Aspen Dental

I am having a tooth replaced by implant at Aspen Dental in Yulee Florida. All prep is complete. But now I'm asked for $2200 more for the tooth itself.

Someone dropped the ball.”

Thus far they are just ghosting me.

This process began in January 2022.

I was given a quote of $4766 and had that amount forwarded from Care Credit to Aspen Dental. No one ever mentioned an extra $2200 throughout the entire process. Impressions were taken and the implant was made. I arrived to have the implant put in and was told then it would be $2200. But there is no record or reference to that amount anywhere.

Aspen gives the impression that they want to help and facilitate but they are never available to do so. The clerk couldn’t explain the extra amount she had no context available to her. She was just there to ask for the money.

To make a long story short, they are holding the implant as leverage and not completing the job because someone in their office has made a mistake and now they’re back pedaling.

I called the office yesterday and was transferred to the Kingsland office because of issues in their communication system. The gentleman understood my issue but said he would contact the Yulee office and they could expedite. This has been going on for a month. The office never calls or requests I come in. Meanwhile I have a post with no implant.

Whatever you can do to move this forward is greatly appreciated. Thanks in advance.

Frank Aquino

[protected]

[protected]@yahoo.com

Let me start out by saying "I just wanted to get my teeth cleaned".

I am recently retired and have a Humana Preventative Plus insurance policy. It had been very hard to find a provider that would take this insurance.

I set up an appointment to get a cleaning scheduled. I was told that x-rays and a pre-evaluation would need to be performed before an appointment for cleaning could be set up. I was told that my insurance would cover that.

The day of the pre-evaluation, x-rays and a 3-D image were taken of my mouth. I asked again if this was covered by my plan. I was assured that it would be. The cost was about $200.00, but was told that Aspen would waive the first visit cost if not covered. When I received the billing, Humana only covered $50.00 of the x-rays (bitewing), the rest was not covered. When asked about the remainder, I was told that if I did not have insurance the first bill would have been covered by Aspen, but because I had insurance the remainder was my responsibility - $148.00!

I did set up a cleaning appointment. The staff told me that the cleaning would be covered by my insurance. When I arrived for my appointment, I was told that there would be an additional $85.00 charge because my insurance would not cover the "enhanced" cleaning that my teeth needed. When I inquired what "enhanced" was, it was stated that I was given that information in the meeting that I had to determine my dental treatment plan. That meeting did not happen. When pushed back and questioned the additional charges, the technician said she was not feeling comfortable, and the discussion was no longer productive. She left the room.

The office manager came in and said they (Aspen) would not take me on as a patient and escorted me out of the building.

As I see it, the minute I called into question their insurance billing practices and lack of transparency, I became a threat. This is the first time I have been kicked out of and banned from any business. I have been working with the public my entire career and this was the most confusing situation I have ever witnessed!

Aspen Dental in Evans Ga located at 3809 Evans Mill Dr Ste C Evans, GA 30809, has scheduled a dentist appointment for me two separate times, one hour one way for me. Once arriving they told me TWICE that my dental appointment had been canceled due to not confirming my appointment. I informed the lady that I had never received a call and that me making the appointment would be my confirmation for my second appointment. So twice in Evans was not the worst of it. Aspen Dental in Augusta Ga, located at 3456 Wrightsboro Rd Augusta, GA 30909, made an appointment for me. Before hanging up the phone making the appointment I told the lady what had been going on and she assured me that, that would not happen again. Well, I show up to my appointment to be told that they had to cancel appointments due to lack of work force and my name just happened to be one. Without notice. Where does it stop? When does it stop? When you have no business due to bad reviews and word of mouth? Taking my business elsewhere.

I went to Aspen Dental here in Valdosta Georgia. Which was recommended by my dental insurance. I asked for a deep clean and top denture to be made. A pen applied for a $3000.00 loan in my name that I didn't agree to I wouldn't have agreed to a loan of that amount. They did a horrible job with the dentures. In other words I was told that I had to except them even though they don't serve the purpose. I asked for a copy of the bill so I can see what I was being charged for it took 3 hours for them to make up charges but they left out the dentures.

September 13 2022 i called corp canplain about my lower dentures. allthey said ,after i told the person that after taken a bite , the fall off. of my lower gu there m. they go its sits on top ,of gum. that theres nothing they can do ?why could they put it over top ofgums. so now i can not yous them ';.so igot yous an ask to aspen to call me Larry Ashby at [protected] address at351 Walnut street Columbia,Pa 17512 to discuess about money return email [protected]@gmail.com

First things first, I came to Aspen Dental for help! I have a full upper dental plate and two molars left and right which secured the denture, I had only one tooth on the bottom which was broken and I could not chew anymore. I was a mess.

I am a 75 year old veteran seeking help , The Veterans Administration does not treat dental work unless you are 100% disabled I am only 50% living on Social security. I found myself needing dental work so I came to Aspen Dental Mount Pleasant SC 29466. I spoke with there manager Michael, he said he could help me. I showed him smiling upper teeth and explained he could match the teeth and the smile. I was able to get financing through Care Credit. $2800. Michael introduced me to one of your dentists. I asked him could he duplicate the same look smile. He absolutely said to me he could and even better! Now he showed me some sample teeth color, size gum variations and explained to me these would be my temporary dentures and would need to ware them for 10 to 12 weeks to allow my gums to heal..

Now the problem ! I came back to Aspen Dental for the final dentures and have new cast of my jaw for the new dentures . NO Dr. Ioulo (noy sure of the spelling) and manager Lauren explained the dentures I was wearing were my actual dentures. I tried to explain that this was not, and the final dentures were to be as the ones I had. So they continued to explain that was the finished product .

Today I called 09/14/2022 spoke with Lauren explained my problem with the shifting, biting ,off center, falling out of mouth when chewing. Her answer to this was she has no technician to fix the problem so she gave me a phone number to call for an appointment in Aspen in Charleston for a fitting.

Now I am beyond myself I came to Aspen Dental for help! now instead I walk around literarily with my dentures falling out of my mouth when I try to eat and covering my mouth when I meet and greet someone because even my smile is gone because the dentures are to small and don't show as they did before. What a mess

Aspen Dental Midland, MI.

9/12/2022

I went in to have my teeth checked and discuss a plan to fix them. they gave me a treatment plan and a price. I agreed to the price and set an appointment.

2 days later they called me and said they will not honor that price, that they want an additional $859.80. By the end of the call they still refused to honor their agreement.

DO NOT GO TO ASPEN DENTAL ! First of all they have Terrible customer service. I had gone for a consultation for some dental work and I explained that I asked them if they’d be able to do a tooth transplant, as I had a missing tooth. They told me they were able to do it with no issues. The day came to do the procedure, they gave me a consent form to sign and hadn’t explained the possible complications until right before the procedure. I decided not to go through with the procedure as the possible complications were excessive . As soon as, I stated I wanted to cancel the procedure I got an attitude. Prior to this transplant procedure I got a cleaning done and was charged 1,760 for A REGULAR CLEANING! They had claimed this was a “deep cleaning” but, I have gotten many cleanings throughout my life time that were much better than this one! Do not waste you time or money coming here!

To whom it may concern:

I am Wendell McMillan a former patient of

Aspen Dental Huntsville Al.

925 Bob Wallace Ave. SW STE 30

Huntsville Al. 35801

I began treatment with Aspen Dental Huntsville on December 1, 2021 and had

my last visit on August 16, 2022. On this date they attempted to fit me with an upper denture. I told them at that time that the denture was hurting my gum. I have tried to wear the denture but it hurts and I cannot eat with it.

I hereby request a partial refund so I can find another dentist who can fit me with a denture that is comfortable.

I went into their Beckley office and they took the wrong tooth and tried to blame it on ME. They pulled the first instead of the second one and stick to that story entirely. I have disputed the payment and plan on getting a lawyer if I have to.

This was on 9/9/2022 at 8 am -- it was my first and last appointment. They wouldn't even pull the right tooth either. They said I'd have to make an appointment and come back.

I will never be coming back!

GUARANTEED! New dentures are to big, painful to keep in my mouth….I need LOTS of adhesive and that only lasts about 2hours before the dentures are bouncing around and falling out of my mouth. This has been going on since last December (2021). All I get is adjustment appointments and I’m told to use more adhesive. The tube says use only once a day (zinc) FOR ILL FITTING DENTURES These people evidently can’t read and have NO medical training at all

[protected] @ 8;17amest

in my personal experience , Rude unprofessional staff, and this business does not care even a little bit about their customers. I was in severe pain and was literally 2 minutes late for my appointment and they refused to treat me . I personally sat and waited 30 minutes past my appointment time a few years ago and they never said sorry about my wait , etc.. but they can refuse treatment on a regular customer for 2 minutes ... I stated I was sorry because I had to run back home and get the names of my blood pressure medicine because they requested a list of any medication I was taking . I would never ever ever ever ever ever recommend this place to anyone not even someone I did not like .. stay away & go somewhere else within the region , you will be happier, save money, and you will be treated as a valued customer not a dollar amount !

Went for first visit. Everything was fine. Went to second visit. NO DOCTOR. I paid over 11,000.00 up front for pulling seven teeth upper and lower denture and 2 implants. Talked to office manager. She said I would get impressions and lower teeth pulled this week. She Alison told me my implants would be done after my gums would heel in 5 weeks and implants would’ve placed. Lie lie lie about everything. After I paid all my money I found out that it will be 6 months after teeth are pulled to get implants. I want a refund. No one knows what is going on. Now the tell me they are going under another aspen dental in another town that is 70 miles away. I have tried to call business manager several times but she will not talk to me. Rip off! This office is in Crestview FL WHICH IS ONLY 25miles away. Can’t afford gas to go 70 miles. REFUND REFUND REFUND!

I had recent teeth extracted and dentures added, (and I can't even wear bottom plate). Due to the pieces of tooth they left in gums. It has caused horrible pain, every time I tell them they make an appointment, then cancel it an hour before I get there every time. They continue to deny seeing me about this problem, and won't make an adjustments, but want me to pay the bill. They told me I would not have to go without teeth, but have NOT been able to wear bottom plate at all for 8 weeks now, how embarrassing. I'm gonna consult a lawyer

On Monday, August 15th, I booked a cleaning online for my daughter and myself for Monday, August 22nd. I was super excited to get such a quick appt. I received an email confirmation of the time of our cleaning. I even called the next day to confirm that my online appts were good to go for our cleanings. I was told yes and that an office manager will call us with specific instructions. That never happened. We filled out the "new patient forms" and brought them with us on the day of our appt. We arrive 15-20 mins early (per their request). We checked in and they brought us back for x-rays. After x-rays, we were brought into exam rooms where we were told the hygienist would be with us shortly. After 20 mins, we were examined and told we both had a severe case of gingivitis and that we would need a "deep irrigation" cleaning, special rinses and pastes to get rid of it. Not surprising with my daughter who has had previous issues, but totally surprising for me since I have always had great teeth and gums. Then the dentist comes in to tell me that she recommends I get a bridge and that a wisdom tooth probably needs to come out. Yep, I say that the wisdom tooth has been coming in for over 3 years and hasn't really bothered me. Neither has the missing tooth (it has been 14 years since it was pulled). She says ok, but will refer me to an oral surgeon if I change my mind. I told her thanks! We are then left to wait for another 20 mins or so. Finally, they bring us into a room to discuss how we are going to pay for our treatment plans. I asked what she meant and that we are here for a cleaning and that any other treatments we can discuss at a later time. She states that is not how they do it here and proceeds to tell me that my daughter's treatment plan will be $700+ and I would need $1500+ to get my full treatment done. Wait...What?!? When I asked to see a breakdown, I saw electric toothbrushes, mouthwash treatments, special toothpaste, bridge/crown, and special "irrigation cleaning" for both of us. All of which ARE NOT COVERED UNDER INSURANCE. I said I do not want any of that other stuff. Get my daughter her "special irrigation cleaning" and wash/rinse which I will pay out of pocket for, and I want a regular free cleaning for myself. So, she proceeds to set up the appt with my daughter. It is obviously now that neither of us are getting our teeth cleaned today - which is so frustrating when you take off work and drive 20 miles. She then printed out my "treatment plan" and handed it to me. I said what about scheduling my cleaning? She said well that is the treatment plan, so let us know when you are ready to begin it. I tried to call their office today to schedule a regular cleaning - that I am entitled to with my insurance every 6 months. I was immediately transferred to the office manager. When I stated I wanted to set up my free cleaning, I was again told they will not do a simple cleaning because they think I need the irrigation and all the other items. I do not want their "special cleaning". They already filed a claim with my dental insurance and did NOT do the cleaning, so now I will have to wait until after the first of the year to be able to go get another check up (and a cleaning) with a new dentist.

Aspen Dental pushes an all or nothing plan. They claim to have the deepest discounts for insured individuals, but that doesn't matter when they won't do the basics that the insurance covers. This is a very shady business practice. STAY CLEAR!

I originally went to Aspen dental cortland ny...April 6 2023 I had 4 front teeth and 3 front bottom teeth,1 bottom right molar extracted. I was given temp. Partials that NEVER fit.. I was billed for 10 extractions...not 8 there were 2 upper right molars that hurt,had cavities and should have been pulled from the beginning yet the dentist never did...I don't know why...

The way the temp.partials were designed were never going to hold in my front part of my mouth...I kept being told by cortland that they would get a dentist soon...repeatedly...that they couldn't fix my partials til they had a dentist...just hang in there! In July I was then directed to go to ithaca aspen dental...I did...in. the meantime I was overbilled by cortland for $347... the regional manager...2 weeks later contacted me, tried to straighten out the bill...except for $25 and couldn't give me an answer as to why this was remaining on the bill..ithaca aspen met with me and said they agreed the partials made by cortland were never going to work out and agreed to make a different set of partials but want to extract 3 molars 2 upper left that should have been done in april..and 1 upper right...they charge double the amount per molar than cortland!,I have no pain or problem with the upper right molar and don't want that 1 extracted...Jason from ithaca called me today and said the lab tech already made my temp partials with the 3 molar extractions in mind...and would Not make any changes ..therefore being coerced to get all 3 extractions OR I can't get my partials.

I've already been 4 months with No front teeth! Yet aspen dental has not shown that they care about that, that the customer doesn't matter...you do what they say...period!by the way Jason in ithaca is rude ! I'm paying over 3k for financing for extractions and no closer to getting any teeth...temp partials or otherwise!

At the time of this appoinment a a crown was placed on the tooth in question. In 2020 this crown came off. I was never able to locate the crown . No idea where it ended up. I have zero confidence with returning. At the time I was uninsured and signed up for care credit. Based on their reccomendations I needed extensive work. GUM TREATMENTS, ROOT CANALS, ETC. I have numerous receipts and ridiculous sheets of papers with amounts and treatments that were never done. I ended up being sent to a creditor for financing (4,000) with Care Credit. Meanwhile the only thing they ever did was the root canal and crown thats missing! I am here today filing this complaint because I received a text from some sort of debt collector for 800.00 from Delta Dental. What could I owe outside of whay I currently pay to the creditor.Currently paying a different company for the amount financed. It was all added to that same bill?

We purchased a partial from Aspen Dental for my husband in July of 2021 in Minnesota. The front tooth was never secure from the time he first got the partial. We spend the winter in Florida so the first we were able to see the dentist again was in June 2022. They repaired it but it was loose again and went back in July 2022. At that time, the dentist said that if it continued to be loose, he would have to sent it into the lab for repair. There was never any mention of it costing us anything at that time.

My husband got it back and in less than a month the tooth was loose again so we went in. At that time, they recommended that we spend $1900 for a brand new partial or they could send the existing partial into the lab for $331.

We feel that since the partial was never correct from the beginning, they should repair it at no cost or replace it.