Banfield Pet Hospital
United States - 98683
I brought my cat to Banfield, The Pet Hospital, in Burbank, Illinois, on January 4, 2007, because he was ill and in distress. He was diagnosed by Dr. Anupama Muddasani with a urinary tract infection and sent home with antibiotics. His condition continued to worsen and I brought him back to Banfield on January 9th. He was seen by Dr. Jatinder Singh Dhanoa and was again sent home and I was told to continue antibiotics. After his condition worsened even further, in desperation I took him to another animal hospital on January 13th and he was immediately diagnosed with a completely different (neurological) problem, for which he received proper treatment and is now well. All of the information that the second hospital used to make this diagnosis was available to Banfield in their initial test results. I attempted to contact Banfield in person and via telephone, fax and e-mail on 15 occasions regarding a refund and never received a response. I also filed a complaint with the Better Business Bureau, which they ignored as well.
My cat was misdiagnosed on two separate occasions, for which I paid a total of $438.45. I paid for a proper diagnosis and treatment of my cat, which I did not receive. Above and beyond economic damage, my cat was suffering from a RUPTURED DISC in his back, not a URINARY TRACT INFECTION and was in excruciating pain for two weeks longer than necessary.
Recently took my dog to Banfield, because his hot spots and itchy skin. The vet indicated that his lungs sounded bad and wanted to take x-rays worth hundreds of dollars. She kept on saying that it could be serious. Next came the time to sign the papers to let them do it. After I refused to get the x-ray-pictures done, the vet refused to prescribe anything for the itchy skin. Needless to say that I went to see my regular vet. Strange enough my regular vet told me there was NOTHING wrong with his lungs, prescribed medicine for the skin and he is getting better.
In January of 2006 I took one of my dogs to Banfield to have a review of treatment to remove a growth over...
I have read the complaints for banfield in different areas of the world. I am still not quite sure if this was my fault or not?... My story is that I had a 9 yr old dog, Austrailian shepherd to be exact. Most beautiful girl I've owned. I too used Banfield as a pet hospital. At first i took her to banfield for her leg, as you know shepherds are good for developing arthritis... They told me that i needed to have her get surgery which would be over 1 thousand dollars... I didn't have that kind of money at the time so i asked about another option.... they gave me medication for her pain and told me to keep a close eye on her and don't let her jump up and off things at all... I quit my job to stay with her... NEXT She developed what Banfield called a "flea allergy" All of a sudden... she had NEVER had this "allergy" until she was about 8 yrs old, she started losing all her hair... I have paper, still to prove I had brought her NUMEROUS times to their hospital. Everytime I brought her to this hospital they said she had a flea allergy. I told them Whatever I am using for fleas is not working. I had tried, "no chew spray", "Flea shampoo - of different kinds", Advantix, the spot stuff you put on the nech area... the list goes on. I kept bringing her back and they would give her "shots" to supposably make her stop chewing... It didn't work, she still chewed. She was my pride and joy and who I felt safe with. Very protective but also friendly. Best most well trained animal I've ever owned. I had taken her to get her shots around the time she was due and banfield told me they could not give her her shots as she was "sick". they told me when she gets better she can get her shots. I tried to get her nails clipped at petsmart and they told me they couldn't have an infested dog in there with other animals... i swear to you i tried it all and I tried my best to take care of her. My husband will vouch for me. Later on in 2006 I found out I was pregnant... My husband and I both agree'd that we just couldn't afford to get ready for a baby and keep paying these vet bills and pay for her medication for her arthritis etc. I decided I would call the MSPCA. I brought her in and they took her and said they'd be in touch. Soon there after they called me and told me how bad she was and that they would try not to put her to sleep unless it was necessary... in tears of course, after 9 yrs wouldn't you be?... I told them this is why i gave her to you, so she could get taken care of. They told me I should've given her up sooner. Well it felt like giving up a child to me... They said they'd be in touch... After that they called again another day to tell me banfield had said I refused to take care of her when they gave me advice or told me to do her surgery. Bandifeld also told me them i refused to give her her shots... and that was so hurtful... As you can imagine they literally made me feel like the worst owner of an animal. Bandfield had told them all lies and that I wasn't taking care of her. A few months ago I found something on criagslist about an austrailian shepherd who had the SAME EXACT problem... I emailed the person to ask them what it was, well they didn't know their vet said but the vet was giving the animal steroid shots of some kind and the animal seemed to be getting better. Unfortunately I never kept in touch to see how the animal was. I wish I never gave my dog up!!! If I had just brought her to another vey things may be different... The moral of this story is that Banfield should be shut down everywhere they lie to make themselves look great. They made me look bad when I tried everything I could.
Banfield is a rip off... I am beginning the stages to file a civil complaint/law suit against this company. In order to be considered, you must have dates and costs on paper of all visits for your pet. If you have a second opinion from another vet that will be very beneficial. Please state only facts in your email. I understand your pet is your family and there are emotions involved, however in order to get an attorney and file complaints, we need the facts only!
If you are not complaining against banfield or do not have records, please refrain from sending emails to this account. All negative or threatening emails will be tracked and prosecuted to the fullest extent the law will allow.
In your email, please include the following: state all facts, dates and names and the store number, address, facility ID etc. If you have a timeline of all your contact with the Banfield facility, that will help also. If you have all your vet bills, medical records etc, please state that you do and provide your contact information. Please give me 72 hours to give a confirmation email and at least 7-10 days to contact you! I will email updates at least once a month on the progress of our complaint. If anyone knows of a lawsuit already in progress please provide some information!
At this time, I am only gathering information in order to submit for consideration of a class action complaint and/or lawsuit. All information will be held in strict confidence and will not be shared without written permission. Again, this is only for information gathering purposes only! If such actions are going to be taken, a Legal Attorney will give further instructions.
Too many animals have died or become sick in the care of Banfield. It's time something is done about it!
I have read most of the posts on here and would also like to add my comments. I have a 2 year old boxer in...
Our staffy caine (our son) had a wonderful doctor in altamonte springs me and my husband jason moved to orlando and decided to go to banfield inside petsmart when we noticed he was favoring his foot. Our dog loved to tug on tree limbs and one of his nails got stagged and was ripped off. Soon after that it started to grow back we kept it clean and bandfiled told us it was infected and to give him a pill for infection and like everyone else they sucked us into getting a wellness plan. 65.00 for the visit and 200 to start the plan my number make me a little of more or less. This is before we even met the doctor last name was ruiz located inside petsmart nest to walmart in orlando on sandlake and john young parkway. He was petrified of our dog he wanted to put a muzzle on him, and our dog was completely calm there was no reason for the muzzel, caine took the muzzle as a insult and we were not able to put that on him like any other dog. We ended up hold the dog to mr. Ruiz request so he could take a look at his paw.if your going to be a vet you cant be scared of animals, because they can sense fear. Duh!!! Well we waited 2 to 3 weeks and caine was still favoring that foot it was swelling and he was hopping on 3 legs. It crushed me to see my son in such pain. We ended up taking caine to his old doctor . Doctor marincen in altamontr springs. He loves caine and would not be scared to help him. Our doctor was so pissed off at banfield , he examined caine and he said well if you would have came to me two weeks before we could have saved his toe from being removed... banfield was so scared of our dog they didn't do what they are paid to do. The are vets in training. Now i have collection agency calling my phone... I had a friend who said if they are calling you on your phone for money they had the nerve to put it on your credit. Because i canceled that account after they got more then 4 65 dollars out of me after what they did to my son... we will be seeing them in court... in fact i want to get everyone together to go after these dress up vet doctors... To charge us for services that led to the amputation of my dogs foot... they are people out there who have had their pets die because of banfield... these people think just because we signed a contract they own our bank accounts their wrong... if there is human medical malpractice... this is the beginning of the banfield medical malpractice suit can i get an amen!!!
I have been unemployed for 11 months except for low paying temp jobs. I moved 5 hours away where there was a Petsmart. The very next morning one of my dogs broke his foot. We contacted Petsmart for the Banfield information and there was a space for them; however, no one occupied the space. I had to take him to a local vet and pay over $200. I contacted Banfield to cancel since they refuse to provide services in this area and I was told I had to pay for services used. What services I asked and received no detailed response. They told me they would not cancel my plan since I refused to pay for these services. I had to pay each time I visited, so what outstanding balance would I owe? I contacted the credit card to dispute the charge. The credit card company could not find anything on Banfield's website about cancellation policy that would allow them to continue charging my account. I consider it fraud.
Where do I begin. We began our vaccinations with Banfield and we had to go back a few times until they were...
I took my puppy several days ago to this place because my vet was on vacation... I go sign up and wait 1 hr...
I originally signed-up for the Wellness Plan through the Ventura hospital. When the veterinarian left Ventura, I was transferred to Oxnard, wherein I have spent many days waiting an average of two hours for appointments. This time spent allowed me to observe, on every occasion, the manager treating clients rudely and dismissively. She displays a continued lack of respect for the Hispanic community at large. When I commented on this to another employee, I was told that the manager had "health issues", which caused her to behave in this intolerable manner.
I believe that there is no excuse for Banfield allowing her continued employment. In addition, I have continually had problems with my Wellness account being appropriately managed.
My children and I shopped at a Lowe's store in Houston, TX and a what appeared to be a kitten kept coming up to us and rubbing our legs. Being gaunt from malnourishment and dehydration, we elected to bring the kitty home. That evening, the kitten had diarrhea and we knew to take her in right away for a sick appointment instead of waiting for the Banfield near us to get her in for a check-up and shots. We new she probably would have lots of stray-cat illnesses. We also noted a patch of fur missing on her front paw. We took her to Banfield at the given appointment time and waited for three hours. We asked how much longer and they informed us we couldn't be seen that day and would need to reschedule due to an emergency with another patient. I asked them to call another location and they found one that could see us after lunch. We drove across town and were told that they could NOT see us. I had them call the previous location back to determine what happened. I then suggested calling another location. There was another location that could see us, but it was about thirty minutes away. We went there and were seen. The vet did an exam and a stool sample. He also looked at her foot to determine the cause. She had worms and needed her shots. Nothing wrong with her foot; just probably caught it in something or got in a fight. We informed him that she was a stray and he still insisted this was all that was needed. A couple of months, $300 more and kittens later, everyone has ringworms (including my son and I)! I took the mother and kittens to the vet to determine cause of patches with hairloss and crusty, red skin. He agreed this was ringworm, did a test for mange and sent us home with lots of medicine and a dyp. I followed-up on the test and they dais everything was negative after about 2 weeks and that they will wait a few more days to see what comes of the culture. The vet feels there may be something else wrong and says to bring them all back. NOT A CHANCE. I have seen pictures of ringworm on the internet and this is definately what they have. They look so terrible and all of this could have been avoided if the first vet did his due diligence. Not to mention that this vet either confused the test with another animal or made some kind of mistake. We went to our doctor yesterday to find that in fact we did have ringworm and need to treat w/ an anti-fungal for 10 days.
DO NOT go to Banfield if you can help it. I looked on the website www.bbb.com to see if there are others and they have alot of complaints. You need to scan through some of the listings because they are all different registries and a few don't have any negative info.
Their corporate office was uncooperative and would not help me deal with the issue after they agreed to look into it and talk with the vets to see what went wrong. Also, the vets will not speak to me about this as they say their policy is no refunds for medications or services. They also charged me for the kittens after they said that they would not during the exam. You would think PetsMart would not want to deal with a company like this. Right? Wrong. In fact, PetsMart has a number of issues listed as well as their PetsMart Charity Program that the Better Business Bureau does not recommend.
I also bought a Guinea Pig from PetsMart and it was ill. They sent it to the Banfield in their store and we had a very difficult time getting it on the right antibiotics to get it well. They DO NOT guarantee their services and in fact you nearly sign away your rights that protect you if the unthinkable happens.
Also, when we checked in at Banfield, they printed another customer's information on the release to treat because the receptionist just typed in our last name too quickly and did not enter our first name in the information search. I noticed it when the signature line was incorrect. They had to check out that patient and check our kitty in. This caused much trouble during the exam and upon check-out.
Please check these people out first so that you can make an informed decision. I would like to think that as large a corporation as they are, there are still a few good vets around.
This issue was not getting resolved and I needed to see another vet for the kittens because their course of treatment was not working and I think that the medicine might actually be making to kitties more sickly. I contact Bank of America who guarantees my debit card purchases w/ a dispute resolution process. The refunded the money to my account temporarily until their process is completed in investigating the information provided. They said that it takes no more than 10 days and that as soon as the verify the information provided and notify the merchant, there will be a permanent credit back to the account pending the bank receive a signed statement from my husband and me.
Good luck to ya'll who have gotten the shoe from Banfield.
I had been a Wellness Plan client at Banfield Pet Hospital in Oxnard, CA for over two years when I decided to...