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VCA Animal Hospitals

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VCA Animal Hospitals Customer Service Contacts

12401 West Olympic Blvd.
Los Angeles, California
United States - 90064

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Complaints & Reviews

VCA Animal HospitalsServices

I've been taking my 4 pets there for years and I had an appointment with my new pet today and I told them ahead of time that the new one was not happy without me and they told me to call when I got there and they would let me in and it would be no problem with me staying with him when I got there today they wanted me to let them take him without me.

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    Dec 16, 2020

    VCA Animal Hospitals — Harassment

    Below is the email I sent immediately after the issue. I sent it to the hospital manager and the medical...

    Oct 06, 2020

    VCA Animal Hospitals — Refund owed

    I took my dog in for emergency care at the VCA Regional Institute for Veterinary Emergencies and Referrals on...

    Aug 11, 2020

    VCA Animal Hospitals — Hospitalization (abuse)

    Our puppy, Kodah, at 10 weeks old, was rushed to our personal vet for extreme diarrhea & no appetite for...

    Jan 29, 2020

    VCA Animal Hospitals — careclub payment

    Yes, i think I took My dog Tippie to our local VCA Greater Savannah Animal Hospital for her cough and wa...

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    Dec 26, 2019

    VCA Animal Hospitals — dr. kirk fitzgerald, kelly witty

    I have two sick cats. One has severe IBS and was almost dying do to chronic diarrhea. I took her to ER doctor...

    Nov 24, 2019

    VCA Animal Hospitals — animal care rights

    My sister took her dog there last night and they are horrible, unprofessional, heartless, medical...

    Nov 21, 2019

    VCA Animal Hospitals — vca care credit

    So long story short I had signed a contract. So yea got me there. Paid the 100 and something dollars a month...

    Oct 16, 2019

    VCA Animal Hospitals — professionalism

    Yesterday I brought my puppy to a VCA hospital to have a wellness check up to make sure she was healthy being...

    VCA Animal Hospitalspoor care of pet

    We originally brought our dog in to address issues with her coordination on July 8th, 2019. The attending neurologist was Dr. Casey Berkel and nurse Denise Young. The recommendation was an MRI and a Spinal Fluid sample would be taken to determine the cause of her health issues. After examining the MRI, Dr. Berkel believed the issue was an autoimmune disease affecting the right side of her brain, but the spinal fluid sample would determine 100%. We took her home after a long day and waited to hear back regarding the sample.

    When the call came, the Doctor informed us they had misplaced her spinal fluid sample stating that they were very sorry and gave us a refund. Obviously an MRI and Spinal Fluid extraction is very taxing and not something we can just go back and get done again. She assured us from the MRI that it was indeed an autoimmune disease, but we never got the peace of mind that we would've received from the sample. We don't care about the money, we care about her getting the proper diagnosis and treatment that she needs, and this is unacceptable, but we continued with treatment.

    As the steroid dosage started to taper off, we noticed changes in her condition, she was suddenly unable to jump on the couch.

    September 26th - We scheduled an appointment with Dr. Berkel who did a neuro exam and advised us not to change the steriod dosage as she did fine during the exam. She failed to mention the chances of relapse/warning signs to look out for and prescribed Gabapentin for the pain.

    September 28th - Her condition did not improve. We called to see if we could bring Bella in for an emergency appointment, and we were told she could only be seen by an ER doctor.

    October 1st - Her condition was worsening. She stayed up all night panting and shaking. We called again and the Nurse told us to increase the dosage of pain medication (Gabapentin).

    October 2nd - Her condition continued to get worse. We called AGAIN and got the same answer to increase the dosage of Gabapentin. When we argued with the nurse, asking her to address the REASON this is happening and not to only focus on managing the pain is when she contacted Dr. Berkel and advised us we could slowly increase her steroid dosage.

    As her condition worsened, she yelped in pain any time anyone came close to her. We fed her water with a spoon and food by hand. We held her while she peed/pooped outside and she stopped eating. We sat up all night with her while she was panting, shaking, and clearly in discomfort from pain. All of these symptoms were addressed during our calls and we were advised to give Gabapentin every time. We even took her to our vet twice, and we took her to a Animal Chiropractor throughout this whole mess and they would redirect us to the Neuro who clearly did not help.

    We rushed her to a different ER at 4 AM on October 3rd, and they contacted the neurologist. At that point, she could no longer stand. She is now on a more aggressive dosage of steroids and additional meds due to her relapse. The neurologist there advised us what to look out for (i.e. small signs such as not being able to jump on the couch).

    It goes without saying that we will NEVER be returning to VCA. Even when we called on October 2nd, not once did Dr. Berkel ask us to come in for a follow up examination, and we have not heard anything from them since. It was so hard to watch Bella get worse day by day, and no one wanted to help or felt the need to ask us to bring her in. We still have not heard anything from her doctors since.

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      Sep 23, 2019

      VCA Animal Hospitals — irresponsible pet care services

      My cat was returned to me after her annual physical and shots covered in her own urine & fecal matter...

      Aug 31, 2019

      VCA Animal Hospitals — payment and customer service from kayla and kiana

      I called ahead when I saw that the first visit was free. Kayla was rude to me at intake. Upon payment of my...

      VCA Animal Hospitalsspecific kennel workers

      The workers ken and Aaron at the vca sawmill animal hospital location in Ohio treat animals with poor respect. They yell at animals and are sometimes physically abusive. They punch cages and scream at their coworkers and provide a harmful and toxic environment. Animals will become terrified to be in our kennel and the other kennel workers are terrified to work with Aaron. Aaron will yell at his supervisor violently. Ken and Aaron will both yell at animals unnecessarily man many times. Ken has hit and thrown animals in many many situations and I think that is not what an animal hospital should represent.

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        Aug 06, 2019

        VCA Animal Hospitals — appointment wait/ price misinformation

        I had an appointment today at 9:30 for two of my puppies and nobody had shown at 10:10. I had to leave...

        VCA Animal Hospitalspatronizing and uncaring attitude

        First let me state that we have been taking our dogs (all dobermans) to the VCA clinic in Ridgecrest, CA for at least 18 years. All our previous visits had been for routine visits such as annual check ups, vaccinations, dentistry, etc. On 06/10/19 we had an emergency with our 8 year old doberman that just weeks ago this vets office said our dog was in good health. While explaining our dogs' situation to the person on the telephone she seemed to be on a "one track" sight unseen diagnosis and told us to put cold cloths on him and come into the office the next day. We explained all the symptoms he as experiencing and she still insisted they would not make time to see him that day. This was in the AM. During the day our dogs' condition continued to worsen until early evening and we concluded he may not survive the night. We immediately contacted AV Emergency/Urgent Care and they said "bring him in immediately." It is my opinion that had we not taken our doberman to the urgent care facility in Palmdale, CA we may have lost him. I put the blame for complacency squarely on the VCA clinic in Ridgecrest, CA. and will no longer trust that facility.

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          Jun 08, 2019

          VCA Animal Hospitals — veterinarian wrongful death

          I am singing your petition. My dog is dead because they would not listen to me and check him for lung worm. I...

          Mar 27, 2019

          VCA Animal Hospitals — refills

          I took my dog in about a skin allergy. I spent almost $300.00. I left with 2 prescriptions that had 1 refill...

          VCA Animal Hospitals — unethical behavior

          I used to be a LVT at VCA West Seattle, and the manager drove me as well as most employees there away...

          VCA Animal Hospitals — diagnosis communication and unnecessary x-rays

          I took my dog to the vca location in Newport News, VA because he had a small tumor on his left side. The vet...

          VCA Animal Hospitals — unacceptable level of service

          Horrible intake! Do. Didn't listen to my rntire story which included key information (multiple wasp sting...

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