Toshiba Satellite ) laptop that still works!

So, I asked him, tell me what part they were trying to repair or could not find? He refused to tell me that and he said the ticket was closed and he could not do anything about it. I paid about $85 and at least I should know what was wrong with laptop, which parts that BestBuy could not find? It is my right!

Please let me know the details of the diagnosis? So I know what was wrong with my laptop. PLEASE LET ME KNOW EXACTLY WHAT PARTS BESTBUY COULD NOT FIND?

Regards,

FURIOUS CUSTOMER

Desired outcome: Please provide details of the parts BestBuy could not find?

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2:34 pm EST
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Best Buy Service and failure to follow own policy

This is a complaint about of the Best Buy Store in Matthews, NC. On January 27, 2022 at 12pm, I went in to get an iphone for personal use. Tried to buy it online but since I did not want to transfer a phone number, but get a new one, I am told to make an in-store appointment, which I do. I receive an email from Best Buy on what to do when I get to the store, and I follow those directions. Basically, I am told to check-in with someone by the door and they will guide to the right spot. I check in and the person at the front sends me to the Geek Squad - which is for repairs. So, I waited in an incorrect line and then the lady at the Geek Squad tell me that I am in the wrong line and I need to go to the cell phone area. This should not be so hard.

When I get to the cell phone area, I see 3 people mulling around and not being helpful at all. I tell one of them that I have an appointment and they don't seem to care but instead ask me what I want. I tell them I want to buy an ATT phone that I saw online. The guy whose name is Raymond, then start peppering me with questions like what service do I have, what will I use the phone for, why iPhone 13 and not iPhone 12 - and not in a nice way. He is already very rude. I basically tell him, I saw a deal on their website for the 13 and I could not buy it online as I needed a new number and I do not need help choosing a service or phone. I also tell him I did not want monthly payments and I wanted to try out the service. On the Best Buy website, it clearly states that I have 14 days to return the device (yes I know there is a restocking fee). I am assuming that once I activate the service and buy the phone, I have 14 days. After 14 days I can cancel the service or why let me return the phone and not let me cancel the service. Once Raymond hears that I wanted to have the 14 days return option which would mean I could cancel the service he tells me that I need to keep the phone for 6-months before he can sell it to me. He tells me that he would require that I sign an agreement that I would keep the phone for 6-months. I tell him that on their website it says something completely different and then he loses it and goes off on me. He tells me that if I cancel, Best Buy will lose money and I will lose money. I ask him again, why the website has a 14-days return policy and why he is ignoring it. I also ask him if he works for Verizon or Best Buy (on his name tag it said Verizon so I thought maybe he was no familiar with the Best Buy policy). He says and I quote, "no I wear a blue shirt because I like it. Now get out." At this point his two other colleagues start laughing; I feel belittled and I go and try to find a manger. I have most of this interaction recorded on my phone.

I had to wait forever for a manager, and I saw that Raymond had already gone to the manager's office to talk to him before I could talk to the manager (cover-up in the making). When the manager comes out, the first thing he tells me is not to record him. Then he says that since I want to cancel my service and not keep the phone for 90-180 days, they will NOT sell me the device. I made sure he understood NC single consent laws but I decided to honor his request and not record him. I then asked him why Raymond was forcing me to sign a 180 day agreement when the manager just told me it can be 90 days and why would the website say that I have 14-days to return. The manager, whose name was Homy, changed his tune and said well it depends, and left it at that. I then asked him if he was going to sell me a phone, and he said no because I would cancel the service and that I should leave the store. I told him I have Raymond on camera being a bigot and exhibiting bad customer service, but Homy did not care. And then they threatened to call the police on me - not sure for what. On the way-out Raymond was by the door and I told him that I was happy waiting for the police because I have done nothing wrong. At this point Raymond shows me a pin on his collar and says that he has been with the police for 20-years and that I should get the F-out. This was clearly an implied threat that he knows the police and they can make trouble for me. At this point I told him that it was great that someone with 20-years of police experience is now selling phones for a living at $12/hour (ok, I was angry). And then another female manager tells Raymond to calm down. Also, I am pretty sure that this same female manager came outside and took a picture of my license plate. I waited in my car for 15 minutes for the police, but they never came, and I left.

Fortunately, NC is a single consent state, and I can record by giving my consent. I have 80% of the conversation with Raymond recorded which I may place on YouTube or TikTok so people can really see how racist (and I did not want to use this word, but this is how they treated me) and bigoted these employees are at Best Buy. And to top it off, management at this store does not seem to care. If you look at the reviews on BBB or Yelp, you can see how badly these stores have been rated and this issue that I experienced is not something unique or new. As a matter of fact, on the way out, an older African-American gentleman who was in the store and heard the whole conversation remarked that this place is so messed up and he too is having issues with them and Homy has been working on his issues without a resolution.

I have been a C-level executive. I have an MBA and a JD. I am highly educated, and this is how they treated me. Imagine how they treat the others who are not as fortunate. Finally, I looked at how much I spent at Best Buy in 2021 - $5, 676.35; 2020 - $3, 822.88. I WILL NEVER SHOP AT Best Buy again. Leadership in MN needs to investigate this store, the managers, and especially Raymond and fire the lot.

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3:11 pm EST

Best Buy Geek squad

Purchased three new Neo TV and Geek Squad installation on November 22, 2021. Install date was to be December 20, 2021, but online purchases did not reflect one of the TV's to be mounted-I called to correct-Than it was rescheduled the whole installation to January 10, 2022-of which no one showed up! I have called daily and received the same run a round-here is a case number-we expedited it but it's in Logistics to create a new delivery date-Don't worry we are on top of it=its January 22, 2022, and still no install date or satisfaction. No one can give me another number to get resolved
I spoke to my local dealer in Downingtown PA, and they said just call Corporate [protected], but they send me to someone else who tells me about its waiting for Logistics to allow a new install date-waiting now 3 weeks-very poor service-no one calls back even Tho they ask for my email and cell number. If this is not resolved I will turn over to my local Television Stations and have them resolve and will place with Attorney General my dissatisfaction

Desired outcome: Get everything installed

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7:48 am EST

Best Buy Sony 65" 4k uhd hdr led google smart tv (kd65x80j)

I bought an open box tv and after receiving the tv I saw the tv is a used tv more than 3 months used and I called to customer service, they said just we can pick up the tv and we do not have any open box or we can not be able to change it, however, they had in their website and they sent me an email for pick up 22 of jan 2022, I was in my home from 7 am to 7 pm on weekend and I called to bestbuy but after 41 minutes nobody answered me.
Not only they took my money, but also they took my weekend time, I will complain to the government about this... Shop.
I am not satisfied with this behaviour.

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Mr. Helpful
Los Angeles, US
Jan 24, 2022 8:02 am EST

Hi Mr. Aarafi.

I can appreciate your frustration. The confusion seems to be in the explanation of what an "open box" item is. These pieces are one only items and are derived from a variety of different situations. Some are customer returns.

Generally "open box" units are heavily discounted and, therefore, are non-returnable. However every situation varies and it's good something has been worked out for you to be able to return the television. What has then been conveyed to you is that no other open box units exist of this particular model. That's not unusual as there is no reason to have multiples of any one unit in stock. You are, of course, more than welcome to purchase any particular new television in stock. Contact your local Best Buy to arrange the purchase.

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4:39 pm EST
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Best Buy Customer service, geek squad and cellular sales

After trying to speak with customer service (now national customer service) three time and getting disconnected three times I made an appointment with the geek squad to get my phone battery replaced. I drove 50 miles one way only to find out they didn't have the battery in stock. So I decided to purchase a new phone only to find out that best buy would not sell me the phone (an iphone 13 which I was going to purchase outright} because I had a prepaid plan with att. So long best buy, never again

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11:00 am EST
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Best Buy Purchase / install car audio

I made an in-store purchase of a stereo deck and the installation kit. When I got my credit card statement the charge was for $59.99 more than my order total. When I called customer support I was told, after being transferred 3 times over the course of an hour, that I was being charged $59.99 for installation of a component of the installation. When I questioned this additional, unapproved charge and requested that it be removed I was hung up on by the service rep. I have never been treated as poorly by any other customer service rep in my life. Without resolution I will be cancelling my Best Buy card and will no longer patronize any Best Buy stores. Additionally, I will make it a point to dissuade anyone possible from shopping at Best Buy. This is shady business.

Desired outcome: Refund of unauthorized amount

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7:22 pm EST
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Best Buy Best Buy used to be the "go to" place for electronics. You are declining at an alarming rate.

1. You are not at all keyed into the needs of elderly and disabled people. You do not provide motor chairs, smaller bascarts to lean on, or places to sit. All major stores now provide motor chairs. One has to wait in line for help and standing causes me a great deal of pain. Also, if I want to look around, I need to sit from time to time.
2. You do not carry any of the best brands/models anymore. No selection in Lenovo desk computers. You do not carry the HP All in one printer that is listed as #1 (HP69780)
I am having to order online or go to a different store to meet my needs.

Desired outcome: Correct the abover

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7:08 pm EST

Best Buy Washer/ Dryer

On the Jan 4/22 I purchased a washer and dryer on Farm branch TX. The very next day someone from that store Call Total Touch and cancel my membership the I have since 2015 with auto paid. I want to have the same membership has you will investigate I never cancel no customer service talk to me. I had turn all the appliances before the 15 days. This very upset the can cancel something without the customer been present. I lost my grandfather Total tech. I want someone from the corporate.

Desired outcome: One to have my total tech back account

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Update by E Hollins
Jan 19, 2022 7:10 pm EST

On the Jan 4/22 I purchased a washer and dryer on Farm branch TX. The very next day someone from that store Call Total Touch and cancel my membership the I have since 2015 with auto paid. I want to have the same membership has you will investigate I never cancel no customer service talk to me. I had turn all the appliances before the 15 days. This very upset the can cancel something without the customer been present. I lost my grandfather Total tech. I want someone from the corporate.

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6:08 pm EST

Best Buy Bought built in microwave with trim kit in may 2021. Not received yet. Finally cancelled yesterday.

Had dimensions measured and bought Built in Microwave at Grapevine Best Buy on May 30th, 2021. Though we wanted a steel appliance, we went with their suggestion so that we could get one installed quickly. Since that day, we have received at least 15 texts from Best Buy providing us with the date and the timing of their installation. Not one of those dates were kept. In July Best Buy suggested that we go with another brand which would be available within a week. Again, we agreed. Now it is January of 2022 with no resolution. We are also sure that if we wait for Best Buy, the microwave they send (When and if they do); will be outmoded. So, finally we decided to cancel the order and now we have to go thru the whole process with some other company.

Desired outcome: I just want people to be aware of what type of company Best Buy really is.

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10:07 am EST

Best Buy TV and sound system

Nightmare service is the nicest way I can describe this. I purchased over $1,900.00 worth of merchandise on December 5 (in store) and scheduled in-home delivery/setup at the same time as I am a Geek Squad member for January 6. (a 30-day wait)

January 6 - nobody showed, nobody called, texted, or emailed me. I called twice and was lied to. Told the installer was in the area and would be there shortly. On the third call, I was told he canceled all his appointments because of illness. They had no explanation for the lack of communication. Liz Gee rescheduled me for January 25 - so now we are 40-days since the purchase. She agreed to waive the charge for removing my old television and would send me a $100.00 gift card for the inconvenience.

This morning (January 17), I get a text message asking me to schedule my service. I spoke to Sarah who informed me my appointment was never put into the system. She said I would have to reschedule again and the earliest time slot is Friday, January 28. 43 days after the purchase. No record for the removal waiver.

I also had to call the credit department to request an extension for my payment date. I'm not paying for products and services I haven't received.

Honestly, this is bordering on Theft of Service. The phone representatives are friendly, but the right hand doesn't know what the left hand is doing. They lie to cover their mistakes and think an apology is sufficient.

Over the years, I have spent thousands in this store on appliances, home entertainment, and at least 5 different computers/monitors/speaker systems/navigation systems installed, etc. - I expect, as a long-time customer, to be as such. I can't even get in touch with anyone in the store as all the calls are farmed out to call-takers.

I think it might be time to reconsider which store I give my future business to.

Desired outcome: I want what I was promised on January 6

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Update by Ann Finney
Jan 17, 2022 10:12 am EST

There are laws against asking someone about their health. I do not appreciate being asked if I'm currently sick, do I have any possible symptoms, and am I willing to isolate myself.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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