The complaint has been investigated and
resolved to the customer's satisfactionResolved Aspen Dental — charging for services not rendered
resolved to the customer's satisfaction
I went to Aspen Dental to have a cracked tooth repaired in December of 2008. After x-rays, and a dental examination I was told Ihad numerous cavities and 4 teeth that would probably need root canals and crowns. After filing for cedit through CareCredit I was told the total of my bill would be over $2700. After having the initial root canal done, I cancelled the rest of the procedures because this was too much debt for me to incur, being on a fixed income. They said find, they would put it in my file that the rest of the procedures were cancelled. In February I received a bill from CareCredit for the total amount for all the procedures! I contacted Aspen Dental about this and they said they would reimburse CaeCredit for the amount not used.Not only did they not cancel the rest of the amount OR reimburse CareCredit, but they had never filed the claim with my insurance company. In February my insurance carrier sent them $1000 to be reimbursed to CareCredit-it is now March and CareCredit tells me they have still not been reimbursed by Aspen Dental, my insurance carrier is probably out $1000.00. I will be contacting the Better Business Bureau and the Attorney General's office within the next few days. I was always under the impression that it was NOT legal to charge someone for services not rendered!
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