- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Dentures that do not fit and work properly
My client Rubin Legnacher paid Aspen Dental approximately $10, 000 for dentures that do not fit properly, they tried to adjust but were not successful. My client tried calling numerous times and believe his called were blocked. I as his lawyer and friend called them last week asking that a person in management call me back. No one has called me back to...
Read full review of Aspen DentalCleanliness
Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"!
It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was!
I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.
Desired outcome: That others never has to go through waht I have fofr at least five months and who knows how much longer!
Product and billing fraud
I went in for dentures and aspen said in order to start I would have to sign for a loan. I told them I wanted to have my dentures the same day. They said it wasn't the best way to go and should have the temporary ones in until I could heal from the extractions. Well then the virus hit and I was not able to go back. The loan they had me sign for was just a...
Read full review of Aspen DentalOverpriced
My spouse and I both went for checkups in Oct 2020 and we signed Now to cancer screening of 30.00 and we were both charged, and I was also charged for an electric toothbrush 135.00 and the manager Kelly refuses to credit us. Also, my spouse sat in a chair over an hour and a half for a cleaning, and he said the chair was uncomfortable (he is 68 years old...
Read full review of Aspen DentalDentures
I went to see Dr Ebo the dentist at Aspen dental in Covington Ga to see what I could do about my smile that I did not like so much I was told that I will get a referral to see a dentist who could do dental implants but part of the process would be to go ahead and extract 11 teeth from the top and to wear a top denture until I could have a surgery sometime...
Read full review of Aspen Dental and 1 commentService
I went in on Dec 9. Said had to submit to my insurance before can do work. My insurance gave me fax number, but Aspen dental would not use. Said would call me after approval to set next apt. 1 1/2 months later no call. I checked with my insurance and they received nothing from Aspen Dental. Called Aspen Dental said they would look into it. No return call...
Read full review of Aspen DentalDentures
Had my teeth pulled had dentures put in july 2019 after 6months went to get teeth hardlined in Feb 2019 they hardlined and they didn't fit right then covid hit couldn't get in then in July 2020 got in hardlined again still would not fit right the one dentist figured out what was wrong made appt to fix in 2 weeks in process fired him for caring to much then...
Read full review of Aspen DentalPractice
In Oct I went in for initial consult. Went over any and all work that needed to be done. Consulted with their finance department. Agreed to pay $3017. Was told they need 60% up front and the rest when it's done. The Dentist told me that day that I had an abscesses tooth and was calling me in antibiotics and I would need to take them before any work could be...
Read full review of Aspen DentalNot receiving product, still paying
My complaint is slow is coming. In 2016 I went to Aspen Dental for a upper and lower partial denture. I agreed to pay with a third party that they offered. I was approved. I have to say I was a bit rushed through this process. I started to receive care and went to every appt. There were so many other issues they concerned themselves with that I never got to...
Read full review of Aspen Dental and 2 commentsCharges for uncompleted dental care
On November 23/20 I had a bridge placed approximately 3pm. On the morning of November 24/20 I noted the bridge to be very loose. I went into the office (after I called) and the dentist told me to change my diet to a soft one and offered me a teeth guard which I should wear 24/7 except for eating. Bridge cannot be fixed. On November 27 the bridge fell out. I...
Read full review of Aspen DentalMisrepresentation of services, unbundling services charges, overcharging or upcoding routine services, diagnosing unnecessary or incorrect treatment
I am very displeased with the entire experience. Dr. Laughrey 's priority is not the oral care of his patients. He is more concerned with how much he can charge someone. In the past, I was treated by Dr. Laughrey and he is a subpar dentist. He stated I needed a root canal and crown for tooth #19. He hit my lingual nerve on the bottom right of my mouth. I...
Read full review of Aspen DentalTeeth extractions, ripoff
Had teeth extracted Sept. 4, 2020. 6 appts. complaining to dentist about mouth pain. Every appt. adjusted temporary dentures and not addressing the mouth pain. Got second opinion, stated alveoplasty needed to be done in order to wear dentures. 7th visit to Aspen dental and reported that second opinion stated alveoplasty needed to be done, appt scheduled by...
Dentures
I have attempted several times to explain the look I was going for to no avail. I explained that I did not want a big "gummy" smile, but that is what I got as my permanent denture. I was given a temporary full upper and a partial lower but in the end all I received was a full "gummy" upper and no lower partial. I asked for the gums to be of my natural...
Read full review of Aspen DentalBottom dentures don't fit
October 10th I had 8 extractions and was given my upper and lower dentures.
On the 12th, I was in so much pain I was told by phone not to wear the lower dentures. on the 19th, I went back to the office they did an adjustment on my lowers but I still couldn't wear them. I was told I would need a surgery to grind my jaw bone but there was only one dr that would do this procedure. He floats from office to office. They have a money back guarantee on the dentures, I want my money back. I am not satisfied, I'm tired of the run around of being told last minute I have to have a consult before the procedure to be sedated. I will find another dentist and a second opinion.
Payments on my account
I received a collection notice from computer credit from aspen dental on
November 3 2020 saying my bill is over due .I am still sending my payments in but they are saying they are late because they won't changed my billing date because of the way I get paid I tried talking to staff at the office here in Augusta Georgia but they keep giving me numbers and I don't get any answers back .I don't think this is right its not like I'm not sending any money. I think they should change my billing date so payments can be on time I really need a answer back as soon as you can. I never had a problem like this before and it seems like no one wants to help
Billing charges
Wife had root canal done in June 2020, prior to scheduling procedure she was told total cost was $444.00. They required half down and balance paid after procedure was completed. We paid the total amount ($444.00) and then received a bill for additional $266.00 in July. Called the Hanover Pa office and they informed me that they would take care of it. Received the bill again in
August and September and both time I called the Hanover office and was again informed it would be taken care of. Received the same bill again and now they have informed me it is pass due. They are charging a copays for procedures that required none. I pointed this out to Office Manager and again she said she would take care of it. These are unauthorized charges.
They were to make dentures for me so I can eat properly and smile without 2 missing front teeth of many more
They reported this as partial dentures to my United Healthcare now I cannot "real" partial dentures because it is once every 5 years. problem: I didn't get any dentures, partial or full. They also did a yearly cleaning, split it to two separate appt so tech could scrape my teeth here and there with a metal instrument. When i inquired they said it wa...
Read full review of Aspen DentalDentures that were not required
I would like to be a part of the class action lawsuit against Aspen Dental. They caused me real harm. The dentist who removed all of my top teeth and many of my bottom teeth then gave me dentures told me that I had gum disease and that my teeth would become loose, not that they were loose. They weren't. So, he pulled all of my top teeth and several of my...
Read full review of Aspen Dental and 1 commentDentures
I am writing on behalf of my brother, he got his dentures a little over a year ago, they have been fine until now (with the fit). We got him an appointment with the warwick ri office. When he got there they told him they wouldnt even look at the dentures before he pay a fee of 180.00! We were under the impression that fittings were included in the warranty...
Read full review of Aspen DentalFalse financing
I am really upset with your office in Clarksville, IN and in particular Tiffany. I went in for a cleaning, xrays and look into getting a tooth pulled and an implant. I thought I was "given" a toothbrush, nothing was ever said anything about cost, the hygentist said "I'm giving you this toothbrush". Next, I sighed up for a Care credit to cover the implant...
Read full review of Aspen Dental and 1 commentAbout Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.
Overview of Aspen Dental complaint handling
-
Aspen Dental contacts
-
Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 61 61 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 2 2 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director
-
Aspen Dental emailscustomerservice@aspendental.com100%Confidence score: 100%Supportsteve.nolan@aspendental.com99%Confidence score: 99%Communication
-
Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
-
Aspen Dental social media
Most discussed complaints
Class action lawsuit against aspen dental 40 (opinions to this review) I paid for comfilytes and got basic dentures 7 (opinions to this review) Consumer beware! 7 (opinions to this review) Money back 4 (opinions to this review) Cleaning service not performed. Deposit paid. 3 (opinions to this review)Recent comments about Aspen Dental company
Full upper denture
Birmingham Family Dental Services
3 reviews
Memorial Dentists
5 reviews
DentalPlans.com
17 reviews
Smile Implant Center / California Implant Smiles
19 reviews
Nevada State Board Of Dental Examiners
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!