Barclays Bank Customer Service Contacts
London, England, Greater London
United Kingdom - E145HP
I’m the customer of Barclays in India (Nov. 2007 – till date), I m not using this card for my regular uses, I use this card only once and that the mistake i made in my life. Dont ever believe on the customer care people misguide you and never tell you the truth behind so-called customer care service. They offer me the medical insurance service through this card, when i told them that i don’t want they told me Do not worry if you canceled this then you Do not have to pay any single rupee. When i canceled that police within the month of period i inform them that i canceled that policy, they said ok no need the approach to Barclay the if you canceled that policy and you don’t have to pay any thing.
But after a month of period when i received the statement it showed that the amount is credited when i called up again they said don't worry you will received next month the corrected statement. In month of June i received the SMS that your card is suspended due to the outstanding When i approach again then again told me the same sentence that we will reverse that amount you will received the corrected statement.
But this is the September month the situation is same and they not doing any thing about my query but they are very particular to send the reminder SMS and reminder Recorded call. They also mention one number that is relation the dispute department. I tried that number so many time number never getting connected.
After the 10 month they are now saying the new thing that you not informed the Barclays card department for cancellation.
I required your suggestions and guideline to avoid the further complications
I am your customer (Credit Card Number : [protected]) and have been a respected & privileged customer of not only your bank but also reputed bank Standard Chartered Bank, HDFC, ICICI to name a few which have been upgraded to Gold and Titanium for being a privileged customer.
My complaint are as follows :
I had received your bill for the period Jan- March 1, 2008 amounting to Rs. 20708/- . I had deposited the cheque into my nearby drop box - Gala Medical Stores, Mulund East on Friday, Feb 22, 2008 (this is where I have always been depositing my cheques which have been cleared). Though I was on my official tour, I never being a defaulter religiously deposited the cheque on Feb 22 (which was the last day of payment).
On Feb 23, I receive a call from your "RUDE " customer service staff "demanding that I pay the amount by cash". I being a patient customer, thought that if would be more meaningful and wise to speak to your bank instead of speaking to some "sleazy customer service staff who did not have the basic etiquette of talking to a privileged customer like me". ALSO, LET ME ALSO STATE THAT FEB 25 & 26, 2008 WAS A DECLARED BANK STRIKE ALL OVER INDIA.
I did call your bank staff on Feb 27, 2008 and spoke to Mr. Manish who was very cordial enough to assure me that the late payment charge would not be implied to me. I was very impressed.
BUT, to my dismay, I receive a bill dated March 1 to April 2, fining me Rs.300/- as “LATE INTEREST FEE, WITH AN EXTRA INTEREST OF Rs. 935.12). The funny part is that, they cleared my cheque and still sent me a late payment. When I called the customer service staff again, they AGAIN agreed me to reverse the payment. Me, again not to mention my “privileged status” paid the bill which was rightly due to me, amounting to Rs.191/- . YES, I REFUSED TO PAY THE UNETHICAL LATE FEE CHARGES INDUCED ON ME”
From then on the harassment began… Your customer service staff kept calling me “threatening me, using bad language”. They ALSO, sent me an SMS threatening me that they would inform the credit bureau to stop my other credit charges.
Now this is a limt… You have forced me to write this note. But this is not the end, I am forced to go to the PRESS and CONSUMER COURT for the classic harassment and mental torture you staff has put me through.
Mobile NO : [protected]
I got a barclays credit card a a very fine day i was offered a premier league membership full of confusion...
I banked with Barclays since I was 18 for 18 years. No major problems until I took out a Barclays loan. They...
I am customer of Barclaycard and paid all the credit card dues on time. To my surprise, I got a SMS from Barclaycard on June 20th, saying I have crossed the credit limit and suggested me to pay the amount immediately. I immediately called up the customer care department of the Card and clarified that I have not done any transaction during that month and no dues are pending from me.
As per Barclayscard, in June 19th there were transactions worth Rs. 1, 55, 666.38 ( including Bank charges) where my credit limit was Rs. 1, 50, 000/-. Fact is none of these transactions were done by me and I do not have any clue on merchant mentioned by the Bank. Those transactions were foreign currency transactions and I was very much in India on that day.
I have called up Barclaycard many times and checked the status of these fraud transactions. They have informed me that they are inquiring about the incident and requested me to send a mail / letter to their Bank, which I have done. Also send them a mail and letter requesting them to cancel my card account since they do not have any security system in place to stop fraud transactions.
Now I am getting harassed by Barclaycard collection agents for making payment as per the statement. I am getting around 6 calls and SMS's from the Bank / Collection Agent. I have informed Bank about these calls and checked the status about fraud transactions. Inquiry is still going on and they do not have any update till now. Since I do not have any other dues with Card, I am not making any payment.
Request your help to stop these harassments from Barclaycard. Do I need to make a Police complaint against Barclaycard? Also request your suggestions to handle these kind of issues.
They just send the card and never the statement and increase the money every month... no one in Barclay to listen... I have written so many mails... but no response till date... when I called the gurgaon no [protected] no one care to pick the calls...
Anybody here listen the problem... guys beware of Barclay cards...
I was given an initial credit limit of $1750.00, when I received my card. I got a letter saying that after a...
I am holding this card for last 11 months and started using it few months back only. This is to inform you that I am not getting any statement regarding my Credit Card but daily getting 20 calls from your collection department and each time i am confirming my email id on demand but till now I have not received a single statement. Now a days, these daily calls are affecting my professional as well as my personal life. So I don't want to use this Barclaycard anymore.
I want to pay the entire amount which I have spend through my credit card (Except the interest amount and late payment fee), as I am not getting any statement from Bank. Regarding this issue I have spoken to customer care several times and updated the same address (as registered in your Dtatabase).I have asked many times to customer care executive to provide me the request number, but they refused each time by saying that they will execute the request as soon as possible.
I am using a barclay card for Rs.1500/- next month i received bill for that. I drop the cheque in the dropbox for full amount, after few day i received call from collecting agent and asking for payment, i immediately call service center inform everything and ask for complaint no. They told complaint is registered but there is no reference no. in the meantime collection agent come and collect Rs.150/- for minimum amount, next month i received a bill for late fee & interest for Rs.625/-, i am using Rs 1500, i am pay extra amount of Rs. 775/-.
Now i decide to cancel the service, so i write a cancellation letter to the bank along with cheque (full amount), and like to send it through register post for proof, at the time i found there is no full postal address mentioned in the bill, they provide only PO box. no., i called service center they told there is no separate address u send only to PO box address.
There is no proof for sending payment. They are very professional to cheat there customer.
While on a business trip I was approached by a young fellow touting a free one way fare on Airtran for just taking out an Airtran card. He assured me no strings attached. He asked me if I wanted to add a magazine subscription and I said absolutely not.
Not only did I not get my free air fare but the little *** included a mag subscription to a sports magazine. I called Airtran and raised holy cane and got the free trip but Barclay people say I have to write a letter disputing the magazine charge. I told the rep I was not spending a minute more of my time on this matter and to have a supervisor call me. This is a good potential for a class action as I know others were lied to if I was.
Barclays bank's executive came to me and i filled the application for the Credit cart a month back. I...
The Barclays card customer reps have given me nightmares for the last two months. I have failed to understand the whole reason of a customer care centre for Barclays card India.
The whole issue started when I saw a late payment fees being charged against my card even though I had dropped my cheque for the due amount well within the due date. I had a horrible time making the customer representative understand the situation. After a dozen number of calls, the only response I got was they have no authority to reverse my late payment fees. I would like to warn all Barclays card user to be utterly cautious of this "Barclays Card».
I have a Barclays credit card. I always pay my amount due right after the statement close date. I received the card in March of 07 and I called the company to ask when the close date was and they said the 27th of each month. I set up an automatic payment on the 29th of each month. Two days ago I received a call from a collection agency stating that my account has been deliquent since Jan 08. I proved to them that I have made a payment every month. To my shock they said they decided in Jan 08 to change the close date to the 2nd of the following month without informing the customers. That meant that I paid two payments in Jan, thus not paying one in Feb. They sent me to a collection agency because my payments now were considered a month behind and they charged me late fees of $29 for Feb, March, and April even though they received a payment every month on the 29th!!!... AND since I had a special interest rate of 2.99% (as long as payments are on time) they have been charging me 21.99% for Feb, March and April. They refuse to take the late fees off or fix the finance charges. I am seeking a lawyer and I suggest that you do not use Barclays for anything unless you feel like getting charged for breathing or tricked into this!!!
I paid my credit card on the day it was due as written in the statement. The statement I received say...
Surinder Sharma Mbl :- [protected] Dear Sir/Madam Sub: This is complaint against your Franchaise...
I received a call at 12:13 pm from a person called "Priya" who represented that she was calling from Barclay...
I opened a Savings account on the 6th July 2007 and today on the 9 January 2008 I find out I am 252.25 in the red because I have made a total of 6 transactions and each transactions costs P100!! I was shocked to find this out because i don't remember at any point the clerk that opened the account for me mention this! I had left a balance of P500 in the initial P1000 I had deposited during the crazy festive season! I was made to run up and down the bank from clerk to clerk only to be told at the end I had to pay the charge so no matter how much I complain I'm gonna have to couch up! Now I admit to all those transactions but to be told every time I take my MONEY i have to pay some over weight fat cat a P100 and not to be aware of this now that I have a definite problem with. What is wrong with the banking system in Botswana because I have had Savings Accounts before in another countries and never in my life was I to pay 100 bucks for a lousy withdrawal and with these previous Savings Accounts I had a Visa card and in Botswana they didn't even give me a card and I had to endure long queues each time!and for this I have to pay P600!! Well I scoff at that and it's a pity I don't know of any consumer rights bodies to lodge my case with because what Barclays bank is doing is broad day light robbery!!!
I had applied for Barclay's Credit Card bearing the reference number : [protected].
All the possible verification has being done from Barclay team, but to my surprise the application has being rejected....
Many of my employees working in my organization applied for this so called upcoming credit card company, and most of them got approved... And strangely all the people in the higher management who applied got their barclays card got rejected...
I have submitted copies of PAN card, Citi bank Credit Card statement, Bank statement, Salary Slip, Address proof, Photo ID..
P.S: I had provided all the documents required by Barclay Cards
I had submitted my Citi bank credit card statement which
has an excellent credit record.
I have never defaulted in any bank.
I have a good & clear credit rating and track record with all
the banks I deal with.
I had emailed Barclays team to know the status and got an answer from """""barclayca`[protected]@sparshindia.com"""""""""""""
If these are the guys who are verifying the customers then i am sorry to say but they suck................... They don't know how to qualify a person and whom to reject...................
I am getting 5-10 calls per day from so called DSA's of Barclays bank to sell their credit cards. Especially from one particular phone # 6454 8732 (Bangalore). Inspite of me telling them to remove my number from their calling list they HARASS me with their calls and unprofessional callers.
Barclays bank officials gave me a phone number to register in the Do Not Call list (phone # 6001 6001) this number is always engaged. Until and unless some serious rules are implemented by the TRAI and Supreme Court on this regard I am sure Barclays Bank and its DSA's will harass people with their sales calls.
I would like to start out by saying that I am an account holder with Barclays Bank in London and in the...