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Banfield Pet Hospital

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Customer Service

+1 866 894 7927 (Corporate Headquarters)
+1 877 500 2288 (Hospital Experience Feedback)
+1 866 277 7387 (Enrollments and Information)
+1 866 935 5738 (Billing or Payment Information)
+1 888 649 2716 (Questions and Plan Cancellation)
+1 877 656 7146 (Website Questions and Comments)
18101 SE 6th Way
Vancouver, Washington
United States - 98683 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Banfield Pet Hospital.

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Complaints & Reviews

Oct 06, 2020

Banfield Pet Hospital — Being billed for dog insurance. When I had dog put to sleep. Have been told that I would have to pay out his contract.

Had my dog put to sleep in August 2020. I was told that I still owe for services that I had gotten for free...

Sep 07, 2020

Banfield Pet Hospital — Veterinarian/cyst removal

Banfield in Harrisburg, NC seriously ripped me off. I took my pet to them because she was limping and unable...


Banfield Pet HospitalDental care

I took my dog boo boo in today because they told me his vaccinations. They told me every thing was fine except he had tarter buildup. When I get home I went on line to see his report & it said he was due a dental cleaning today 8/21/2020. They told me there that he didn't need it for 6 months. I pay monthly for insurance. Its suppose to cover 2 cleanings a year. Also they are suppose to have discounted prescriptions. They charged 47. For heart worm injection when they only charged 56. Before I had the insurance. I've
Had their wellness insurance for over 3 years. It was the banfield hospital in lake worth, texas. I use to take him to banfield in fort worth, texas where I have never had a problem.

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    Banfield Pet HospitalSurgical procedures

    My dog was brought in for an annual teeth cleaning. The person who was suppose to check her in took her at the door and left. Did not ask any questions to make sure she was the correct dog or what procedure she was getting done. All along our dog has her dog tag and collar on her the whole time. While at the hospital she was confused with another dog. My dog was put under to be spayed AGAIN! They started the procedure when they realized she had been previously spayed. Now she is with a cone and antibiotic again!

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      • St
        STAR London Oct 01, 2020
        This comment was posted by
        a verified customer
        Verified customer

        OMG, it must stop especially here in Texas we can stop it ! When we petition here where I am they will have to leave because they will go broke we have many veterinarians here that are excellent with pet care. Believe me your dog hate you for it! Doesn't the dog look at you funny now?

        0 Votes
      Jun 02, 2020

      Banfield — Neglect / compensation

      My Dog Bellah had surgery on 5/25/20. Surgery went well according to vet and my dog was sent home later that...

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      Feb 20, 2020

      Banfield Pet Hospital — Vet Services

      If I could give a -10 review that is what it would be. Run, Run as fast as you can. This place is awful! I...

      Feb 07, 2020

      Banfield Pet Hospital — myrtle beach banfield

      Dr. Kristen Chapman.. Myrtle Beach, SC. does her part to make Banfield the lowest rated veterinarian clinic...

      Dec 12, 2019

      Banfield Pet Hospital — cancellation and service scam

      Banfield is a joke. They scam people, treat pet owners poorly, and their customer service is an...

      Banfield Pet Hospitaltreatment to customers

      I have used this clinic since I first moved to Colorado after leaving the care of the on post veterinary clinic. With my job I travel all over so I need consistency with the care of my beloved pets, so I am very hesitant about posting a negative review, though a service might warrant it.
      This place and the Brighton are beyond rude as far a the medical service is concerned, **warning if you complain about horrible treatment the senior vet will contact corporate and cancel your wellness plan, leaving your loved ones without care!!!
      I have since contacted corporate and informed them of this abuse of power!!

      Oh wait... they removed my pets and myself from the wellness plan!!! Video record all visits with Banfield to protect yourself from bad service!

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        Banfield Pet Hospitalrabies titer fee

        I paid the fee for rabies titer fee, they didn't provide me the service. I asked if they can return it they refused. I am so curious why I can't get back the money if I didn't take that service. Also, I ask for the document if they can change the owner's name for my pet cause I am not there and need my friend to bring my baby back, they gave me no right answer on how to solve it but tell me they can't change! I am very disappointed. If you can't change the name, pls return back my money!

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          Oct 01, 2019

          Banfield Pet Hospital — wellness plan

          If I could give no stars I would. I have 3 of my dogs on their wellness plan and I am been a customer with...

          Sep 28, 2019

          Banfield Pet Hospital — customer service

          I was on one of their service plans for 4 yrs for my cat. Had an appt at Banfield for my cat and they told me...

          Banfield Pet Hospitalwellness plan

          They charge you astronomical fees for everything. I decided to call and cancel after a couple days. I was told I had to pay the balance before they could cancel it. It was a bit more than I had, so I lowered my plan and paid a couple more months to decrease my balance to a more affordable price. Ha! When I called back my balance was about the same because they tact on a fee that is only taken off during the first 4 days of cancellation. I feel very bad for anyone who gets caught up in this scam.

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            Jul 23, 2019

            Banfield Pet Hospital — banfield rip off

            Please beware Banfield are fishers, it happens mostly when your pet has an emergency and your regular doctor...

            Jun 21, 2019

            Banfield Pet Hospital — Dr. Reece

            Go elsewhere!! I brought my kitten in because he had a horrible respiratory infection and just needed him to...

            Banfield Pet Hospitalincompetent veterinarian/responsible for death of dog

            4/1/2019, banfield vet hospital, 1411 w. Covell blvd, ste 101, davis ca 95616, dr. Adrienne bautista - did not use the appropriate methods to diagnose my dog resulting in death of dog short time later. I took my dog to this vet after being told by a groomer that the cough my dog had could be congenital heart failure. I immediately took my dog and was seen by dr. Bautista. I told her that I feared he had heart problems. I told her he had been coughing and sleeping a lot. She did not ask me if he had any other symptoms. There is a list of the 10 most common symptoms listed all over the web. If she had asked me if he had any of those symptoms (which I was unaware of) I would have said "yes he does have that symptom!" because I now see that my dog definately had at least 4 symptoms off the top 10 list. Also, she should have, at the very least, taken his blood pressure. She did not. She should have used the appropriate device to get an accurate reading. She did not. She should have taken x-rays. She did not. There are several other tests she could have used. She chose not to use even one of them. I wasn't even asked if I felt she should do any further testing to rule out heart failure. After listening to his heart with her stethoscope, she announced that she did not hear a heart murmur and she was putting him on antibiotics. A few days later my dog died. After speaking with another vet and doing extensive research, i'm 99% sure he died of heart failure. This disease can be treated successfully if treated promptly after being given proper diagnosis. My dog is from a breed which is on the top 10 list of breeds that often have heart failure. (chihuahua) I trusted that she knew what to do and she did not. I told her my concerns. She should have called to see if he was getting better. She did not. This disease is so common in small breed dogs and not that difficult to diagnose. I hold her personally responsible for his death and I only wish I had dug deeper when looking for a new vet. I only spent $28 there for the antibiotics. I would have spent whatever was necessary to help my little dog. I need an apology and that doctor should admit she did not do everything she should have done to diagnose my dog. A refund should, of course, be issued. None of this is really enough. She should be ashamed of herself.

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              Feb 18, 2019

              Banfield Pet Hospital — wellness plan kitten

              Very disappointed! It is a scam! They always reeschedule my neutering appointment. I have lost 2 days of work...

              Feb 02, 2019

              Banfield Pet Hospital — banfield pet hospital killed our dog

              February 1, 2019 We brought our schnauzer to Banfield for a routine teeth cleaning but had concerns which we...

              Feb 01, 2019

              Banfield Pet Hospital — doctor, surgery, service

              Do not go here I warn you! I would give them 0 stars if I could! This place is full of cowards and crooks! I...

              Nov 15, 2018

              Banfield Pet Hospital — availability

              We have had wellness plan for at least 3 years. Last friday (11/09/18) my cat got very sick with respiratory...

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