Best Buy Customer Service Contacts
United States - 55423-3645
After purchasing a printer from the Washington, DC Best Buy at 4500 Wisconsin Avenue NW, an employee from the store accessed my account information and made several charges to my account. After realizing this, I spoke with a manager at the store. The manager did NOTHING to help me. This store is unprofessional, unscrupulous, and unsafe. If you want to protect your account and avoid fraud, DO NOT SHOP at the Best Buy in Tenelytown on 4500 Wisconsin Ave, NW, Washington DC.
I went to Best Buy to buy some products for my business. They referred me to a business account manager who sold me my audio vidio products at my restaurant. He also told me that he could set me up with a 8 camera security system that records to a DVR that I could check from anywhere. I didn't know Best Buy was in the security business, but the prices were great. The installation didn't go smoothly with the cameras, I still had problems connecting to them remotely as promised. I ended contacting a security company in town to fix the Geek Squad's problems, and they informed me that Best Buy and Geek Squad illegally installed the security cameras under Texas law. They quickly fixed the issues I was having and I havent had any sense. I am apaulled that Best Buy and Geek Squad do not follow the law. It would have been cheaper if I had gone to real security people in the first place.
My wife has finally made her last purchase from Best Buy. She bought a laptop computer for University, she...
Best Buy had an advertisement for Fable 2 Platinum Hits for Xbox 360.
However the item sent is the original Fable 2, with no copy of the actual Platinum Hits.
This is a loss of $20 and false advertising. Very disappointed.
I bought over $3, 000 worth of electronics from BestBuy.I had trouble activating my account. By the time the...
I am currently experiencing a very disheartening issue at the Baton Rouge Best Buy Location near the Mall of Louisiana. I apologize for the long length of this issue but I feel that is of heavy importance that I articulate the entire experience in a detailed manner so that the situation is fully understood. I wanted to surprise my husband for his birthday by getting his GMC Yukon audio fully functioning. We were robbed over a year ago and parts were missing. I made an appointment for the installation. I was asked to pay beforehand. I explained that I would feel more comfortable having someone inspect the vehicle first so that I could get a more realistic estimate as well as be sure that the work could be in fact performed. I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time. After inspecting the vehicle he came out and said, "Ok we can go ahead and do the alarm, what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it neede to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional I would have never agreed to install a less comparable one. In addition to this I was told or asked whether or not it would be ok to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my my lack of knowledge was used to take advantage of me. When I arrived at home to surprise my husband he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed. He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager Greg Newman. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back in forth and speak amongst themselves continuously changing the details of there roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection. All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. Newman. He however decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away. My husband picked up the phone and said that he just walked away without evening making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. Newman. They refused to give him any phone number for customer service. Then as my husband was walking over and asking a floor associate for the same information, Mr. Newman told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away the other salesman continue to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him). My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood BestBuy. It is incredible!!! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable do to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people. The hostile BestBuy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did there is no way that I am setting foot in there ever again. At this point there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That’s not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.
I am writing to alert people about the insurance scam regarding computer insurance. I purchased insurance for about $300, for a computer valued at $750. I was told that the insurance involved replacement of product. I was expecting the type of insurance offered by Staples, and the worker told me that is what it was. However, I am now told that I will have to leave the item for repair. I am absolutely furious. I will never purchase from that store again. Horrible customer service; no value for the insurance. I will likely sue. Would love to make this a class action. Issue: insurance is provide without any details and you are left with the whim given by the sales person.
Anyone else with the same issue please email me asap.
Here's a new wrinkle on Bait and Switch...
Many retailers offer floor displays when new models arrive.
Best Buy claims they have never used floor display models. They use words like "open box" "clearance" "unactive". Try and pin them down and watch them squirm and waver. Get ready for double talk and man who speak with forked tongue. It will pour forth. I bought a never used floor display, the darn thing reached the second spin display and practically blew out out my whole electric supply. All the lights grew dim, my picture on the TV shrunk to half size, I measured the voltage and it dropped to 82 volts on the line! Being more then technically inclined I couldn't believe a new machine would do this. I blamed my wiring. I replaced the line and outlet. I made sure it was a single line with no branches, directly from the service box. Tried, same thing. Tried on a different outlet or two, same thing.
The display was defective. I returned it. Of course it was a good deal and they made no effort to replace it. They offered more costly machines. In fact another machine. Another "display". It had a scratch on the window, they dropped the price. We pulled it out and it had no leveling control legs, I pulled the soap dispenser try out - soap residue. Obviously a used return they claimed was never used. Then they offered me another machine, new...with only $10 off. They increased my cost $200. I fought, they lowered my increase to $160. I accepted and paid the difference. Guess what? None in stock, however I could pick one up at another store. Guess what? The other store had no "new" one. They had a display and a return only. I started on a Sunday, used Monday to re-do wiring, used all day Tuesday to do a return. I've spent half the day Wednesday trying to arrange and find the new unit by now that is fully paid for. I have nothing, except how they attracted my fancy with a cheap price on a defective machine and led me to spending $160 more on a new machine that took a day and half not to get. Most places are legit with these floor displays, to Best Buy all the appearance is truly is? They use floor displays to trick you and forcing you to end up spending more on a new one.
Further? When I returned the first machine they applied my credit towards a gift card and used the gift card to apply towards the new machine. I told them they have wasted enough of my time and I want my money back of course. Well guess what? They applied my initial return towards a gift card and applied that gift card towards my new purchase...ANDDDDDDD? Gift Cards are not refundable and so they have effectively tied up my money to their store forcing me to buy from them or trying to spend the next eternity trying to untangle the web they weaved to imprison my money.
I am a customer who has become a hostage at Best Buy, they tricked me with bait in the form of a defective floor display that forced me to make a higher purchase of which they could not provide or deliver and further complicated my situation by locking my money in a web of entanglement that a physicist couldn't find a formula to solve - thus hijacking me and forcing to Buy from them, Best Buy... "You Best Buy" when we get your money...
Take warning, that Yellow Tag is exactly what it means - 'warning' to all who enter here
In November 2005 I purchased a 50” LG plasma TV from Best Buy in Dover, DE. (#842). In May 2008 while...
I applied for and was approved for a best buy credit card only for the 0% for 36 months option. The stipulation was that I had to purchase over $999. I spent 2 hours on the phone ordering my products for them to tell me at the end that the 36 months 0% financing only applied to home theatre merchandise. Then a superviosor named brock gets on the phone to tell me that he's sorry but no one can do anything about it and there is no one above him to speak too. He said there is no one that can call me back. I hung up and tried again and got another rep who assured me I would get my 0% for 36 months. Again, when we got to the end, she tells me I don't qualify for the 36 months because I didn't buy $999 worth of home theatre merchandise.
On top of that the specifications on some of their items are totally incorrect. They have several tv stands listed at 58"tall when in fact they are only 26" tall or less.
The reps will sell you a washer and dryer but neglect to tell you that the hoses, vents, power cords, and other important essentials that are needed for the product to work are not included, and need to be purchased seperately.
When you call the store for an advertised item to purchase, they tell you the item is not in the store, not in the warehouse, and you can only purchase it online.
Online the shipping and handling is rediculous. My purchase totaled $1817, I wanted to add something for $100, and my total ended up being over $2000, they added a second shipping and handling fee on top of the $100 delivery fee I started with.
Their price matching is a joke! When you want an item it's not in the store or in the warehouse, so you have to order it online, and guess what? They don't price match online.
And now what do I do with this best buy credit card? Everything I want or need is not in the store, the warehouse, and they jacked up the price online so I can't afford it or finance it.
So, DealTree has a partnership with BestBuy.com where DealTree facilitates video game trade-ins. The website says that you can cancel a trade in and pay shipping costs to have the item returned to you. So, i send them two video games and attempt to cancel the order within their definition of what is acceptable on their website. 1. not been processed yet, and 2. no gift card sent to me. Even though both of these were true, DealTree was not willing to return the items to me and pointed to something in their Terms of Service that was not and is not there! They said that video game trade-ins cannot be cancelled. Totally contrary to the information on their website. Even if it was in the Terms of Service, the contrary information on the website should be enough for them to admit some blame here. It is a shame that companies like that can survive. Beware of that company as it looks like they are only out to make themselves happy and unwilling to make common sense decisions.
I just had the most unpleasant experience. My husband & I bought our 9-year-old daughter a 32 inch Toshiba LCD TV from Best Buy for Christmas. We brought it home and it sat in the box for a few days before my husband had time to set it up. He took the TV out of the box and put the base on it and plugged it in. The TV didn't work. He called Toshiba and explained the problem and they said no worries just bring it back to Best Buy - They have a 30-day return policy and we could just get a new one. We purchased the TV on Dec. 13, 2009 and took it out of the box on Dec. 21, 2009 when we found it didn't work properly. And returned to Best Buy today (Dec. 22, 2009). They looked at the TV and said "IMPACT DAMAGE - We are not exchanging it!" . . . We explained that we only took it out of the box and plugged it in. The guy just kept saying we damaged it. We asked to speak to 2 other managers and nobody in the store would help us out. I haven't been this upset in a long time nor have I been treated so badly at a store. We spent over $430 on this TV and haven't even been able to use it. My husband will be taking Best Buy to Small Claims Court. But whatever happened to CUSTOMER SERVICE. They treated us like we were liars and trying to get away with something. When all we wanted was to spend our money on a TV that worked. Who really is the criminal here??? And, who is losing out . . . my 9-year-old daughter who left Best Buy in tears with her broken TV! Merry Christmas - Hopefully, you all bought your TV's somewhere besides Best Buy!
I purchased a new LG washer and dryer on Feb. 27. I told them I wanted it side vented. It was delivered 3/1. On Feb. 29, I get a message. They cannot side vent my dryer.It needs a special part, and a special tech to install it. Okay. I tell them on Mar. 3 I wanted the side vent part ordered. Two weeks later I checked back. It has not been ordered. I was told it would be ordered. Two weeks later I check back. No record of the part being ordered. Finally, the part is ordered. It is scheduled to come to my house 4/8. I cannot get it installed until 4/17! How can two different people tell me they will order the part, and neither one does? I paid $1844 in CASH, and my dryer works, but I cannot open my back door. I want the side vent so I can use my back door. And no one knew about the part and the tech needed to install it when I bought the dryer? I am very disappointed in the service I have received from this store.
I had my car stereo replaced at Best Buy. They trashed my car. I picked it up at 9pm and drove home, the sound was great, but when the light of day hit my car I realized that they screwed up my window tint, glove box, wiring, door locks and windows. How can you mess up that much in one installation. The installation was on a Tuesday, I brought the car back in on Friday and they denied the damage???!!! The customer service rep said that since I took 3 days to bring the car in she found it hard to believe that they did the damage? I took it all the way to the top, but their policy is that you have to get a letter from a dealer or service company stating that Best Buy did the damage. How in the world would another company do that. Even my well known service rep said he didn't feel comfortable writing the letter legally. Bottom line. I ended up trading in the car and never shopping at Best Buy (bad service)again.
Approx.8mo. Ago I opened an account with best buy, chase bank was the finance co. The problem are my monthly payments. I'm not late nor I have never been late on my payments, in fact i'm six months or more ahead in payments.
I have made my payments every 30days... Yes I have been charged $35 in late fees every month. My reguler payments are $45 a mo.
I have called chase bank, wanting an explanation as why the late charges, I was told that every time my payments were due on the 28th of every mo... So I was late two days every time.
Is their explanation. I spoke more then twice to a rep. From chase to change the date, I inform them that I was never late and in fact I was ahead in my payments. I told that they would change the date to the 31st. But as time went by I was still being charged late fees.
Chase did not change the date as promised. I consider myself a good customer, yet this is how they treat a good customer. They even hung the phone on me twice, when I demanded to talk to a supervisor.
Best buy knows about chade shady and corrupt polices towars the customers, they are to blame for this mess. Had I known about chase. Thievery practices towards consumers. I would have never bought anything at best buy. Chase bank to me are a bunch of street theifs, and consumers like me should file a class action lawsuit against this thiefs.
I called the customer service number to change shipping address on my delivery and I waited 27 minutes to get a customer service rep, one of the longest times I had to waited to speak to a customer rep. I cannot believe this business is still around with this service. To boot, when I get connected to a customer service rep, she can't help me and she tells me to call the shipper. I call the shipper and he tells me that Best Buy has to call to change the shipping address.
It gets better, I call Best Buy back and again I wait again over 20 minutes to talk to a rep. Moral of the story, if you purchase an item from best buy (which I will not do again), do not expect any customer service after the purchase.
Best Buy lost my business, no matter what the so called good deal is.
Best buy ruined our honeynoon
My wife and i recently purchased a canon sd940is camera as well as a kodak 8gb sdhc memory card -2pack from best buy(10/10/09 contract id [protected]) after having received the advice of one of the sales associates at the best buy (coventry road, ottawa -store 940).
We detailed that we were going to india on our honeymoon and needed a reliable camera and memory cards as this would be a once in a lifetime trip. we said that we planned on being there for a month and required a camera with good zoom, light weight and memory cards that would handle a large amount of pictures.
Based on these requirements the associate recommended the above stated camera and memory cards.
So we purchased them.
We left for india and travelled through germany on our way. during our one month honeymoon we took countless pictures of the sights we have long waited to see (taj mahal, the red fort of agra, an elephant trek, we slept in a tent in the middle of the dessert after having rode camels for hours to get there, we hiked for hours to get to a secluded waterfall, friends, temples, sunsets, beaches amongst other things).
Only to find 2 days before the end of our trip that we could no longer view our photos on the camera. we had viewed them in the past without issue and were surprised that we could no longer do so. we removed the memory card and replaced it with a second in the 2 pack of kodak *gb cards we purchased and continued on. the new photos seemed fine and we were able to retrieve pictures from the second card.
We returned home and connected the camera to our pc and attempted to view the pictures from the first card ...but it would still not read the card. we brought the card to henry's photography in ottawa (10th line location) and asked what the issue was.
We were told that it was the wrong class memory card for the camera..
The card sold to us was too low standard for the hd camera we purchased and often it would in turn cause corruption of the memory card. (card is a class 2 and should have been much higher).. something the sales associate failed to mention!!!
We paid to have the photos recovered from the card but henry's was only able to retrieve 200 of the 600 pictures we had taken.
We lost all pictures of taj mahal, our dessert trek, the red fort of agra etc...
Because the staff at best buy misdirected us. we would have gladly paid any price for a memory card that would have assured the safety of these pictures (as clearly described to the associate when we detailed our needs).
My wife and i have lost precious memories, memories we captured with the camera and card we purchased (from best buy/kodak). memories we will never see again. we saved and accumulated time off from our careers knowing that we would most likely never be able to do this again.
Now we are left with nothing.
$3000.00 in airline tickets, $5000.00 in accommodations and excursions and $441.79 for camera, advice and memory cards that ruined it all.
We are beyond upset, heart broken and devastated!!!
We have lost $8000.00 and most importantly all the pictures of the one of the kind, beautiful, magical places we visited, the friends we met along the way, the celebrations we were invited to and attended. they are all lost.
The entire record of our honeymoon has been erased based on incompetent staff.
We have contacted best buy, who original e-mail response was that it was our fault, we should have checked that before we left on our trip.
We sought their proffessional advice, yet it is our fault.
The vp of best buy sent us an e-mail (after over 100 of mine being sent) saying they would look into it.
What we have lost is priceless.
We feel robbed, cheated and mislead. we entrusted our digital camera/memory card needs to the "professional" sales associate at best buy.
We went well out of our way to ensure something like this would not happen. we took every precaution necessary and beyond. and because of best buy all pictures are lost. gone.
Mark and kathleen bond
2439 autumn hill crescent,
Better business ottawa
700 industrial avenue
Canwest news service (ottawa citizen: tech-biz; personal tech);
Ottawa sun (technology report);
Goldhawk fights back at global television;
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Consumer reports canada
Today I went to Best Buy to buy a digital camera. When I got there I have found what I wanted right away. So I asked one of the employee to help me with the purchase. Guess what happened. She disappeared. I asked for help to every employee when they passes by but they just ignored me or saying that he/she can't help. I asked for the manager or supervisor to complaint about the situation that I went through, but the manager or supervisor didn't show up. Wow, I have never thought of spending hour and half just looking for an employee for the purchase.
Here is my email to the store manager, you can see the story in there... XXXXXXXXXX, I am writing you...
I am beyond my wits end. Words can not express the extent of frustration and living hades I have been put through by every level of Best Buy over the course of the last two years...especially the last two days. Let this post serve as a warning to anyone who buys products from Best Buy (worst service) along with a "Protection Plan". 1st, let me state that the terms used by Best Buy associates such as “Early Replacement", "No Lemon Policy", or "Exception" are fictitious. I have also come to learn that regardless of how unique your situation is and how many times you have been lied to, Best Buy will never make an exception to take care of a customer who has been wronged. Here is my nightmare, in part... I have spent thousands, not hundreds, thousands of dollars at BB over the last few years. I have even waited in the the freezing cold for over 8 hours to buy a laptop on Black Friday. My TV saga started in Jan. '08 when I purchased a Samsung 55'' Rear Projection TV...got it home...it was broken (bad HDMI input). I decided to spend twice as much money and buy a top of the line 46'' Samsung LCD. Within less than 1.5 years, the LCD panel started to de-laminated (came unglued) causing dark spots. I had the LCD replaced under my PSP and within 2 months, the 2nd LCD became de-laminated even worse. I called for a replacement on Nov. 1st '09 and the technician arrived 30 days later. Between the time I called on 11/01 and the tech arrived on 12/01, the capacitors in the power supply went out (common issue I found out). I figured, since the Geek Squad guy was coming out anyway, I would just tell him then, so I didn't formally report this 3rd issue. While he was here yesterday, he repaired my power supply and replaced the LCD again. Then plugged the TV back in and nothing. It was dead. No TV at all. At least before I had a viewable picture. Now what? I asked the GS Tech to put my old LCD panel back in (at least it powered on) and send the bad one back. He would not, as it is "against our policy". So now I'm stuck with NO TV at all. When he called to order another panel, he recommended to the parts guy that this lemon be replaced, not repaired. The parts guy disagreed and ordered another >+$2, 000 panel (more to repair it than replace it of course). All while I'm stuck for another 14 days to 1 month with NO TV. NO TV. I decided to call BB and file a complaint. Boy was that a colossal failure. After 2 lost days at work and hours and hours of being on hold, transferred and lied to, I have no resolution. I have been lied to by line level employees, 1st level supervisors and 2nd level supervisors. 3 different people, from Geek Saqud to Customer relations, have empathized and stated my situation warranted an "early replacement" under the "No Lemon" policy. I have spoken to at least 7 different people in every department possible and I keep getting re-directed. I keep getting told, "but the policy says...". I respect that, however, where in the policy does it state if you have a "functional" yet defective product on the day of repair, then a completley broken product after the repair, do you have to be stuck with nothing for another month? There are many other incidentals here (like losing programs on my DVR each day I have no TV now), but this comes down to principle and service, and recognizing a unique situation involving a loyal customer who has spent thousads of dolars at Best Buy, only to spend two days in BB hades with a lemon TV, losing 2 days of work and being lied to. Not to mention, I will be out another $200-$300 on a new PSP even if they did agree to replace my lemon. There are always exceptions. But unfortunately, Best Buy could cares less how many customers they lose, how many lies are told, how many incompetent people they employ, how convoluted their so-called "customer service" is. I don't know how this will turn out, but regardless, I will never spend another dime at Best Buy again after this. I will also share my horror story with anyone who will hear, and warn them not to buy products from Best Buy, because of the potential hades that will follow if they have a lemon. The Best Buy Protection Plan ONLY protects Best Buy, not the customer !
As an aside, while I was on hold for an hour or so, I decided to research other BB customer horror stories. I came across this interesting one, where a customer called their local congressman to report being wronged by BB. The congressman contacted a local TV station who contacted BB. Not only did BB call with an apology and swift replacement (TV), they also compensated the wronged customer with $850 in BB gift cards for the inconvenience. I have NO TV now thanks to BB. I will be contacting my congressman and local news media and BBB as well. I feel certain my situation is even worse than the poor guy in this story...
I am willing to join a class action.
Best Buy Case #[protected]