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Banfield Pet Hospital
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Banfield Pet Hospital Reviews 529

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5:05 pm EST
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Banfield Pet Hospital Never Again

This is a rip-off. Please do what I did not and get pet insurance. It will be similar if not the a lower monthly payment, you will get more coverage, and you can actually have a relationship with a vet who cares about your pet, and not about the numbers. You can set up the plan in-house, no problem. Once you want to cancel, you need to call an outside company (3rd party) and wait on hold for at least 22 minutes. They will offer you several "incentives" not to cancel- and once I declined them all I was told I would have to call back next month to cancel, as that was the month my plan was set to AUTO RENEW (they do this if you do not catch it in time- thus wringing another payment out of you).

When I was FIRM to the poor overworked representative that I would not call back and that it will be cancelled during this call, she meekly agreed and I was finally able to cancel this ridiculous "wellness plan". I feel very sorry for the poor representative that has to work for a company like this.

On another note- when my cat that had been in their care needed to be euthanized for a inoperable stomach tumor- they assured me that they would "take care of everything". To me, that meant that the cost was covered by my plan- after all I had been pouring in money with each visit.

Do you know what that meant to them? They were going to euthanize my cat- provide the service that kills him. And I was charged for EVERY PART OF THAT PROCESS. The room, the killing shot, the disposal.

And this was all addressed as I am devastated in tears, just losing my companion of years. Even in that moment, it is a money grab. STAY AWAY!

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6:49 pm EST

Banfield Pet Hospital Lack of Care from Doctors

Dear Friends, It go against my grain to post and write reviews on places that I do business. However, I need to make an exception so that other animals do not get hurt.

For the last 10 years my dog Tara has been receiving services from Banfield Pet Hospital in Jacksonville and Orange Park, FL. I have always had their Optimal Health Plan at the highest level. I have had nine year of good care!

In the last year, my dog(13 years of age) has started to have problems. I have reported the issue to Banfield on several occasions and she was treated for several bladder infections. In September, when the problem reoccurred and I began to suspect that she might have bladder cancer, I requested an evaluation. It was completed in front of me. The doctor requested an x-ray of her bladder. I brought her back the following Monday for the x-ray, and was told the "X-ray was totally clear." In her file is an x-ray report but there is nothing on it but the charge to insurance of $373.00.

I decided to get a second opinion. I made an appt with a Vet and a recommendation for an ultrasound was made. The ultrasound was completed. A mass was found in her bladder and it was Cancer. She was given about 4 months to live. She has made it through the holidays and just turned 14. Now why that mass was not detect in the x-ray that was completed a week earlier is concerning to me.

After the first of the year, I started getting e-mails from Banfield requesting that I bring Tara in for her six month COMPREHENSIVE EXAM! I did so because I had already paid for her next six month of flea and tick medication and her heart worm treatment. They will not give me the medication without seeing Tara.

The Vet Assistant asked how she was and I said she was doing alright. She informed me that they were going to take her back and do her blood work, her fecal test, her eye test and her EKG, she would be right back . She bought Tara back to the room and told me the eye machine was not working properly, but that the blood test would be done soon. A few minutes later she returned and told me that "Everything is great." I asked where her medication was and she said she would give it to me at the counter and that we were free to leave.

NEVER ONCE DID I SEE THE DOCTOR! IF THE DOCTOR TRULY GAVE MY DOG A COMPREHENSIVE EXAMINATION DON'T YOU THINK SHE WOULD BE CONCERNED ABOUT ALL THE LYMPH NODS THAT ARE SWOLLEN ALL OVER MY DOG! MY DOG IS LEAKING BLOOD ALL OVER THE HOUSE AND NEIGHBORHOOD ON WALKS, DID SHE IGNORE WHATS ON HER FLOOR! NOT ONCE DID SHE ASK ME HOW ARE HER BLADDER ISSUES THAT WE DISCUSSED IN DEPT THREE MONTHS AGO? DID SHE NOT REVIEW HER PAST RECORD?

There was no level of care given to my pet today. These doctors don't care. Folks I have been going to the same place for 10 YEARS! SAME DR. FOR 10 YEARS. The doctors have not changed just the level of care. The people working at these facilities should not have doctor in front of their names.

So please find your pet a vet who cares. A vet who knows your name when you walk in the door. Who cares enough to come into the exam room and greet you and your pet. Someone who cares enough to follow up on your concerns. Your pet deserves this and so do you!

Recommendation: Don't use these vets!

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5:34 pm EST
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Banfield Pet Hospital Banfield pet hospital almost killed my healthy dog!

Beware of banfield pet hospitals nationwide in the usa! Truly a nightmare experience!

I feel compelled to share my harrowing experience with banfield pet hospital int eh hopes of preventing other pet owners from going through the same traumatic ordeal.

My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should I say lack of, including lack of proper care.

My nightmare began when I took my pet to banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did I know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days.

He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by financial gain rather than the health and safety of the animals in their care. It is disheartening to witness a facility like this prioritize profit over the lives of innocent pets.

Despite my attempts to seek resolution and accountability from banfield corporate team and office, I have been met with silence and indifference for days.

The lack of communication and empathy from their end only ads insult to injury and it is clear that they do not value their customers or the well being of the animals entrusted to their care.

Yesterday I finally got a call from chief vet for banfield stating "they have made a mistake and are aware of bad reputation, bad reviews, issues with customer service and are working on it and will try to resolve this situation".

Furthermore, my experience is not an isolated incident. Countless negative reviews form many other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at banfield nationwide. It is alarming to see so many pet owners share similar stories of mistreatment, negligence and unethical and unprofessional service only concerned for their own profits and more $!

I implore all pet owners to think twice before entrusting their furry companions to any banfield pet hospital. The risks and potential hard outweigh any convenience or cost savings they may offer with their insurance plans.

Our pet's safety and well being should always be the top priority and it is crucial to choose a facility that upholds those values which banfield pet hospitals do not.

In conclusion, my experience has been nothing short of a nightmare.

I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a hospital that prioritizes profit over the pet's well being.

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  1. Pros
    1. Nationwide network of clinics
    2. Comprehensive wellness plans
    3. Access to emergency services
    4. Online health records portal
    5. In-house pharmacy convenience
  1. Cons
    1. Premium Pricing Model - Services can be costly compared to local vets.
    2. Upselling Wellness Plans - Aggressive promotion of wellness plans.
    3. Limited Customization - One-size-fits-all approach may not suit all pets.
    4. Overbooked Appointments - Can lead to rushed visits and longer wait times.
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Banfield Pet Hospital Be aware

After nearly 19 years of service with Banfield after a clinic visit and new med my Cat suffered an emergency and died. Of course, they were not available for service and we went to emergency clinic. The wellness plans do seem like a good idea and for many years we loved going there. Post pandemic the service never recovered. Almost never got to see any treatment interaction with the actual vet and very long waits for general care. ^ plus hours without seeing your pet.

Billing be aware! Once your pet is no longer with you, they will make sure that you cannot cancel your plan. The fee that they claim compared to your plan is so over inflated you get screwed. And zero concern for you after. I lost two cats this summer and now have them telling me I can't cancel without 700 plus hundred dollars even though they passed 40 days after renewal. Make sure you are ok with this level of treatment when you sign up. I had them since 2005 and will NEVER again sign up there. Totally turned off!

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HollyMara
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I am so sorry that you lost your cats.

Banfield Pet Hospital Complaints 525

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1:14 pm EDT
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Dr. Thavamathi Annamalai. Due to the indifference and mal practice of this vet, my sweet Domino died on June 20, 2024 in great pain and suffering with an abdominal infection and severe dehydration. What the emergency doctors at VCA Animal Emergency Hospital diagnosed in a few minutes, this vet could not, and did not even attempt to diagnose, over a period...

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Due to the indifference and mal practice of this Banfield vet, my sweet Domino died on June 20, 2024 in great pain and suffering with an abdominal infection and severe dehydration. An infection I never knew about until the VCA emergency doctor told me. What the emergency doctors at VCA Animal Emergency Hospital diagnosed in a few minutes, this vet could...

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I took my son's dog Lucha for a removal of a Hematoma, on 3/26/2024. A couple of days after my son was called by Banfield to schedule an appointment. So an appointment was scheduled for 4/2/2024. Upon my arrival, I found out they wanted me to drop Lucha off. I questioned why would I drop her off and what was the purpose of the office visit. I was told they...

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Is Banfield Pet Hospital Legit?

Banfield Pet Hospital earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Banfield Pet Hospital to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Banfield Pet Hospital is known for their high standards and safety. If you're thinking about dealing with Banfield Pet Hospital, it's wise to check how they handle complaints.

We found clear and detailed contact information for Banfield Pet Hospital. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for banfield.com can be seen as a positive aspect for Banfield Pet Hospital as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Banfield Pet Hospital's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Banfield.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Banfield.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Banfield Pet Hospital as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Banfield Pet Hospital and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Banfield Pet Hospital's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 4 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Banfield Pet Hospital. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:13 pm EST
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Banfield Pet Hospital Canceling a membership of a dog that passed away.

Mario our 18 yr old dog, had to be put to sleep in Dec 2023. We love our Vet and the office staff at the Ralston office in Ventura CA. We assumed that Mario's wellness plan would be canceled since he was no longer with us. I noticed that we were still being charged for the plan. I have called several times and am being told that we have to pay out the plan to cancel it. Why should we have to pay out the plan if our fur baby dies? I tried calling and was told there was a 55-minute wait. So I asked for a callback. I received a Text message. The first person waited 2 seconds after giving me the pat answer of paying out the plan. The second one I advised I needed to speak with a Supervisor. I was a call center supervisor and operations manager for 22 years, we always took calls, we were not told to call back. I am not sure why I can't get a hold of anyone to speak with someone. I sent emails and text messages but was never contacted. The plan is under [protected] Michael Richardson

Claimed loss: $400 to cancel the plan of a fur baby that died. Mario

Desired outcome: Cancel Mario's plan under [protected] without penalty.

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11:28 am EST

Banfield Pet Hospital Customer Service/Filling prescriptions/Being seen

Santa Rosa, Ca Banfield HORRIBLE. Person answering the phone told me if I was unhappy to go somewhere else. I have been a loyal customer for over 10 years. Great until after covid. Now the dogs sit all day in a crate to be seen. Vets come and go...my prescriptions sit for months in the Banfield app not being seen by the hospital to approve them. I have one very ill dog that needs her meds without stopping, trying to get it is almost impossible. I have to show up...

I am truly disappointed, disgusted and am taking my dogs elsewhere. I have call the customer service, emailed and have had no response whatsoever.

Don't use them

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3:07 pm EST
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I brought a healthy 4 year old dog for dental cleaning without really knowing how it will turn out. Routine dental cleaning , as i expected should have been an easy and safe service, however i have discovered unethical and negligent protocols that this company practices. If it wasn't for the lovely staff and doctor, i don't know how this story would have...

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1:32 pm EST
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Banfield Pet Hospital Undisclosed services and contact

I am upset that I had my pet seen at your clinic. Was never advised that this is a contract and it was for a year. That is misleading and if the workers Mike and Jessica at the gainesville florida location could not honestly represent accurate information about a policy that you have we would never sign up and get services. And still have to pay outrageous large bills when it should be covered. It is a sham...and it will be handled. Im just letting you know formally.

Claimed loss: Outrageous fees charged for services rendered and now a contract.

Desired outcome: Closed account and just pay for services when needed. If ever.

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2:18 pm EST
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On Tuesday, November 21st, around 3/3:30 in the afternoon, my husband called the local Banfield location to see if he could bring up our cat Clyde as we knew something was severely wrong. The office told my husband to bring him up there. They took a quick look and agreed it was an emergency but their office was closing at 6:00pm so we should take him to...

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I have been on Banfield Optimum Wellness plan every since I got my puppy, who is now 3 years old. The first year is nice, the plan is high for that first year to cover first year vaccinations, checkups, simparica trio, and surgery. 2nd year...I dropped the plan, because no survey was needed. But made sure it included the Simparica Flea treatment. I...

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2:45 pm EST
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Banfield Pet Hospital Unauthorized release of medical information

My dog got sick after eating plants at an acquaintances home. He was taken to Banfield in Longwood, Florida 32779 with Dr. Daniels. The Winter Garden location accessed my dog's files without my authorization, and they gave him all the notes in the chart. The fact that he was given all the medical information by an employee and facility that were not even involved with his treatment, I have a big issue with this situation. Due to the negligence of Banfield, I feel unsafe, my dog is unsafe, and the integrity of our case has been compromised. I feel that my trust and privacy have been violated. I would like to be compensated for this violation of my trust. I have text messages letting me know that he had all this information 11/07/2023 at 0830. When I contacted Winter Garden location I spoke with Mandy, she left a voicemail apologizing for the breech of security.

Desired outcome: To be compensated for my dog's hospital bill. I would also like to see policies in place to protect medical records for everyone. Please contact me: [protected]@gmail.com718-496-9006

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12:23 pm EST
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I pay approximately $400 per month plus an additional approximately $600 2X per month for basic care for my animals. Point is; I am a good customer. Banfield Watt Ave Sacramento Ca used to be respectful and kind. I have noticed a significant change. On more than one occaision I have been spoken to in a rude and condensinding manner- (talk to the hand; let...

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11:49 pm EST
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Banfield Pet Hospital Banfield Pet Hospital is billing me for a pet that I had not contractual responsibility for.

I provided Banfield Pet Hospital with a signed contract for my pet Cody. I also provided credit card payment for this pet. The contract was executed initiatially at the Alexandria, Virginia location where my pet resided. I relocated my pet to Philadelphia and continued utilizing the services of Banfield with my active credit card for billing. My neice also took her pet “Ziggy” to Banfield in Philadelphia for service along with “Cody”; however she provided her own personal credit card for services for her dog “Ziggy”. Her credit card was declined. As consequence Banfield is holding me responsible for payment of services for “Ziggy”. I did not authorized services for Ziggy, nor have a met this dog. Banfield has referred me to a collection agency for failure to pay. My neice and I have both contacted Banfield alerting them that I am not responsible for Ziggy’s bill.

Desired outcome: Cease and desist from obligating me to pay a bill for which I am not responsible for. My Acct # is [protected]

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9:34 am EST
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I had to euthanize my 14-year-old dog on November 4th, 2023. The staff were fantastic and told me to call the 800 number to cancel my wellness plan (it would renew in April 2024). The man I spoke to at the 800 number was cold and unsympathetic when I told him why I was cancelling and said, "you still have to pay the balance of the plan". I understand I wa...

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On 09/13/2023 My dog Molly was diagnosed with valley fever. I purchased a 30-day supply of fluconazole that day from Dr. Robinson. On 10/25 I placed an order from Chewy for a 60-day supply. They, in turn, contracted Banfield to request a prescription. No response. They requested a 2nd time on 10/26. No response. On 10/31, they left 3 separate voicemails to...

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2:08 pm EDT
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I took my cat Molly in for an exam on 11/3/23. I told staff I did not want to do a drop off because my cat gets nervous and she was already not feeling well. So I changed my appointment from 11:30a till 4:30p. I drove 35 min to the location that was available that same day. (Biggest mistake) Taylor at the front counter was extremely helpful. I went to exam...

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10:04 pm EDT
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To whom it may concern: I would like to share my most recent experience with Banfield and why I hesitate visiting your hospital again or recommending it to friends and family. I am deeply hurt and disturbed by the way one of your employees at the Crawford Hospital in Garden City Park, New York treated me on the phone. Just to give you some background...

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On Saturday 30 Sept 2023, I contacted the pet hospital location (Cedar Park TX) and was given an appointment to bring our cat for a consult from a veterinarian, on Oct 1 2023 at 11:15 AM. I showed up for the appointment, filled out all the paperwork and met with a tech and the vet on duty. The vet look at the large growth on the bridge of the cats nose...

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5:25 pm EDT
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Banfield Pet Hospital Insurance premiums

Banfield is taking 2 payments from my account each month and will not refund my money saying they can't find the 2nd payment. I have sent bank statements and have had my bank call and they validate that I have accounts but when I call all they can tell me is they don't have the payments. It's amazing how you can find the accounts when the banks fraud department reaches out to you but when I call the account nor the money can be found. The attachment are too large to attach. Also, when I asked to escalate my call I was t9ld no.

Desired outcome: Refund my money and correct your record showing I only have 1 account

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I have been a loyal customer for over 20 years with Banfield, and never had an issue or a cross thing to say about them...until now. I moved over an hour away from any clinic, and I asked to be released from my wellness plans for my three pups. I was told that I would owe nothing for cancelling one pet. The other two would cost me approximately $600 out of...

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I would like to share 3 different experiences I have had with Banfield that have affected me directly or indirectly over the past few years. And before I get into this, I would like to share that I have been with Banfield for I would guess about a decade. I have defended them when others have talked badly. I defended them to my mother after they were...

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About Banfield Pet Hospital

Screenshot Banfield Pet Hospital
Banfield Pet Hospital offers veterinary services for pets, including preventive care, diagnostics, and treatment. They provide wellness plans, vaccinations, dental care, and emergency services. With locations nationwide, Banfield also offers online resources and pet health advice.
How to file a complaint about Banfield Pet Hospital?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Banfield Pet Hospital in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Banfield Pet Hospital on ComplaintsBoard.com.

Overview of Banfield Pet Hospital complaint handling

Banfield Pet Hospital reviews first appeared on Complaints Board on Sep 27, 2006. The latest review Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. was posted on Jul 3, 2024. The latest complaint Pet appointment at local Banfield Pet Hospital, a forgotten puppy for ten hours, never seen! was resolved on Oct 19, 2022. Banfield Pet Hospital has an average consumer rating of 2 stars from 529 reviews. Banfield Pet Hospital has resolved 174 complaints.
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  1. Banfield Pet Hospital Contacts

  2. Banfield Pet Hospital phone numbers
    +1 (866) 894-7927
    +1 (866) 894-7927
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    Corporate Headquarters
    +1 (877) 500-2288
    +1 (877) 500-2288
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    Hospital Experience Feedback
    +1 (866) 277-7387
    +1 (866) 277-7387
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    Enrollments and Information
    +1 (866) 935-5738
    +1 (866) 935-5738
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    Billing or Payment Information
    +1 (888) 649-2716
    +1 (888) 649-2716
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    Questions and Plan Cancellation
    +1 (877) 656-7146
    +1 (877) 656-7146
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    Website Questions and Comments
    +1 (360) 254-0362
    +1 (360) 254-0362
    Click up if you have successfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number Click down if you have unsuccessfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (360) 254-0362 phone number
    More phone numbers
  3. Banfield Pet Hospital emails
  4. Banfield Pet Hospital address
    18101 SE 6th Way, Vancouver, Washington, 98683, United States
  5. Banfield Pet Hospital social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2024
  7. View all Banfield Pet Hospital contacts

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