Overbilling
It had been a couple of years since I had been to the dentist and I wanted quick care. I booked with Aspen Dental as most other clinics in the area were booked out for several months.
I got to my appointment the next day (yay) and had a short wait, x-rays were done, etc. etc. After x-rays, the dentist came in and looked at me for an absolute maximum of twenty seconds. The tech then unhooked my bib and said I was free to go before I reminded her that no one had seen me. Then a hygienist came in and supposedly performed a test of my mouth for gum disease that can't have lasted two minutes. I was told I have periodontal disease and needed to come in for a deep clean but nothing would be done that day.
I paid for half of the procedure up-front but something nagged in the back of my mind later, so I decided to widen my search area and got in with another dentist for a second opinion who did a MUCH more thorough job, informed me that I did not have periodontal disease, and performed a cleaning all on the same visit. The probing of my teeth for periodontal disease lasted close to ten minutes at the other clinic, and I was seen by the dentist for this, not a hygienist. I felt that the care at Aspen Dental was less than subpar, and they were trying to overcharge for services that weren't medically necessary.
I've since contacted the Aspen Dental clinic I went to for a reversal of the $400 I paid up-front and it has not yet hit my account, though I am keeping a sharp eye out.
Desired outcome: Refund of charges; better training for staff.
Billing
My name is Brenda Mosley and I went to Aspen in Corpus Christi. Right away, billing signed me up for a company called American finance for 1400 dollars to be paid in 3 months which I did not know that. Now Iam paying 250 a pay chechkto get this paid by Aug the 8th. The second time I went over to Aspen they ran my insurance for more money 2000 And I called...
Read full complaintDentures
The sales lady told and showed me some dentures. And she took my money right away. When it came time to pick the tooth color out they only had 3 colors and they were all dark , they didn't come close to being as white as the ones that I already have. She said sorry that's all we have unless you pay a lot more money.I am a eldery man on a fixed income and can't afford more money so I asked her for a refund . She said ok... fast forward its been a month and still no refund..This is the Katy Texas location.
Desired outcome: Get a refund
Bogas reference number from insurance provider, broken tooth, allegedly performed work that not need to be done.
On or about 17 Oct 22, I went in for an estimate of upper and lower dentures. I was referred to by my health care provider. I went to the office pain free. After the examinations I needed additional work at a cost of over 8,000.00 dollars. The doctor said I needed a root canal, needed my gold caps in the rear removed, and tooth in the front needed a cap. I...
Read full complaintCrown
May, 08, 2023 Took a picture of my son playing. He kicked a ball & the ball hit my phone. My phone bounced off my front teeth and chipped my tooth. Went to Aspen dental they made an appointment with with me shaved my tooth down for a crown. Leaving Aspen dental in Bedford not even 10 min the temporary tooth fell completely out. They called a week after...
Read full complaint and 1 commentFilling
Scam artists. I came in due to an old filling falling out and had quite a bit of mouth pain. The dentist did the filling extremely fast. She had no assistant and it took half the time of any other filling I had in the past. Within two days I started having tooth pain again and realized my filling came out. I returned to the dentist and she didn't even...
Read full complaintDenture repair
Had a broken tooth on my denture went in to office for repair upon arrival I was told that first I could not pay for the repair without out using my insurance. Never heard that before first deceptive conversation, I mentioned I wanted to possibly have new ones made on top of having the tooth repaired. Instead of addressing the issue of the broken tooth...
Dental services not rendered
I went to the Aspen Dental on [protected] to attempt to have a tooth pull because I was in pain. Upon examination I agreed to an extensive dental plan totally $7,939.40 with my payment plan through Care Credit. I returned on 6-23-23 whereby I a molding of teeth done. On Monday 6-23-23 I received a call that the office forgot to do the cleaning and I needed to...
Read full complaintCustomer Service
On 7/30/2023 at approximately 8:15am the aspen dental office located at 3333 North lake Blvd., Suite, 6, North Palm Beach was called and an requested an emergency appointment today. My bridge was loose and I was in pain. The receptionist placed me on hold and upon her return to the phone explained that no appointment were available until Thursday July 6, 2023 and the office closes early on Fridays (2:00 pm. At that point I requested to speak to someone else in the office, but was never connected.
Desired outcome: I need an appt. My mouth is hurting and I am unable to eat.
Charging more money and putting implants in wrong
Went to Aspen to get dentures and did not like the dentures so they recommended implants in my dentures. Got the bottom set first and they were fine and then they done the top and put them in to close together and had to have them removed and put back in and then went to get the impression done to get the hardware put in my dentures and they were trying to...
Read full complaintPartial
My wife went to the Aspen office in Algonquin, IL. on March 22-2023 she decided to have them do a partial for her. Rebecca breakfield took care of the bill after the insurance we would how about $1080.00 the first $578.00 would take care the deep cleaning and some other work and the removal of a tooth they did the deep cleaning in 2 sessions we don't know...
Read full complaintDentist treatment
I had an appointment on May 22nd at 4:30 to get impressions for my permanent partial dentures. Scans were done and then the dentist proceeds to tell me that I haven’t been taking care of my teeth and not brushing at all, he was rude and very unprofessional on how he approached the situation. Didn’t give me any chance to talk. He then tells me my scans won’t...
Read full complaintdentures
These are some of the worst fitting Dentures. They cause lots of pain when trying to eat anything. Some of the poorest workmanship I've ever seen. As in other complaints, the actual denture work was done by women on the staff. All they did was fit them tightly in your mouth and send you on your way home. By the time I got home I had to take them out because...
Read full complaintI never got my refund it's been two months
I had set of dentures made they were completely wrong. They made second pair an made them wrong again. My dentures was gonna cost my ins 4000 an mine out of pocket of 1200 I paid payments on the 1200 an no teeth 250 out of pocket was my payments I made an turned a round. I get late bill an had to call my ins company to stop payment. Two monthes later still...
Read full complaintImproperly made dentures, Extraction of healthy teeth, Wrong treatment plan
Aspen dentist said I needed root canal. I inquired about dental implants. Oral surgeon removed all of my bottom teeth, including healthy ones! He inserted two posts to hold dentures. I did NOT want dentures! After several visits over a year later, I was given a temporary denture which was too big and didn't fit. After another several months, I was given...
Read full complaintDentures
I paid $7500.00 cash for dentures and its been 2 yrs and they have never been able to fit me with dentures that fit me. I can't chew and I do not go out in public because I am to embarassed. Dr snow did not spend much time trying to help he let the girls do all the work. I first went the in sept 2020. I am thinking of filing a class action law suit along with a emotional law suit for all the trauma I have gone thru
Read full complaintSubmitting correct dental code
I had bottom partials made and received them in August of 2022.
I paid $780.00 dollars for them and was told that my insurance did not cover them. The code that was submitted was D5899. I called my insurance company to verify since I believed that they should be covered. They verified the code that had been submitted and Humana (my insurance) called Aspen Dental and spoke with the person in charge of billing. They agreed that the incorrect dental code had been submitted. I was told that Dr. Gates had signed off on the new/correct code to be submitted (which is code D5876). Humana has spoken numerous times with your billing person, as have I, and the correct code still has not been submitted. Your billing person told me to continue calling so that this wouldn't get overlooked, which I have, and I keep getting put off. I have been trying to resolve this for almost a year. The Aspen Dental office is the Frankfort, Kentucky location. I was just recently told the billing person I was communicating with (Eric) is no longer with Aspen Dental. The new person I've spoken with is Emily, and she said she would call, but has not. I have all phone calls documented with both Humana and Aspen Dental.
Desired outcome: To have the correct code submitted so I can be reimbursed by my Insurance company.
Dentures and partials
I was going out of country in early June 2023 so I went to Aspen Dental in Wichita KS April 11th. I told everyone that helped me in some way, about my trip and that I needed these done a couple of weeks before I leave because there are always tweaks to be done on new teeth. My teeth were finally ready 2 days before leaving so I had to wear the old set which were also bothering me but at least I could eat with them. Dropped in when I got back, they tweaked them for me. Called them back because they still weren't right, and they made an appointment for July 5th. I told them I couldn't eat without my mouth hurting and they said the office would be closed the week before. So here it is June 25th and I still cannot eat with my new teeth. July I will be making the 3rd payment and I still can't use them. They say they are always short Dr's and they were without phones and computers for a couple of weeks. I just want to get this taken care of so I can get on with my life. I have no complaints about the staff, they were very professional and courteous and always apologizing for the delays.
Desired outcome: Dentures that fit and work well. I want to be able to wear these dentures and partials without my gums becoming sore.
Cleaning and irrigation services/refused to service me
Hailey was the dental hygienist that was rude to me and got an attitude because I refused a "recommended" service that she then turned to a mandatory service. She refused to clean my teeth. Neesha the front desk clerk never greeted me when I entered and she was rude with asking about my payment. Doctor, Office manager, and Dental Hygienist all can in the room at the same time to tell me they were not going to service me.
Desired outcome: Understand my treatment plan and get an answer that I understand and an apology for their unprofessionalism. The office in Yulee, Florida, I never had a problem.
Would like a refund
I would like a refund for the service I haven't received. I set up an appt in December of 2022 to see if they could fix my bottom teeth and to get a new partial and a new upper denture. I received fillings for my bottom teeth. Which turned out great. It has been a terrible mess trying to get my partial and my top denture. Since January I have been there so...
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