Aspen Dental
reviews and complaints

I had an appointment to have my crown to put on my implant on wednesday 5/11 at 8a.. I called them tuesday at 5pm left a vm because no one ever answers the phone. Told them to please make sure they have my crown.

Two seconds later, I get a text message saying I am being cancelled.

Then Janelle leaves me a message saying that the crown is not there (OF COURSE ITS NOT THERE BECAUSE THEY NEVER ASKED FOR IT)

So I call, nothing,, I go in Wednesday afternoon.. 'do you have my crown' yes..

ok, let's make an appt.

we cannot make an appt, we have to make sure the Dr. sees it first to make sure it is not cracked or anything. I said

'thats ridiculous' ... Make me an appointment.

NO,I was told NO>>> YOU CANNOT MAKE AN APPT>

I have already paid for this crown.. IT IS MINE>

I am going there on Saturday,, I am going to get my crown and if they don't give it to me, I am calling the police. They are holding my crown hostage.

This place is the WORST

Monday May 9th, 2022

I moved to Florida from Minnesota, needed to establish a new dentist. When I asked to have my records forwarded to this office, I was told that it was not necessary. After over an hours' worth of x-rays (which I had asked several times if this was covered under my Humana insurance, which was stated as yes). I know that it is "my bad" for not actually calling my insurance to be positive. But then, I was never asked if I wanted all of these additional scans!

After the hygienist looked in my mouth and pocked around eight teeth she was done. Then the dentist came in and spent less than 30 seconds with me. I asked about when the teeth cleaning would begin, was told if time allowed? That was why I was there!

I was then ushered to sit with the "financial adviser". She proceeded to explain that NO work will take place unless I agreed to spend $1177.40. This was mainly due to them wanting to do eight Arestin sites. I have never in my over 60 years needed to have that many done.

So now, I'll be sent an invoice for $148.00 for x-rays not covered. I'm being charged for seeing a dentist that I didn't see, and now this will count as one of my two dental allowed appointments. NOT HAPPY!

Had surgery to have my teeth removed to get dentures which was not done properly had to have a second one from aspen again the surgery was not done properly went to another dentist just for second and third opinion and both dentists said it was the worst work they had ever seen. Had to pay another surgeon to try to fix all the problems Aspen made that was 2 years ago still unable to put teeth in my mouth and the only way I will be able to is if we do implants but what all this has cost me I no longer can afford implants I want my money back and I want all this work fixed so I can have teeth in my mouth I am 63 years old and now look like i am 93 with no teeth.

Not to mention at the time I had this done I worked for Aspen Dental in there call center. I wish I would have known prior to going in their office

Trying to get teeth pulled at Aspen Dental in Millington, TN. 3 times they have sent me back home after being in the office. Cannot ever get anyone to answer the phone or call me back. Neighbor made me appointment for the 4th time over the internet, went in office today and Office Manager refused to let me be seen, saying today was for new patients only and they were completely booked up and told me that I would have to come back the next day. I would of got them pulled on my 3rd visit if they would of done their job and verified my insurance benefits, instead I had to do it for them.

So went in today again and Office manager was really rude. This has been one of the worse experiences in medical that I have ever encountered. I do not have a car and depend upon others for a ride and with gar prices so high it is really getting hard.

I was called 20 minutes after I left and was told to come back in after the Dentist found out what was going on. Dr Carlos Alexander is the greatest, but the Office Manager is so rude, even another patient told me that they were sorry I had to go through that

I went to Aspen dental to have my teeth cleaned and examined, after the exam I was brought into a finance office and told that I would need a $250 service which included a cleaning but when I got the bill a few weeks later it was for $2200! I never agreed nor was I told of the prices in which I was provided. Once I arrived for my appointment the doctor told me that I’m getting a periodontal cleaning ( what that meant I did not know nor was I told how much it would cost) This is called predatory lending and they ripped me off big time to say the least! Don’t ever go to toilet Aspen dental because they will rip you off as much as they can.

I have been to Aspen Dental to have my teeth removed and get upper and lower dentures, first I got the temporary teeth and used them for a couple of weeks and then went in and got the finished dentures right away I could tell that they didn't fit right they said to try. Them out and they will see me in a couple of weeks, when I went home I couldn't eat anything and they kept falling down very loose, so I wore the temporary teeth so I could eat ,I went back at least twice a month for a year and I still can't wear them I've paid around 5000 dollars and have to wear the temporary dentures which are wearing out , if you put them side by side you can see the difference.

I recently moved to the Atlanta area and visited Aspen Dental because I wanted to establish a base line for my dental health. I am well aware that I have periodontal disease and have been obtaining deep scaling for years to treat it. Prior to my arrival in Atlanta, I had the scaling done and simply wanted to obtain a regular cleaning to establish a baseline.

Once the dentist provided her review, I was told that it would be malpractice on their part to perform just a basic cleaning and that the periodontal quadrant scaling (at a price of $280 each) was necessary and that without it, they would not be able to do the basic cleaning.

Although I was astounded by their reaction, the laundry list of other items that they assessed to be done was enormous. I was told that my existing bridge had some wear and that teeth that had old fillings that needed to be removed because such fillings did not appear on x-rays. I was also told that I had several teeth that needed crowns. I then requested my x-rays and left.

I have dealt with some of the best dentists in the field and knew immediately that this organization was a scam because I should have the right to reject periodontal scaling and request a basic cleaning of my teeth. They should be there to recommend the service versus trying to force me to do a costly procedure against my wishes.

I am 79 years old . I went to Aspen Dental in Alexandria, La. January1-2021. I wanted new dentures for the top and I had 5 teeth on bottom. I wanted the Fud denture on top and the bottom with implants. The top denture was made and it look like someone had hit me in the mouth and I had buck teeth. The bottom which I had 5 teeth, she said was just a build up and she woild have to pull all 5 teeth. After the teeth were pulled she said I had no bone for the implants, A new top was never made for 6 months. I wore the old ones I came in with. She put 2 posts next to each other on the bottom and left them exposed about 1inch high. The teeth were 1inch high and did not fit down on the gums. You could see the bottom of the implant when you opened your mouth. The teeth were plastic and I was told it would be a soft gum. The denture had no grove in them to set on my gums. She told me that the teeth would flap up and down. When she saw I had no none on the back she should have told me and not put the implants. I paid for the Fud denture which I did not get. I had to wear my old top dentures to the end before the made me new ones. Everytime I complained they brought me a document to sign that they would not be responsible.I was suffering with these implants and no teeth that I could wear. I could not eat anything unless I broke it in little pieces because I had no room to put something whole in my mouth. After 1 year of not having any bottom teeth that I could wear or eat with I decided to go to a dentist that was a specialist on dentured and implants .When he saw how the implants were put in and how far out they ere exposed and so close to each other, he was shocked. The dentures he said was the worst, garbage. Aspen Dental charged me $12.016.50 for a very bad suffering for a year and worst off than when I went in. I am now having to pay this dentist $5128.10 to correct the damage they did and go through all the suffering and inconvience Aspen has done. I Would not advise anyone to go there for anything. I have all the documents and pictures of all that was done to me. I feel Aspen should be held responsible for the damage they did. I should not have togo to another dentist to get relief from the improper owrk that they put me through for 1 year. If you need anymore information, you may contact me at [protected].

i will never go back it is like buying a new car one long sales pitch. I had 30 teeth pulled out by the dentist he used novocain to numb the gums. The i understood

2 sets of teeth one set to wear while they making the real teeth it did not work that way i got one set of very cheap made teeth the teeth are way to small they look wore out and i only have had them for about 8 months. i paid $6,800. 00 if aspen dental would have made one good set of teeth i would not be wasting my time filing a complaint.

I'm waiting for my new dentures.However it seems that Cortland,NY Aspen one doctor is leaving and another is coming in.I had my first appt. in Nov. 2021. I had extractions done the 1st. Dec. 2022. I was told That I wouldn't have an appt. until June 7 2022. I was told by the Doctor that she recommend the top of the line dentures which I did and of course financed the $4000 + it will cost. The temporary bottom plate is getting hard to use because my gums have now healed. It would seem like I should be compensated for the delay. This is not a complaint,but I'm pointing out my situation. Thank You so much for your time in looking into this matter. Thomas Kimball

I just got these dentures on last Wens. 4/27/2022, When I picked them up I was concerned because they did not fit together right. But the dentist made me move my top plate to match the bottom plate on the left side. Well then the right side was off, they told me my mouth had to get used to them. So I tried them over last weekend. Well I expected sore spots. This isn't the first top denture I've had. And there is a sore spot on top. No problem. So I will have to have that adjusted. That's expected. But I tried to eat a Peanut Butter sandwich with them this past weekend and Guess what?! I can't eat with them! They don't line up correctly so they wobble about and make it impossible to eat with both plates! So... I called Monday morning first thing to get an appointment to get in there and get them fixed.But.. nobody seems to want to answer the stupid phone, and when you leave a message nobody calls you back! Grrrr! So, I waited all day yesterday for a call but low and behold nobody called me back. So I kept calling on and off all day trying to reach a real person, but nobody would pick the phone up ! So again this morning I called and tried and nobody picks the phone up! So again I leave a message! It's been 2 hours now so I really don't expect a call back again, Guess I'll have to show up when I go to town to do errands! But at this point I am very disappointed in Aspen Dental! If I could get a refund I would and go elsewhere! I bought your top of the line dentures because I wanted them to be nice, fit nice and have a good warranty! But... All I got for my $2400.00 was a pair of cheap dentures that don't fit! The back teeth are tiny! Not even the right size. I had temporary dentures from up north that I had for YEARS and they just broke so had to be replaced! So figured if I went top of the line they would be nice! But I'm really not happy with these! Is there a way to get a refund so I can go to somewhere else and get a real set of dentures?!

My husband went in to Aspen Dental in Smyrna to have teeth extracted, and one bone shaved while under sedation for new dentures. Additionally, they were supposed to fill two cavities. All of the services were approved with our insurance company.

They did NOT shave the bone as agreed, nor did they fill the two cavities. AND he received a bill from Aspen Dental for services that were already approved by our insurance company.

My husband went into the Dothan Alabama office on multiple occasions to get fitted for a new set of Dentures. We live over 70 miles away and he had made 4 trips to get fitted. He finally got the call that they were ready and when first trying them on they had to work on them for 30 mins he just put them in and smiled, but did not noticed the difference or how short the teeth was till he got home. With the dentures in it looked like he had no top teeth and we was so unsatisfied with the end result. So he called the office back on the same day to complain about the way they looked, so she told him to return 5/2 to see what could be done. When arriving for the visit, the front desk clerk began telling him that he did not have an appointment and he stated he spoke with a lady & she said to just come in but the front desk lady said well we will schedule you in . Yes my husband was upset because the thought they were going to send him away. So I went back with him and we told the lady that he was unhappy with the set, even showed her the difference from his old set compared to the new set. Basically the teeth was to small and one was crooked . The dentist Drew Patrick was one of the most unprofessional dentist that I have ever meet. He basically would not even hear our concerns out, he asked my husband didn’t you look at them before you left. He said yes I noticed the difference on the way home. I spoke up and told him that we was not going to pay for something that was not what we asked for .We don’t have money to throw away. He stated that we were loud and has an attitude and told the aide to refund our money then walked away. I asked the aide what was their procedure for customer service and she said we try to fix problems. This dentist refused to makes things right cause patient had an attitude. He stated refund their money. What about all the missing work days used to make all these trips and you just refuse to correct the mistake? We asked who was over the office and Drew Patrick stated he was the owner. Now we have to wait 10 days to get refunded and still no teeth. I even said what if his breaks again? Drew stated I didn’t break his dentures so unprofessional.

The “Doctor” pushed the anesthetic needle through the roof of my mouth and unleaded the entire content into my nose! Then, charged $5xx.xx for a “temp” that did not fit. 3 months of trying. Had a cantilever effect non-fixable mess up. Dr S Told me he would refund the $$, Office Manager messed around and 3 months later I came in to discuss several problems with the implants posts - checking on the refund. The “Finance Woman” told me they would credit my account. I said that was not what I was promised! So, she said she would send the CC company the refund. Never came. Went in to talk about it and she lied yet again! And then gave me a quote for the teeth that would go on the posts, and what she failed to remember, was I wrote down the first cost quote. And, went to several dentists in the area. They marked up the cost of the teeth so they could mark it down. They THOUGHT I would rather get a “refund” - but being held HOSTAGE is not a pleasant feeling! I wrote the Dr S a letter trusting him to do the right thing. He also had said I made disparaging words about his practice - I had NOT! Even with all the mess! So the staff mentioned it was a comment I made TO ANOTHER DENTIST - I never did besides, there is HIPPA - right? Not to this Dr S! Totally a rip off! The Zero % financing is a lie too. They mark up to mark down. The Dr is not honorable, and the staff openly lied on many occasions. They slow walked getting my dental information (and I paid a premium for the “work” they DID do! And the two women at the front desk and in finance jeered at me when I had to pick up the last of the information I needed for the next dentist. TOTALLY INCOMPETENT AND UNPROFESSIONAL!

Last thing. Dr was confused with white to clear material coming out of the side of my gums in the area of teeth removal. I then went to a REAL dentist who identified the next one that came out as tooth enamel. Dr S must have not had that covered in Dental school - because it totally confounded him!

Had a 10:30 emergency appointment that I made on Sunday because of a painful abscess tooth that wanted extracted. Got there at 10am went in at 10:30 and the proceed to give me a full set of xrays for 45 minutes. Then they put me in another waiting room for 20 minutes.

Finally I got into dental chair and had some dental assistant exam all my teeth.

After that it was 12 pm and took me to a desk and told me they can fix all my teeth for just over 7 thousand dollars but I can make payments.

Totally in screaming pain I said I need my tooth out! She said they were extremely busy but if I could come back at 3 pm they could squeeze me in. What? But pay 300.00 now.

I had to wait in my truck because I came from out of town because they said Sunday they would take care of me.

At 2.30 they took me in and it was the most painful tooth extraction I ever had!

Ordered 6 pain pill and antibiotics and out by 4pm.

Never again!

Armand lacroix

Oh my God, my sons dog lost my bottom denture. So I went in to have one made at the tune of 800 plus. They were able to rush the process for me and when I got them they are so crooked and I can’t wear them no matter what I do. So I’m going back in and demand they make me a new one and I’m going to refuse to pay my credit accoun. Actually I should have never gone back there after my first experience. I had some work done and a crown repaired. But the teeth they worked on are darker than my other teeth and look like crap. I will not let them get away with these terrible dentures.

After a year of waiting I finally get an appointment for a consult for dentures. It was set for April 19th 2022 at 2:30 pm. I recieve two confirmations about said appointment. One was verbally, via phone call, which was two days prior of my appointment. The other was a text on the morning of my appointment. Both was confirmed for 2:30 pm on April 19th. I live an hour away from the dental office so I take the day off work just to make sure I make it. I have been living with no teeth for over a year. I have trouble eating and I am very insecure about talking to people and smiling at people. So I'm driving to the dental office excited I finally get the whole process started. I'm thinking this will be great. I'm going to have teeth again especially before summer and my vacation to the beach. I get there at 2:15 pm like they suggested I do. The receptionist tells me that I'm wrong and my appointment wasn't till 3:30 pm. I know I'm right but it wasn't worth the hassle so I feel out the paper work and patiently wait till 3:30. As I set there and watch people come and go I start to grow impatient. Then a gentleman comes in and claims he has an appointment at 3:30. He fills out the same paper work as I did. At exactly 3:30 he is called on to see the dentist. This seemed weird to me since I was told my appointment was at 3:30. I waited 15 more mins just to make sure before I asked the receptionist what was taking so long. I have now been waiting for an hour and a half. So when I ask the receptionist what was going on she first told me the gentleman was there first but he wasn't. He showed up at 3:15 for his 3:30 appointment. Then she tried to tell me that they was just busy. This made no sense to me. I had an appointment made and confirmed and I was just simply forgotten about. I could not get any help or reassurances on my situation. All I wanted was to see the dentist so I can have my teeth back. Nobody was able to help me so I got in my truck and drove the hour it took me to get back home. I lost a days worth of work, used up a half a tank of gas and now after a year of waiting I don't know where else I can go to get fitted for dentures.

these compare to the crooked halloween teeth u put in as part of a costume havent worn them at all because they hurt so bad and still waiting to get in for adjustments its been a week and waiting 2 more weeks to get in