I took my dog for a routine teeth cleaning at Banfield Pet Hospital at the end of June 2013 — as I had every year several years before. The only difference between this visit and the other visits was that my dog's regular vet was continually unavailable so I opted to go with the vet on duty — What could go wrong. Well, as I learned, plenty. When I picked up my dog, there was something not right about him. Banfield said everything went fine. The next morning I noticed that my dog was having a hard time breathing and was falling asleep on his feet — but he did not want to lay down. I called Banfield at about 4-430. They said they would be closing at 5 but to bring him by. They took an X-ray for which they tried to charge me even though it was "covered" under my "wellness plan." I reminded them of that and they went ahead with the x-ray. The vet told me she really couldn't see anything wrong but he was clearly having difficulty breathing. I was told that "if he made it through the night" I should take him to the emergency veterinary hospital. They gave me directions and nothing else. Not, the x-ray, a copy of his records, nothing. On the way home, I became quite concerned and decided to take him directly to the emergency veterinary hospital. They took one look at him and said he needed to be in oxygen. The tried to call Banfield but they were all gone and there was not emergency number to contact. Apparently, they do this quite often to the emergency veterinary hospital. They took another x-ray at no cost to me. They found a cloud on his lung and said it could be pneumonia. They wanted to keep him overnight. Long story short, my dog was in the hospital for a week, they tapped his chest at one point and took a large volume of liquid from his chest. He started to improve then suddenly he took a turn for the worse and died at the hospital. I believe something happened duing his teeth cleaning or while intubating him or during recovery but Banfield could not be bothered to care for him as they should have. BANFIELD KILLED MY DOG. DO NOT PURCHASE THEIR WELLNESS PLAN - IT IS WORTHLESS. $7, 000 later all I have left of my precious dog are his ashes. This was extremely devastating for me. NOW, they keep calling me about my "wellness" plan. I called these people after Leo died and before the July payment was due. I had just renewed this plan in June. I let them know that I no longer needed the plan because they had killed my dog. They told me that they would take care of it. They proceeded to take money from my account in an amount that was more than the payment should have been. I was forced to cancel their means of accessing my account in order to stop them from continuing to take funds from my account. These people are unbelievable. I would just like Banfield to STOP CALLING ME ABOUT A PLAN I AM NEVER GOING TO PAY THEM FOR BECAUSE THEY KILLED MY DOG!
The complaint has been investigated and resolved to the customer’s satisfaction.