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I worked in THE most abusive, racist, and dishonest Banfield there is...well actually there is probably more. I had to leave finally about 3 months ago after the DVM's repeatedly using the racist "N" word (referring to our clients) while our office manager (who also happens to be the head DVM's sister in law) would constantly steal money from the drawer and merchandise from PetSmart. In spite of all of this being brought to the head DVM's attention, no disciplinary actions were taken. To top THAT off, the Banfield Charity box kept at the front desk for donations for homeless animals CONSTANTLY had money placed inside but clients wishing to donate to a good cause...little did they know that the head DVM was taking the money for himself and pocketing it. Does anyone have any ideas for me as to how to report this doctor/facility while staying anonymous?
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Thank you for bringing this to our attention. Allegations such as these are taken seriously. However, in order to take appropriate action, we’ll need more information to investigate further. We’d like to invite you to call our client advocate team at [protected] to share additional detail. Your anonymity will be respected.
Banfield pet hospital is robbing people here on Staten Island also. The vet tells people that the shot record for puppies in expired and they must redo all the shots! The overbill people on meds. Banfield is Bad News. Please find a good DVM.
For any additional concerns with Banfield's care or client service, please feel free to call the client advocacy team as well to share your feedback: [protected].
I too worked for Banfield and TOTALLY understand what your saying! There was a lot of people taking things at my hosptial as well. PLUS they too overcharged people just to meet plan! They are dishonest to clients, make racist / rude comments in the treatment area when I'm SURE the clients could most likly hear them since the doors are right there! They were even rough / mean to the animals & when I brought that up the DVM just said that dog needed a "stronger hold"! The PN weren't trained right because they would poke the poor animals repeatly with needles to get blood ... AHHH there is so much more! GLAD you got out of Banfield!
Watch this video and laugh
http://www.youtube.com/watch?v=YugT3uDpinA