Banfield Pet Hospital — ruin my perfect credit history!
I had been a Wellness Plan client at Banfield Pet Hospital in Oxnard, CA for over two years when I decided to cancel the plan. I was told to come into the Banfield to pay the last two months and that vaccinations were due for my dog at which time I could cancel the plan. I paid the last months fee and was told that my plan was canceled. Two months later I was contacted by Banfield Oxnard and told that my account was two months late in payment. I discussed this with the manager who said that since I had the vaccinations I was now obligated to pay the cost of the vaccination (a ridiculous fee over $300) or pay for the plan for another year at $20 a month. I asked for this to be put in writing this time because this was not what I was told when they canceled the plan two months prior. The manager said she would not put anything in writing and summoned me to her office to make the payment immediately or she would send my account to collections. I was appalled at the treatment and extortion especially after being a good paying customer for years. Now I'm left with submitting to their extortion or they will attempt to ruin my perfect credit history.