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Coast Dental Services
reviews & complaints

Coast Dental Services
reviews & complaints

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146 complaints
81 resolved 65 unresolved
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L
2:26 pm

Coast Dental Services - My son's dentures

Coast dental in Fruitcove FL

The biggest mistake was they made impressions right after they pulled all his teeth. They should have waited for his mouth to heal first. They said they were probably going to have to make a different set what they didn't say was that I would have to pay out of pocket for them. Why would a professional dentist let someone leave thier office with useless dentures. Just one more way for them to make more money. So now I have a very depressed 23 year old son who can't afford new dentures. As a parent I am so upset.

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Coast Dental Services - Dental Appointment

Recently I scheduled two dental appointments for me and my adult son. When we showed up for my son's appointment they said they do not have him on the schedule although we have a text from them confirming the appointment. So, I said no problem please check that you have me on the schedule and she confirmed she did and she asked for my insurance card. She immediately starting saying derogatory things about my dental insurance. Please know, my husband works for one of the largest companies in the world and our insurance is a Cadillac policy. So, I went in for my appointment and she informed me they have been trying to get in touch with me because they need my insurance and I told her I gave you that information last time I was here. She said, well the dentist is not in on Fridays you will have a virtual visit. This place is a joke and a circus and I would not waste my time.

VM

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D
10:07 am
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Coast Dental Services - Unethical treatment

I went to coast dental, because my insurance is taken there. However when I went for an appointment, one there was no dentist there I only had a virtual visit, and two I was told that my pockets were deep and I needed deeper scalings. I agreed to getting the deeper scalings and even came back for a periodontal maintenance visit a month later. then they...

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Coast Dental Services - Coast Dental in Wesley Chapel, FL, was to put caps on my teeth.

Coast Dental in Wesley Chapel, FL, were to put caps on all my teeth. They ground down the teeth too short and put caps on that we're too short; causing my gums to be severely inflamed. The teeth were too small and looked strange. I subsequently went to another dentist who took scans and X-rays and showed the damage to the gums. A prosthodontist informed me...

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B
10:34 am

Coast Dental Services - Charged for services not rendered.

Dr. Chumpitaz of Deltona coast dental sent me a bill for services never rendered. Also he billed my insurance company for services not rendered. I called the office two days and they never got back to me. I need this to be resolved as soon as possible. The only work I had done was the initial visit where I received x-rays and an exam. That was all taken care of and I never went back to him. The bill said they performed periodontal scaling and gingival irrigation. I never had this done. Please negate this bill and tell them to return money given to my insurance company. My bill was 129.00. Humana plus was billed for 505.00. I would appreciate your prompt response. Thanks. Barry Koven, 2969 Greynolds St. Deltona Fl. 32738. 386-747-9332.

Desired outcome: Negate my bill for services not rendered. Also return the money he received from Humana.

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Coast Dental Services - Refund

Hello, my name is Terry Johnson and I am seeking to get the refund I'm owed from Coast Dental. I went into Coast Dentals Lawrenceville Georgia office in February of 2021, I'm not sure of the exact date, with a toothache, they did a exam and the dentist told me I needed three teeth pulled. We scheduled an appointment for the extractions on February 8th. They told me that it would cost me $443.10 to have the teeth pulled and they would bill my dental insurance provider and refund me the difference. I paid them the $443.10, they did the procedure, I provided them with the dental insurance. I waited a couple weeks for my refund or a call from Coast Dental, I heard or got nothing. I called them and spoke with the office manager and she said it could take up to 90 days for the funds to go through the different channels before it can be released to me. I waited the 90 days and still nothing. I've called the office several times and it's always the same. All I want is the $348.48 that I'm owed. By the way, I forgot to mention that I called my dental insurance company and they told me that the only amount I should have paid was $94.62. Here we are on September 13, 2021 and I'm still waiting on my refund, it's been 7 months, can we please resolve this?

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Coast Dental Services - Overcharged due to disregard of hmo procedures

Beginning in December of 2020, I engaged Dr. Alfred Choi of Coast Dental in North Fort Myers to repair significant problems with my teeth. The first appointment involved Dr Choi looking at a severely decayed bottom tooth and wiggling the teeth around it. He proposed that we start that day and replace several teeth. He refused to give me a Proposed treatment...

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Coast Dental Services - Cannot get refund

Paid for services at the Lake Miriam Square office in Lakeland Florida in November 2020. $1, 409.00
When I returned for the followup visit (to get cap put on)in December 2020, the dentist that I had seen had quit and not left the appropriate paperwork and had not ordered the cap.
A new dentist checked me and set up a followup visit
I returned in January 2021, and the cap was still not ready, the dentist that has seen me in December 2020 said said that I was not her patient and she would not work on me.
I went to a prior dentist and and an Endodontic specialist and they were horrified at the butcher job the original Coast dental dentist had preformed on me. they told me he has started a root cancel and left it unprotected and incomplete and a mess. It cost a lot but I had everything fixed properly.

I applied for a refund from Coast dental in February 2021. After many calls and emails, I was informed by the Lakeland office in May 2021, that the paperwork had been completed for the refund and sent to corporate for payment. I have called, faxed and emailed weekly since then and still have not received a refund.

Desired outcome: Refund $1,409.00

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Coast Dental Services - This Mableton Office Refused Treatment on a service I already paid because it was an different Clinician.

Hello Coast Dental,
Good morning hope you're enjoying your day so far. I (Gregory Parker DOB 4/30/80), made an appointment Sunday May 23, 2021 Online with the Coast Dental for the clinic in Mableton GA.

Chief Complaint: I have an broken Tooth that needs service or pulled. I also want to complete the service I already paid ($700 Plus) to put in my fake tooth into my mouth

I spoke with the Mableton office a couple times, they needed update insurance information etc... Never once converse I had an outstanding balance, but please remember this statement. 5/26/21 I arrive at 11:49am and was directed to the manager counter, Dawn Polk communicated I have an outstanding balance, and before moving forward I would have to pay. I asked to just finish the service I already paid for, she then proceed to walk and speak with the Clinician and upon arriving back she stated "He's not going to do it because he won't paid, the doctor who started the service is no longer here". I'm a Manager in UC and you NEVER communicate to a patient, the doctor refused treatment do to not getting paid. I asked Dawn Polk (Senior Office Manager) to put it in writing of what she told me, then she refused to do so. Ms. Polk then lied to my face and stated she didn't say that, which that's an total insult. It was a young lady at the front office the entire time that heard everything. I'm not trying to get her into trouble, but after Dawn left to speak with the Clinician the FO lady looked at me and said I heard her as well. I have never been treated like this in my entire career. I'm sure she meant to say this Provider won't receive credit since the other Provider already started, but that has nothing to do with the patient. Dawn is setting an bad example in front of her staff members by communicating to patients their refusing treatment because the doctor won't get paid. I accept to take an lie detector test 100% regarding this entire situation.

Please excuse any grammar errors typing through my phone.

Greg Parker 404-840-3182

Desired outcome: To complete the job I already paid for at another center/ Give me full reimbursement including what the insurance paid.

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3:50 pm

Coast Dental Services - Refund not received

I went to get my teeth cleaned on December 11, 2020. I paid $154 at checkout. After receiving my insurance statement, it appeared that they were paid twice for an item. This left an overpayment of $94.00. I was told I was correct, and they would refund my money in 4 to 6 weeks. I waited 5 weeks and called to check the status of my refund. Was told she would check on it on March 4, 2021. I called a week later and was told the same thing and she was sorry for the delay. I called repeatedly to no avail. It is now May 7, and I still have not received my refund.
All I want is for them to refund my $94.00.

Desired outcome: Refund my money immediately.

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C
10:41 pm

Coast Dental Services - coast dental services

my name is Cheryl ethier, I went to coast dental in Naples, fl in 2019 for a full set of dentures, the dentist at 5445 airport-pulling rd office billed my ins, united healthcare for the service. my insurance paid them for the work, after 3 months and about 9 visits the office and labs could never get the dentures right. then i had to move to lady lake, fl, still with no teeth. i still have this problem on my history, i can't get any dentures made because coast dental in Naples did not reimburse my insurance and they didnt remove anything from my history. i need my history cleared so i can have teeth made for me. please fix this issue. it is now 2021 and im trying to get teeth made at a coast dental in apopka, fl. please fix this issue.

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F
10:14 am
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Coast Dental Services - Root canal and crown experience

Re: Dr George Van Etta-Coast Dental St Augustine FL My first appointment with Dr. Van Etta was on 3/3/2021. I had a full set of x-rays, a cleaning, four lower teeth were prepped for crowns, and temporary crowns were put on my four lower teeth. During the visit, Dr. Van Etta said I may need a root canal on tooth 25. Later in the visit, Dr. Van Etta said I...

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G
5:32 pm
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Coast Dental Services - Being charged for services

This is the first time ever for me to write a complaint letter, but I feel compelled to do so due to so many problems encountered at this coast dental facility at 2500 w lake mary blvd suite 106, lake mary, fl 32746. Most of the issues have to do with the crowns that have been made for me and coming off. After having to return to the office over the past 2...

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9:51 am
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Coast Dental Services - Billing

I visited the NSB office on November 13th. I was previously at a different dentist in March 2020. The unfortunately did not accept my insurance anymore. When I made my appt I told them I have been and had X-rays they told me ok and where. I let them know. When I went for my appt they took MORE and additional x-rays. When I questioned they said I will find...

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10:46 am
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Coast Dental Services - Payment not returned

I feel that I was pressured into applying for credit for a 'better' bridge. I was approved and the bridge they offered amounted to almost the full amount of the $3000 loan. The month I was to get the work done I was ill. The next month, they were shut down due to the virus, and then my appointment was postponed several times due to no doctor being in the...

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Coast Dental Services - Overall service - ortho and dental

I've been using this office for over two years because I needed a new dentist. While I was there I was told about their orthodontics and thought a consult would be good. I went for the consult, told them I wanted Invisalign, not only did I not get it, I wasn't given the option, so I settled on clear brackets. I'm paying out of pocket for everything and wa...

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Coast Dental Services - Braces

I am disgusted at the services that we have received from coast orthodontics in brevard county Florida. My son had his braces adjusted 2 times all of 2020. This is negligent. This company is indifferent that I paid in full for these Braces and are neglecting care for my son. I want a refund do that he can go get the care we paid for and so that he does not suffer irreparable damage from the lack of dental care.

Desired outcome: Refund

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Coast Dental Services - Dental procedures not performed

My daughter, Korri Barnes, has been a patient of Coast Dental in Sarasota and Bradenton, FL for 10 years and we have paid Coast Dental over $10, 000.00. Coast Dental - Sarasota Crossings on Fruitville Road - is the rudest, most unprofessional dental office in Florida. We have been trying to get her retainers remade for 6 months now. This is unacceptable. I...

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K
12:16 pm

Coast Dental Services - services not complete

I am still trying to get my teeth fixed since January . It is usually a simple procedure but this bridge work has turned into a nightmare. My insurance and myself have paid in full but the work hasn't been completed. Biggest issue is that I have seen 2 different doctors and one doesn't like what the other started and now they want to charge more money . I feel that they have overcharged and are not a company that will do the right thing. They have referred me to another dental facility for a consult that they started . This shows that they have no confidence in what they did and wanted a second opinion. The problem with that was they did not want to pay and wanted me to pay out of pocket.

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10:21 am
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Coast Dental Services - Implants and dentures

I have paid almost 20,000.00 for implants and denture's on 10/08/2019. I still have no teeth, now I am told that I will have no teeth until after the holidays. I have had to endure raw gums every time I eat anything with texture. Pain and suffering, embarrassment and depression. I don't go out because of this very often, restaurant are almost no go at all.

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Phone number

+1 813 288 1999
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