Aspen Dental
Reviews and Complaints

In pain for days and they are too busy to fit me in after saying come as often as necessary for adjustment. The lower dentures (where I had surgery) are fine. Uppers are inflamed and also causing headaches. Surgery was on April 11th approximately between 2 and 3 pm. at the Stroudsburg,Pa. location. After an upper adjustment on the 13th the discomfort gone was and the problem passed to the upper right gums now. After calling them on the 14th I was told the were no openings to help me out for several weeks , not even noticing iI had an appointment on the 29th. In the mean time I have not been able to eat any food other than soft foods. Slower gums are healing well but I need other adjustments as well. My uppers and lowers do not line up either and causing headaches from misalignment.

I paid $7500.00 for top upper and lower partial I had my teeth pulled 7 months ago and I still have no teeth. Went in today and they put me back now until may 8th 8 months of waiting. And now they are saying I need fillings in the 6 teeth I kept. I just want my teeth and I am not paying another dime until I get something. I am in pocatello id. I am getting really perturbed. Pease help me get my teeth this is rediculas my son walked out of his dentist office after 2 hous with teeth

My partial broke and I took it to Aspen Dental to fix it. They made my top plate and partial both. I asked if they could adhere it back together. They said no, they have to do a couple of impressions and make a new one. I said ok. I went to pick it up, waited till I got home to clean it and wear it. It cost me $49 to get it done. Well, all they did was put the broken one back together. It is not even and is rubbing my gums. I went back to see if they could file it down. I was told, I'd have to go through the impressions again and pay. I have paid out $5000.00 + cash money for a top plate that is loose and a partial that rubs my gums. You would think they'd do it right. The bottom is loose also. I'm retired on a fixed income, I can not keep paying out money for them to not fix it right. I would like them to fix them right for the money I paid,or reimburse me and I will go somewhere else. I don't feel I should have to keep paying for something I already paid for. Please reply. Have the time I can't wear them, depending on what I eat

Began account while working in Sioux City Iowa, home Birmingham Alabama. Had partials made before I left Iowa, had problems with partials immediately. Gardendale office lost my first one, would not replace! Paid for second that broke recently. Office bad attitude and now they've come up with additional charges not given when partials received!

Was charged for dentures that I can not wear dentist refuses to fix problem I have requested a refund and have gotten nowhere

I paid upfront for dental work this office gave me poor quality product that does not fir properly and refuses to fix they do not stand by their guarantee promise. They are a rip off office that does poor quality work.

- I had a “deep cleaning” done at Aspen Dental, Port Richey, Fl Location back in 10/12/21

- I’ve met with Christian (then office Mgr)

-I had the worst experience there, they took a bunch of x rays then provided me with an estimated bill for $24,683.00 for the recommended work which included replacing crowns,

-I told him that I would only want to get the “deep cleaning” that they “recommended”

- The bill for that was $2,624 wow!

-After the insurance coverage my charge, was $564.80..

-I paid I left an vowed never to go back there again!

— And to make matters worse I receive an email from them today 3/30/22 stating that I had a “balance”?

- I then called the office and spoke with Megan (present manager) regarding this email, and she stated that my claim was “denied” by United Mutual of Omaha..and that I had a very large balance? I then asked to speak with Christian and she said me no longer works there?

- I then reached out to my insurance company and spoke with Brittany (customer service) and told her what Megan had said..

-she stated that back in November they received a call asking for an email address and that Aspen Dental, Port Richey Fl had never submitted the bill, and that they had only submitted for an exam/ ex rays..(that was supposed to be free your office told me when I went there)

- Now I find that Aspen Dental, Port Richey Fl, never bother to submit the bill to my insurance company..

- Not only was I ripped off, your office doesn’t even do their job correctly!

I can’t even begin to tell you how my whole experience with Aspen was a total disaster!

Hello, I am very disappointed in the quality of work received from the Florissant, MO location it started off good the staff was friendly and great customer service but after the service was complete things went soar. I had a front upper bridge placed in February 2021, which I feel that my teeth were filed down to much because it is 1 year now and one of the teeth have broken and the bridge is loose. I was also measured for a upper partial which was not formed correctly because the teeth are in the partial are not full teeth. I told the dentist that the teeth did not feel as if there were enough but he said that they were okay. None the less, upon visiting in August 2021 for a cleaning and advised again of the partial but the dentist did not do another fitting for the partial and said that my bite is okay. Now we are in March 2022, and this bridge is loose and I do not even wear the partial which does not fit. Because the lack of assistance from Aspen, I have gone to another provider who has advised that they may not be able to recement my bridge but may have the bridge replaced. I have already financed over $3000 at Aspen dental. During that same visit I was advised that I had a remaining co-insurance payment of $1400 that I owed. I told the receptionist to add that to my financing. But in November I received a bill stating that I owe $1400 in co-insurance, so I contacted the office to speak to someone in billing but was told someone would contact me back. Needless to say after a week, no one contacted me back, so I called back again to no avail have I received a call back. I called a third time a after a month once I received another bill and the billing person stated to me that they could not add the $1400 to the financing because it has been longer than 160 days past the service date. As of right now, I refuse to sink anymore money at Aspen dental and have taken my service to a reputable dentistry. I am very angry, disappointed, and I feel that there is no reason for me having to have a replacement bridge a year after it being placed. I also feel that I should not have to pay the $1400, this should be written off due to the office's negligence not mine! Also, my suggestion would be a refund for the partial that does not fit and pay for the cost of me having to go to a reputable dentist office to recement / replace the bridge and fix the work that has ruined how I eat and my self esteem at this moment. I don't want any employee from that Florissant Aspen dental provided me with anymore service, I just want a refund so, I can pay the more reputable dentist to fix the work. My name Yolanda Bogan and I can be reached at [protected], contact me so we can resolve this nightmare.

I went to my first appointment with this group since my Medicare Advantage program had only this group in a 20 mile radius. I have had regular (2-4 times per year) dental care up to this point.

They spent a good 20 minutes doing more Xrays than I have ever had in my 65 years. They then did my "gum measurements" which had 2 pockets at a 5 level and 2 at a 4 level- it had been 6 months since my last dental visit elsewhere.

They discussed my treatment plan and had me meet with the office manager to go over "financials". I did not receive the cleaning I had asked for and was told that they could not "ethically" do a cleaning until I had a scaling done. Their scaling involved using an ultrasonic device for better cleaning beneath the gums, which has been my REGULAR cleaning for the past several years. They refused to set up an appointment for a cleaning until I paid 50% of my responsibility after insurance coverage- $688.00 (insurance does not pay for scaling).

When I asked for an itemized estimate, they had included an electric toothbrush which I did not ask for, a cancer-screening charge, and a mouth rinse for my "developing peridontal disease".

As it turns out, my son had the almost exact conversation when he had gone to Aspen Dental years ago.

I feel they did excessive X-rays and padded the bill with various add-ons in the guise of complete and ethical care.

I will not be returning to any of their offices as this seems to be their modus operandi.

Dentures do not fit properly, did not receive the dentures that I purchased. Have complained for 2 years that I was not happy with them. Was told 2 months ago that the office manager would look into it and still have not heard anything. I would not recommend this company to anyone; their satisfaction warranty is worthless.

They gave me a cost. Told me what would be done. So after the cost going up fron 2,000 to 4,000, and still not everything was done. I had an exray bite in my mouth and nurse tried over cord and jersey my head. I was pushed out in a hurry so they could have a meeting. Now I have a metal partial in my mouth that I can't even eat with cause my real teeth hit the metal. Ill never go back to them. Never will recommend them to anyone, not even my worst enemy. Flint Aspen dental is a joke. At least the one I went to on Miller rd. In flint. I was lied to and overcharged and I hope people think twice about going there.

Jan 3/4 2022 i started the process to have a snap-in denture. after a few days i was provided a temp denture. not only do the teeth not line up with top but after three and a half months and many soft relines later i am still not able to chew food without the denture dislodging. bad enough to spend all this time with stupid looking teeth. i also am having health problems do to the ingestion of food that is not chewed properly. i no longer think that this branch is capable of handling my needs. i need a denture that i can eat with

Occurence 3/10/2022

Place: Greensburg, PA

I had waited a year to be able to, what I thought, afford teeth extraction and dentures. I have a disability and several other significant physical impediments.

When I called to schedule an appointment the price given by the office manager was $1700 with 60% required down. I arrived to have dental impressions made.

First I was led by the dental tech to the X-ray room. I refused as I was for an impression. This person did NOT take the time to read my chart!

With a mouth already sore, I have the impressions made with the impression tray scuffing my oral mucosa. I was suffering acute shoulder pain and leg spasms during this time. ( I am having a total shoulder replacement in May.)

Taken to the same person who quoted $1700, rubbing my mouth, I was curtly ordered to put on a useless mask. I know what I'm talking about. As an investigative journalist, I know the efficacy of this control/domination practice. I also worked as an RN for 30 years: 2 years on the Army HIV research wards in the 80's and as an OR nurse for 7 years.

I was told the price was $5480 and this office manager denied the quote given over the phone. Also, I was told on phone adjustments to appliance type and other options could be used to remedy any financial difficulties. This NEVER happened in person.

All this for a toll road drive of 30 minutes.

This place is practicing poor medicine and unethical price baiting as well as being exceptionally rude and callous.

Totally unprofessional , no assistance offered financially other than getting a loan.

I made an appointment in January 2022 for March 5, 2022, at the Glastonbury CT office. Am a first-time customer looking for some partial dentures. They change my appointment to 9:30am without notifying ahead of time. They notified me the same day at 8:03am via when I was in my way to the office. While in the office I checked my phone I noticed the text and I talked to the girl at the counter to question why the appointment was changed, and she told me that the appointment was for 9:30am and I have to show her the appointment email confirmation and then she told me that system does that. So, I told her that I may leave because this is not acceptable and unfair, and she said that if I feel that way I can go. They showed me that they do not care about new customers, so I left the office. This is not good for business, and I will not recommend this place to anyone not even to my worst enemy.

Note in their website the put on just the good reviews which I think they are made up.

Sincerely,

Miguel Lefebre

127 Lebanon St

Hartford, CT 0611

I'm aspen dental patient I have implant

dentures it's so many times so many

locations hand full of dentures I still can't

use it one of my implants came out I was in

so much pain for months I been ignored and

neglected now the regional manager sent

me a email saying they can't help me

anymore after all my pain and suffering and

so much money I don't know what to do

anymore I even called the Aspen

Headcorters nothing they say they feel sorry

for me that is not enough I was trying to

connect with Michel Dickerson but I been

told his the boss I can't talk to him please I'm a 68 old woman I don't

have any money anymore please put your

hands in your heart and help me please I'm

begging you gonna wait till I hear from you

please solve this for me in name of GOD my

phone number is [protected] thanks again

My overall experience with Aspen dental has been sometime disappointing as I wait on the phone 30-40 minutes to make an appointment it's very fustrating I could not with a clear conscience recommend anyone visit the tucker location,the customer service sucks!

I went for appt it was weird I think second one saudered tooth then went to help somone else came back it was closing time they tried pushing me out it would not work. see my mom has cancer and she has hard time driving anymore her arm locks up she gets close to fainting but they didn’t ask that all they saw this guy is epileptic scitzofrenik and mentally retardation and short fuzed so they made excuse to push me out they did with a lie a lie I new was bs but I couldent prove it but I found a way