Poorly installation of dentures
Dennis Hiller, service date. started 09/28/2022 ... My extraction was good and no problem with staff. New plates wobble. Surgical Placement of Implants Body (2) were to close together, causing teethe too not probably fit. Dentures top and bottom are not correct (i first set of upper were crocked). I'm requested a refund for Body Implants and Denture...
Read full complaintLexington SC Aspen dental practice. Supposed to provide service and products with customer satisfaction. .
Do not go here. Aspen Lexington SC. See above comments. Terrible customer service and no words can say enough about it. Huge mistake for stepping in this Aspen practice located in Lexington SC. June 2023 broke a crown made a appointment for replacement crown. They put temporary on it lasted 3 days. Go back in another temporary it lasted 4 days. Go back in...
Read full complaintPayment
I received a upper and lower denture from Aspen Dental of West Burlington on August 18 2023. I paid CASH PAYMENT OF $2000 on July 24th and the remaining balance, which was $1538, on August 18th 2023. Conveniently, my insurance provider, Delta Dental, sent payment on August 18th 2023. I requested to be reimbursed my cash payment of $3538 at the beginning of...
Partial denture
it started april of 2022 had three teeth pulled decided to have a partial denture made. my insurance would only pay for a small portion went with genesis credit to pay for the rest after 2 measurments and 2 fittings neither fitting was able to get the partial to fit. I went in july for a cleaning they filled a cavity Dentist asked how my partial was fitting...
Read full complaintReimbursement for money owed
It started when I had a night guard made, first of all they said, they had to send it over seas. I waited 4 months asking where it was. Finally I demanded it be made in the USA. Now they charged my insurance company and
myself. Well long story short, I went back for a cleaning, this is when I found out they owed me money. Now the money they owed me was more then what they charged the Insurance Company.
Customer service
On 10/12/23 I had an appointment with Aspen Dental in Lake City, FL The Dr. and the young ladies that assisted him, especially Asley she talked to that made me feel comfortable. On 10/16/23 I had some problems with swelling, I call the emergency # and were told they would contact the Dr. I call the dentist office to see if the Dr. had sent a prescription...
Read full complaintDebra nocera
I’m not happy with my upper denture the the doctor at Aspen Dental was nice but made me very uncomfortable nervous. I had to go somewhere else because I don’t think he wanted to put finish my denture so I’m going somewhere else it’s in the process they’re fixing my implant that came out and the upper denture they have to replace because they say it...
Read full complaintAspen dental denture is horrible
In March of 2022 I had my top teeth removed and a temporary denture placed in my mouth. I got the permanent denture in September 2022. It is horrible. I can't talk right and it is very uncomfortable. I went back several times to see if it could be adjusted. I was lucky to get 5 to 10 minutes with a different person each time. They would do something to the...
Read full complaintAspen dental/ dental care
I was informed that if I pay half of my total upfront that it will cover cleaning, few extractions and temporary top denture . So paid1.862.75 to receive the care got my cleaning scheduled to go back 10/9/23 at 2pm. Im called to front desk and the clerk told Mr I had to pay another 1,000 for me to receive the care . I didn’t even receive what I already paid for . Im not paying another dime until I get what’s owed to me . Im really upset. Very misleading on y’all’s end from shy I was told n very beginning I did my part I paid 1,862.75 up front I trusted y’all with everything . But im seriously diapointed mislead and never received the dental work so I need my 1,862.75 back today.
Desired outcome: Need and want my $1,862.75 back today if there’s a problem either this I have my lawyer in stand by
Xray Tech stopped xrays saying they didn't have time for me.
All I had asked for was to get my broken tooth pulled. I had made an appointment on 5/10 but when I went in was told they had double booked appointments and rescheduled mine for today. (10/11/2023) They may have called to let me know instead of letting me come in. During the xrays the Tech took off the safety vest before telling me I required a full exam and they didn't have time to work on me today. I didn't get to see the Dentist to ask how much time he needed to pull a tooth.
Desired outcome: Techs authority to stop xrays telling a patient they require a full exam we don't have time to work on you. Lawyer willing to take punitive action on percentage bases.
Given wrong color dentures
On September 18 went into the Tucker Ga. office to recieve my final bottom dentures they were place into my mouth they felt good. On previous visits I had problems with the dentures they made fitting correctly. They made a new bottom denture. Upon arriving at home, I looked in the mirror I notice the bottom dentures were purple in color. My top denture is pink. Whoever the technician that made the bottom denture must have looked at my dental chart and saw I was a Black American and took for granted that all black Americans have dark gums. When I returned to the Aspen Dental office on September 19 and spoke with the office manager, she informed me they would have to remake a new set of bottom dentures and they were not going to do that nor refund my credit card charge payment already made.
Desired outcome: refund payments already made $ 900 or send me to another Aspen Dental office and have them make a new set of bottom dentures that are the correct color.
Money back guarantee for ill fitting dentures
I still have not recieved my refund giving me the runaround not a happy camper Had two new dentures made they adjusted them still not fitting right they gaurantee your money back asof april and still no results 2300.00 dollars is too much money at my age of 89 to throw away please help me I have been in contact several times they tell me its coming still waiting what do I do next but get my lawyer and bbb involved?
Read full complaintAspen Dental Savings Plan
Signed up for Aspen Dental Savings Plan 8/30 for $39 + $20 for dependant.
Called to make an appointment; staff would not schedule appointments we requested.
Called to cancel Aspen Dental Savings Plan; Told us our accounts could not be found because we had just signed up..told us to call back in a few days.
Called again 9/12/2023 and spoke to a man who gave us his email address: miroslav.[protected]@aspendental.com. He again told us our accounts did not exist. We sent him a screen-shot of our accounts as we were able to see all of the account information. He said we would receive a call in 2-3 days..we did not receive that call. 9/12/2023 emailed a written request to cancel and refund.
10/3,10/4 and 10/5 have forwarded the 9/12 email, have sent screen-shots of 9/12 email; unable to be refunded even though your terms are 30 day full refund. We have provided written request after trying to cancel several times over the phone.
So extremely disappointed in this entire experience.
Desired outcome: Would greatly appreciate the guaranteed refund as no services were rendered and we Did Cancel well Within the 30 day timeframe per your policy and further provided proof of it.
Dental service not included in original
I went Aspen dental since it's all in one location. The first visit I had complete x-rays and exam by the dentist then talked office manager who out lined the total charges for everything including the temporary partial and my charges after having teeth pulled cleaned a partial plate and finally getting fillings. I asked when they were going to do the large...
Full tooth extraction then lied to about prescription for pain (no meds at all)
Ok, My wife had all her remaining teeth removed from her mouth this Friday afternoon. She was the last one in the office before closing and when she came out she couldn't talk. For the cotton packing in her mouth and the pain she was in. She wrote on a paper for me to ask about her pain medicine prescription. And I was told as the employee was locking the...
Read full complaintPermanent dentures and partial
I began my journey with Aspen last year. I had dental insurance that I would be losing at the end of the 2022. I was given a price and I paid in full. I had multiple teeth removed. I also had several crowns placed. I received my immediate dentures, and the fit was way off. I had a tooth directly in the center on my upper denture and the teeth in the partial...
Read full complaintDentist
I went in for a tooth ache and had full head of X-rays, quick exam by hygienist and quick exam from Dr. Carlucci. This is the Scranton, Pa office. I was told by Dr. Carlucci that I will need to be seen by an Endodontist because upper tooth which was my reason for coming looked like it needed a root canal, and lower 19 needed to be looked at. I also...
Read full complaintDenture realignment
I made an appointment to get my dentures re-aligned, I briefly saw a dentist who checked my gums and started a sales pitch about getting implants. I told her that I wasn't interested and just needed my dentures taken care of. They told me it would cost $ 800.00. $400.00 up front and the rest after the re-align was done. When I went back to see how they fit...
Read full complaintWork not completed but the entire bill paid. Now no one will call us.
Earlier 2023, Tim began a plan of care for dentures at the Miller Rd, Flint MI . Aspen dental center. The work was done up to and including the extractions and placement of the "temporary" dentures (upper and lower). We were told we were required to pay the remainder of the bill at that time ($3462.00). The final payment was made thru Care Credit. The...
Read full complaintRefund precharging for services
I was charged for a permanent bridge which I wouldn't receive for 4 to 6 months.I called and asked for a refund telling them I didn't want the permanent bridge.They said I have to come in. That is ridiculous ! Then I had a temporary bridge and I just didn't like the feel of it in my mouth.I said I didn't like the feel if the bridge in my mouth just...
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