The complaint has been investigated and
resolved to the customer's satisfactionResolved Aspen Dental — overcharge, unnecessary extractions
resolved to the customer's satisfaction
Do NOT go! I went to Aspen Dental in Wausau, WI due to there advertising prices for dentures. I have had dentures for several years due to an accident and all I needed was to have a tooth on my denture reattached. I waited over an half an hour for my appointment. At first everything seemed on the up and up. All of the staff seemed very professional, the entire visit from the xrays to the exam was smoothly executed. I was then taken to the office manager where I was told I had SIGNIFICANT dental issues, I NEEDED 2 teeth extracted IMMEDIATELY (I didn't even have a toothache!!) and I had to pay $1799 UP FRONT! I have dental insurance but they don't take the insurance that the state of Wisconsin uses for it's employees!!? I have the recommended procedure. I ask to take the teeth home that they extracted but they said I couldn't due to the large abcesses attached to the teeth (couldn't see any abcesses just what looked 1 molar cut in half). I was immediatley fitted with a partial that caused me undue agony, it was so ill fitted that I couldn't swallow, eat or talk. I finally took them out and my extreme discomfort abated almost instantly. After adjustments I was able to talk in a garbled manner and very gingerly eat. 3 weeks after the partial was made I was eating a torn off piece of fresh bread and the partial broke in half! I took it back in for repair when I had my next adjustment appointment and cleaning. Like all of the other appointments, they were very late in getting to me. This time it was over an hour. The office manager had to talk to me first and told me that I had to pay for my cleaning up front. I was appalled! I had asked repeatedly if this was included in the $1799 I had prepaid when the cleaning appointment was made. I was assured that it was. Now I was supposed to pay over a $200 for a cleaning???? They told me that it was so costly because I had a bacterial infection that was caused my lack of flossing! I was incredulous!! I floss obsessively! My companaions all tease me about it! I refused the cleaning. I asked that they repair my partial as I was emceeing a major fundraiser that weekend and did not want to do it with missing teeth. This was a Wednesday. Due to their inhouse lab the repair would be completed the next day and delivered to me via UPS, ensuring that I would have the partial by Friday. Well, I didn't have the partial by Friday, or the next Friday or the next Friday! In the meantime I lose the emcee job due to my lack of teeth, my supervisor took my off of my waitressing nights due to my lack of teeth. I lost over $1, 000 of income. The office manager told me that the assistant had mailed, via the US Postal Service, the partial to their corporate office in Syracuse, NY - clear across the country beacause it would be less expensive for Syracuse to mail it to me. The address that I gave for the UPS delivery is not a USPS address therefore I would not get the package as it would be returned as undeliverable. I spoke to the postmaster regarding the situation and was assured that she would watch for a package with my name on it (it is a very small post office) and would notify me upon it's arrival. I never got a call from the Post Office but finally got a call from Aspen Dental in Wausau that they had received the returned package and they delivered it overnight to me. When I received the package I understood the problem. They had not put a name on the package, the office manager did not think this was a problem. I was finally able to get Aspen to refund 7/8th of the money I had paid but they would only refund it to a credit card. Now I owe my dental insurance $984 and can not have any work done until this is repaid. I went in to get a tooth reattched to my denture, lost teeth, got a partial that I can not eat with, owe my insurance company money and still do not have my tooth reattched to my denture. DO NOT GO THERE!!!