BAERSkin Hoodie’s earns a 4.0-star rating from 28 reviews and 107 complaints, showing that the majority of outdoor enthusiasts are very satisfied with their gear.
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Replied
Haven't received anything and no response
I ordered a Baerskin hoodie and got verification and tracking number on December 4th. I have emailed numerous times and gone to the website to do the live chat and was told I'd get an email. My order number is CC71CCAR. I have ordered items from Temu (China) that have gotten here way quicker. I am frustrated because this was supposed to be a Christmas gift.
Recommendation: Don't order
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing a review here!
We sincerely apologize for the delay and the frustration you’ve experienced. We understand how important it is to receive your order on time, especially when it’s a Christmas gift, and we deeply regret that this has not been the case for you.
We recently sent you an email with an update regarding the status of your order. We apologize if you haven’t seen it or if there was any confusion. We are actively working on processing all orders and are committed to resolving this matter as quickly as possible. Your experience is not reflective of the standard we aim to provide, and we truly appreciate your patience.
If you haven’t received any updates, please check your inbox for our recent email or feel free to reach out again so we can ensure this issue is addressed promptly. Thank you for your understanding.
Best,
Stephanie
Replied
Terrible customer service
I placed an order early December, and received in about a week or so. I ordered a Medium, when I should have ordered a large. I reached out to customer service last week, and didn't hear back. Subsequently, I have emailed twice more, and still have not heard back, except for the generic "we received your message". Where I was once excited about Baerskin, I am now extremely annoyed and am waiting to hear back from them so I can return my product and purchase a similar item from a competitor. My order number is Q7QVZCMC
Recommendation: Only buy if you can guarantee you won't need an exchange or return
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to not receive the support you need, especially after reaching out multiple times. Please know that we recently responded to your email inquiry and are here to help you find a better fitting size. We aim to provide the best possible experience, and we regret that your experience has fallen short of expectations.
We are committed to assisting you with your return and ensuring that the process goes smoothly. We truly appreciate your feedback and will work to improve our communication. Thank you for your patience as we resolve this matter.
Best.
Stephanie
Replied
Non-existant customer service
Ordered two hoodies, which were sent to the wrong address. Emailed the company, "Jess" said if we didn't receive them they would re-send. I didn't receive them and contacted the post office, with which I had submitted a forwarding address. The post office investigator called me back to say this company doesn't forward packages because they don't want to pay more shipping and the company's guidance to the post office is to dispose of the items. I phoned AND emailed the company, twice, and have yet to receive a response (it's been a week since I last contacted them). Apparently, Ms. "Jess" didn't know what she was talking about. This company seems shady to me and how they stay in business is a mystery. Just not responding is never good business practice and karma will catch up with the greedy scammers.
Recommendation: Don't waste your time or money on this shady company
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for posting a review here!
I’m truly sorry for the frustration and inconvenience you’ve experienced. I understand how disappointing this situation must be, and I sincerely apologize for the miscommunication and lack of response.
This is absolutely not the experience we aim to provide. Please contact me directly at stephanie@baerskinhoodie.com so I can personally ensure that your order is addressed and resent to the correct address as quickly as possible. I will make sure to resolve this for you right away.
Thank you for bringing this to my attention, and again, I apologize for the oversight.
Best,
Stephanie
Replied
Can't get information on my hoodie
I ordered a hoodie on November 30th. I have called, left messages, sent emails with no response. Probably over a dozen. I have not received any tracking information on my hoodie. I need it for Christmas since my son is in college and goes back to school soon afterwards. I also looked at this site before and sent an email to Stephanie with no response. Can someone please email me with information on my order? I have no idea what to do anymore. PLEASE CONTACT ME!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing your review here!
I apologize for the frustration you’ve experienced with trying to get information on your hoodie order. I understand how important it is to receive your item, especially with the upcoming holiday and your son’s college schedule. It’s unacceptable that you haven’t received the tracking details and haven’t been able to get in touch with us despite your efforts. I sincerely apologize for the lack of response to your messages and the inconvenience caused.
If you have not received assistance yet, please contact me directly at stephanie@baerskinhoodie.com, and I will personally ensure your order is prioritized and provide you with the information you need. We value your business, and I’m committed to resolving this issue for you.
Thank you for your patience, and again, I apologize for the trouble you’ve encountered.
Best,
Stephanie
I don't know what to even do anymore. I need this for Christmas. Maybe I should call the credit card company and see what they say.
I ordered 1 on October 18th 24 , As of 11/14/2024 my order stopped tracking. Stating recieved at my local post office. Contacted Post Office they have no record of this shippment. I emailed them 4 times befor response and asked for a refund. Two weeks later they sent an email stating my payment was recieved and i would get a tracking number soon. That was 2 weeks ago. Still no tracking number. At this point just wanting my money back!
Hi Alisha,
We deeply apologize for the delays and lack of communication you’ve experienced with your order. It’s clear that this situation has been very frustrating, and we understand your concerns regarding the tracking and the refund process.
To assist you directly and ensure we resolve this promptly, please email me at stephanie@baerskinhoodie.com with your order details. I will personally look into your order status and ensure that we address your concerns as quickly as possible.
Thank you for your patience, and we are committed to making this right.
Best,
Stephanie
Replied
Lack of communication, delayed shipping, and lack of, or severe delay of, promised refunds
Many many emails later, and unresolved questions (such as, are all the zippers reversed, or are these items defective? no response) most of the order was returned. The pants were retained, but now see they are cut with too low a rise (and wearer is not fat). Would not recommend. Once told items were to be returned, BS went dark, with no response to follow up emails. There is no phone number one can call. Anticipate a terrible time getting the promised refunds, and will probably have to try to charge this expensive order back. Oh, and note that unlike every other retailer out there, you have to pay to return these items. And note the "women's" gear is not cut for women, these are the same unisex items.
Recommendation: Don't do it.
No response here, and no response to email. I have disputed this with my credit card. Just Don't Do It.
I already returned the items at my cost. I don't know why the response includes information about returning at your own cost. I received an email, apparently only because I posted a complaint. The email, however, was simply the same script about how to return, where to return, etc. I had already provided the return tracking number, the date it was received, a scanned set of return documents, and my calculation of the refund amount. I requested information on when the credit would be posted. No response to to that core question. This "response" did not respond to my issues, and I await a sizeable refund. Fingers crossed - which should not be the state of things.
And regarding "women's" sizes - the women's jacket has long arms and my wife says is obviously cut for a man. The zippers were backward, as well, not sure what that is about. I asked, but no response.
This is not the experience people are used to in online shopping - I will never order from this company again and regret doing so.
Thanks for leaving a review here!
We sincerely apologize for the inconvenience and frustration you’ve encountered with your order. We understand how disappointing it is when communication is lacking, and we regret that your experience has not been as smooth as it should have been.
Regarding returns, our website clearly states that customers are responsible for the cost of returning goods. Unfortunately, we cannot accept packages delivered without prepaid shipping charges. While we strive to offer free shipping on all orders, return shipping costs generally fall to the customer, and we are unable to cover them.
In regard to the women’s version of our products, they are specifically designed to fit women’s bodies. You can view the size differences by comparing the size charts for both the men’s and women’s versions, which can be found on their respective product pages. We hope this helps clarify the fit, but if you need further assistance, feel free to contact me directly at stephanie@baerskinhoodie.com.
Once again, we deeply apologize for the frustration you’ve faced, and we’re working to improve our communication and service.
Best,
Stephanie
Replied
Awful customer service
I ordered a hoodie that was supposedly shipped. The tracking info is absolute garbage with no actual info provided. I emailed multiple times and left voicemail with no response at all. I can't even say what the product is like because I don't know where it is and can't get anyone at this company to contact me back! Extremely disappointing and I'll never recommend this company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for taking some time to share your feedback here!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and our customer service. It’s unacceptable that you haven’t received a timely response, and we deeply regret any distress this has caused.
Regarding the tracking issue, we understand how important it is to know the status of your order, and we’ll make resolving this our immediate priority. Please send me an email directly at stephanie@baerskinhoodie.com, and I’ll personally ensure we address your concerns and provide a resolution as quickly as possible.
Thank you for bringing this to our attention, and again, we’re truly sorry for not meeting your expectations. We’re committed to making this right.
Best,
Stephanie
They drop ship these, likely from China, and you won't get your item until some warehouse somewhere ships it. The tracking is not really tracking.
Replied
Baerskin Hoodie - SCAM
My spouse ordered one of these Hoodies, then unexpectedly died. This order arrived after her death, so I sent it back via UPS store, it was never opened and was in the original envelope with the label on it. I contacted the company via email a couple weeks later, because they would not answer any phone calls. I explained the circumstances to them and asked that they credit the amount back to the credit card. After going round and round with them for 3 months. They write back and say, no they they will not refund the money. Pretty rude in my opinion. I would NEVER do business with company again. Of all the companies I sent items back for refunds, these were the only ones who gave me a hard time. buy at your own RISK.
Recommendation: Don't order
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking a few moments to share your thoughts here!
First of all, we would like to offer our sincere condolences.
We understand that you ended up returning the hoodie your spouse ordered, and you had a hard time getting in touch with us during this time. On top of that, you were informed that you will not be refunded.
That must have been such a frustrating experience for you. We truly apologize for all the trouble!
We hope you could give us the chance to make things right. Kindly reach out to me directly at stephanie@baerskinhoodie.com so I can find out what happened here and help offer a satisfactory solution for you.
Best,
Stephanie
No reason one should have to file a complaint somewhere to get results. They have strange and onerous requirements for returns that appear designed to avoid refunds. Don't do it.
Replied
Returns are impossible
I ordered 3 jackets. We did not like how bulky the cuffs were on them so I have been reaching out to baerskin tactical for almost 3 weeks now for a return. I have emailed and chat on their web site and I still have not received one response back? I called, only an automated service no live people... this has been by far the worst return process I have ever encountered.
Recommendation: Unless you know damn well you love the fit of these items don't buy.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking a moment to share your feedback here!
We understand that you wish to return the three Baerskin Hoodies you received, as the cuffs are too bulky for you. However, it seems that as of posting here, you have been experiencing challenges with getting the assistance that you need. We are truly sorry for the inconvenience!
Rest assured that we are simplifying our Customer Support procedures and hiring more agents to ensure more timely responses to our customers' concerns.
As for your concern in particular, I can see that one of my colleagues has already been assisting you with the return process via email.
Best,
Stephanie
Be careful - despite the lack of communication from the customer service department, you have only 60 days to return, and are required to use their form (only provided by email . . . ) and must return to an odd ball place, not where you received the shipment from.
BAERSkin Hoodie Complaints 107
Replied
Terrible service. Being ghosted by company
We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allows you to submit a service request with their chat bot. It's now going on two weeks since I filed a complaint and request with their chat bot to attempt to get the actual tracking information, so I could reach out to the shipping company in an attempt to correct the address. We have radio silence from the company. I ended up having to dispute the charges with the credit card company! Worst experience ever!
Claimed loss: $339
Desired outcome: Total refund and confirmation from company that it was processed
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This complaint has been resolved automatically due to user's inactivity.
We deeply apologize for the issues you've encountered with your recent order and for the frustration caused by our service. We understand how important it is to have clear and timely tracking information, and we sincerely regret that our communication and support channels did not meet your expectations.
We have recently sent an email regarding your complaint. We acknowledge that the lack of a clear tracking number and the delays in addressing your concerns have caused undue stress. Additionally, we understand the inconvenience of having packages sent back due to address issues, and we are sorry for not being able to assist you sooner.
We value your feedback, and we're committed to improving our service to prevent this from happening again in the future.
Best,
Stephanie
Replied
Items not received
I ordered a pair of pants and the 3 in 1 hoodie a week before Xmas. The pants arrived on Jan 3rd, and I was told the the 3 in 1 hoodie and rain jacket would be shipped to the UK on 7th of Jan as they were on pre order. I have not received my hoodie or rain jacket, and am over £200 out of pocket. None of my several request for a follow up have been responded too. I feel like I have been scammed. Very disappointed. Baerskin sort this out. Expecting my items and a refund.
Claimed loss: Over £200
Desired outcome: Items I ordered and refund for cost of these as a gesture of goodwill for terrible customer service.
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Hi Stephanie,
Thanks for responding, I’ve emailed you.
Looking forward to your response.
Tim
Thanks for taking a moment to share your review here!
I sincerely apologize for the delays you've experienced and the lack of communication regarding your order. I understand your frustration, especially given the significant investment you've made, and I want to resolve this for you as quickly as possible. It appears there may have been a shipping issue or some miscommunication on our end.
To look into this further and ensure we find a solution, could you please email me directly at stephanie@baerskinhoodie.com? I will personally investigate what happened with your order and check the status of the hoodie and rain jacket shipment.
Again, I’m truly sorry for the inconvenience, and I appreciate your patience as we work to resolve this matter.
Best,
Stephanie
Replied
Product
I wanted to buy a pair of the rain pants at the discounted price of 70 something but the only size that was in stock was small and I’m not a small man. I would actually need to have a two XL so now I can’t buy the pants and of course even my coupon for $20 off. I can’t use that for what I need it for so I would like someone to contact me and help me with this issue..
Claimed loss: Unable to buy discounted productUnable to use $20 coupon
Desired outcome: I want a pair of XXL rain pants to go with the jacket I bought.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to post your feedback here!
We sincerely apologize for the inconvenience caused by the unavailability of your desired size and for the difficulty in using your $20 coupon. We understand how frustrating this situation must be.
We recently sent you an email to address your concerns and assist you further. Please check your inbox for details on how we can help resolve this issue. If you have any additional questions or need further assistance, feel free to reply to that email.
Best,
Stephanie
Replied
Requesting a smaller size - 12/26. Automated reply
On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being simply too large since I have recovered from cancer. Please advise How I can return this for a size small?
Desired outcome: Reply to my email with instructions for returning the product for an exchange.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response and for the inconvenience caused by not receiving the assistance you expected. We understand the importance of receiving the right size, especially given your circumstances, and we regret that this has taken longer than it should have.
We’ve just responded to your original email and are ready to assist you with your exchange request for a smaller size. Please review the response for detailed instructions on how to return the fleece for a size small.
Thank you again for your patience, and we look forward to resolving this for you.
Best,
Stephanie
Replied
Product never received/shipped
I truly regret ordering from this so-called "company" Baerskin Tactical Hoodie. They are not transparent (the way SHEIN is) that it's a Chinese company which, of course, drop ships from China. Had I known this I would never, ever have ordered from them. Unfortunately, I found out afterwards, the hard way.
I ordered the hoodie as a Christmas gift because that's what the person who wanted it asked for. I literally had to choose between buying this gift and not buying a nicer gift for my own mother, since I just couldn't afford both. That's what truly hurts.
I placed the order 2 weeks before Christmas, cutting it close, but I took my chances. After purcahsing on-line (of course, they don't sell in any retail outlet) the hoodie and a tee-shirt for $116.00, I was informed the product would arrive on December 26, 2024. I was disappointed but had to accept it.
Now 2 weeks have gone by *past* the due date and no product. Only received a tracking no. that it was "on its way". Finally received a notice via USPS that a package was coming the following day. I waiting all day, no package. When I opened my mailbox! the following day, there was an envelope in there from China! The envelope contained the tee-shirt and nothing else! And there were no further notices saying that another package, containing the actual hoodie I ordered, was coming in a separate post.
I have tried every avenue to contact this company: email; phone message; website bot. No response. None whatsoever.
Which leads me to believe this company IS a complete scam and a fraud.
I agree with the other compainants, the "positive" reviews on their website are more than likely fake or paid for. I'm contacting an international watchdog agency to look into this company, as well as bringing it to the attention of every place they advertise. I wish I would've read these reviews first.
Stay. Away.From.This.Scam/Sham.
Claimed loss: $99.00
Desired outcome: Either the hoodie that I ordered or a refund for $99.00. Since I did receive the tee-shirt, I am not asking for the full $116.00 refund -- although the absolute frustration and disappointment it's caused, I should.
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I ordered a Baerskin hoodie jacket (and a tee-shirt, that was offered on discount for ordering the hoodie) from a company called Baerskin Tactical Hoodie. They are not transparent about who they are the way for instance, SHEIN, is — a Chinese company that, of course, drop ships from China. After placing the order, for a total of $116.00 (including shipping) I received a confirmation that it would arrive on Dec. 26, 2024. I placed the order 10 days before Christmas, so I knew it was cutting close, but I took my chances.
December 26th came and went. TWO weeks after the delivery due date I receive a message from USPS that I have a package arriving on Saturday January 4, 2025. I waited all day on that day but nothing arrived. The following Monday, as I went to collect my mail from the mailbox, there was a small package there. It was from China but it only contained a tee-shirt, not the actual *main* product — the Baerskin Hoodie. There was no indication that it would be coming in a separate mailing and there was no receipt or bill of lading in the package. I have tried several avenues to contact Baerskin Hoodie but have had no response at all: email; sent a message on their website; called and left a request for call-back on their contact phone number; "talking" with their customer service bot. Nothing. Not a single response from anyone in that so-called company.
Unfortunately, I read their awful reviews after I had made the purchase, and learned the hard way the number of complaints they have are endless. They appear to be a sham fly-by-night company. There is no physical address on their website, which should have been my first red flag. As well, you can't find their product sold anywhere in the U.S. Sadly, they've scammed many people out of their products, which incidentally, is no different than anything you can buy on Amazon.
Hello Stephanie,
I'm not sure why it took going through Complaints Board to get a response from Baerskin Tactical, it's a shame it had to come to this. If you want to continue running a successful company, this email response should have been sent immediately, and I would not have had the need to place a bad review. You may need to re-evaluate your administrative department so responses are timely and accurate.
I will absolutely wait for the hoodie to be re-stocked and shipped – if that's the situation you're facing. I just would've appreciated a response at that time.
Brin
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay in our response and understand your frustration. We truly appreciate your patience and your willingness to wait for the hoodie to be restocked and shipped.
The rest of your order is already on its way to you, and we have sent the tracking details to your email for your reference. Please let us know if you need any further assistance, and we will make sure to address any concerns as quickly as possible.
Thank you for your feedback—we take it seriously and are always working to improve our customer service experience.
Best,
Stephanie
Thanks for taking a few minutes to share your experience here!
We deeply regret the frustration and disappointment you've experienced with your recent order. We sincerely apologize for the inconvenience this has caused, especially considering the importance of this gift for the holidays. We understand how disappointing it is to invest time and money into a purchase only to face these challenges.
Regarding the hoodie, we want to assure you that we are addressing this matter immediately. We have just sent you an email with an update on the product. We truly value your feedback and are committed to making things right.
We also apologize for the lack of communication you’ve encountered. This is certainly not the experience we aim to provide, and we will look into the issues with our customer service channels to prevent this from happening again.
Once again, we apologize for the confusion and frustration caused by this situation, and we hope to resolve it to your satisfaction as quickly as possible.
Best,
Stephanie
Thanks for taking a few minutes to share your experience here!
We deeply regret the frustration and disappointment you've experienced with your recent order. We sincerely apologize for the inconvenience this has caused, especially considering the importance of this gift for the holidays. We understand how disappointing it is to invest time and money into a purchase only to face these challenges.
Regarding the hoodie, we want to assure you that we are addressing this matter immediately. We have just sent you an email with an update on the product. We truly value your feedback and are committed to making things right.
We also apologize for the lack of communication you’ve encountered. This is certainly not the experience we aim to provide, and we will look into the issues with our customer service channels to prevent this from happening again.
Once again, we apologize for the confusion and frustration caused by this situation, and we hope to resolve it to your satisfaction as quickly as possible.
Best,
Stephanie
Replied
Hoodies not delivered
I ordered 3 Hoodies w/shells on Nov 18th and have not received them.
I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info".
This was supposed to be a Christmas gift and I gave more than enough lead time.
My order # is C3L7123U.
I would like to receive what I paid for or get an immediate and full refund ($503.70).
Claimed loss: $503.70
Desired outcome: Send my products or refund immediately.
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I received an email from Baerskin on 1/14. They said they should have my products in 2 weeks. I will give them 2 weeks and then request a refund if I do not receive the products.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for any confusion or frustration regarding your order. We want to assure you that your order is already on its way, and we have sent the shipping details to your email. Please check your inbox (and spam/junk folder, just in case) for tracking information. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
Stephanie
Thanks for posting your feedback here!
We sincerely apologize for the delay in your order and the lack of communication regarding the shipping status. We understand how important this order is, especially as a Christmas gift, and we deeply regret the inconvenience caused.
We have just sent you an email with an update on your order status. Please check your inbox for more details, and don’t hesitate to reach out if you need further assistance. Rest assured, we are committed to resolving this matter as quickly as possible, whether through fulfillment of your order or a full refund. Thank you for your patience.
Best,
Stephanie
Replied
Order #KQM9WKCG never received
Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your service if you want to stay in business. Too many missed off people on this site who will never be repeat customers even if you make great products. STILL WAITING.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to share your review here!
We sincerely apologize for the delay and inconvenience you've experienced with your order. We understand how frustrating it is, especially after you ordered in early December with the expectation of receiving your items in time for Christmas.
We want to assure you that we are addressing this issue. We sent you an email on January 12, 2025, providing an update on the status of your order. We recognize the delays in our service, and we understand your concerns about communication. We are working hard to improve this aspect of our customer service and are truly sorry for any stress this has caused.
We value your feedback, and while we strive to provide excellent products and customer service, we understand that this situation has left you frustrated. We are committed to resolving this matter and ensuring that your order arrives as soon as possible. Thank you for your patience, and please rest assured that we are doing everything we can to fulfill your order.
Best,
Stephanie
Replied
Customer service is a 0.
I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2. P928300NTEM6W0FY $62.97, 3.P928300NTEM6WOFY $79.77, 4. P928300NTEHM6W0F6 $99.95, 5. P928300NTEM6W0GR $99.95 6. P928300NTEHM6W0G6 $62.97. All I want to do resolve the over charges and exchange the XL rain pants for a large hoodie. Is this so hard to do? I tried to call the phone number that provided on the website, but it doesn't even ring. Is this a scam? It's now 2025 and I made the order in November 2024. Please resolve as asp. I only ordered 2 items, why was I charged for all these extra items? Please contact me at [protected] as soon as possible.
Claimed loss: 342.84 Plus all time I have tried to contact you!
Desired outcome: A quick response and a refund to my account please. I would like to send the XL rain pants back and exchange for the large hoodie. I don't care about the color.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to post your review here!
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent orders. We understand your concerns regarding the incorrect items received and the extra charges on your PayPal account. Please be assured that this is not the experience we aim to provide.
We have already sent you an email to address the issues you're facing and to assist with resolving the overcharges and the return of the XL rain pants, as well as your pending order for the hoodie. We are committed to ensuring that you receive the correct items and a refund for the unauthorized charges as quickly as possible.
We understand your frustration with the difficulty in reaching us, and we are actively working to make this right. Please check your email inbox for the steps to resolve your concerns, and rest assured, we are handling this as a priority.
Best,
Stephanie
Replied
Baerskin tactical hoodie 4.0
Order# CM38N6JQ
Ordered on November 9th 2024.
I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email.
Hi
First off, let us say: you're a legend for ordering with us.
We truly value customer feedback - it's what makes BAERSkin, well, BAERSkin.
Here's the thing: we're a small but mighty team, and while we're thrilled by the overwhelming response to the launch of the BAERSkin Hoodie 4.0 - we admit we've struggled to keep up with stock. For that, we're sincerely sorry.
The demand this season has been insane – like 'record-breaking, out-of-stock-before-we-knew-it' insane.
But here's the good news: your order is now our top priority, and it will ship within 7 days.
To thank you for your patience, we're including a free gift with your order. It's our way of saying, 'You rock, and we appreciate you sticking with us.'
We're working overtime to keep up with the demand, cranking out more hoodies everyday, so everyone gets what they ordered. In the meantime, we want you to know how much your support means to us. You're part of what's helping BAERSkin grow as well as helping gear up everyday heroes for more outdoor adventures.
Thanks for being part of the BAERSkin family. Your order is on the way, and we can't wait to see you out there rocking it!
Sincerely,
Elena
How many times is my order going to be said it's priority with no results. It's almost been 2 months.
I can be reached at dusty1121.[protected]@gmail.com
Desired outcome: I want the product I paid for
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Stephanie,
Thank you for taking time to get back to me with somewhat an original response instead of the cookie cutter, pre- programmed emails Elena was sending. I found it highly upsetting in December that they thought offering me money off my next purchase with the company would have been an acceptable solution when at that point it had been over a month and a half and all the ads say 10 to 14 days shipping. Why would I take the chance again with a company when they didn't deliver the first time?
At this point you had 100+ dollars from me and not delivered your product in the time frame indicated on your ad and website.
I see the package is tracking out of China.
Maybe you could shed some light and be transparent with your customers.
This is an opportunity for you Stephanie. If I knew my customer service team was doing the job a monkey could do I'd let them go in a heartbeat. Training needs to happen and you need to treat your customers like people.
I'm just waiting to see how long from the time of the email it takes to receive the package.
If it was baerskin the company I want my product purchased because my next step is the FTC. If it's a scam and most likely is I'll handle things on my end and get my money back. My warning other people about this company is present in my complaint. I also have told everyone I know or come in contact with that baerskin is not trustworthy and most likely a scam based off of what I'm going thru. Example: when I click on the order confirmation email it takes me to a page saying your order is on the way and further tracking info will be available when it ships but every time I check it there's no tracking info. So I would go to the support chat bubble and say track order. This is how I would get the same email they had sent a month ago, 2 months ago, even a few days ago. If you scroll down to the bottom of that page there's this number tho. +[protected] but 769 isn't a valid area code. The 215 number doesn't even ring. I got dial and it automatically says call ended
This complaint has been resolved automatically due to user's inactivity.
I sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important it is to receive your purchase within the expected timeframe, and I regret that we did not meet those expectations.
Upon checking, I see that your order has now been delivered. I truly appreciate your patience throughout this process, and I understand how the delays and previous responses may have added to your frustration. Transparency is important to us, and I want to clarify that while our estimated shipping times are based on typical delivery windows, unforeseen delays in international shipping can sometimes occur. However, I acknowledge that this should have been communicated more clearly.
Your feedback regarding customer service is valuable, and I will be sharing your concerns with our team to ensure that we improve our communication and service moving forward. If there’s anything else I can assist you with, please let me know—I want to make sure you feel fully supported.
Best,
Stephanie
Thanks for taking a moment to share your feedback here!
We sincerely apologize for the frustration and confusion you've experienced with your order. We completely understand your concerns, and we're sorry for not providing the clarity you need sooner.
Your order has already shipped, and we’ve recently sent you the tracking number via email. Please be sure to check your spam or promotional inbox, as these emails sometimes get filtered there.
We deeply regret the delays and the repeated messages you received without resolution. We appreciate your patience, and we're committed to making sure you receive your order. If you need any further assistance, don’t hesitate to indicate that in your response to our email, and we'll ensure you're fully updated.
Best,
Stephanie
BAERSkin can’t keep giving the same reasons. Give a deadline or request for refund by emailing them or chatting them up; I am tired of being patient. If they do not deliver in 7 days, write a note to them via email or chat because otherwise I will file a chargeback with my credit card company. In case it is not, go ahead and do this while they deal with the consequences. Warn others online about what you have been through so that no one else falls into their trap. You should also not allow them to deceive you further.
Replied
Hoodie 4.0
Purchased hoodie and the waterproof shell on December 4th and received nothing but automated emails putting off delivery.
Order Information:
Hi Janice S Wilson, it’s officially go time.
BAERSkin Tactical
Your payment for order FT9VJMJ9 has been accepted!
VIEW ORDER
Hey Janice S Wilson - We’ve received your payment, so it’s all systems go. We'll let you know as soon as your order is confirmed.
Order number FT9VJMJ9
Shipping address:
To: Janice S Wilson
275 Loveman Avenue, Worthington, Ohio 43085, US
BAERSkin 3-In-1 Women (hoodie 4.0 + Rain Jacket 2.0)
Price: USD 169.95
Quantity: 1
Subtotal: USD 169.95
Payment method: Card
Items total: USD 169.95
Shipping: USD 0.00 | Free
Veterans donation: USD 25.49
Order Total: USD 195.44
Claimed loss: Order Total: USD 195.44
Desired outcome: Hoodie ordered or the total refund with the donation too.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Only email received is the automated message sent with usual order inquires. States to expect order in 7 days.
This complaint has been resolved automatically due to user's inactivity.
We did send you an update via email with the expected shipment date for your order last 1-6-2025. Please check your spam or promotional inbox, as sometimes these emails end up there. If you can’t find it, feel free to let me know at stephanie@baerskinhoodie.com and I’ll be happy to assist further!
Best,
Stephanie
Thanks for taking the time to leave a review here!
We sincerely apologize for the delays and any confusion caused by the automated emails you’ve received regarding your order. We understand how frustrating this must be, and we deeply regret the inconvenience.
Please know that we have recently sent you an email with an update on the status of your order. We are committed to resolving this situation to your satisfaction, and we’ll gladly issue a full refund, including the donation, should you prefer that option.
Thank you for your patience, and again, we apologize for any frustration this has caused.
Best,
Stephanie
Replied
Two baerskin hoodies
I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers.
If you are out of the product, just say so. I can cancel the order. These were Christmas gifts so it won't bother me to cancel now.
Please advise.
Claimed loss: $180.00
Desired outcome: Refund to original payment method.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to post your review here!
We sincerely apologize for the frustration you’ve experienced with your orders. Upon reviewing your request, I can confirm that one of our agents has already assisted you with your cancellation request. Additionally, an email has been sent regarding the refund process for your orders.
We deeply regret the lack of communication regarding your tracking information, and we understand how important it is to have clarity around your orders. Thank you for your patience, and please refer to the email for more details. If you need further assistance, feel free to indicate that in your response to your email.
Best,
Stephanie
Replied
I did not recive my full order
Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It took so long to arrive I thought at least the order would be correct.
BAERSkin 3-In-1 (hoodie 4.0 + Rain Jacket 2.0)
Price: USD 169.95
Quantity: 1
Subtotal: USD 169.95
Claimed loss: Not sure but at least $70.00
Desired outcome: I either want to Rain jacket or my money refunded for the cost of the rain jacket.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to post your feedback here!
We apologize for the what happened with your order and the disappointment it caused when your son received only one jacket. We understand how frustrating this must be, especially with the order taking longer than expected.
One of our agents has already assisted you via email and has requested a reshipment of the missing rain jacket. You should receive an update on the status of that shipment shortly.
Again, we sincerely apologize for this mistake and any inconvenience caused. Thank you for your patience as we work to resolve this matter.
Best,
Stephanie
Replied
Hoodie 4.0
I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL.
I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund.
I choose the exchange. I finally received a USPS shipping label for my return in late Nov. They received my return on Dec. 2. The sent an order number for the exchange and were going to ship the it to the wrong address. I contacted them to correct the address. They never responded and the exchange never shipped.
I contacted them via Paypal dispute and their response was that the order had been delivered. The bot responding had no clue that the delivered order was the XL I returned for exchange. No clue that they had received my return and no clue they were going to ship the exchange to the wrong address.
I have reached out to the following bots, "Stephanie," "Helen," and "Melissa." "Stephanie" is the social media bot who will respond to this post, if there is a response, and will assure all that she and her team are real and are working diligently to resolve the issue. Just contact her directly and she will fix it. Read all the 1 star reviews on Trust Pilot to appreciate this as the BS it is.
Claimed loss: $109.90
Desired outcome: Refund my purchase amount.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Stating you have a headquarters in the US is an outright lie. This is according to the BBB:
Delaware address is a Registered Agent only and NOT the location of the business. BBB does not handle complaints on companies based outside our service area.
According to the company's website, they are located:
Digital Innovation Ventures GmbH
c/o AbaFin Treuhand AG
Baarerstrasse 82
Zug, ZUG, 6302
Switzerland*
So please let me know where your US headquarters is.
If you have an "in house development team," where is it located? Switzerland?
The "design, testing, and manufacturing centers are located across Europe, Africa, and Asia" is just as likely a lie as you stating your headquarters is in the US.
As I stated earlier, your company is a digital marketing company that outsources your product development and manufacturing then drop ships. All the BS you are giving is just that, trying to spin these facts.
Original order was placed on 10/8, refund was finally issued on 1/5 after hours and hours of my time writing negative reviews to get a response.
Buy at your own risk!
Realize they are not a clothing company. They are a digital platform that run a storefront. They outsource and drop ship the order from China.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to receive timely responses and resolutions, and we regret that your refund process took longer than expected. Your feedback is valuable, and we will continue to improve our processes to provide better service.
To clarify, we are an international company with headquarters in the US and offices worldwide. We also have an in-house product development team that actively works on improving our products, which is why some of them have updated 2.0+ versions. Our design, testing, and manufacturing centers are located across Europe, Africa, and Asia to ensure the best quality and innovation.
Regarding order fulfillment, we have warehouses worldwide and always strive to ship products from the nearest available location or the warehouse with stock at the time of purchase. This helps us optimize shipping times and availability, though occasionally, certain products may be shipped from different locations.
We appreciate your feedback and are committed to making improvements. If there’s anything else we can assist you with, please let us know.
Best,
Stephanie
We sincerely apologize for the confusion and inconvenience you've experienced with your order. We understand how frustrating this situation has been, and we regret that we didn’t meet your expectations with the handling of your XL order and exchange.
We would like to inform you that a refund for order G8VBF04T was issued on January 5th, 2025. The proof of refund was sent to your email. We kindly ask you to check your spam or promotional inbox, as sometimes these emails can be filtered there.
Once again, we apologize for the inconvenience and are grateful for your patience as we work to resolve these issues. If you need any further assistance or clarification, please don’t hesitate to indicate that in your response to our email.
Best,
Stephanie
Replied
Unfulfilled order and double charged
Ordered 11/29/24 and was charged. Said it would arrive by Christmas. I reached out after no tracking was available a week before Christmas. Tried getting a person on the phone, unsuccessfully, and ended up having to communicate via email. They said the order would be late due to high demand but "it was a now a top priority and would ship in 7 days". I asked for clarification that it would arrive the first week of january then. Then I got another email moments later saying it would be January 20 before shipping but they would "send a free gift". I told them id just prefer they keep the gift and ship the product i was charged for. Refund or gift with later shipping was "the only options". So, I agreed to the later shipping, although dissapointed in the lack of notification. Then a few minutes later I got another email saying their intern accidentally refunded and cancelled my order! I asked for clarification on how that could happen and to this date haven't received ANY response back. I was charged a second time on 12/21/24 and have yet to get that refunded. Zero response from the company and only a bot voicemail when you call the phone number.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
I did not get proof of refund on my email nor did I get any response to my previous emails regarding my order. Terrible customer service!
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for any frustration this has caused. We did send the proof of refund to the same email address used to place your order on January 14, 2025. Please check your spam or junk folder in case it was filtered there.
If you are still unable to locate it, let us know so we can resend the proof of refund or provide further assistance. We truly regret any inconvenience and appreciate your patience.
Best,
Stephanie
Thanks for your review!
We sincerely apologize for the confusion and frustration you've experienced with your order. We understand the inconvenience this has caused, and we're truly sorry for the lack of timely communication.
Regarding the issues you've raised, we want to confirm that your order was already refunded on December 24, 2024, and we sent the proof of refund to your email. If you believe you were indeed double charged, please respond to our email with a screenshot of the transaction, and we will immediately investigate the matter further.
We understand how important this was for you, and we deeply regret the miscommunication and delay in addressing your concerns.
Best,
Stephanie
Replied
BAERskin tactical Hoodie 4.0
I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from BAERskin on removing the $107.90 charge or any shipping information from the company
on the order for $79.97
Claimed loss: $ 187.87 Total if company will not honor the Hoodie priced at $79.97.
Desired outcome: Please refund pay pal the $107.90 transaction number 3HF94163TL211360T and shipping info for trans 9V154520AJ6512147.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to share your feedback here!
We sincerely apologize for the confusion and frustration caused by these orders. Upon reviewing your situation, I can confirm that we have recently sent you an email to assist with your request.
After checking the details of your orders, we found that both of your items have already been delivered.
Please refer to the email we sent for further steps on addressing the issue. Thank you for your patience.
Best,
Stephanie
Replied
Tracking info and non-delivery
I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order" provides an error code and cannot retrieve information. I am severely dissatisfied with the process. Your ads are wonderful, but I'm afraid that's all fluff and advertisement. Either provide my product or provide an immediate refund. You have my order info along with my contact info, so contacting me should not be an issue.
On other complaints I've read from a similar fashion, people are provided with a standardized copied and pasted response, from Stephanie. I want a real person to deal with. The provided customer service number yields negative results too, stating you are unavailable to take my call. This is simply abhorrent.
Douglas Marquardt
Claimed loss: Hoodie which was ordered and the money from my account. This is supposed to be transactional. I have fulfilled my end of the transaction.
Desired outcome: I want the hoodie I ordered, or an immediate refund. This process has been ridiculous.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing your concerns to our attention, and we sincerely apologize for the delayed response. We completely understand your frustration regarding the delay in receiving your hoodie, and we are truly sorry for the inconvenience you've experienced.
Upon reviewing your order (XK7X0FTU), I can confirm that it has been delivered. We apologize for the lack of timely updates, especially during the holiday season when delays were more common.
We also apologize for the error you're encountering with the "Find My Order" tool and for any frustration caused by our customer service number. We understand that this has added to your frustration, and we will address this issue to improve the experience for our customers.
Regarding your order, we want to ensure you're satisfied, so if the hoodie has not been received, we will investigate further and provide a resolution. If the item has been lost or there are any other issues, we will arrange either a replacement or a refund, as you requested.
We genuinely value your feedback and will do everything possible to make this right. Thank you for your patience as we resolve this matter.
Best,
Stephanie
Replied
Baerskin tactical
Ordered December 10th and nothing no confirmation or email. But yet klarna has been taking money for payment so the order did go through. Multiple phone calls (no answer only voicemail and Multiple emails and chats with no response. Terrible company ant this point. To not return contact in any way is irresponsible as a business. The fact that my teen worked her but off fie the $$ for this gift and to be scammed/ ghosted despicable. Hopefully people see this before ordering!
Desired outcome: Contact or product
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
I will follow up with her and see if she received any emails and gonfeom there.
Daughter bought hoodie for an xmas present for me on Dec 10th. No email confirmation but yet klarna has taken money for purchase so it did go through. Multiple calls (only voicemail) and Multiple emails and chats with no return. At this point like title says beware- looks to be scam
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Combined tactical hoodie 4.0 with rain jacket 2.0 and a separate rain jacket 2.0.
I ordered these items on 29 November 2024 and I received confirmation that payment had been received and that the orders were being processed and would be shipped.
The order numbers are 4POG693M and D9FU2CWT.
I ordered these items as Christmas presents well in advance.
I have not heard a thing since.
I had ordered a hoodie previously and expected the same high standard of service as previously.
Desired outcome: I want the items and I want confirmation they are going to be shipped.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to share your review here!
We sincerely apologize for any confusion and the delay in communication. After reviewing your order details, I can confirm that both of your orders, with the numbers 4POG693M and D9FU2CWT, have already been delivered. We understand that you were hoping to receive updates sooner and appreciate your patience throughout the process.
If you ever need assistance with your orders or have any concerns, please feel free to contact me directly at stephanie@baerskinhoodie.com, and I will ensure that any questions you have are promptly addressed. We are committed to providing excellent service and hope that your Christmas gifts meet your expectations.
Best,
Stephanie
I too am in the same situation ordered Nov 30 money paid and confirmation it was on its way - no communication or tracking available to date 24th Dec - tried call robot answer [protected]- this too was a present for my Veteran Husband on my limited income for Christmas - wanted to buy something that he chose - very disappointed. The number([protected] to contact is out of service.
I understand this is a busy time for this company yet after reading the shipping/delivery info ordering a month in advance would have easily covered this time frame. Where is my order?
Replied
Baerskin hoodie/rainjacket
I ordered a hoodie/rain jacket front Baerskin Tactical on Nov. 30, 2024. Payment was made via PayPal. I received an email with the ID number and then...nothing. I've called, sent texts, emails. No response. So, basically, they've stolen $169.95 from me. And they obviously aren't interested in resolving this. No communication. Customer service is nonexistent.
Desired outcome: I want my order.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how important it is to receive timely updates, and we deeply regret that our communication has fallen short.
We have recently sent you an email with tracking information for your Baerskin Hoodie and Rain Jacket order. If you have not received it, please check your spam or junk folder, as it may have been routed there.
We value your business and are committed to resolving this issue. If you continue to have trouble locating the tracking information or have any other concerns, please don’t hesitate to reach out to me at stephanie@baerskinhoodie.com, and I will assist you as quickly as possible. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Two orders to 2 different addresses payment taken then no communication
Dec. 8th I ordered a hoodie for my son to be shipped to his address. After checkout, I placed an order for a hoodie to be shipped to my address with the 20.00 discount they gave me at the time of the first order. Nothing has been communicated in response to my calling and emailing to find out why I haven't received any information about shipping or tracking my shipment. I have no way to engage customer support at all. I am going to the BBB right after I challenge the order payments at my bank. THERE IS NO CUSTOMER SERVICE WITH THIS COMPANY (THIS MAY BE A SCAM). IDK, BUT I'M BECOMING VERY UPSET!
Claimed loss: I paid a total of $ 187.85.
Desired outcome: I would like both orders to be shipped ASAP=NOW!!!!
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Dear BAERSKIN,
PLEASE UPDATE ME ABOUT THIS ORDER ASAP!
This is the ORDER NUMBER that is still not filled or shipped.
ORDER NO. 2A3IHX9N
WHAT the HECK are YOU MARKING THIS LATEST COMMENT as "RESOLVED due to inactivity" for?
THAT IS MISINFORMATION!
I just posted the comment less than two hours ago!
This is not resolved until my order is shipped ! PERIOD!
One of the two orders have been received and is of genuine quality.
The company sent many 'sale' emails to my email address but ONLY 2 EMAILS WERE SENT REGARDING MY SECOND ORDER THAT WAS PLACED on 12/08/2024!
It's incompetence & absolutely STUNNING!
The 2nd order was addressed in one of Baerskin's emails to me as being, "out of stock" with the estimated re-stocking date to be two weeks from Jan. 06, 2025.
I responded to this 01/06 email again yesterday and have not received a response yet.
I still have apprehensions and concerns about this other order being fulfilled.
FOR CRYING OUT LOUD! IT'S A BIRTHDAY 12/17/ GIFT FOR MY SON!
One of the two orders have been received and is of genuine quality.
The company sent many 'sale' emails to my email address but ONLY 2 EMAILS WERE SENT REGARDING MY SECOND ORDER THAT WAS PLACED on 12/08/2024!
It's incompetence & absolutely STUNNING!
The 2nd order was addressed in one of Baerskin's emails to me as being, "out of stock" with the estimated re-stocking date to be two weeks from Jan. 06, 2025.
I responded to this 01/06 email again yesterday and have not received a response yet.
This business does not disclose their email address in these response communications!
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay in responding to your concerns and for any frustration caused by the lack of communication. After thoroughly reviewing your order, we can confirm that your order, number 2A3IHX9N, was successfully delivered on January 25, 2025. We understand that this order was a birthday gift for your son, and we sincerely regret the inconvenience this has caused.
Regarding the delay and the information about the stock issue, we truly apologize for the lack of updates and any confusion about the status of your second order. We strive to improve our communication and will take this feedback into consideration to prevent any similar issues in the future.
Once again, we are sorry for the inconvenience and thank you for your patience.
Best,
Stephanie
Thanks for your feedback!
We sincerely apologize for the lack of communication and the frustration you’ve experienced. We understand how concerning this situation is, and we want to assure you that we are looking into it. We’ve recently sent you an email with an update on the status of both of your orders.
We understand your disappointment and regret the lack of clear communication. Your concerns are important to us, and we’re working to resolve this as quickly as possible. Thank you for your patience.
Best,
Stephanie
Overview of BAERSkin Hoodie complaint handling
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BAERSkin Hoodie Contacts
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BAERSkin Hoodie phone numbers+1 (769) 223-7756+1 (769) 223-7756Click up if you have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 13 13 users reported that they have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number Click down if you have unsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 59 59 users reported that they have UNsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number
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BAERSkin Hoodie social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all BAERSkin Hoodie contacts
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