Hearts Alive Village Las Vegas
Reviews and Complaints

Took my willow here because he had eaten something that he could not digest and it blocked him up. They ran there tests and found the blockage At first, money was tight, but they said they would work with me. In the tune of 1200 for the cost of surgery 2 days before Xmas eve, Then on Christmas Eve, he wasn't doing any better, said he would have to have surgery

Ok, understand they told us that they couldn't do the surgery till after Christmas, and he wouldn't have survived till then. I didn't have the 4,000+ emergency after hours cost a different vet was wanting to do it that day. Then, i was basically forced to surrender him to be able to save his life. That was the only way they would get him the surgery the next day. Elizabeth told me that night that I could readopt him back now. Now, im being told they won't give him back to me. Saying that I can't afford him when yet yes I can. I've been trying to talk to the owner and keep getting the run around. I want my baby back...

To fill in the details hearts quote was 1200 said on Xmas Eve couldn't be done till that Monday, that's where the 4k came from was to have another vet do the surgery, HAV told us they didn't Believe he would have lived that long and because the next day was Xmas, the only option to save his life was surrender him, we were told at that time we could fill out the forms to readopt no problem, stayed in communications with the staff over there to do checkin to see how willow was progressing and doing cause of the blockage we were told he had a long recovery time which I understand and it would be some time down the road before he would be ready, fast forward from the to now someone in there adoption place said the refused to allow us to even get him back despite the surrender because according to this person the address we provided was a parking lot yes the place has a parking lot but no its a motel , next issue someone said he was mis treated far &$jking from it I like my furs more then any human on the rock then the next excuse was they try to put words in my mouth saying that supposedly said in there office I couldn't afford to feed him that never once came from us or out of my mouth. All my animals have 24 hour dry feed always been that way after which were told we didn't deserve him. Like said before at the 1200 no problem to get him his surgery but was forced to surrender cause 4000+ emergency holiday fees was a hard rock to clime was told take him home he will die on Xmas day basically or surrender and he gets the surgery on Xmas Day. Otherwise havc would have done it then for us and everything else could have been avoided and instead of a rant would have been a praise. So I fail to see how any of this was entirely my fault if any did what needed to save my baby Maine coons willows life back in December when it was a timing issue that no one was working cause the world closed on a day that seems to have lost all its meaning of good will...

2 days ago, at 7pm on a Friday night, I walked into this PetSmart not thinking much about finding a kitten to call my own. 3 weeks ago I lost my one tuxedo to renal failure, leaving her sister all alone and my folks and I devastated. We went in search of a friend for her sister this past Friday, looking at the Hearts Alive shelter for kittens...but we struck out and I asked my parents if we could check out this PetSmart, since I know they put up animals for adoption.

We walked in there and I looked around for the adoption center, and as soon as I glanced around at all these beautiful cats...my heart glowed at seeing this 4-month old tabby male named Tito. He looked so gentle, ever at peace with his sister and friend Dolly. My mom was the first to hold him and her heart melted, being a cat lover...then it was my turn. She handed him to me, and I was in love with how sweet and gentle he became in my arms...snuggling himself into my chest and looking to me as if he found a home.

We vowed the next day we'd return to adopt him...we did just that. We brought our black lab to see Tito through the glass and he had no problems; nor showed signs of fear or anger towards a dog. We knew Friday night we had found our kitten and so we filled out the paperwork this past Saturday morning to adopt him.

Only to find out Sunday afternoon, after not hearing any notice for 24 hours from Hearts Alive...my folks went to PetSmart to see Tito. Just to find that a volunteer had come late that night and took Tito, planning to adopt him & that our application had been shoved under a pile of papers...as if to say this had never happened.

Making matters worse was PetSmart and Heart's Alive pointed the finger at each other, as far as whose to blame. Kelly McMahon, executive director, for the organization told my mom that day after my folks had visited their facility that she would "do everything in her power to rectify the situation."

Not only did she fail us, but came up with a bs excuse as to why she did not do more...not even thinking of how this had hurt me or thought about what our family was going through on account of their mistakes.

DO NOT chose to adopt from this organization. They do not put the customer before their volunteers.

If you want to be like my family and go through the same heartache and frustration they've caused us, then that is your choice...this is a fore-warning for all families looking to adopt.

This cold-hearted and selfish act could have happened to any family, not just ours...and the last feeling you want to have is knowing you were NEVER a priority.