Best Buy

Jan 3rd, 2022.

Fridge was bought to be delivered and ready for use. Delivery team claims inability to install due to "leak" i.e. wet surface below connector. Investigated it myself and point out that the new waterline that comes with the fridge will replace the old waterline. No can do. They provide a call-in number and haul away the old fridge, leaving the new one unwrapped but without handle installation, leveling, etc.

The chat line needed an hour of Q&A to recommend calling in.

The customer service declined request to refund installation fees (because it is free!?). Offer to investigate in 48 hours. Declined to do so in 3 minutes after call.