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Barclays Bank
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Barclays Bank
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203 complaints
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ADVERTISIMENT
C

Barclays Bank - Turned in to credit bureau

My husband and I have worked hard to have good credit all of our lives. We always pay our bills on time and/or pay them off. We've made several real estate investments. We found our future retirement home and we are in the process of purchasing. We found out the Barclays Bank of Delaare had turned us in to the credit bureau. Thus, making us have bad credit and a higher interest rate on our loan. Spirit Airlkines said that we applied for a card. We do not have a card, do not remember ever applying for a card, and there is no balance they say on the card. BUT, they want us to pay an annual fee and because we didn't then they turned us in. I can't believe this is happening. I am a good patron of Spirit Airlines. I've been flying on the flights for several years, but never again. Now the loan for our retirement home is at fault and we have to pay a higher interest rate. I would understand if this was a bill that we let go and never paid, but we never even USED the card. Please, help us. My husband has been on the phone with Barfclays Bank in Delaware and they are saying it would take months to get rectified. This is totally ridiculous.

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E
Jan 04, 2010 2:50 pm

I am not surprised. I recently applied for the Spirit Mastercard issued through Barclays Bank and was denied based on the following primary reasons:

1. High number of recent inquires
2. High utilization of another credit card
3. Recent delinquency

When I read this letter I freaked out. I pulled my credit report from all three bureaus (TransUnion, Equifax, and Experian) expecting to find a mistake or fraudulent activity on one of my accounts. Instead, I found my spotless credit - 10 years of NEVER making a late payment (NO delinquencies!), a FICO score of 741, and an all around solid credit history. Let me also mention that I have not requested any kind of loan or CC in over two years NOR have I even used a credit card, let alone "highly utilized" a credit card, in over 14 months. In fact, I usually pay double my minimum payment every month on every balance. I am a responsible borrower.

So what do you think happened when I called Barclays Bank to try and solve this mis-matched credit mystery? They told me to call the Credit Bureau! I said, "Sir. There's nothing wrong with my credit. That's the point! I think Barclay's Bank ran someone else's Social Security number on my name... Do you see the problem with this?" They said NOTHING in response. They would not acknowledge any wrong doing, offer any solutions, or explanations. According to Barclay's Bank, this was apparently my problem. End of story.

This happened 2 days ago. I have still not resolved this. If anyone has any advice on who I should complain to, PLEASE HELP!

p.s. I'm really tired of watching this banking system get away with making such flippant decisions over people's credit histories -- and futures. They hold such stringent rules for us to uphold, but they don't even pretend to abide by any rules themselves. Is it too much to ask for some accountability?

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V
10:38 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
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Barclays Bank - Fraud and scam

When the bank solicited me, they indicated it was a 'special deal' for Travel Agents like myself involving specialized points for travel and an opportunity to earn larger commissions from their travel partners. Fraudulent Representation. As with so many others writing a complaint here, I too fell victim of them illegally withholding funds that cleared the...

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B
6:55 am

Barclays Bank - Increase in account fees

A call to all Barclays Additions Plus customers; you may have received a letter today informing you that your account fee has increased to £16 per month as Barclays 'have listened to your feedback'. Did any of you ask for your fee's to be increased? I think the answer is no. Why don't they just drop some of the meaningless benefits they use to keep the fees so high. Please complain and email Barclays customer services.

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J
Nov 15, 2011 2:50 pm

I was given Additions without even agreeing to it in 2003! I phoned to ask what the Additions was on my Account only to be told "it was an extra which had to be paid on all Accounts and if i didn't like it I'd have to close my account". Since 2003 I have paid £1400.00 for a service I did not know the benefits of and have just been offered a "GOODWILL" payment of £168.00. I'll see the idiots in Court!

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J
Feb 19, 2009 2:50 pm

Hi, why dont you use your head and look into other accounts they offer with less benefits for a cheaper price. Its not the only fee paying account they offer

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P
Dec 01, 2008 2:50 pm

I did, nt know i had it . i have called the Barclays complaints department. Unbelivable!

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ADVERTISIMENT
J
11:01 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barclays Bank - Stranded without cash on holiday

I've been a Barclays customer for over 25 years and have noticed
that the service has got worse and worse. The straw that broke
the cammel's back though was when Barclays left me stranded without
any money for most of my recent boliday to Crete. I tried my
debit (Connect) card in an ATM in Stalis but got a "refer to card issuer"
message. I thought nothing of this - Stalis is a small village and probably
the network connections were down. A couple of days later I visited the
main city on Crete - Hiraklion where there seem to be even more banks than
on the Isle of Man or Jersey (or the Cayman's for that matter). First
one gives - "refer to card issuer", second one "refer to card issuer", third
one same. Now I'm starting to think that there may be a fault with my debit
card so my partner tries her Nationwide card (Note: Nationwide does not
charge their customers fees for foreign transactions !) - it works fine.
Undeterred I try another ATM and another and another ...
until after a couple of dozen I finally give up.
Back at the ranch I decide to give the number Barclays have given me for
their call centre a ring to find out WTF is going on. Helpfully there
is a reverse-the-charge-anywhere-in-the-world number. Unhelpfully it
doesn't work (Note to Barclays: Greece is that funny shaped country
in the south east corner of Europe - turn right at Bulgaria). So I try
to give the other number a ring and guess what ... yep the dreaded "choose 1 for ..
choose 2 for ... " messages. After a half a dozen menus I'm prompted to enter
my card number (doesn't sound very secure but WTH ... ) and guess what the
line goes dead. I try again this time with the "stolen card" line only
to be put on hold while the phone steadily eats up the last of my euros
at international call rates (to the UK ... during office hours ...). Why do
Barclays charge customers to report stolen cars - are they punishing them ?
Eventually I hang up in exasperation and the hotel owner, noticing my rather flustered
manner asks what it wrong. I explain the situation and she looks at the
bank card and with a look of deja vu says that "many people have had problems
with these cards, perhaps it is your bank"). You've got to hand it these
people - they didn't invent philopsophy for nothing.
Later on I'm drowning my sorrows in an (obviously cheap !) beer or two
and happen to recount my woes to the barmaid (bit of Dean Martin/Frank Sinatra
in the background please ...). Without prompting she says - "you're not with Barclays
are you, people have had problems all summer with getting money out of the ATM
with them".
So now the penny/euro has finally dropped. Barclays has been blocking the cash
withdrawls of holiday makers all summer leaving them stranded high and dry.
In light of this my partner and I scraped up the last of our euros and worked
out an emergency daily ration to see us through. No more evening meals, no car
hire, no trips out just a whole week and half of scrimping and saving all thanks
to Barclays. Welcome to the return of the student budget holiday - I'd have brought
a backpack and an InterRail pass had I known.
On return to blighty where at least Barclays have graciously allowed me to withdraw
my own money I came home to two letters on the doormat from "the bank that likes
to say no" (to cash withdrawls by its own customers). It turns out
that they had thoughfully decided to block my card because they thought it was
being used fradulently. How very considerate. Seems they've introduced a new
Barclays Fraud Detection service supposedly for my benefit but not actually got around
to telling me about it (perhaps they were too busy sending out unwanted
adverts for loans). Maybe Barclays assume that their customers never go
on holiday abroad or perhaps (because of the credit crunch) they don't want
to give up their sterling - who knows.
Anyway I'm currently chasing Barclays for compensation and I will let you
know how I get on once all the legal bits are tied up.
Moral of this story: if you are going abroad and don't want to use travellers
cheques get yourself a Nationwide account. Amazingly enough they do allow
their customers to withdraw their *own* money and they don't rip you off
with transaction charges like Barclays.

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J
Feb 19, 2009 2:50 pm

aw my god you are so stupid! if it were the other way around and someone did clone your card and barclays didnt stop the clone in another country you would be crying about that. All you need to do is give them a quick 2 minute call and let them know where ur going so the card wont get blocked. Not rocket science shirlock

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J
8:58 am

Barclays Bank - Excessive harassment

I overdrew by account ten pounds 5 pence and Barclays levied three 20 pounds charges. After discussion they withdrew one of the charges. I credited ten pounds to the account leaving only unjustified bank charges. I still couldn't abide Barclays theft from my account and stopped using the account. One year later Barclays levies more interest payments and charges taking it to one hundred pounds overdrawn. I then got threatening letters and phone calls. I've since had over 30 letters and 50 phone calls sometimes one a day. Often they'd call 9am on Saturday waking me up. I explained numerous times but to deaf ears and they still didn't get it. Hell would freeze over before I gave them the money they tried to steal from me. I wonder if the shareholders of this bank know how much money they've wasted chasing this debt which wasn't valid, justified or reasonable. Their call center approach is just for harassment. If a genuine Barclays employee had called me I would have made them understand that chasing this debt would just burn their blood and waste their money.

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P
Jan 12, 2010 2:50 pm

THIS is harassment

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/239518-constant-harassment.html#post2693764

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V
4:16 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Scam and cheating

I signed up for automatic payment. Barclay's Credit Card company pulls money out of for the amount which is NOT DUE yet. It causes my account overdraft. I made a payment before due date. Then I signed up for automatic payment. The way I understood is that Barclay will only pull the amount due. When I contacted them, the answer is it is out of their...

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J
11:18 pm

Barclays Bank - Crooked Bank

WARNING>>>WARNING>>>WARNING

Horrific Juniper Bank. Tried to use Juniper's online system to pay credit card monthly payment (very first month). Their system did not credit my payment through...after I had followed all of its miserable instructions. What a creative money sieve. Reading all these other complaints...This is a truly cheat bank system...Barclays, Delaware, Joe Biden connections, whatever it is.

Customer service..."Customer Service"...has the easy out and non assistance (trained) individuals to easily dismiss your claim and move on with their day with no way to help you. Sorry sir, your rate is now such and such, and you are delinquent. That will be $39 additional for your problem, and a new higher rate. Sorry.

Luckily I can still get the hell away from this bank, but some poor schnookered people won't be able to get away from them and it's another example of the implosion from within that is hidden from sight...and we all suffer. Fat cats laughing all the way to the bank...and these poor bank customer service reps...so laughable what they are stuck to do.

Stay away from Juniper and watch out for them all.

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E
2:58 pm
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This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - APR

Frontier Airlines offer this card that is being financed and run by Barclay Bank in Wilmington, DE 19899. Frontier Airlines offered and I opened my account with Barclay Bank about 2 years ago at about 16%. I was late on a payment one time about a year ago and they raised my APR to 18%. Recently I made a payment too early. They applied that payment to an...

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P
4:23 pm

Barclays Bank - Internet fraud

I received this on sunday night

Barclays bank plc
25 riverpool street
London e14 5hp. United kingdom.
Our ref: bbplc/lon/pa/inv/2008

Dear sir/madam,

Last notice on your lottery prize payment
This is to inform you of your recent lottery winning prize with uk
Lottery promotion played under computer ballot system (Cbs) which your
Email id won you the prize sum of & pound;501, 034 (Five hundred and one thousand
And thirty four pounnds sterling) , and it is ready to pay off.

Ticket winning number: uklp/
Therefore, you are advised to contact investment department of barclays
Bank plc:-

Dr. David wood
Telephone no: 44-7045718298
Email: [email protected] Uk and submit the following information to enable
Him process your payment immediately.

Your name:...
Age:...
Address:...
Occupation:...
Marital status:...
Telephone no:...

Your id/or driving licence (Photocopy) for identification.
Note: if you fail to contact the officer-incharge for your payment within
Ten (10) working days of this notice, your winning will be revoked and
Declare null and void. Finally, you are strictly advised to keep your
Ticket winning number confidential to avoid being defrauded by
Impersonators.

Congratulations to you once again, while we look forward to hear from you
In due course.

Yours faithfully,
Sir ken allan
Co-ordinator, uk lottery promotion.
— msg sent via ksu webmail - http://atmail.com/

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ADVERTISIMENT
J
1:21 pm

Barclays Bank - Credit card rip off through barclays

The juniper card and barclays bank is a financial scam!
I was checking out a new computer at the santa monica apple store and an employee said if I filled out a form, that I might be eligible for immediate credit with the juniper card with terms of 0% for 1 year. Because of my excellent credit rating, I was approved for over $1, 000 and I went home to further research their products, I then received a call that my dad had died of a heart attack and I left immediately. While out of state for almost a month, handling all the funeral arrangements and the estate business, my bills were being paid by auto-debit. When I returned to ca, I used the juniper card and I saw on their first statement that my interest rate jumped from 0% for one year, to 29.99%!
When I called, the people at juniper and barclays bank of delaware, I waited over 15 minutes for an agent and everyone I spoke with was unbelievably rude. The supervisor said the reason the interest went up 30% was because I didn't use the juniper card at an apple store within 30 days! I used it 32 days later. The apple employees explained none of this to me at either time! Before using the juniper card, I browsed the terms and information but missed a & ldquo;see below” fine print line. There is a (Very small and hidden) sentence in the contract that states, if you don't use the juniper card by barclays bank of delaware in 30 days, the interest goes from 0% for a year to 29.99%. Even though I spent less than the credit limit, the interest put me over the limit! I explained the situation, and no one at barclays bank or juniper was helpful, friendly or the least bit understanding. Not only would they would not lower the interest rate, or the over limit fee, even for as a gesture of good will, they charged me a $39 late fee because while I had been on the phone with them, because I missed the payment cutoff time by 45 minutes est! I highly suggest that you never use barclays bank or juniper! I have the feeling they may be up for a class action suit, if we really do see reform as promised, after the recent elections. I am wondering if this is one of the banks we bailed out!
To juniper and barclays bank, any means, including, a small oversight from grieving the death of a parent is another way to make more money.

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O
Sep 18, 2009 2:50 pm

So let me get this straight - the fact that you took a thousand dollars from a bank and didn't read the terms and conditions under which they were lending you that money is the bank's fault?

Sounds like the story of that lady who sued McDonald's for making her fat.

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C
Jul 13, 2009 2:50 pm

This bank is the most unscrupulous bank I have EVER done business with. A few months ago they sent me a notice stating that they will be raising my interest rate unless I cancelled the account. I called and promptly did so. A month later I am hit with an increase of my interest rate. They stated that they never received such a phone call. I e-mailed Barclays directly in England - on three different occasions. On all three they apologized and stated that they will be getting back to me - that was April, and here we are in mid-July.

My suggestion - DO NOT DO BUSINESS of any kind with this bank or their affiliates - you can take heed to this advice now - or pay dearly later.

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M
Mar 13, 2009 2:50 pm

This bank is nothing but a rip-off by a bunch of filthy ###. They should be shutdown, and left holding the bag for every penny every single customer owes them.

A class action lawsuit seems to be a good answer here, they deserve it, as they rip-off everyone they do business with.

They are truly THIEVES.

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S
8:49 am
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Barclays Bank - Three weeks and no response

Many years ago I took out a personal pension plan with Barclays bank, the simple reason being my brother had just joined them as a salesman and I was just giving him a hand up to get started. I paid into the plan for some years but unfortunately, redundancy and loss of earnings, ment I could not keep up the payments. Despite this as far as I am aware I am...

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T
4:58 am

Barclays Bank - Illegal bills unethical approach

Dear Sir, Madam,

Please cancel my Barcley priority circle membership. (Card no 4339481349384350)

I was told on that their will be no charge’s got a call from your one of executive Arun. But during my interaction he never said

that its having any charge he said its free of cost you will be receiving some trolley bags, resort coupons etc etc& then he

Handed it over to Marketing executive Rakesh he said the same its free you don’t have to pay anything, then I said okay if

its free.

Now on 1st Oct I got message on my mobile(09868313969) ----- Welcome to barcley priority circle you will be receiving welcome

letter in 7 days but I have never received it till now& on 8th I am getting message that you have to pay 6741.6 DR.

I got shocked & called at customer care that I have never used this card how come then they said it’s a priority circle fess.

I told Manorma, Virendra your customer executives the same they told me to contact 011245081222. Continuously I am

Trying on that no but it’s busy, keeping me only on hold option.

Till even I have not received my pin no. How can one charge if I have not signed any welcome letter or even I have not received it.

Kindly cancel my priority circle membership which I had never applied even.

Don’t force me to take harsh action on Barclay Bank
Regards

Tushar Mattoo

Process Engg

& Social Activist (New Delhi

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V
Jul 26, 2011 2:50 pm

Whilst the High Court has thrown out Lenders argument that overdraft charges are not for providing a service, Barclays have become the first bank to introduce novel new ways of fleecing customers – they are now window dressing penalties so they look more like a service.

It’s an overdraft facility that :

1. A customer hasn’t asked for.

2. A customer is automatically opted-in unless he/she opt-out.

3. If overdraft used, £22 is added every five days unless customer goes back into credit. So if you go overdrawn for twenty days, you are charged £88 - all with your permission.

Obviously no mention of the recent court decision, and the bank seems to think they are doing customers a favour by all the blurb. The more customers that don't opt-out, the more bank can say they provide a service - hence charges.

Straight in the shredder, unless customers find good reason to have such a facility.

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I applied for a CDL at the beginning of July. I have still not been paid and it is now the 3rd of October. I had my documentation sent back for information that wasn´t asked on the application form, and then gave it over the phone with no problem.

They do not phone you but send everything by post, 2nd class, so you hear nothing for weeks then suddenly get a letter dated a week ago. You can´t go into a branch and ask as yoiu get told quite hastily to phone up and basically get lost.

While many operators have a reasonable command of English, half of them do not, and are incapable of following you. Bear that in mind when phoning as you will just be ignored otherwise. It really is a question of luck.

I am currently waiting patiently for documents that were sent 7 days ago... all I have to do is sign them, send them back again (that's 3 times recorded delivery) and within 7 days of them opening the thing I should be paid. They refuse to send it to addresses not on your original form, even though most of us are students who have MOVED to study. So not only do I have to pay once again for postage, so do my parents. Not to mention the phone calls too.

Of course, when it's time to pay up, you can bet your life Barclays will be all over me, but as far as holding up their part of the bargain, forget it.

Apply to Co-op first. I haven´t used them but even if they are just as bad, they can´t be worse. Surely...?

CDL Barclays - go with money to uni and don´t depend on them. Take a year out and save.

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E
Oct 16, 2009 2:50 pm

I closed my Barclays account years ago due to the extortionate charges and downright bad service. Apparently so did my parents. I didn’t know this the other day when I transferred some money to their non-existent account. Barclays of course have accepted my payment and my money is somewhere in cyberspace.

After a quick call to my own bank today (prompt reply, friendly staff with some knowledge of the bank’s processes), I was directed towards Barclays. I couldn’t have spent a more frustrating day. After scouring the myriad of numbers to call, I decided on one that said Customer Services. Wrong one apparently and I was given another number. So I called that, selected the option for not having my banking details (I don’t hold an account there after all) and the woman that answered told me I was again in the wrong place and forwarded me to another number. The new number had me on hold for an hour and a quarter. I timed every second. And then I gave up.

I ended up on here reading everyone else’s stories and thanks to speedduck, used an alternative number which only took 10 minutes to answer (it’s worrying that I now consider that a good time!). After much explaining and to-ing and fro-ing between people who might know bank procedure for this situation I was told to phone my bank again. When I did my bank answered promptly, gave me some knowledgeable information on how CHAPS trace procedures require 10 days waiting period from the transfer date (I’m just below that) and advised me to call back in a few days. I hung up on my bank feeling a lot better since at least they knew what they were doing!

I find myself reminded today of why I left this bank in the first place – all I was left with was infuriation. We may not be able to cause a boycott but we can let others know what these companies are like (this being the worst I have personally dealt with in the past).

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S
Oct 28, 2009 2:50 pm

In February 2017 following failings in the Barclaycard telephone system I was unable to register my new card valid from March 1st 2017 I cut up the card, returned it to Barclaycard and closed the account. Final payment on the existing card was due and paid in February. My March statement from them confirms that the balance is zero.

Since February I have received at intervals four text message stating that I owe money to Barclaycard and failure to pay will result in my credit rating being affected. I have at my own expense wriiten letters, telephoned and sent faxes to stop this nuisance, a totla of seven transactions In view of my time and money wasted I asked Barclaycard for a payment fo £20 for each transaction, they have refused.

Barclaycard have refused to take the matter further and not even offered an apology. These text messages are libellous, can be seen by any member of my family should they happen to pick up my telephone.

This is clearly a breach of confidential information that even if it was correct should not be transmitted in this manner.

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C
Jun 13, 2008 2:50 pm

I recenlty asked to port my mortgage from one property to another and downsize from a £240k mortgage to a £160k as I was finding a £240k too much for me.

I thought the process would be simple one as I could retain my existing mortgage and pay off £70k. everyone is happy "SIMPLE"

NOT FOR BARCLAYS!

I have had nothing but hell for weeks and I have never experienced such incompetence, lack of common sense, and failure to return calls.

I have been asked for duplicate documentation and asked to prove I can afford less than my exosting mortgage from their underwriters.

If they keep treating customers like this then I expect sharp declines in customer numbers as they will be leaving in droves due to a severe lack customer service.

I have now lodged a complaint and will have to wait up to 4 weeks to find out what action they are going to take, lets see if hey are still fluent in finance or see if they developed a stutter.

This is a very brief overview and I will be posting a more detailed report in due course.

in trying to do this and I have spoken people in Barclays who are completely clueless asked to provide all my details agian, which barclays already had. They asked to prove I could afford a £160k mortgage as requested by their underwriters, even though I was paying

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J
Oct 26, 2012 2:50 pm

I had an infuriating experience recently with Barclays as well. I was reading your story, and just cannot sympathize more. I don't want to bore you with my details, but we have a business account with them. They made mistake on the mandate and bounced back 5 checks that had the same signature as always before. When I asked the relationship manager, he simply told me the reason was because of the insufficient funds, even I told him repeatedly their back office called us to tell us it was the signature problem. For each bounced back check, they charged us 35 pounds! This manager later offered 100 pounds as a "good will gesture" and told me to forget about it and move on. I am going to fight till the end to find out the truth!

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F
7:21 pm

Barclays Bank - Ineffective card and bad usage

The rules engine for card usage prohibits people from using this card. So many times, I've had this card declined because of some "security" reason. This even occurs in the same zipcode as my billing address. When I called to see what solution can be provided, they said there is nothing they can do short of me calling each time go out of my area ahead of time. Thatsince this happens even in my own billing zipcode, what do I do? The answer was "sorry for the inconvenience". After 40 minutes on the phone with them with 30 minutes of it being on hold while their figure out how to pull their head of their their [email protected]#$%!

Then the account gets closed on me so when I tried using it later in the afternoon, it was declined yet again. Once again, back on the phone with them and they reinstated the card and I have to wait 24 hours before I can use it again. The response this time was "sorry ma'am, this is procedure. there is nothing we can do but wait 24 hours". NOTHING! Even when it was a mistake on their part.

ONCE AGAIN, I GET INCONVENIENCED! Oh, but if I want to complain, I can fax a letter to their fax number.

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B
11:39 pm

Barclays Bank - Harrasment and torture

I am biju george, and barclay credit card no. Is 4339513282366190. I had
Made a transaction of rs.299 / - from archies gallery on 29/02/08. I
Deposited a cheque of rs.299 / - of punjab and sind bank bearing cheque no.
081358 for the same in a skypak box located at kid's house (Needs dept
Store) a-2/5, acharya niketan, patparganj main mkt, near bata showroom,
Mayur vihar-phase-1, new delhi, 110091 (Box_no-sk0583). Through next
Statement I came to know that barclay’s had not received the cheque.
I called there customer care and told them about cheque details and skypak
Box details where I had deposited the cheque. There executive told me
That they are going to look into the matter and revert back to me. I
Waited for some weeks but there was no response from there side. Then I
Called them again and again just to settle the issue as I have been using
Others credit cards and services where I have never been a defaulter. I
Have been making my payment on time and avoided any hassles and late
Payment fees. Each time I called barclay’s the executives used to
Take all details and promised to update me of the same. For three months
They kept on debiting my account with late payment fees and interest.In
July, I called there customer care to finally finish the issue, the
Executive told to pay the principal amount i. E. Rs.299 / - and then we will
Definitely sort the issue and then again I made my payment of rs.299 / -
Through same skypak box which the barclay’s received. Still next
Month on they kept on debiting my account with late payment fees and
Interest. Since august onwards, daily they started calling me up 5 to 6
Times a day and send 4-6 sms daily. I was fed up with them, and in
September, I wrote a complaint narrating the whole incident and tear the
Card and dropped the complaint as well as the torn card in complaint box
In barclays bank plc, first floor, eros corporate tower, nehru place.
Still there was no communication from their side. I called them and there
Executive told me that they received the complaint but still they kept on
Bothering me since them. I need some advice on this issue. Pls guide me
What to do next.

Consequences : I feel I am being harassed and mentally tortured. I want
To get rid of it. The barclay’s phone call and sms have been
Disturbing me daily in and out.

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V
8:04 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Barclays Bank - Scam and cheating

I had my LLBean Visa a long time and then when they switched to Barclays I was declined. I waited five weeks for my Barclays card and they never sent me a letter of decline. I was promised that I would get the card in two weeks. I am angry. They would not give me reasons why I was declined. That worries me because I gave Barclays employees all kinds of personal info. That makes me wonder what the status of all the banking institutions are if a bank like Barclays are rejecting people like me. Sad... sad... Oh well!

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M
Jul 21, 2009 2:50 pm

Trust me, you should be very gratefulyou didn't get approved. They are out and out thieves, liars, totally incompentent and no one speaks english.

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S
Oct 21, 2008 2:50 pm

The Manager
Barclays Bank PLC
Nehru Place
New Delhi.

Savings Bank a/c [protected]

Sir,

I have joint a/c with my wife Laxmi Kochhar who issue a cheque in favour of M/s Mothoot Finance
Pvt. Ltd. dt. 9.10.08 for Rs. Ninty thousand. The cheque was retured by Barclays reason sign mismatch.

On 15.10.08 at 10 a.m. my wife approached the bank and shown the returned cheque to Ms.Sanjana in the presence of 3 others bank officer who told me the signatures were perfectlly all right and she was kind
enough and called the transaction department for some minutes but failed to connect the department as no body was picking up the phone.

Ms. Sanjna scanned the cheque and e-mailed the wrong act done by barclays and requested my wife
to present the same again and the same will be honured. But I issued another cheque to the party.

Now I am at shock how to recover the excellent immage I have gained these years and incurred heavy expenses and penalities and metnal strain and stress. Please inform how the bank is going to compenciate the same and in what manner as poor class services rendered by world class bank is really really hearting me.

Regards,

Satish kr. kochhar

21/10/08

-------------------------------------------------------------------------

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J
Oct 08, 2008 2:50 pm

You were probably declined because your credit sucks.

You should get better credit.

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V
12:22 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Barclays Bank - Rip off

Juniper is the credit card for Frontier Airlines frequent flier. I have made many complaints to Frontier and Juniper to no avail about how bad the bank, credit card, and treatment is from Juniper or Barclays as they are now. Customer service is rude as are the supervisors which for sure reflects upper management. Some of their tricks are to label a payment "nonconforming" so that it is handled longer and therefore generates late fees and interest; transfer you to their headquarters customer service which is no better than regular customer service; mail statements first class that take 10 days to reach someone and then any reverse USPS mailing also first class takes another 10 days on a 21 day grace period---guess what happens every time--late fees and interest. When you pay on transactions without "their" envelope it's a non-conforming payment. When you pay without an official printed statement returned to them, it's a non-conforming payment. I finally canceled my card and my peace of mind has tripled. I will never ever work with Barclays or Juniper.

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Update by Valerie
Nov 24, 2008 8:29 am

I cannot believe the conversation I just had with Gary, one of the so called relationship managers with Juniper Bank. Guess what? THIS RELATIONSHIP IS OVER! Because I mistakenly sent them my September payment, on time by the way, in an amount that was $5 (that's five dollars) less than the correct amount, this company not only charged me a $39 late payment fee, they also raised my already obscene interest rate to an even higher obscene rate! 26.99% APR. Now here's the best part... are you ready... for October I sent them a $5000 payment, on record before I spoke with Gary, think that had any bearing? NO WAY! They still raised my APR. I've never been late, always paid the minimum, often paid more. Obviously Barclays is not interested in a happy and satisfied customer, angry and upset is OK as long as they pay. Well, not this customer. I have cut up my card, and will be sending the pieces to their executive management, and paying off the remaining balance of my account.

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J
Mar 18, 2009 2:50 pm

I have had a similar experience with Juniper. Introductory interest rate of 8.99%...all is well for several years...I making all payments on time, early or complete payoff. One time in January 90 I am 2 days late with TWO payments, and Juniper jacks my interest rate to 26.99% (!), and charges me a 39.00 late fee. I have a balance on this card that I will pay off in 1-2 months, then I will never do business with them again. I will then spend a good deal of my time crusading on message boards about the illegal and unethical practices of Juniper/Barclays. I will do as I told them I would - I will cost them many times more money than they have extracted from me through the power of the Internet. TELLO EVERYONE ABOUT THIS AND FIRE JUNIPER.

GOOD RIDDANCE Juniper/Barclays.

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S
8:15 am

Barclays Bank - Atm fraud

Dear sir/madam

I am banking with Barclays bank and on the 7th of September my account was illegally used, the amount of 5241dirhams was withdrawn in the Filipinos, I realized this on the 11th and contacted the bank the consultant then said to me that I will receive a call back from the bank within 24-48hrs after submitting a claim form witch I submitted on the same day. I then waited till Sunday the 14th and did not hear from them I then contacted the bank and was told that this is not their problem and will be called within 180 days, I explained to them that this is my salary account and that this is my living money, they told me there is nothing they can do and that this is the bank policy I feel this not to be appropriate as I trusted the bank with my details and expected them to be using the best technology to protect us from such crimes. I do not feel that this is my problem as im still in position of my only card supplied by the bank, is there something I can do about this legally and how do I go about it.

Yours sincerely
Stephanus Ferreira

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S
3:02 am

Barclays Bank - Poor customer service & receiving the amount

I’m the customer of Barclays in India (Nov. 2007 – till date), I m not using this card for my regular uses, I use this card only once and that the mistake i made in my life. Dont ever believe on the customer care people misguide you and never tell you the truth behind so-called customer care service. They offer me the medical insurance service through this card, when i told them that i don’t want they told me Do not worry if you canceled this then you Do not have to pay any single rupee. When i canceled that police within the month of period i inform them that i canceled that policy, they said ok no need the approach to Barclay the if you canceled that policy and you don’t have to pay any thing.

But after a month of period when i received the statement it showed that the amount is credited when i called up again they said don't worry you will received next month the corrected statement. In month of June i received the SMS that your card is suspended due to the outstanding When i approach again then again told me the same sentence that we will reverse that amount you will received the corrected statement.

But this is the September month the situation is same and they not doing any thing about my query but they are very particular to send the reminder SMS and reminder Recorded call. They also mention one number that is relation the dispute department. I tried that number so many time number never getting connected.

After the 10 month they are now saying the new thing that you not informed the Barclays card department for cancellation.

I required your suggestions and guideline to avoid the further complications

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S
Feb 03, 2009 2:50 pm

I have also faced the worst issue from barclays bank
Without my permission they deducted Rs.9000/-from my account for some barclays toru package .But I have given the complaint immediately to the banking ombudsman Reserve Bnak of India also given complaint directly to the barclays bank UK ombudseman so immediately the problem solved. If you are facing the problem like this after talking to the bank, approach directly to the Reserve Bnak of India or the particular bank ombudsman

Thanks
Shaju Joseph

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C
Dec 30, 2008 2:50 pm

Card No. [protected] barclays

I’m the customer of Barclays in India (Since aprox one year), I m using this card for my regular uses, Dont ever believe on the customer care people misguide you and never tell you the truth behind so-called customer care service.

I am briefing you the whole story given below.

I got my statement dated 19-09-2008, the due date is 09-10-2008 Total outstanding is Rs. 968.82. I had droped a cheque for Rs. 500.00 on 01-10-2008 before the due date. I had received a SMS after the due date 09-10-2008 that they have not received the payments. I had talked to customer care of barclays he told me that i pay the minimum amount and if any late payment shows in the next statement then it will be reversed. They have given a complaint no. CAS-245399. I had paid again Rs. 500.00 on same date. Now when i received statement dated 18-10-2008 i have found that they have received both of the cheque on 17-10-2008 and 18-10-2008 where as they received the cheque before the given date. The total amount was due 968.82 of statement dated 19-09-2008 where as i paid 1000.00 ie, i had paid Rs. 31.18 extra according to me.

Again i had purchase of Rs, . 1025.55 and Rs. 127.5. Now the total Due amount is 1121.87 where as i had paid 1122.00.

Again i had received a statement dated 19-11-2008 i had purchased of Rs. 5400.00. I talked to customer care and mail to barclays and clearly told them that i am poaying minimum amount rs. 310.00 if you will reverse the late payment and it's interest then i will pay the balance amount.

But they are not responding of my mail. I had mailed so many times every time they were writing we will revert back to you within the 7 days.

Now the Statement dated 18-12-2008 i had calculated the amount. I had paid 5090.00 and 303.00. I had left the latepyament rs. 500.00 + it's interest . I have paid also the interest of the rs. 500+it's interest Aprox 25.00.

Now you will tell me how can i pay the late payment and its interest. Where as i have paid the interest of the Rs. 5400.00 + interest of the interest. I had dropped the cheque before the due date then why i will pay the late payment. This is not my fault. I think they are not collecting the cheque from the skypack drop box properly. will you tell me am i mad. i know that if i will not pay the minimum amount then late payment is eligible. But i had paid the more than the minimum amount before the due date then y i will pay the late payment.

I am total tense about it. If i ma fraud then y i will pay the balance amount. I know only that if i have purchased some thing by the card then it should be paid by me. They are harrasing me through the call because i have written that i will not pay the balance amount ie late payment or interest.

Please help me i am suffering from the tension and may be i will be caought by the depression.

Please help me Please.

I required your suggestions and guideline to avoid the further complications

Thanks

Chandra Mohan Mishra
[protected]

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T
Sep 28, 2008 2:50 pm

The worst System and Service eversince I have heard is followed by Barclay Card. They ask me to make my payment through a cheque in the name of "Barclaycard PLC" and the CCno behind and to put in a rusted trash box like drop box situated in some petty shops in Chennai. Even though I made a payment which was reflected in my Bank account but was not accounted in Barclay's Card account. The very fine next day people from So called BarclayBank's customer service asks about the outstanding which i made. They irritated me to the core by calling more than 10 times a day followed by an SMS stating that i have not paid my due. Those person who asks me, never update what i tell in their system and so for every call i have to tell the whole story with proof.
I also sent my bank statement through register post which clearly shows that i made my payment before due date to the Head Service team and customer care team which is in Mumbai followed by a email too.
Till now I dint get any response from their side but could get irritating calls and SMS. After a long struggle I somehow made to understand an Collection executive about my issues. That fine Gentleman asked me to pay atleast the minimum due of Rs.150/- only then the Barclay Service team would consider my complaint. I then paid that amount that day itself through his representative. But it took another month now whereby i dint get any response from Barclaycard service team. I dont have words to describe more than this. Its easy for me to take them in Consumer Court with my valuable evidence which i gonna do it within few days.

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C
Sep 22, 2008 2:50 pm

The worst services I ever seen . using Barclay Credit card was my first and the big mistake. I made the payment by cheque but till date the same has not been received by them. even i am getting on an average 3-4 calls per day from bombay. i am fed up with the srvices and want to surrender the card but not knowing the process. Even a fear is inside that if they will use ny surrender card then what I will do. Because THEY CAN DO ANYTHING...:(

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E
Sep 21, 2008 2:50 pm

Regarding your situation, when you tell the representative that you have cancelled the subscription then they would tell you not to worry about it, the service you mentioned is handled by a different partner. If you cancelled during that time it should be refunded to you, if you were having problems with that you would need to contact the partner to have them handle it.

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M
8:59 am

Barclays Bank - Harrsement to the customer, bad behaviour of the customer service staff

Dear Sir,

I am your customer (Credit Card Number : 4339513750687424) and have been a respected & privileged customer of not only your bank but also reputed bank Standard Chartered Bank, HDFC, ICICI to name a few which have been upgraded to Gold and Titanium for being a privileged customer.

My complaint are as follows :

I had received your bill for the period Jan- March 1, 2008 amounting to Rs. 20708/- . I had deposited the cheque into my nearby drop box - Gala Medical Stores, Mulund East on Friday, Feb 22, 2008 (this is where I have always been depositing my cheques which have been cleared). Though I was on my official tour, I never being a defaulter religiously deposited the cheque on Feb 22 (which was the last day of payment).

On Feb 23, I receive a call from your "RUDE " customer service staff "demanding that I pay the amount by cash". I being a patient customer, thought that if would be more meaningful and wise to speak to your bank instead of speaking to some "sleazy customer service staff who did not have the basic etiquette of talking to a privileged customer like me". ALSO, LET ME ALSO STATE THAT FEB 25 & 26, 2008 WAS A DECLARED BANK STRIKE ALL OVER INDIA.

I did call your bank staff on Feb 27, 2008 and spoke to Mr. Manish who was very cordial enough to assure me that the late payment charge would not be implied to me. I was very impressed.

BUT, to my dismay, I receive a bill dated March 1 to April 2, fining me Rs.300/- as “LATE INTEREST FEE, WITH AN EXTRA INTEREST OF Rs. 935.12). The funny part is that, they cleared my cheque and still sent me a late payment. When I called the customer service staff again, they AGAIN agreed me to reverse the payment. Me, again not to mention my “privileged status” paid the bill which was rightly due to me, amounting to Rs.191/- . YES, I REFUSED TO PAY THE UNETHICAL LATE FEE CHARGES INDUCED ON ME”

From then on the harassment began… Your customer service staff kept calling me “threatening me, using bad language”. They ALSO, sent me an SMS threatening me that they would inform the credit bureau to stop my other credit charges.

Now this is a limt… You have forced me to write this note. But this is not the end, I am forced to go to the PRESS and CONSUMER COURT for the classic harassment and mental torture you staff has put me through.

Best regards,

Ratan Palan
Mobile NO : 9920 431556

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A
Dec 04, 2010 2:50 pm

For those are being approached by Barclays Bank Credit Card agents, BEWARE !

Back in July 2010, one of Barclays agent approached me and persuaded me to sign up for a platinum card - I've found out that he's provided me with several false information regarding the deal

First he told me that the butler service to the airport is FREE - As I'm a frequent traveller, I thought this would be useful - I later found out that I needed to pay DHS 100 for this ! - I confirmed this with the agent many times before signing up so this is not a question of my memory !

He also told me that I will be charged DHS 300 for the annual fees but this will then be credited back to my account if I were to spend DHS 100 in the first 60 days, which I did - it's been 5 months later and that has not happened so I called up the customer service line and they told me that there is no such deal !

I'm extremely unhappy about this - the agent is unprofessional and I can't believe that Barclays would hire such people who would lie to their customers just to get them to sign for credit cards to fullfill their quota !

I've dealt with manu international banks before and Barclays is by far the worst ! - VERY DISAPPOINTED !

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BARCLAYS BANK CREDIT CARD SUCKS! AWFUL CUSTOMER SERVICE!
SO MUCH FOR THE BAILOUT MONEY TERMS!

My mom applied for a Barclay card through Apple because she wanted to take advantage of the 12 month promo. What a nightmare! Had we known we would have just put the purchase on another card. My mom has a credit score of 780! living in the same house which she owns for over 38 years! working for the company my father owns for over 20 years! never late on any of her payment!
After mailing in the copies of identification they requested, after faxing in copies, after answering ALL their questions, after getting approved and being told that she can just go online or call an Apple rep to place her order... which she did...she was told that now she would have to wait ANOTHER 3 DAYS! they need to get their heads out of their ###! and frankly mom doesnt want to have anything to do with them especially after speaking with one of the Barclays Bank Security reps named MATT ( April 6, 2010 @12:51pm from NY) who was nothing more than an automaton.
A cog in a machine who could not care less about my experience and the fact that for the last 3 weeks they have been raking my parents through the coals for a $2500 line of credit?

Your customer service skills suck MATT and you need a lesson on empathy! but what can one expect... After all it all starts at the top.

If you want to give your hard earned money to a credit card company that sees you as a being nothing more than a digit... a number than Barclays is your Bank

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J
Jun 19, 2008 2:50 pm

I had filled in a credit card application for Barclays bank twice and had provided my personal details and photocopies of ID. When I complained about it nothing was done and they ask for the same information I had provided. It looks like they haven't even read my mail!

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M
May 16, 2011 2:50 pm

(Manoj Juggal - Cell No. [protected]) I am getting call from your recovery staff since last more than 7 months about an unsetteled issue. I have been panalised by many rupees against which was due late credit of amount (due to Bank Strike) which was not in my control. I requested many times to your bank to remove excess charges, but regret to get any possitive reply and since than I realised that No one will care about customer. Since last two months I was getting calls again and was agreed to pay actual Principal amount which is almost 7235.00 but your staff (Nehru Place Brach) was asking for 9500.0 aprox. After our long debait on not giving excess amount and rash laguage used by one of the staff Mr. Ajay Singh, I have decided to not to pay any amount to BARCKLAYS.

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B
Jul 23, 2010 2:50 pm

Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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U
May 08, 2009 2:50 pm

hi iam barclay bank credit card customer where i am using card for more than three years the collection people have insulted my total family for the payment which they have not received and they cheated by giving false statement and really launched a complaint against the bank to police.

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B

I am on a Hate In with Barclays Bank. They are unreasonable and will not assist with a late charge given to me . They claim I was 1 day late ...I have always paid my bills on time and even very early. This particular check was sent in time. Do you think it was not opened in a timely fashion ..They will hear nothing and have charged me $29.00 on a $175.00 bill. The way things are now you would think they would want to help out a good customer . I am tearing up my card. Who needs them...POOR CUSTOMER RELATIONS...I am billing them for when I paid early.

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M
4:09 am
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Barclays Bank - Misselling of priority circle membership

I got a barclays credit card a a very fine day i was offered a premier league membership full of confusion and misselling, when i complaint about it they said they cant do anything and it could not be canceled and if u want to know more call our call center, its been a month i filed my complaint with the card division and haven't received a single call from...

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