Best Buy reviews and complaints 1
View all 1145 complaintsBest Buy - Item return
I purchased an HDMI cable on 3/24/2024 so I could connect 2 monitors to my computer for a new job a was starting. The cable I purchased was not correct and was going to return the cable sooner but having no vehicle, was in a car accident on 3/14/2024 where my car was totaled, I was relying on my stepson, who found time to drive me to get the item but has since been tied up with work. I went today, 4/26/2024 to try to return the item but was told the item was too old and out of the normal return policy date. After explaining to the gentleman what my circumstances were, he just shook his head and told me there was nothing he could do even when I asked for a manager. This is a [censored] policy and if something is not done you have lost a customer and I am going to put a nice complaint on Consumer Affairs! I was going to purchase another item from your store but if that is the way to treat customers I am surprised you are still in business!
Claimed loss: $24.99
Desired outcome: Please refund my item and I will be glad to purchase the item I need and pay the difference.
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