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Hello !
I purchased a fire tv stick 4k in Jan 2024. I just want to exchange the product for a new one. I already paid for this item. I have gone to my local store in Iselin, NJ and they told me unable to return I took too long. I just want to exchange for a new one this item is defective. They told me to reach out to amazon. Amazon said since the item is defective BEST BUY should replace it. I have put a dispute with Amazon regarding Best Buy. As I'm writing this to you I'm on the phone with Subramani at Best Buy customer service [protected] and getting no help. He just reads a script. I asked to escalate this call and get Shree and no help either. What customer service BEst buy has! I'm very upset they way I have been treated. It's ok to take my money? I just want to xchange the item that is not working, can you help? or should I contact the Better Business Bureau regarding this issue?
model # bobp9mdcqz
order# bby01-[protected]
dsn g072jn0733631kb1
contact me @ [protected]@culinaryproduce.com or [protected]
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Hi Lisa.
We sure appreciate nesting from you and are sorry for your frustration.
Best Buy is glad to accept returns or exchanges on many of its electronics for 14 days. This policy is posted on all Best Buy locations and on all Best Buy receipts. If you're still within this timeframe, please return to your local Best Buy location and an exchange should be able to take place.
If you're outside that timeframe, contact Amazon for the instructions of how to reset your device.
Please, make sure to let us know if that doesn't completely resolved your complaint to your satisfaction.