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Barclays Bank
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2.5 256 Reviews

Barclays Bank Complaints Summary

98 Resolved
157 Unresolved
Our verdict: Engaging with Barclays Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Barclays Bank reviews & complaints 256

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12:53 am EDT
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Barclays Bank Fraudulent Practices

Juniper initially issued me a $5, 000 line of credit. After paying the balance each month for a year or so, they increased my credit limit to $11, 000.00 without me even asking them to do so. I kept paying the card, but I started carrying a balance. I was at about $5, 500.00 when my credit card was stolen. I reported it, and was told it would be canceled immediately and I would be issued a new card. A few days later, a card arrived with the same account number as the one that had been stolen. I immediately called them, and they said they had made a mistake and that the card had not been canceled. The did have a record of my call to cancel the account, but because they did not do it, another $200.00 was taken. A few days after that, another card arrived, again, with the same number as the old account. I called again, and they told me that there are a couple ways to cancel an account and that somehow, it had not been done. What a professional response! The finally issued me a new card with a new account number, and I thought everything had been resolved. All of a sudden, I get an Email telling me that I'm over my credit limit. They had reduced my credit limit to the point that I was over my limit. They said they had sent me a letter that I never received. Their response was "we are not responsible for the U.S. Mail".

3 months after this, I noticed that they had put the $200.00 charge back on my account that had been taken after I had canceled the card. They also raised my interest rate from 8.99% to 14.51%. Today, I received a letter stating that as of November, my interest rate will be 19.99%. I am paying off this card, cutting it up and mailing it to the CEO of Barclay's bank. I've sent a letter to the CEO and copied the FDIC. I advise anyone who is having a problem with these usurers to do the same. The FDIC does not tolerate this crap and the more people who complain, the more likely it is that they'll take some type of action against this unscrupulous outfit.
There is a great card out there if your credit is good. It is the True Rewards Card that is available with no annual fee to Costco members. Go for it!

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ajrfman
ajrfman
Madison Heights, US
Jun 04, 2011 5:42 am EDT
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I hope all complaints will also be filed with the FTC. They need to be made aware of this company's practices.

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Margie A
McMinnville, US
Mar 20, 2011 7:41 pm EDT
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I called Juniper Bank & ask for my payoff balance in June, 2005. I canceled & paid my credit card in full. At the time, I owed $3, 005. In June, 2008, I received a call from a collection company telling me I owed Juniper Bank $7, 764.94. I faxed my proof that I paid off the card & received a letter stating I didn't owe Juniper Bank any money. Today, March 20, 2011, I recived a call from a collection company stating I owe Juniper Bank $11, 000. When will this ever stop?

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8:04 pm EDT
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Barclays Bank Standing order

I was called by the collection team about a resolve loan which was suggested to me by barclays team. They told me to stay within my limit for two months then I will be elligible for a resolve loan which they did. They sent me paper work to sign with my desired day of collection which I did 26 of the month. I received a call today on my mobile phone telling that I have a default. I was very surprised and I said to the lady we agreed on the 26th for the money to be collected from my account on my pay day . She said the money will be collected. This morning as a routine check on my online banking, what a disaste they have taken the money twice. Tomorrow I am going to the bank to see the branch manager to clarify this outrageous behaviour of people who are dissastified and angry dealing with people's accounts.
Faithfully submitted by
Basile Houessou
The account holder

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12:01 pm EDT
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Barclays Bank Fraudulent account

This account was not opened by me it was opened by an ex-girlfriend. I never had this credit card. Please investigate this and e-mail back. I have this on my credit report and I am not getting any cooperation from the collection agencies on this. The account # is [protected]************ The balance is $2637. It is a charged off account. Barclay's Bank of Delaware
125 S West street
Wilmington, De 19801
[protected]
The above is the contact information listed on my trans-union credit report. I have tried unsuccessfully to contact the proper department to pursue this. Your assistance is greatly appreciated. Thank you.
Russ

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11:52 am EDT
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Barclays Bank Stop calling

Hi,

I am receiving call to my land line (040-[protected]) from Barclays Bank Executives and also computerized call for asking an unknown person whom i don't know.
And the call frequency is 7-8 times a day and i am fed up by replying to them and saying them that its a wrong number please update it but, even after saying many times they did not stopped calling me. Even one of their executive used bad language with me when i said i will file a case against them. So i need an action to be taken by the Barclays Bank people.

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10:22 am EDT
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Barclays Bank An absolute disgrace of a bank!!

Listen to this for complete stupidity!

Got a cheque for my to cash from france, it was a french cheque right! Brought it into barclays (My bank) about 2 or 3 weeks ago. I filled out the form as it was an international cheque, and I asked him there and then did I need to sign the back of it, and he said no...

Went into the bank anyway cause it hadnt gone in yet, so they give me a number to ring where they send the cheques.. They told me that they had to send it back cause it wasnt signed! What a joke! So now they cant find it in the bank and they say theres nothing they can do about it! I was like are you kidding me.. So some ### who cant do his job and didnt tell me to sign a cheque costs me this hassle! So I asked for the manager and they said they have to get him to ring me!

What a joke.. Stuff like that should be bread and butter to them.. Imagine some guy that works in a bank doesnt realise that I need to sign the back of a cheque...

Im absolutely fuming! Wasted my whole lunch time!

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6:55 am EDT
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Barclays Bank Unprofessional service

I just cant understand how a company such as Barclays Bank can get away with providing such a poor service to their customers.
There is never anyone help or provide any service when you need them, (unless you get lucky to talk with someone who doesnt even live in the UK) I just think its sad that we the public allow this to happen and do nothing to stop these companies from doing what ever they please.
Im just fed up and will close my account asap.

DONT BANK WITH BARCLAYS !

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Chrisjw37
, GB
Dec 22, 2010 12:57 am EST
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I have a mortgage supposedly paid off last week, but the life assurance division have not sent a cheque to the mortgage dept (same company and they use bloody cheques?) missing for the last two weeks.

Meanwhile I still pay interest and even the complaints dept can't sort it out because the claim to be different companies, same damn name and the same to Barclay's customers!
They can't take an electronic transfer of funds, why? WTF?

Unbelievable.

- As I type waiting for a call-back on the third complaint I have lodged.

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boxFrontier
Avon, US
Jul 23, 2010 3:06 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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11:34 am EDT
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Barclays Bank Customer Service

After a ridiculous time fighting (and losing) a battle of a tripled interest rate causing my Juniper card account balance to exceed the available credit and incurring not one, but two months worth of $39 overlimit fees, I can say I've been fed up with their service.

Customer service is horrible. After many attempts to contact their outsourced service by phone and email, they wouldn't even give me a physical address of their US location.

So, I took it upon myself to locate these folks. Here's the information for where us consumers can complain and get results:

Juniper (Barclay US) Bank
100 S. West St.
Wilmington, DE 19801
[protected]
[protected] (fax)

and here are some names of interest:
Anthony Jenkins - Chairman
Joe Purzycki - COO
Kevin Murphy - Director of Customer Support
Tom Karinashak - Director of Customer Care
Joyce Walsh - Senior Director, Solutions Development

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John Carroll
, US
Feb 03, 2010 8:03 pm EST

I also had unauthorized $39 fees assessed against my account and had it continually billed even after the (phillipine) customer service rep promised to remove them after my payment was received. They did not remove the $39. I'm now writing the COO (Purzycki).
Their promises and word appears no good.
I also had a phone purchase of around 200 declined even though I had an open line of over $2000 and have NEVER been late on a payment.
My advice is to find somewhere else to do business.
Sincerely,
John C

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9:48 pm EDT
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Barclays Bank $117 in fees for $2.02???

My Juniper Bank credit card account was assessed a finance charge that put me two cents over the limit. Juniper Bank charged me $39 for this two cents. I called to work with them, they refused and let me know they could charge me even if I went one cent over the limit. I closed my account, doubled my payment and attempted to get back on track. They raised my interest rate, assessed finance charges that put me two dollars over the limit and charged me another $39. I attempted to once again work with them, they refused. I doubled my payment and scheduled it online on 7/18/2009 for my due date of 7/31/2009. They started calling me on 7/27/2009 to remind me my payment was due on 7/31. This happened three days in a row, each time I pointed out the pending payment and they promised to remove me from their list to call. (My payment wasn't even due yet and they were starting collection attempts?) On 7/31/2009 my balance showed $1291.64. My payment was received by them on my due date in the amount of $80. This, with the finance charges of $22.77 would have brought me to a balance of $1233.41, which is under my limit of $1250. However, on 7/27, they assessed me another overlimit fee, which put me back over the limit before my bill was even due. They didn't post this charge until 8/4/2009 after my statement printed, so not only didn't they wait until after my payment was due to assess this new fee, they also made sure I wouldn't know about it until after the fact. They had promised me after the second over limit fee that I would not be assessed another overlimit fee as long as I brought my account back under the limit by 7/31, my due date, which I did. This third overlimit fee has put me back over my limit by $23. They are refusing to remove any of the fees. The fees now total $117 for $2.02.

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RC777
Southampton, US
Aug 17, 2009 8:11 pm EDT

Does anyone want to start a class action suit against this bank for fraud?
I payed this bank off several months ago and they still send bills.
If this persists I personally goin to sue them for break the Consumer law Act623
Of the fair credit act.
Let me know if anyone want to join this suit.

Valerie
Valerie
, US
Oct 02, 2008 7:27 am EDT

I paid my charge card in full. I called to see if the checks posted to my account. They did it said I had a zero balance. I got a bill in the mail on 10/1 stating that I owed them 1.23 dollars for a finance charge. I called them up and they said it is their policy to charge interest on cash advance on a daily basis. If that is the case then no one would be able to pay off their balances in full.

I told them my balance is zero. Zero times any interest rate is still zero. The second lady agreed with that statement, but they said it was the interest rate that caused the finance charge to occur. They don't understand when a bill is fully paid off you can not legally charge a person anymore money on that same bill. I did report them the the BBB.

I am mad about being overcharge. They did say that they will adjust my account. They already did and I did not like it.

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DPhantastic
, US
Mar 13, 2010 7:36 pm EST

All banks do this - not just juniper. However, I do have a Juniper Credit Card and they are the only one that reduced my credit limit (even though I pay off my balance every month).

I asked them about a credit limit increase and they responded with

If you can prove your income exceeds $200, 000.00 then I could be considered for a credit increase. F YOU JUNIPER. The only reason why I haven't closed my account with Juniper is because of the negative effects of closing a credit card account.

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maskpeanut
Omaha, US
Oct 05, 2009 7:06 pm EDT
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Contact BBB of Delaware... Its the only way to get then to respond to any complaints. The only contact with in Juniper is Elizabeth Chistoper @ [protected]... I am going to close my account with Juniper as I have numerious problems with my account even though I paid 10 day eairly via eletronic payments in the past. So I paid them off...

Now they slaimed me into its paperless billing program and when I got a $79.99 bogus charge on account it went out over 90 days with them saying I signed up for paperless billing which I never did that so when I didn't get a hard copy statement of my acct it didn't get paid... I only noticed it as they reported me as late pay to my credit report and I didn't owe then anything. I tried serveral time to resolve any issue though it CSR reps and they will lie to you saying they will get things resolve your problems and they will drop you like a hot rock. The CSR are not interisted in helping its customers and they will just add to your problems with Barclays Bank. HOW CAN AFFORD TO DO BUSINESS WITH BARCLAYS BANK.

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Joe Roa
,
Oct 08, 2008 10:44 pm EDT

Why would you take cash out on a credit card? No, the fee was not for cash advance activity, it was for being a ###. Please stop bothering the BBB because they have enough bull to worry about without having to deal with your silly complaint. Read your cardmember agreement, the answer is in there.

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8:32 am EDT
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Barclays Bank Extra bill payment

Dear Sir/Madam,
I Pawan Gulati have your barclays credit card vide card no. [protected] from Dec 2007.
I always submit full payment before last date.asusual in march 2009 I also submit payment of Rs.410 on 10 march 2009 in your barclays drop box on Petrol pump which is in pitam pura netaji subhash palace delhi-110034.Due to your bank service this
cheque was present on 26.03.09 in my bank A/C.This not my mistake I also register complaint to your costumer care aprox 4 or 5
times but they dont have any solution.please reverse this extra payment which is shown as intrest otherwise i want to serrender my card to your bank becuse i submit my payment which has been use.I hope you give me positive responce.I dont want to pay any intrest ammount.

Thanks & Regards
Pawan Gulati
D-16/28 Sec-7 Rohini
Delhi-110085
PH:[protected]
:[protected]

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Barclays Bank Poor services

my husband taken barclays card one year before, in the 1st month we transacted with NSDL for amount of rs. 134/-, a person from barclays confirmed the transaction same day.in that particular month we recd the bill just one day before the due date.We stay in Thane so we downloaded all the addresses of barclays payment centres and my husband visited approx. 5 addresses but to our surprise none of the centres were working not even in existence. We wanted to pay cash and there was no reliable source available.The same day evening I called up barclay staff and explained the matter.Assurance was given that they will look into the matter.After that there were no phone calls .Meanwhile whenever they feel like they call and ask for the amount outstanding, ech time we explain the whole matter.complaint launched in writing these people are not ready to accept.I am not going to pay at all .Now again they started phoning for outstanding if they really want o close the issue a senior person needs to come accross to close the issue becos i don't trust the down the level people

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Raja Chengan
, IN
Aug 02, 2009 3:48 pm EDT

I'm holding Barclays Card for the past 1 yr

On Jan’09 I asked the executive to cancel my card due to poor service. But till date my card was not cancelled.

I ask the executives that I have not used the card from Jan’09, then why should I have to pay the late payment fee, interest etc…

I asked the total outstanding balance and the letter regarding the amount I have to pay. But till date the executives are telling me to pay only the minimum balance, every month I’m receiving statement with late payment fee, interest, service tax etc...

Daily the Executives are calling me regarding the payment, and I’m telling them the above reason for non-payment of cash.

I’m not responsible to pay the extra money, what ever the bank charged.

On Jan'09 Statement my outstanding is Rs. 10, 008.50

So I need to pay 10, 008.50

Amount I have paid:

On Feb 5, 510.00
On March 1, 000.00
On May 2, 000.00
On July 250.00
------------------------------
Total 8, 760.00

I don’t want to defraud the bank, that’s why I paid.

Till date no one has taken action regarding this issue, I hope at least you may understand my problems. Once I received the conformation to pay the balance amount of Rs 1, 250.00 from the bank. I will pay the amount immediately.

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boxFrontier
Avon, US
Jul 23, 2010 3:44 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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11:15 pm EDT
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Barclays Bank Outright lied to me

A few years ago, I received an offer for a low interest credit card from Juniper Bank (since aquired by Barclays). I accepted the offer and used the card for 2-3 years with no issues. Always paid bills on time; never went even close to the limit.

In June, we made a single large purchase on our Barclays Card which caused us to go over the limit by $50.00. Within days, I realized the mistake I made and went online to pay down the card before even receiving a bill. Did not think about it again.

Fast forward 30 days, and I notice the interest rate has increased from 11.90 to 27.8%.
I called the call center and spoke to a representative asking to reverse this change.
She clearly did not understand why I was complaining or felt justified in my request and kept saying "there is no other offer available on your account" . I don't think she understand that I was not looking for another offer. After much persistence, I was able to speak to a supervisor.

That conversation started similarly ... and I held firm - stating very politely and very clearly that I made a single mistake and even paid the $39 late fee without question. That I have excellent credit and that there was no way to justify this change. I explained that I saw two options 1) For them to reverse the rate increase or 2) I would pay off the balance by Close of Business and contact the regulators and my senator and representatives.

At this point, the representative agreed to remove the rate increase and tried to sell me credit protection ( I am not making this up) . I took down his name, operator ID, noted the date and time of the conversation and thanked him. This was over a week ago.

Today, I logged in to check on payment status and the rates was still at 27+%. Called the call center -... no record of the conversation... refused to allow me to speak to supervisor. I persisted and persisted but to no avail.

Of course, I will now be closing the account and contacting the US credit card regulators, and my senator and congressman. I will also follow up with Barckay "Executive office" via fax as advised by the Manila call center. Based on this experience and what I read here so far, I do not expect much.

I have NEVER been so outright lied to by a company before. I have worked in and managed call centers before and now how unreasonable people can be. I have dealt with so many escalations, I cannot count them. For this reason, I try very hard to be reasonable myself.

I also happen to know that the conversation was likely recorded. I plan to pursue this using lawyers if necessary. I will have the call records pulled and will pursue to the point of legal action up to and including class action if justified.

I hope you can learn from this tale and BE VERY CAREFUL when dealing with company. AVOID at ALL costs.

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boxFrontier
Avon, US
Jul 23, 2010 3:44 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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3:48 pm EDT
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Barclays Bank Statement notifications

My account was first use feb 09 charge of 6.26, I never got a statement or bill, but recieved e-mail with a note saying your acct can be reviewed, when I pressed the link it prompted me to set up an account. Not wanting to set up a new account, and the e-mail with the "note to see account" was ignored. I never recived a statement by mail or phone call, I found out I owed barclay bank $126 on 7/20/09 due to a letter sent to me by discover card saying my discover card was cancelled due to the barclay visa account. I would have continued to incur charges on my visa account if it were not for the letter from discover card and then running a credit report to find I was deliquent on my account. This is all over $6.26 charged in feb 09. I have now had various credit cards cancelled, my credit report reflects negatively, and I ended up paying the barclay (Ll bean) credit card 51.37 over the phone for this 6.26 charge barclay if barclay group takes this 6.26 charge so serious as to add $100 in late fees and report it to credit agencies I feel I should have some defense in this matter.. I expect a reply or an adjustment in debt collecting and notification

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Barclays Bank - Draft is original or not and send this name or not

This is send by barclays forgian bank. This is right or wrong. Please send answer as soon as possible

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Barclays Bank Customer service

Terrible customer service. Terrible on-line reliability. Poor partnership choice for LLBean. Only keeping the card with low credit line for free shipping! Found new primary "rewards" card...

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Barclays Bank Visa to mastercard billing scam

I have always paid my visa card on time, however, I received my mastercard and activated it on june 23, 2009. On saturday june 27, 2009 I was denied use and was contacted on sunday june 28, 2009 and informed that mastercard had not received my payment (Which I had sent to visa because I never received a bill from mastercard) and if I did not pay them immediately they would not the credit department and effect my credit they also wanted $15.00 for processing the payment. When I informed them I have paid the bill to visa they said that had nothing to do with them and I needed to contact visa myself.

Visa informed me themoney I paid them would be sent to barclays mastercard (Now I have a credit on my account)

I believe this could be a scam to get an additional $15.00 from hundred (Thousands) of card holder being force to convert fro visa to mastercard

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GraceKing
Greensboro, US
Jul 16, 2009 2:08 am EDT

I also had problems when my B of A Visa was cancelled and Barclay's Master took over U s Airways Dividend Miles. I do all my banking online and had advised B of A to pay my US Airways Visa card on the 22nd June. Without my knowledge B of A removed my Visa card from my online banking site and also removed the request for payment to Visa on the 22/07. A few days ago I received a statement from Barclays and it had the remaining balance from my old Visa and the new charges I made on my new Visa (not my Barclays Master Card) and I can not explain how that ever happened. The charges were legitimate but they were on the wrong card. I did receive new cards from Barclays but never activated them because I do not like dealing with Master Card. THERE WAS ALSO AN $87.+ FINANCE CHARGE INCLUDED BECAUSE I DID NOT PAY THE BALANCE ON MY VISA. I hope everyone is also checking to make sure there were not illigitimate finance charges on their bill. After spencing at least an hour on the phone with Barchaly they told me that I would have to pay my bill via telephone to avoid the $15 charge to do it in person. When I tried calling they said I would have to set up a bank account to make the payment, then told me to give them a routing number and account number. I punched in the routing number and it immediately returned me to customer service who said they would have to charge me $15 dollars. I then called my Premier Bank Manager at B of A and told them they would need to take care of this. What a mess. And, I still have not paid my bill to Barclays because I do not know if B of A is paying the previous balance to them or not! Check your statements!

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Maria from Phoenix
Phoenix, US
Jul 04, 2009 8:03 pm EDT

You may be right. Perhaps there is a possible class action there, if more people had the same experience. They have millions of customers, so we may be talking vast amount of money arising from the attempt to improperly charge $15 to each account.
MasterCard from Barclay's has been forced onto Bank of America customers, but I predict that we will be leaving both the Mastercard and BoA in droves. I have not had the same experience, but want to share another one. I have thousands of dollars in available creit. I attempted to purchase an airplane ticket, this morning. I got the message on the BA board that my card was rejected and to contact the provider. I called. Spent 10 minutes on line, having confirmed the authorization, was told that everything was taken care of, tried to purchase again, same story, only in the interim the customer rep hang up on me. I called again. We repeated the routine. Finally, I bought the ticket using a different card. An hour later my attempt to pay at a restaurant (less than $40 check) was rejected and I wa stold my card was cancelled. I used another card and called the customer service again. They kept me on hold then apologized profusely and told me that the card was usable. Later in the afternoon, I attempted to use it in a grocery store. The bill was $39. The payment was not approved. I used my debit card. Wjen I called again, I spent 42 minutes first with another incompetent customer rep, who sounded drank, but perhaps was just poorly trained, then with a supervisor. The latter took 30 minutes to purportedly correct everything. We'll see. If my next attempt to use the card is rejected again, I will just pay it off, cut it up and move my money to another bank altogether. What is the point of having a credit card, when you cannot purchase an airline ticket. At a minimum, they should have advised us, when we were forced to switch to this incompetent provider, that we should call in advance of buying anything on line. O.K., I vented. But I think that it would make sense to have customers react en mass to incompetent institutions. God knows they cost us enough.

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9:38 am EDT
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Barclays Bank Incompetent, useless, crap

I have never ever received such bad service from a bank and I have had accounts in many countries around the world. After this last incident I felt the need to complain and have my story heard. I have tried going through their official complaint process and no one has ever gotten back to me. I am in the process of finding out how to close my account from abroad. I have no more patience left. Here are some of the reasons why I will never bank with them again and encourage everybody else to do the same:

As I am not residing in the UK I have to phone when I have an issue. Everytime I call I speak to a new person who is most probably living in Mumbai and can't speak english. If I have a serious complaint it is impossible to speak to a mister so-n-so from x branch; everything gets centralised. Its totally crap. I had an incident a few years ago whereby money from my account was "misplaced"...for about 6 months. I probably spent the amount just in phone calls trying to sort it out.

I am currently waiting for a number of things from the bank, important passcodes and membership numbers etc that I need to transact off of the account. The most important thing was a telephone banking passcode which you basically need to do anything over the phone. It took me 2 months and numerous phone calls to get the passcode. And guess what? I phoned today to check on a credit that I was waiting on and all of a sudden my telephone banking passcode is invalid. Some ### in the customer services department has mistakenly ordered me a new one instead of the telephone banking membership number I had requested and in the meantime the one I have (the one I waited 2 months for and spent loads of cash on overseas phone calls trying to get) has been cancelled.

This is the last draw for me. When I eventually get the stupid passcode I am going to transfer all of my funds out of the bank and quite frankly they can go and f%#k themselves.

Do yourselves a favour and don't ever have anything to do with Barclays Bank.

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Chrisjw37
, GB
Jul 09, 2012 8:23 am EDT
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sorry, this forum cannot display an apostrophe

eg can't

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DavidSykes
, GB
Jul 26, 2018 2:13 pm EDT
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Replying to comment of Chrisjw37

They have not improved. Barclays Bank are absolutely useless. I have just opened a business account with them and they sent me an email containing what was supposed to be my online banking membership number. It actually contained my telephone banking membership number. Then they sent me a letter through the post containing what was supposed to be my online banking pass-code. It actually contained my telephone banking pass-code.

I have wasted a large amount of time trying to access their online banking. I have then spent further time discussing the issue with their employees, via online chat and the phone. I have also made a complaint about this but the phone call for this was cut off when the landline handset batteries ran out because they took so long to do it.

At this moment, they are still dragging their feet over the complaint.

Needless to say, I am on the verge of taking my business elsewhere and will recommend to all my contacts that they do the same.

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Chrisjw37
, GB
Jul 09, 2012 8:21 am EDT
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After revelations that Barclays wide boys were fixing the interest rates - more will come out - it's about time to ditch these fraudulent and unpleasant nasty boys.
I mean...
I wouldn't buy a used car from them would you trust them?

NO

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ml houniet
, NL
Jul 09, 2012 6:50 am EDT

my sentiments exactly.i have banked with barclays since 1972.up to now not many problems.however as a dutch citizen i moved back from the uk after 26 years to holland.my complaint is;that as a holder of a connect card having expired this year in feburary it seems to be impossible to obtain an extention for an other 5 years.
after a lot of expensive calls, letter writing, frustration and anger iam back to square one.after holding on for more then 45 minutes i haerd a message from bt no less.so i had to ring of as barclays had obviously dissapeared.iam now thinking of cancelling after some 40 odd years my dealings with barclays.i dont think by the looks of it they could care one way or the other.miss.ml houniet, rotterdam, the netherlands.

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Zck
, HK
May 26, 2011 4:04 pm EDT
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Barclays Bank staff seem to have their heads up their backsides. I am overseas and trying to send money from England to overseas. They are absolutely impossible. The best they can do is to tell me to phone them on an 0845 number which doesn't work from here. Their alternative is to call into one of their branches in the UK. So stupid, how can I do that when I am 7, 000 miles away in the Far East. As for their call centres, well I think everyone knows how useless they are.

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Chrisjw37
, GB
Dec 17, 2010 3:22 pm EST
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I have a mortgage supposedly paid off last week, but the life assurance division have not sent a cheque to the mortgage dept (same company and they use bloody cheques?) missing for the last two weeks.

Meanwhile I still pay interest and even the complaints dept can't sort it out because the claim to be different companies, same damn name and the same to Barclay's customers!
They can't take an electronic transfer of funds, why? WTF?

Unbelievable.

- As I type waiting for a call-back on the third complaint I have lodged.

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Sedezu
, GB
Jul 05, 2010 8:09 am EDT

Maybe you would be interested in joining the cause against Barclays: http://bewareofbarclays.webs.com

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victor_meldrew
no, GB
May 29, 2010 2:21 pm EDT
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Nice to see that other people think that Barclays is no more then useless! I vented my anger here! Seems to come up quite well on the search engines...
http://www.moanblog.co.uk/2010/01/08/barclays-customer-care/

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love2learndream
Olymp, US
Nov 20, 2009 3:05 pm EST

Let me tell you that I thought I was different in dealing with Barclays bank or Juniper.com. But, nope. I have had this credit card with Barclays for over 5 years and paid tons in interest because of many factors. I am a single parent, student, and just survived cancer..again! So, I thought, November 2009, that I would try and pay off Barclays credit card or Juniper as they are also known..with my student loan money to try and save the outrageous interest rate I am paying to Barclays. The day, yes the same day, that I paid of my entire balance...Barclays closes my credit account without notice. As a student and single parent, I had planned to pay this credit debt off..but, to also have this credit as a cushion for just in case..an emergency arises. Well, unfortunately, Barclays is a cold, cold, cold company to work with and I have no hesitation that I will no longer give Barclays another dime or thought. Karma does have a way of working in these situations. So, beware of Barclays and their cold ways of business!

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Megladon
Derby, GB
Aug 19, 2009 12:32 pm EDT

We have sufered the same level of incompetent service from Barclays. We have been trying to transfer an ISA from Barclays to Cheltenham and Gloucester since the 13th May 2009. It is now the 19th August. In spite of several exasperating telephone calls, visits to the local branch and efforts from C&G through three written letters, the ISA has still not been transferred. Barclays is an absolute disgrace and no one should have any dealings with them if they want to retain their sanity.

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Barclays Bank Customer Service Among the Worst Ever

Terrible customer service. Just terrible. And here's my favorite part: Every time I call, I get a prompt to take a customer service survey. I passed the first time, but each call after - and believe me, there were about 8 more tries - I either selected it or asked to be transferred to the survey. Each time they hung up on me. Clearly the survey doesn't exist. I asked via email to have it sent to me - no dice. I asked a manager for it - no dice. I finally got a hold of a woman (aka the ironically named RELATIONSHIP MANAGER!) and asked her to transfer me. She said, that's not available at this time. I said the woman on the automated recording walked me through prompts just 2 minutes ago. She asked me again who told me it was available. I told her. She said, well, it's not available now. I asked when it WOULD be avail. She said, maybe tonight. I asked her what time. Like midnight? She said, tomorrow morning. I asked her what time. Like 7am? She said, I don't have access to that information, try tomorrow. If it doesn't exist, just tell me. I would rather that than being lied to. They are ruthless when it comes to their fees, and I knew their reputation for that going in, but man, it's harsh. No wiggle room, no compassion, just mercenaries. And I guess mercenaries don't give out How Am I Doin' Surveys. NEVER. NEVER. NEVER DO BUSINESS WITH THIS BANK. YOU WILL REGRET IT, I PROMISE.

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gdaly
, US
Jun 03, 2016 8:33 am EDT

I became totally disabled and had a difficult time paying some bills. I contacted a debt management company so I could make payments to my credit card companies. Every company worked with me except Juniper Bank. I called many times. I e-mailed, and send several letters . They never once responded to the e-mails or letters eventhough they were sent to the main headquarters. What total disrespect for custormers. Now that I am back on track and have paid them off they lost a good customer. The way I was treated was horrible. I was trying to be responsible and pay my debt but they refused to work with me. Stay away from this bank.

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Ramelle
Weed, US
Jun 03, 2016 8:33 am EDT
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You weren't a good customer. You defaulted.

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boxFrontier
Avon, US
Jul 23, 2010 3:01 pm EDT
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Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.

If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.

Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.

This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)

I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.

There are other better choices out there. Be aware - Mike

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Barclays Bank continued over limit fees

This bank is a fraud! Not only are they making money out of the outrageous interest fees that they charge (mine's is 27.24%), they are making money out of these over limit fees that they continue to charge even though I never went over my limit and ALWAYS paid my minimum payment on time! I got a $300 limit and made sure to stay below that limit. When I received my first bill, I already had a $39.00 over limit fee. They claim that the interest charge made my limit go over, my understanding from other credit card's that I've had is that if I don't pay it off the whole amount due for that 1st billing statement, then I'll accrue the interest charge. In other words, how was I suppose to know when to pay the minimum before the interest charge was going to be added when I hadn't even received a bill yet? Oh but it doesn't stop there...I have had 4 more over limit fees because every time I send in a payment and before the "due date", they claim that I should have sent the payment before the "23 grace period, which supposedly is before the interest charges are added". How is anyone suppose to know that you're suppose to send in a payment 2 weeks before the "due date" so that your interest charge won't be added? This is the most absurd thing I've ever heard. I called and have spoken to several representatives, which by the way are not friendly, they're rude and they don't seem to care about helping the customers. As a matter of fact, I spoke to a "supervisor" which was even more rude and not helpful. I don't think the customer service line is in the US because every time I call, I have a hard time understanding the representatives. Twice I called and asked the representatives that for example if I sent in $100 instead of the minimum due of $21, would that cover me and I won't be charged the over limit fee for the next statement, she said "yes, it will cover you and you will not be charged". Well guess what I had on my next bill? ANOTHER OVER LIMIT FEE! And again, I called to complain that the representative had previously told me that my $100 would cover me of any over limit fees and of course that representative said that she did not know why that representative said that and that "unfortunately" there's no record of me even speaking to anyone. So again, I asked her how much I would have to send in to cover my over limit fee and she said $90.00, I mailed in $95.00 just to be sure and guess what I got for the next monthly statement? Yet ANOTHER $39.00 OVER LIMIT FEE! I am so frustrated with this company and every time I call to complain, they don't provide me with another number to call the top executives of this company, instead they give me a fax #. What am I suppose to do with a fax #?!

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Barclays Bank - Unwanted phone calls

I want to start off by saying I feel sorry for anyone who has a credit card with this company. Read further in for ways to get some issues resloved for I have worked for credit card companies in the past. About 4 weeks ago I started receiving phone calls for a person whom I did not know. I told them countless times that they have the wrong number. Then I...

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Barclays Bank Not being able to use my card

I have been tryin since November 2008 to use my card. Firstly Barclaycard started sending my mail to Liverpool, France. It took five months to pursuade them that Liverpool was actually in England. They then sent me another card, the two previous were of no use. I managed to use the third one for all of twenty four hours and then it was blocked. I rang up and I was assured it was my fault for not putting the card in properly. Luckily I did not believe them and paid my last hotel bill with cash. This was to avoid the embarrasment I felt when the card was not accepted four days earlier. Today I decided to try it to see if it was working, of course it wasn't.
I am sorry to bother you in this way, and as I have been a client of yours for approx. thirty years I have turned to you for help. I can assure you I have tried every thing I can to find the complaints department at Barclaycard Visa.
I await your advise.

Joseph Quinn

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Barclays Bank contacts

Phone numbers

+44 34 5734 5345 +44 24 7684 2100 More phone numbers

Website

www.barclays.co.uk

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