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Banfield Pet Hospital Customer Care Service

Medical Management International, Inc.

18101 SE 6th Way
United States - 98683

Customer Support Phone Numbers

+1 866 894 7927(Corporate Headquarters) 0 0
+1 877 500 2288(Hospital Experience Feedback) 0 0
+1 866 277 7387(Enrollments and Information) 0 0
+1 866 935 5738(Billing or Payment Information) 0 0
+1 888 649 2716(Questions and Plan Cancellation) 0 0
+1 877 656 7146(Website Questions and Comments) 0 0

Banfield Pet Hospital Complaints & Reviews

Banfield Pet Hospital / Wellness plan

lizettp on Apr 5, 2017
Good AFternoon I'm very disappointed with the service that we received from the Banfield clinic. Our puppy had the wellness plan with them, when I phoned this morning cause money is still getting deducted for this plan they informed me that this was a auto renewal plan (we were never informed...

Banfield Pet Hospital / Veterinary services

CHAdams on Mar 24, 2017
Our dog was poorly diagnosed and treated when it was noted that his liver enzyme levels were climbing. Instead of a strong recommendation for aggressive treatment, no especial concern was expressed and a non-urgent drug treatment was suggested. The result within little more than a month...

Banfield Pet Hospital / Quality of services

Matthew Fitter on Feb 11, 2017
You may feel free to email me later but to make it short and to the point, I just wanted to warn you to re-consider taking your beloved family member to any Banfield Pet Hospital. Banfield seems like a great choice up front. And to be honest, the Wellness Plans are a decent deal. But the...

Banfield Pet Hospital / Wellness plan

Really Me!!! on Nov 3, 2016
This is the biggest rip off out there!!! Do not use this plan. You cant even cancel the plan if your pet dies!!! This is the most insane thing I have ever experienced!!! It is crappy!! I took my cat in to get fixed for a urinary tract infection and the "Doctor" said that she had to have an...

Banfield Pet Hospital / Refuses to work with you on payment arrangements after their services!

joey on Oct 25, 2016
I took my dog stella to the vet due to her ingesting a piece of plastic from a flosser she gotten a hold of! So they kept Stella for 4 or 5 hours and they said only 2 hours and did x-rays and blood work an thorough check up and injected her with fluids! I Than went to pick up Stella and to...

Banfield Pet Hospital / Ripoff

Lady BDB on Sep 19, 2016
This office has not seen my dog since June and its not because I did not bring him in. When we came for an emergency one day with blood in his stool along with diarrhea, they were too full to seem him. They recommended taking him to an emergency vet (affiliated). Of course while taking him...

Banfield Pet Hospital Oviedo Florida / Care

Carriesun on Sep 10, 2016
My cat was left there for routine teeth cleaning at 7am in June. I was told I would get a call just after lunch. At 5pm I called to see if I could pick him up. When I did the person handing him to me could not tell me anything about his procedure or how he was. I left. In the car I thought...

Banfield Pet Hospital / Neuter Surgery

CJ Parkman on May 26, 2016
Two years ago I adopted a rescue puppy. Because he was an abuse case, I worked with him for aprox. 18 months prior to taking him to see a vet after the initial checkup so that he would learn to trust people again. After two visits I felt that he was comfortable with the staff so I signed...

Banfield Pet Hospital / Anal gland expression

Reviewer77112 on Jan 29, 2016
My dog was injured after the anal gland expression. She's been scooting, panting and licking. They returned her to me full of crap. Date of incident 1/28/2016 I want my dog checked to make sure her glands weren't ruptured. I sent banfield an email today and will call them tomorrow morning...

Banfield Pet Hospital / Atopica

Alesia Voss on Oct 24, 2015
I took my beagle in for itiching and scratching problems, I had been to another vet who couldn't solve the problem. I had received a coupon for a FREE visit to Banfield. They prescribed cortisone and and antibiotic. They said it was from fleas. They gave my only part of a prescription...

Banfield Pet Hospital / awful work environment

Reviewer51506 on Sep 30, 2015
Do not go work here The quality of medicine is way below industry standards and if you try to improve things you will be shut down and terminated for you efforts. I have seen so much malfunctioning equipment and retained tooth roots on dentals its ridiculous. You are paid on production and...

Banfield Pet Hospital / Banfield Wellness Plan

Reviewer76195 on Sep 29, 2015
I took my cat to Banfield Pet Clinic to have his tail amputated after he had been in an accident. During the initial exam, they kept asking me if I wanted to apply for their Wellness Plan because it would save me about $300. After reviewing the plan, I found that the savings would be the...

Banfield Pet Hospital - Columbia SC / Banfield Pet Hospital inside Pet Smart, Columbia SC

Reviewer16836 on Aug 31, 2015
Don't take your beloved pets here. HORRIBLE service, they don't know what they are doing. Don't waste your time or money - just go to a normal vet office and you will save time and money and not have to deal incompetence. Went on 8.28.15. Went to a REAL vet practice on Saturday morning and my kitty is now great.

Banfield Wellness Plan / Can not cancel

fruitstand on Aug 11, 2015
Last November (2014) we adopted a puppy, which it turned out we were not able to keep. We only had the puppy for one week!! I emailed Banfield to cancel my plan explaining to them what had happened. I did not receive any response for 2 days. Then they emailed me to say I owed $169.47 for...

Banfield Pet Hospital - 0052 / Horrible Customer &service&

Julie Delgado on Aug 8, 2015
I called to day to clarify issues my mother and I have had regarding scheduling appointments for out pets. Specifically, I travel all the time so my patients took ownership of my dog but I pay for the wellness plan. I have made my mother an authorized person on my account. I was told that...

Banfield Pet Hospital / Fraudulent charges

Russell Hippert on Jul 20, 2015
7/20/2015 Noticed a pending charge on our account from Banfield. A phone call turned up the following; Both cats are deceased and listed as deceased in the Banfield Pet Hospital system. However, it turns out that they renewed the plans AFTER the pets were in the system as deceased. Also...

Banfield Pet Hospital Northridge / Dog died

Genero on Jun 25, 2015
My dog had been sick for a week and was not eating. I took her in for a check up Saturday morning and the hospital kept her all day. They asked me to follow up after a week and she would probably get better by then. Two days later she died. Im so upset because I had my dog on the wellne...

Banfield Pet Hospital / My Dog died from a dental cleaning under anesthesia

Rick 412 on Mar 9, 2015
Today has been one of the saddest days of my life. I took my Khloe to Banfield at 5707 W Northern Gendale Az for her wellness check this morning and finally had let Banfield talk me into adding the dental cleaning on Khloe's plan. I get a call a few hours later telling me that Khloe...

Banfield / Killed my dog

SSafar on Mar 8, 2015
So I take my healthy bulldog to Banfield for his neutering surgery. Then the Dr calls me asking if it was okay to pay extra fees for extra anesthesia. I was okay with it as long as he comes out of the surgery still healthy and well (I didn't know that so much anesthesia is dangerou...

Banfield Pet Hospital, Moorestown NJ / Time Sensitve Injections

AngryMama86 on Feb 24, 2015
I contacted this facility 4 times for the office manager over a week and a half. I finially get a a call back and she was "unable to help me". I took my puppy to their facility under the wellness plan. He went in for a shot (which i was never informed on what kind of shot) they also gave...

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