Aspen Dental

I had some fillings done on upper premolars. The next week I had a gum infection..and being a hygienist myself could tell that a hunk of composite filling that shouldn't have been there was destroying my gums. I went back to the other dentist working there. He said the first dentist didn't use a matrix band on my filling and he redid the fillings. I paid a lot of money for this work. I decided on my own intuition that I needed to find a better dentist. I went to a very reputable dentist recently and showed my the botched job that was done on my teeth at Aspen. The decay was never completely removed and the dentist said that the work that was done was completely unacceptable, he would have to do a buildup and crown on both premolars in order to save the teeth. I'm educated enough as a hygienist to know that this new dentist was telling me the truth and could recognize by viewing my own xrays that Aspen Dental had totally botched my teeth and I could lose them now.

Had a tooth fall out on my temporary upper dentures, within a year of getting them. Then within the last year had the same tooth on my permanent set fall out. Went to Aspen Dental and charged me $129.00 to glue it back in. Seeing the same tooth, 2 sets of dentures, each fall out makes me wonder if there is a flaw in the lab process. If so, should I have to pay to have it put back in ?

Aspen Dental.. it took 6 visits to get my permanent upper dentures. On the day I was supposed to get my permanent dentures I was told that one of the teeth cracked and it would be 3 hours for them to replace it. I went to get something to eat and came back after an hour and a half thinking I would wait in the waiting room until they were ready. When I walked into the office the receptionist handed me a bag with the finished dentures. I had been told that when they were finished we would check to make sure they were right. This did not happen. I had to ask for the bag with the supplies that came with it. I was VERY disappointed in the final set. It looked like they had just thrown it together. The teeth were not right, and the bridge had areas that were so thin you could almost see through it. I had signed a paper that stated that I had agreed to the finals before I actually saw what they actually looked like, but agreed to a set that looked good. That was not what I ended up with. I will likely have to go to another dentist to get a good permanent set. Very disappointed in the final product.

My name is Tracy Kortum I went to Aspen in Niagara Falls N. I was billed for 2 crowns in March 1 lower left and one top left. I recieved the lower one right away but the top one they could not remove the temp crow so I had to wate over a month and a half for the dr to come back so he could remove it and put the perm one on ( they had to cut it off) I was billed 1299.00 for those 2. Then I lost my job and had to cancel the other two procedures which I was billed $866.00 for. Been trying to get credit ever since. They keep telling me working on it. Im paying intrest on that every month. I just want credit for the 866.00 for procedures not done.

Tracy Kortum

tracy.[protected]@roadrunner.com

On April 13th, 2023 I had broken my bar that is glued to the bottom inside front teeth. I was looking for a emergency dental service that could help. I found Aspen Dental on google and called. The call was answered by customer service rep, who I asked is this something Aspen Dental could help me with. She replied yes and had an appointment for me in Oak Creek, Wi. The call got disconnected. I called back and thankfully I did, because the next lady who I spoke to said she sees I have an appointment in Germantown, Wi scheduled. That was the first upsetting thing. So, I go to my appointment and was told we don't fix those bars here but could possibly remove it. I said fine to removing it because I needed it done. I was called and taken for XRAYS. I did not come for XRAYS. I was then put in a room. The dentist came in and went right to putting my chair back and did a quick removal of my bar by just pulling it off. Leaving all the glue behind on my teeth. She then told me that my XRAYs showed back build up in some of my gums. She wanted me to come in for a deep cleaning. It was posters I seen posted in the room. Seemed to be a more intense cleaning then your normal cleaning. I said ok, I guess. I then asked her where to go to get a new bar put in. She said "oh you don't need the bar anymore, I getting you a retainer. You just have to wear it at night". I thought ok. Go to check out and told a ridiculous amount. I said what is on this. The lady told me braces. I said I not getting braces. She took awhile talking to the dental assistants on what I was getting done. I was to make an appointment, come back same day for deep cleaning and a impression for a bottom retainer. I got that figured out and paid for the bar removed, deep cleaning, impression and retainer. The appointment was made for May 4th, 2023. I was called on May 4th in afternoon to see if I could come in earlier. I said well yes I can. When I got there, there was hardly any people like the first time I was there. I was told computers are down and they were figuring out why I was there. What? Ok so taken to a different area then the first time, a different dentist and while cleaning my teeth, she also did not have the XRAY to see where the bad tarter was, told me she usually takes a hour to hour and a half to do this, but she had other patients to see so I was not getting what I paid for in the first place. My teeth are not cleaned properly and for what I paid for. I asked about my impression that was to be done and she said nothing can be done now come back. What? So, I came in June 2nd, they didn't know again why I was there. I got my impression done by a dental assistant. Told to come back in two weeks to pick it up. Went on June 20th appointment time and the place was closed. No call, no email no nothing. A note on door said to all Waukesha Aspen. I did, they told me they call back in 24/48 hrs. No call. I called end of July to the Germantown Aspen number. It transferred me to West Bend. They said they would figure it out. August 10th I got a call, retainer there, make an appointment to pick it up. This is a hour away from me. Appointment made for 3pm August 21st, 2023. I get called back and they do not have my retainer she says. What? Now I am very very upset. She retakes my impression and says she call when its in. Next day got a call, oh my retainer is there in a different packaging that they not use to. I am so upset now and over it all.

Dear Sir:

I am filling this complaint because Aspen Dental has not refunded the money that it promised me. The amount is $1718.61. The company was not able to make a pair of Dentures that fit the way they needed to. The company promised to refund the money five days from the date 7/24/23 and it is now 8/19/23. Please

help me to receive this refund because I live on a fixed income and need the money to purchase a new set of dentures.

Don't go here for anything!i mean anything read the reviews on yelp or on one of the many facebook pages dedicated to the horrendous stealing smiles business but we are forming we will fight back . Please join my new page aspen dental victims fighting back!? please at the top leave your full name and state at the top. You can't keep ripping people off and no recourse