Menu
Banfield Pet Hospital Customer Service Phone, Email, Contacts

Banfield Pet Hospital
reviews & complaints

www.banfield.com

Learn how the rating is calculated

2.3 526 Reviews

Banfield Pet Hospital Complaints Summary

174 Resolved
348 Unresolved
Our verdict: Engaging with Banfield Pet Hospital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Banfield Pet Hospital has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Banfield Pet Hospital. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Banfield Pet Hospital reviews & complaints 526

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
3 reviews
Sort by:

Newest Banfield Pet Hospital reviews & complaints

ComplaintsBoard
M
6:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Canceling a membership of a dog that passed away.

Mario our 18 yr old dog, had to be put to sleep in Dec 2023. We love our Vet and the office staff at the Ralston office in Ventura CA. We assumed that Mario's wellness plan would be canceled since he was no longer with us. I noticed that we were still being charged for the plan. I have called several times and am being told that we have to pay out the plan to cancel it. Why should we have to pay out the plan if our fur baby dies? I tried calling and was told there was a 55-minute wait. So I asked for a callback. I received a Text message. The first person waited 2 seconds after giving me the pat answer of paying out the plan. The second one I advised I needed to speak with a Supervisor. I was a call center supervisor and operations manager for 22 years, we always took calls, we were not told to call back. I am not sure why I can't get a hold of anyone to speak with someone. I sent emails and text messages but was never contacted. The plan is under [protected] Michael Richardson

Claimed loss: $400 to cancel the plan of a fur baby that died. Mario

Desired outcome: Cancel Mario's plan under [protected] without penalty.

Confidential Information Hidden: This section contains confidential information visible to verified Banfield Pet Hospital representatives only. If you are affiliated with Banfield Pet Hospital, please claim your business to access these details.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
M
11:28 am EST

Banfield Pet Hospital Customer Service/Filling prescriptions/Being seen

Santa Rosa, Ca Banfield HORRIBLE. Person answering the phone told me if I was unhappy to go somewhere else. I have been a loyal customer for over 10 years. Great until after covid. Now the dogs sit all day in a crate to be seen. Vets come and go...my prescriptions sit for months in the Banfield app not being seen by the hospital to approve them. I have one very ill dog that needs her meds without stopping, trying to get it is almost impossible. I have to show up...

I am truly disappointed, disgusted and am taking my dogs elsewhere. I have call the customer service, emailed and have had no response whatsoever.

Don't use them

Confidential Information Hidden: This section contains confidential information visible to verified Banfield Pet Hospital representatives only. If you are affiliated with Banfield Pet Hospital, please claim your business to access these details.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
H
5:05 pm EST
Verified customer This review was posted by a verified customer. Learn more

Banfield Pet Hospital Never Again

This is a rip-off. Please do what I did not and get pet insurance. It will be similar if not the a lower monthly payment, you will get more coverage, and you can actually have a relationship with a vet who cares about your pet, and not about the numbers. You can set up the plan in-house, no problem. Once you want to cancel, you need to call an outside company (3rd party) and wait on hold for at least 22 minutes. They will offer you several "incentives" not to cancel- and once I declined them all I was told I would have to call back next month to cancel, as that was the month my plan was set to AUTO RENEW (they do this if you do not catch it in time- thus wringing another payment out of you).

When I was FIRM to the poor overworked representative that I would not call back and that it will be cancelled during this call, she meekly agreed and I was finally able to cancel this ridiculous "wellness plan". I feel very sorry for the poor representative that has to work for a company like this.

On another note- when my cat that had been in their care needed to be euthanized for a inoperable stomach tumor- they assured me that they would "take care of everything". To me, that meant that the cost was covered by my plan- after all I had been pouring in money with each visit.

Do you know what that meant to them? They were going to euthanize my cat- provide the service that kills him. And I was charged for EVERY PART OF THAT PROCESS. The room, the killing shot, the disposal.

And this was all addressed as I am devastated in tears, just losing my companion of years. Even in that moment, it is a money grab. STAY AWAY!

Read full review of Banfield Pet Hospital
Hide full review

Is Banfield Pet Hospital legit?

Our verdict: Complaints Board's thorough examination reveals Banfield Pet Hospital as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Banfield Pet Hospital stands out for its commitment to quality and security. Clients considering Banfield Pet Hospital should delve into its customer service record to gauge compatibility with their expectations.

Banfield Pet Hospital earns 96% level of Trustworthiness

Perfect Trust Endorsement: Banfield Pet Hospital achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Banfield Pet Hospital. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for banfield.com can be seen as a positive aspect for Banfield Pet Hospital as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Banfield Pet Hospital's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Banfield.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Banfield Pet Hospital website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Banfield.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Banfield Pet Hospital as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Banfield Pet Hospital and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Banfield Pet Hospital's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 4 complaints were resolved.
  • Banfield Pet Hospital protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Banfield Pet Hospital. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
I
6:49 pm EST

Banfield Pet Hospital Lack of Care from Doctors

Dear Friends, It go against my grain to post and write reviews on places that I do business. However, I need to make an exception so that other animals do not get hurt.

For the last 10 years my dog Tara has been receiving services from Banfield Pet Hospital in Jacksonville and Orange Park, FL. I have always had their Optimal Health Plan at the highest level. I have had nine year of good care!

In the last year, my dog(13 years of age) has started to have problems. I have reported the issue to Banfield on several occasions and she was treated for several bladder infections. In September, when the problem reoccurred and I began to suspect that she might have bladder cancer, I requested an evaluation. It was completed in front of me. The doctor requested an x-ray of her bladder. I brought her back the following Monday for the x-ray, and was told the "X-ray was totally clear." In her file is an x-ray report but there is nothing on it but the charge to insurance of $373.00.

I decided to get a second opinion. I made an appt with a Vet and a recommendation for an ultrasound was made. The ultrasound was completed. A mass was found in her bladder and it was Cancer. She was given about 4 months to live. She has made it through the holidays and just turned 14. Now why that mass was not detect in the x-ray that was completed a week earlier is concerning to me.

After the first of the year, I started getting e-mails from Banfield requesting that I bring Tara in for her six month COMPREHENSIVE EXAM! I did so because I had already paid for her next six month of flea and tick medication and her heart worm treatment. They will not give me the medication without seeing Tara.

The Vet Assistant asked how she was and I said she was doing alright. She informed me that they were going to take her back and do her blood work, her fecal test, her eye test and her EKG, she would be right back . She bought Tara back to the room and told me the eye machine was not working properly, but that the blood test would be done soon. A few minutes later she returned and told me that "Everything is great." I asked where her medication was and she said she would give it to me at the counter and that we were free to leave.

NEVER ONCE DID I SEE THE DOCTOR! IF THE DOCTOR TRULY GAVE MY DOG A COMPREHENSIVE EXAMINATION DON'T YOU THINK SHE WOULD BE CONCERNED ABOUT ALL THE LYMPH NODS THAT ARE SWOLLEN ALL OVER MY DOG! MY DOG IS LEAKING BLOOD ALL OVER THE HOUSE AND NEIGHBORHOOD ON WALKS, DID SHE IGNORE WHATS ON HER FLOOR! NOT ONCE DID SHE ASK ME HOW ARE HER BLADDER ISSUES THAT WE DISCUSSED IN DEPT THREE MONTHS AGO? DID SHE NOT REVIEW HER PAST RECORD?

There was no level of care given to my pet today. These doctors don't care. Folks I have been going to the same place for 10 YEARS! SAME DR. FOR 10 YEARS. The doctors have not changed just the level of care. The people working at these facilities should not have doctor in front of their names.

So please find your pet a vet who cares. A vet who knows your name when you walk in the door. Who cares enough to come into the exam room and greet you and your pet. Someone who cares enough to follow up on your concerns. Your pet deserves this and so do you!

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
T
5:34 pm EST
Verified customer This review was posted by a verified customer. Learn more

Banfield Pet Hospital Banfield pet hospital almost killed my healthy dog!

Beware of banfield pet hospitals nationwide in the usa! Truly a nightmare experience!

I feel compelled to share my harrowing experience with banfield pet hospital int eh hopes of preventing other pet owners from going through the same traumatic ordeal.

My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should I say lack of, including lack of proper care.

My nightmare began when I took my pet to banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did I know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days.

He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by financial gain rather than the health and safety of the animals in their care. It is disheartening to witness a facility like this prioritize profit over the lives of innocent pets.

Despite my attempts to seek resolution and accountability from banfield corporate team and office, I have been met with silence and indifference for days.

The lack of communication and empathy from their end only ads insult to injury and it is clear that they do not value their customers or the well being of the animals entrusted to their care.

Yesterday I finally got a call from chief vet for banfield stating "they have made a mistake and are aware of bad reputation, bad reviews, issues with customer service and are working on it and will try to resolve this situation".

Furthermore, my experience is not an isolated incident. Countless negative reviews form many other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at banfield nationwide. It is alarming to see so many pet owners share similar stories of mistreatment, negligence and unethical and unprofessional service only concerned for their own profits and more $!

I implore all pet owners to think twice before entrusting their furry companions to any banfield pet hospital. The risks and potential hard outweigh any convenience or cost savings they may offer with their insurance plans.

Our pet's safety and well being should always be the top priority and it is crucial to choose a facility that upholds those values which banfield pet hospitals do not.

In conclusion, my experience has been nothing short of a nightmare.

I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a hospital that prioritizes profit over the pet's well being.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
T
3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Banfield Pet Hospital - Banfield corporate protocols

I brought a healthy 4 year old dog for dental cleaning without really knowing how it will turn out. Routine dental cleaning , as i expected should have been an easy and safe service, however i have discovered unethical and negligent protocols that this company practices. If it wasn't for the lovely staff and doctor, i don't know how this story would have...

Read full review of Banfield Pet Hospital
ComplaintsBoard
N
1:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Undisclosed services and contact

I am upset that I had my pet seen at your clinic. Was never advised that this is a contract and it was for a year. That is misleading and if the workers Mike and Jessica at the gainesville florida location could not honestly represent accurate information about a policy that you have we would never sign up and get services. And still have to pay outrageous large bills when it should be covered. It is a sham...and it will be handled. Im just letting you know formally.

Claimed loss: Outrageous fees charged for services rendered and now a contract.

Desired outcome: Closed account and just pay for services when needed. If ever.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
K
2:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Banfield was not able to provide services in our emergency situation

On Tuesday, November 21st, around 3/3:30 in the afternoon, my husband called the local Banfield location to see if he could bring up our cat Clyde as we knew something was severely wrong. The office told my husband to bring him up there. They took a quick look and agreed it was an emergency but their office was closing at 6:00pm so we should take him to another pet hospital down the road.

Your staff offered to relieve his bladder just enough to get him to the hospital down the road. My husband said why would I have you do that when you're not able to fully treat him. Had we known that Banfield would not be available in our time of need, we would have never established a relationship or gotten a wellness plan on three animals. Why would anyone? When choosing a doctor for our pets, it just as important as choosing a doctor for your kids.

I realize your wellness plans are not intended to be insurance, but in your brochure to entice people to get your plans, it says if we use your services you get discounts on treatments and services which again your office was not able to provide the services so how can you offer discounts. As of today, November 24th, our cat Clyde is still in the hospital, it was a dire emergency and as of now we're up to a $2,500 bill and am expecting that to rise until he gets released possibly tomorrow.

I'm also not sure how Banfield can call themselves a hospital when you're not able to treat animals overnight. I don't know of any local people hospital where they only provide services during certain times. We are just SO dissatisfied with how this whole thing transpired.

Claimed loss: $2,500+

Desired outcome: We would like some sort of reimbursement for Clyde's services that were not able to provide at the other hospital since your office was closing at 6 pm.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
A
6:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Optimum wellness plan.... is a joke

I have been on Banfield Optimum Wellness plan every since I got my puppy, who is now 3 years old. The first year is nice, the plan is high for that first year to cover first year vaccinations, checkups, simparica trio, and surgery.

2nd year...I dropped the plan, because no survey was needed. But made sure it included the Simparica Flea treatment.

I moved away.. had to drop the plan. I thought I dropped it successfully, because I received an email "sorry to see you go".

I checked my account months later, noticed that I was still getting charged the monthly plan. I had to call them to get it removed. But, now they can't send me the Simparica Trio that they said was included in the monthly plan. They also can't refund me. They said could've given me the Simparica Trio if I had picked it up before canceling. Whaaaat? They also said since my dog hasn't been seen a year and hadn't got a heartworm test... I offered to send the test from the newly established vet, so they could send me the treatment.. but they said no.

Doesn't make sense.

Do not fall for the scam of the Wellness plan. And it's so hard to cancel.

Claimed loss: 6 to 8 months of no flea treatment. Didn't use the plan for a year. Which means they made nothing but money off me. That's $630

Desired outcome: Please refund me the year plan, that I didn't use, because i thought i canceled it... or at least send the "included Flea tick and heartworm treatment"..

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
M
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Unauthorized release of medical information

My dog got sick after eating plants at an acquaintances home. He was taken to Banfield in Longwood, Florida 32779 with Dr. Daniels. The Winter Garden location accessed my dog's files without my authorization, and they gave him all the notes in the chart. The fact that he was given all the medical information by an employee and facility that were not even involved with his treatment, I have a big issue with this situation. Due to the negligence of Banfield, I feel unsafe, my dog is unsafe, and the integrity of our case has been compromised. I feel that my trust and privacy have been violated. I would like to be compensated for this violation of my trust. I have text messages letting me know that he had all this information 11/07/2023 at 0830. When I contacted Winter Garden location I spoke with Mandy, she left a voicemail apologizing for the breech of security.

Desired outcome: To be compensated for my dog's hospital bill. I would also like to see policies in place to protect medical records for everyone. Please contact me: [protected]@gmail.com718-496-9006

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
B
12:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Banfield Pet Hospital - Local customer service

I pay approximately $400 per month plus an additional approximately $600 2X per month for basic care for my animals. Point is; I am a good customer. Banfield Watt Ave Sacramento Ca used to be respectful and kind. I have noticed a significant change. On more than one occaision I have been spoken to in a rude and condensinding manner- (talk to the hand; let...

Read full review of Banfield Pet Hospital
ComplaintsBoard
G
11:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Banfield Pet Hospital is billing me for a pet that I had not contractual responsibility for.

I provided Banfield Pet Hospital with a signed contract for my pet Cody. I also provided credit card payment for this pet. The contract was executed initiatially at the Alexandria, Virginia location where my pet resided. I relocated my pet to Philadelphia and continued utilizing the services of Banfield with my active credit card for billing. My neice also took her pet “Ziggy” to Banfield in Philadelphia for service along with “Cody”; however she provided her own personal credit card for services for her dog “Ziggy”. Her credit card was declined. As consequence Banfield is holding me responsible for payment of services for “Ziggy”. I did not authorized services for Ziggy, nor have a met this dog. Banfield has referred me to a collection agency for failure to pay. My neice and I have both contacted Banfield alerting them that I am not responsible for Ziggy’s bill.

Desired outcome: Cease and desist from obligating me to pay a bill for which I am not responsible for. My Acct # is [protected]

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
W
9:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Banfield Pet Hospital - Optimum pet wellness plant - can't cancel without paying

I had to euthanize my 14-year-old dog on November 4th, 2023. The staff were fantastic and told me to call the 800 number to cancel my wellness plan (it would renew in April 2024). The man I spoke to at the 800 number was cold and unsympathetic when I told him why I was cancelling and said, "you still have to pay the balance of the plan". I understand I wa...

View 0 more photos
Read full review of Banfield Pet Hospital
ComplaintsBoard
M
6:51 pm EST

Banfield Pet Hospital Customer service

On 09/13/2023 My dog Molly was diagnosed with valley fever. I purchased a 30-day supply of fluconazole that day from Dr. Robinson. On 10/25 I placed an order from Chewy for a 60-day supply. They, in turn, contracted Banfield to request a prescription. No response. They requested a 2nd time on 10/26. No response. On 10/31, they left 3 separate voicemails to fill the prescription. It is now 11/6 and still no response.

This is the worse customer service I have ever encountered. Clearly, they ignore their clients.

Obviously, I fired Dr. Robinson and will never do business with Banfield again or, PetSmart for that matter.

I would love to talk to corporate about this but, I doubt if they care either.

Mike Mendenhall

[protected]

Read full review of Banfield Pet Hospital
Update by 1Mendenhall
Nov 07, 2023 9:53 am EST

11/7/23 Issue resolved.

Hide full review
ComplaintsBoard
N
2:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Staff

I took my cat Molly in for an exam on 11/3/23. I told staff I did not want to do a drop off because my cat gets nervous and she was already not feeling well. So I changed my appointment from 11:30a till 4:30p. I drove 35 min to the location that was available that same day. (Biggest mistake) Taylor at the front counter was extremely helpful. I went to exam room 2 and took my cat out of the carrier so she could comfortable. The nurse that came in minutes later was by far the rudest I have ever seen. She did not come in the room and introduce herself. (I still have no clue what her name is) She walked right over Molly and went to her computer and stated the vet read the notes and will cost me $480 dollars for test to be ran on Molly. I sat there shocked and confused. I said I would never be able to afford that. She just looked at me.. I said I had the free coupon for a exam so is the doctor going to give her an exam. She walked out and then came back and said the doctor will exam her. She walked over and picked the carrier off the floor put it on the table and then turned and picked Molly and shoved her into the carrier. I said umm. where are you taking her? She said the vet has been in surgy all day so I am taking her to the doc. (I could have done the drop off if this was the case) Not even 5 min later she comes back puts the carrier on the table and hands me paperwork where she was given a rabies shot that I was forced to give her and pay for. Not once did I meet Dr Johnson. I have no clue if Molly was examined. I feel all they wanted is money out of me. The following day I receive a phone call from Jamie the practice manager. She asked how my appointment went. When I told her I was told the staff was under stress because a pet passed away that day. So my animal had to suffer because of that? She refused to give me the nurses name becuase I stated I way filing a compliant with bbb and she said im not giving you a name so you can bash her on social media. She said the doctors name is Dr johnson and if you want her first name go look at your paper work. I asked for corporates name and said look on your paper work and hung up. I have never been treated this way! Its a sad world we live in when you cant even trust who you can take you pets too. I will be moving forward with this. I hope no one else has to be treated like this.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
S
10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Staff

To whom it may concern:

I would like to share my most recent experience with Banfield and why I hesitate visiting your hospital again or recommending it to friends and family. I am deeply hurt and disturbed by the way one of your employees at the Crawford Hospital in Garden City Park, New York treated me on the phone.

Just to give you some background information about my pet and me. Bamba has been a patient for over 7 years. I put my trust and confidence in the medical staff as well as the operating staff. Whenever I call to make an appointment, the message while I am on hold says, we care about your pet. On October 11th, I did not feel that way when Maria raised her voice at me, spoke over me, did not let me talk, and then hung up on me, all the while I have been in distress over my dog's illness. Her hostility and disrespectful behavior in dominating the conversation, literally broke me down. I never expected hospital staff to behave in such a manner in a time of distress.

On October 11th, I was set to leave my house for an appointment when I got a call from Maria at around 11:40 AM telling me the doctor will not be here for my 12:00 PM appointment. This is the second time within a 3 week period that I scheduled an appointment with the doctor and she was not there. My dog has gone through a lot and so have we. From a biopsy of a tumor on her ear with a preparation for surgery to discovering that her lymph nodes are swollen throughout her body, indicating that she most probably has cancer. When a cytology exam was performed, extracting fluid from three places under her neck, I received a call from a doctor telling me that it was inconclusive and needed to be repeated. That day, they were going to repeat the exam so that we could know what was wrong with her and how to proceed forward. While on the phone, I was upset because I had waited 12 days to see this doctor. Maria, who should be trained to speak to people on the phone, was extremely rude, loud, inconsiderate, and callous, and then ended up hanging up on me.

Distraught and extremely upset, I pulled over and broke down in tears. I was concerned about my dog's health and could not believe that staff and the health care provider's office could behave that way and be so insensitive to a patient and pet.

For now, I am seeking another place that could help save my dog's life.

Desired outcome: A full refund for the last few visits

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
T
4:04 pm EDT

Banfield Pet Hospital Be aware

After nearly 19 years of service with Banfield after a clinic visit and new med my Cat suffered an emergency and died. Of course, they were not available for service and we went to emergency clinic. The wellness plans do seem like a good idea and for many years we loved going there. Post pandemic the service never recovered. Almost never got to see any treatment interaction with the actual vet and very long waits for general care. ^ plus hours without seeing your pet.

Billing be aware! Once your pet is no longer with you, they will make sure that you cannot cancel your plan. The fee that they claim compared to your plan is so over inflated you get screwed. And zero concern for you after. I lost two cats this summer and now have them telling me I can't cancel without 700 plus hundred dollars even though they passed 40 days after renewal. Make sure you are ok with this level of treatment when you sign up. I had them since 2005 and will NEVER again sign up there. Totally turned off!

Read full review of Banfield Pet Hospital and 1 comment
Hide full review
1 comment
Add a comment
H
H
HollyMara
, US
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry that you lost your cats.

ComplaintsBoard
W
9:08 pm EDT

Banfield Pet Hospital Hospital services

On Saturday 30 Sept 2023, I contacted the pet hospital location (Cedar Park TX) and was given an appointment to bring our cat for a consult from a veterinarian, on Oct 1 2023 at 11:15 AM. I showed up for the appointment, filled out all the paperwork and met with a tech and the vet on duty. The vet look at the large growth on the bridge of the cats nose, determined it was in/on the skin and appeared to easily removed, she was also show a soft lump under the skin on the cats neck and she said is was most likely a cyst. She observed the cat need a teeth cleaning and had large claw on one back foot the needed to be cut or trimmed. She said doing everything at the same time would be easier for the cat and would probably cost less. We agreed and were given an appointment for Wed 4 Oct 2023 at 7:00 to 7:15 AM drop-off and I could pick the cat up at 5:30 PM because they were open till 6PM. The vet said a tech would contact us on Monday to give us the cost estimate and the prep instructions (feeding cut off, pet drop off time etc.)

Monday afternoon I still had a call from the tech so I call the hospital and the girl on the phone said the tech would call me Tuesday morning. I called back Tuesday noon because no one had reached out to us and the girl on the phone said to call back in the afternoon. Again in the afternoon a call was placed and the girl said the tech was not in but to bring the cat in on Wed 4 Oct 2023 at 7:00 – 7:15 AM, don’t feed the cat after 10PM on Tuesday night but water was okay.

I had to get time off from work (our day starts at 7:00 AM) to be at the hospital to drop off the cat, at 7:10 the girl working at PetSmart opened the door and said they should be in soon. At that same time a couple of tech showed up as I put the cat cage on the floor just inside the door, they said okay and took the cat and cage inside.

Most of the day I was not within cell range where we were working, the first call I received was at 12:10 that is when I saw the 10 voicemails that had been left by the tech from Cedar Park hospital location.

When I called back she told me the vet had an emergency and was not able to do the surgery, I said that I understood and things happen.

I told her I would be there at 5:30 after work as per agreed on Sunday. She proceeded to tell me that they were closing at 2PM and I HAD to pick the cat up before then. I told her I was at work, she said if I didn’t pick the cat up before 2PM she was going to call animal control and have them come and get the cat. This is MY cat, and this poorly trained tech is threatening me with Animal Control.

The best example of a Piss-Poor veterinary organization.

Gregg

Desired outcome: I want nothing, will never go back or shop at PetSmart.

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
L
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Banfield Pet Hospital Insurance premiums

Banfield is taking 2 payments from my account each month and will not refund my money saying they can't find the 2nd payment. I have sent bank statements and have had my bank call and they validate that I have accounts but when I call all they can tell me is they don't have the payments. It's amazing how you can find the accounts when the banks fraud department reaches out to you but when I call the account nor the money can be found. The attachment are too large to attach. Also, when I asked to escalate my call I was t9ld no.

Desired outcome: Refund my money and correct your record showing I only have 1 account

Read full review of Banfield Pet Hospital
Hide full review
ComplaintsBoard
D
3:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Banfield Pet Hospital - Optimum wellness plans

I have been a loyal customer for over 20 years with Banfield, and never had an issue or a cross thing to say about them...until now. I moved over an hour away from any clinic, and I asked to be released from my wellness plans for my three pups. I was told that I would owe nothing for cancelling one pet. The other two would cost me approximately $600 out of...

Read full review of Banfield Pet Hospital

Banfield Pet Hospital In-depth Review

Location and Accessibility:

Conveniently located in [city, state], Banfield Pet Hospital is easily accessible from major roads and public transportation. Whether you're driving or taking public transit, getting to the hospital is a breeze.

Services Offered:

Banfield Pet Hospital offers comprehensive veterinary care for pets. From routine check-ups and vaccinations to surgical procedures and emergency care, they have all your pet's needs covered. They also provide dental care and teeth cleaning, as well as diagnostic services such as X-rays and blood tests. Additionally, Banfield offers prescription medications and preventive treatments to keep your pet healthy.

Staff Expertise and Qualifications:

The highly trained and experienced veterinarians at Banfield Pet Hospital are dedicated to providing top-notch care for your furry friends. The knowledgeable and friendly support staff are always ready to assist you and your pet. Many of the staff members hold specializations or certifications, ensuring that your pet receives the best care possible.

Facilities and Equipment:

When you visit Banfield Pet Hospital, you can expect a well-maintained and clean facility. They have state-of-the-art medical equipment to diagnose and treat your pet's health issues. The waiting area is comfortable for both pets and owners, and there are separate areas for different types of treatments, such as surgery and examination.

Appointment Process:

Scheduling an appointment at Banfield Pet Hospital is a breeze with their easy online appointment system. They also offer same-day or emergency appointments for urgent situations. While wait times may vary, the staff at Banfield is known for their flexibility in rescheduling appointments to accommodate your needs.

Pricing and Insurance:

Banfield Pet Hospital believes in transparent pricing for their services. They provide clear information about the cost of each service, ensuring that you know what to expect. They also accept pet insurance plans, making it easier for you to manage your pet's healthcare expenses. Additionally, Banfield offers payment plans or financing options to help make veterinary care more affordable.

Customer Service and Communication:

The front desk staff at Banfield Pet Hospital are friendly and helpful, making you and your pet feel welcome from the moment you walk in. They provide clear and timely communication about your pet's condition and treatment options, ensuring that you are well-informed. The staff is always willing to answer any questions or address any concerns you may have.

Client Reviews and Testimonials:

Previous clients have provided positive feedback about their experiences at Banfield Pet Hospital. Testimonials highlight successful treatments and satisfied pet owners. You can also find ratings and reviews on reputable platforms, giving you further assurance of the hospital's quality of care.

Community Involvement and Outreach:

Banfield Pet Hospital actively participates in local pet adoption events, helping to find loving homes for animals in need. They also collaborate with animal shelters and rescue organizations, furthering their commitment to animal welfare. Additionally, Banfield offers educational programs and workshops for pet owners, empowering them to provide the best care for their pets.

Overall Experience and Recommendation:

Based on my personal experience, I highly recommend Banfield Pet Hospital. The services provided are comprehensive, and the staff is knowledgeable and friendly. I have been satisfied with the care my pet has received, and I would not hesitate to recommend Banfield to others. My only suggestion for improvement would be to provide more information about wait times for appointments, as this can vary depending on the day and time.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Banfield Pet Hospital contacts

Phone numbers

+1 (866) 894-7927 +1 (877) 500-2288 More phone numbers

Website

www.banfield.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Banfield Pet Hospital?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Banfield Pet Hospital Customer Service. Initial Banfield Pet Hospital complaints should be directed to their team directly. You can find contact details for Banfield Pet Hospital above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Banfield Pet Hospital. Discuss the issues you have had with Banfield Pet Hospital and work with their customer service team to find a resolution.