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Gentle Dental
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Gentle Dental
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28 complaints
9 resolved 19 unresolved
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J
8:31 pm
Verified customer This complaint was posted by a verified customer. Learn more

Gentle Dental - General dental

Long story short...unless you have OHP or other state funded health care they won't even pull your tooth. They will refer you to a real dentist. They try to sell you crap you dont need. The dentist are the worst of the worst. I mean you can't imagine a talented dentist would work at the McDonald's of dentists. Wanted to like this place but it's just been bad experience after bad experience. I've left bad reviews almost everywhere I can.

Desired outcome: Hope they go out of business honestly.

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L
4:15 pm
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Gentle Dental - Lucas Gill

Good afternoon.

My son, Lucas Gill had an appointment a couple months ago with the gental dental/ smile keepers location here in Grants Pass oregon. They did x-rays and determined then that he would need a cap on one of his back teeth. Scheduled an appointment for him ..which ended up being today a couple months later. Today he was to go in and have this tooth capped and takin care of. We went into the office and was told the dentist wasn't even in the office today who did the procedure and wanted to do more x-rays and just a cleaning. Why weren't we informed the dentist wasn't in? Why make an appointment and have him not even there to get my sons mouth fixed. Im extremely frustrated and confused as to why my 7 year old is being put through this wait. And now what? Why weren't the x-rays shared from his dentist office? They said everything is transferred to the other office BEFORE this appointment and is Why we had today scheduled.

Please forward this message to the correct department and please let me know what my next step is as to get my kiddo into an appointment as he was supposed to today.

Thank you

Jessica Boitz (gill)

541-237-4549

Desired outcome: Son still needs his tooth fixed

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5:04 am
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I wanted to get a broken tooth fixed after I decided to take off my braces with them, it was just a small part of a corner of the tooth, it was something very small, you could barely noticed it, but it had been bothering for months after it broke not getting a refill, but at gentle dental chula vista they said I needed a crown because the refill wasnt gonna...

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C
12:24 pm

Gentle Dental - Bad dental work.. Refuse to do refunds on lousy work

Bengal dental bad office manager bags in now susan pimentel at gentle dentist of my $700 for bad dental work including their corporate office in waltham ma please legal and ada mea call susan pimental like them at 617525-4400 and ask her where b is my refund so using this atrocious misjustice ada & mea and mass dept of licensure legal staff fro many of lying employees I have dealt with in the past dr mancinigone from there and dt prezhennski niw at premiere dental in water tom need a senior manager to take charge this office us located at 612 centre st jamaica plain, na 02130 stay away! Bad news!

Desired outcome: Refund. Of. My. $700. Deductible. I. Paid. Out. Of my. Pocket. Their. Work on. A. Crown. Fell. Out. 9. Times. A. Real. Joke!!

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1 comment
C
May 27, 2022 1:01 pm
Verified customer This comment was posted by a verified customer. Learn more

Still. Waiting. On. An. Info. On. A. Inept. Office b. Manager. Off. Mr. Susan. Pimentel. Whom in was going. To. Finally. Solve. This. Fiasco not. Ineptness. By. A. Dental practice. Send me any. Refund. You. Crooks. And I. Will. Go Away.. As. A. Veteran. Thanks. For. You. Bad. Service. Vets a stay away! Please...

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G
2:00 pm

Gentle Dental - Not checking if they accept your insurance before the treatment

Gentle dental waltham MA.

Date 5th Nov 2021 morning 10am. I was a new patient. I filled up the new patient form and they said they will be checking if the insurance is accepted or not and till then I can sit on the dental seat and be evaluated.
Later she said they don't accept our insaurance and charged us 103 dollars. Inspite of it not being our fault we paid.
We told them to atleast wave off the x ray charges and give us the x rays. The front office lady said she will talk to her manager on Monday if can be waived off and will get back. Which she never did.
On Monday the 8th of Nov. I called to know regarding the x rays twice and she said I need to pay to get the x rays.
I am totally frustrated with their bad communication and horrible service. I need atleast my x ray charges waived.

Bhairavi Hemani
Bhairavi. [email protected]

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D
11:47 am
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Good morning, I need to make a complaint against Gentle Dental and Dr. Rodriguez and Dr. Poidmore. On January 13, 2021 and had my teeth extractions and dentures put on. I have gone several times to Dr. Rodriguez to get adjustments and I am still not able to eat or chew any food. I am losing a lot weight and I have not felt that they have cared about me or...

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A
8:42 pm
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Gentle Dental - Orthodontia

Battleground, WA gentle dental has not had a licensed orthodontist for two months. They continue to change my son's band colors and do no other care. I requested they allow him to go to Portland, OR so the orthodontist could at least move his treatment forward. The office manager said she would get right back to me. It's been three days and not a word. I have already paid for his treatment in full, but did not realize an orthodontist was not part of the package.

Desired outcome: I want my son to go to Gentle Dental Portland free of charge for a one time exams.

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8:47 pm
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First, a bit of background information. I was a happy customer of Gentle Dental. My prior dentist was actually a fraud. In four years of going to his office he never once looked in my mouth. Each time I went there they just had hygienists give me a cleaning. I had great insurance and a great job then, and I wanted to get real work done. I was already a...

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4:42 pm
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I am Elanna Hope Wilson-Guzman I have entrusted the care of my family to Gentle Dental for several years. I have been a supporter and recommended the services to multiple friends. However, I have had multiple issues recently. First, my insurance was not showing up and I ended up paying out of pocket for my son's extractions (September 3rd) and I was told...

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4:28 pm
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I was awaiting appointment aftterrr a through mes up on a crown and awaigin deep scaling, paid them over $500.00 did not get my money worth wnt deepy scalinf for free and a through cleaning at another one of thei offices.No denatl insurance at this time due to their ineptitude!!! ans basic stupidity... Clevelland ward 37 chestnut ave jamaica plain, ma...

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K
8:38 pm
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To make things clear, I am a retired dental hygienist. I needed a gingival graft due from my orthodontia treatment when I was young, which resulted in bone loss. It was NOT perio. I have excellent oral hygiene. My dental insurance provided me with your office since they took my dental insurance. I told the receptionist I was referred to them from my dental...

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G
1:17 pm
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I had a terrible experience with the root canal I received in May 2017. The front tooth crown was destroyed during the root canal and I was told that I would need a new crown. I was not told this until I was walking to the dental chair where the root canal was done! So I had NO choice but to agree to the replacement for another 550.00$!! The root canal...

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M
10:12 pm
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I'm am not happy at all I got a filling done in July and just went to a new dentist to find out I have to get a root canal in 5 days or less, I'm so mad I paid 400 for that filling and I had more done and they are not sure yet if I'm going to need root canal on the other teeth that they filled, I'm going to call tomorrow or I want someone in contact with me...

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B
11:25 am
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Gentle Dental on Rte 1 South /Newbury Street in Saugus MA should be closed down. I am a 70 year old man living in a transit housing for Veterans. I have Delta Dental insurance. $2, 000.00 max and to my surprise a deductible over $200.00. For this total amount 5 teeth were pulled. I asked if they could at least get me bottom false teeth for my daughter...

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Gentle Dental - dental services

Unethical... Crooks... Told me they take my insurance then bill be more that 50% more... When confronted said it's normal. Insurance company said no... Then, gentle dental said 'oh, we made a mistake'.

Crooks, crooks, crooks... And dr. Fergunson lies... What a terrible practice!

And I found out from their staff that they put their own reviews on their website and www.myrepupation.com... more unethical behavior!

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7:34 pm
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The following is a email(abbreviated version) sent to the Gentle Dental Offices: I must cancel all further appointments . REASON: I requested an appointment on 07/27/2012 via email. I received a phone call from Paige Gatton (Patient Services Team) to confirm the appointment and receive new patient registration forms. I was sure to ask if Gentle Dental...

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D
6:56 pm

Gentle Dental - Never treat your customers like that

Submitted by Dr. J. My experience with Gentle Dental located at 5815 Melton Drive in Oklahoma City, Oklahoma 73132 was about as bad as they could come. I arrived there on June 17th at 11:00 am CST for my first appointment. Brettany Tinsley, whom I am told was only recently transferred there . . . perhaps a "pass the trash" situation from her last job . . .? . . . didn't bother to inform me in advance that I would need X-rays. If she had told me before I had come in, I could have brought them with me, as I had them, but she made no mention of that. Given that I had already had sufficient doses radiation from X-rays from dental cleanings both abroad and in the USA over the past year or so, I declined and told her that yet another dose of radiation in such a short period of time would be very unhealthy.

I only had two choices: I could either get X-rays there or get them from a previous place. Brettany did offer to do the X-rays for free, but she also knew that I didn't want more radiation, and she got very rude . . . extremely rude! She told me that I could call and get the X-rays, but she said right then and there that I would not get them for at least 2-3 days. I told her that I wanted to call them to ask for them, as the other place wasn't that far away, I asked for the phone book. Brettany Tinsley gave it to me and I found the place to call, but then she took the phone book away from me and stated that she would look for the number, losing the number I had just found in the process. I informed her that she had just lost the spot to call, and she insisted, "They'll be easy to find in the yellow section." I specifically told her that I wanted to make the phone call and that I would like the pages back. After she had difficulty finding the place I wanted to get the X-rays from, she gave them back to me to find them.

My wife called me on my cell phone number while I was looking for the number in the phone book--again. I stopped to talk with my wife for a second and to listen to our baby-to-be's heartbeat, as she was getting an ultrasound. Once again, Brettany Tinsley took the phone book from the counter and made the call herself. She rudely told the person on the phone right in front of me, "I told him [me] that I would do the X-rays for free, but he refused." She continued to talk about me and was rude, so I decided to call them myself and get the faxed over quickly. While I was looking for the number she and another office manager, Tabbitha Pollard, rudely started whispering about me right in front of me. Hello! I was right there! Did they think I would not hear or be able to read their lips?

Brettany Tinsley even mocked my mild-moderate stutter right in front of me, and another staff member smiled as she did it. HOW RUDE! After getting a person there who said she would get them faxed right over to me, I filled out the three forms you fill out as a new patient. As I was doing this, Brettany Tinsley handed me a card with her regional manager's name on it. Brettany then told me repeatedly that she would be happy to help me find another dentist if I wanted. Why? What? I just wanted to get my teeth cleaned! Is that so hard?! Why would I want to go elsewhere? My wife had already been there before Brettany Tinsley ever started working at the new location, and I had been in there, too, with my wife and we had never had any problems. We had paid hundreds of dollars for the dental work and had done nothing wrong.

At any rate, both Brettany Tinslet and Tabbitha Pollard started going behind closed doors and making calls to various Gentle Dental offices. They even closed the door so I could no longer hear them. Finally Tabbitha Pollard emerged and told me . . . as I was waiting patiently to hear back about the status of my X-Rays, that my appointment time was up and that the dentist would not be able to see me then. I told Tabbitha Pollard that I wanted to talk to the dentist, and she told me that he had already left the building for lunch. Really? I had not seen him leave! Did she think I was a ###? I guess so . . . So, I went over to where the dentist worked and called out his name, asking another worker there if the dentist was still there. Guess what?! She said, "Oh, Dr._________ (I am choosing not to include his name for personal reasons) is with another patient." Really?

I looked back at Tabbitha Pollard and said, "I thought you said he wasn't here." She retorted rudely, "He's working on his lunch break. That's what he's doing." I said, "Well, I still want to talk with him." She snapped back, "Well, you can't. We're no longer going to see you as a patient here. You need to leave." I left and tried to contact Gentle Dental's corporate office, but no one answered. Finally I called another location in Oklahoma and was able to get the phone number for a lady named Debbie. Debbie didn't care and I told her I would sue . . . and she still didn't care. She was just another corporate suit who cared nothing about the customers. I spoke with the dentist we were supposed to see . . . after spending much time looking up his name and location on the Internet, and he was kind enough.

However, even though he was with another patient at the time of this stupid and avoidable incident, he could have come out to save Gentle Dental from losing many good paying clients. I told him what I wanted - a formal letter of apology or else we would sue - and he said he would try, but he himself was only an employee of Gentle Dental. Both Tabbitha Pollard and Brettany Tinsley of Oklahoma City, I found out today, refused to apologize in any way, shape or form, and they were actually supported by the corporate office. I could say more about the dentist but don't wish to do so for personal reasons at the moment. STAY AWAY FROM GENTLE DENTAL AT ALL POSSIBLE COSTS! YOU GET WHAT YOU PAY FOR, AND IT'S NOT WORTH IT! Never . . . never treat your customers or even your worst enemy like that...No!

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12:10 am
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I was told I had a credit on my account and I asked for a refund. They told me it would take 6 weeks to process. I called after 6 weeks to check on it and told they couldn't refund me until all the cliams were paid. The claim in questions was a year old. The office manager told me that she sent it to the insurance company and I would have to wait until they...

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I have requested a detailed billing of the charges and have not received this. I have been requesting this since June of 2010 and nothing yet. I specifically asked them not to do any additional work that would not be covered by my insurance and they did indeed charge me double. I have yet to this day to receive this information other than threatening...

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3:25 pm
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We have just experienced one of the scariest experiences in my life. We made an attempt to make a first appointment for our children to have a simple cleaning with either Rita or Benita Evazyan DDS. We read horrible reviews about Castle Dental and decided to choose another dentist in Burbank. We spoke with Azza the extremely HIGH STRUNG head of the dental...

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