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Coast Dental Services

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Customer Service

5706 Benjamin Center Drive, Suite 103
Tampa, Florida
United States - 33634
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

Complaints & Reviews

Products and services

I have medicare ins and was told your organization accepted this insurance, I wanted just a cleaning of my teeth but was told I had to have an exam first since I would be new to this practice. My ins covers this also so I agreed, after being put through X-rays and measurements the dentist came in and told me my teeth were actually in good condition but I did have gingivitis which I already new she wanted to sell me patrials for spaces where a few teeth are missing but when I refused this and stated I only wanted a cleaning she sent her technician in who stated it would now cost me $183.00 for a cleaning, when I said I only wanted the cleaning that medicare coves they DENIED me theses services. Now they will bill Medicare for services I did not want to begin with. The office was in the Sun City Center/ Ruskin location. I am furiouse and will be calling medicare to let them know of this situation.
Margaret Reed

Refund

I've been trying to contact your company about my refund for services that couldn't complete...

the district manager mia

For the past 2 weeks I have been trying to schedule an appointment and it is only due to the fact that I am...

x-ray and initial exam

Was at this location on 6.24.19. Had an X-ray (1) and initial exam. I have Humana Medicare and according to...

bone fragment

On June 25 2012, I went to Coast Dental on East Colonial in Orlando, Florida. I went for full dentures and...

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service and refusing service

This is a follow up to my complaint. I was told that that office refused to replace a crown and post until...

dr. quinn - periodontist

I have been a patient with Coast Dental since 2011. First, under the name Laquna Marrable and now under...

future billing

My name is Roderick Kiner I would like to file a complaint against any and all future billing against me. I Donot wish to be charged that $3.99 monthly substriction. Reference account number [protected]. I have advise my bank to Not honor any request for coast dental for payments on a monthly charge. Should you have any question I can be reached @[protected].

overcharged refuse to give refund

Coast dental has over charge me almost $500 and I have been trying to get a refund since early last year. They claim because I do not have the same card, they cannot give me a refund???? I am confused, if I do not have the card and you over charged me, why is it that I have to suffer from the over charge in the first place. I have asked to see the policy were it states that they only give refunds to the original card but they are not able to provide me with that policy.

Joy King

lower partials

My lower partials do not fit properly. I have gouges inside bottom gums where the partials are too "long". This happens immediately upon insertion, without chewing! The dentist said I needed to develope callouses and to return in two weeks to see where blisters might have form to show where they need adjusting! Oh my gosh they expect me to endure this pain for two weeks when I cannot tolerate a few minutes. And forget about chewing anything...agony! Please advice

dental treatment receiving

3 weeks ago I was told I would have clear clasps on my partial dentures. However after I spend 1000$ and my insurance was billed over 9000 I pick them up with ugly, unsightly shiny silver clasps that are extremely noticeable. Having to get partials is bad enough, but now I can't even feel confident smiling because everyone can see I have them. I was basically told too bad and they can't fix the issue at this point. I know it can be fixed, they are just refusing to make it right. I'm so extremely disappointed with this serious problem. What can be done to rectify this embarrassing situation forced upon me? Do I need to speak with an attorney? I need immediate help on this matter. Palm Coast Florida office

beware of coast dental in buckhead, ga. they are scammers.

5/30/2019

COMPLAINT: Coast Dental 3330 Piedmont Rd NE Ste 13, Atlanta, GA 30305

I ordered night guards which was recommended by one of the hygienists at the Buckhead, GA location.
Once ordered and received, They did not fit the first time tried, I came back and they didn't do another impression, instead they tried to make it fit. They never worked for me even when I tried using them forcefully the night of the adjustment.

I called them shortly after that to explain that they didn't fit me well, receptionist said that I could come back and replace them, they said I don't need an appointment I can just walk in to do this, so there's no record of me even expressing there was an issue when I walked in with my kids appt one day!, Because an appointment was not scheduled for the fitting (2nd time around) .

Time went by and at that point, I just wanted a refund since the adjustment still made my night guards feel uncomfortable. I have 2 of my kids going to this facility for cleaning and braces, so Im always coming there.
I spoke to them every time I went there regarding this matter and no one seem to be able to help with the refund. They said I will have to call the manager Ryle, since she's never there! Which I did and no one seems to have explained to her what the issue was when she finally answered my call, she told me that she was going to look into this with corporate so I can be refunded and never called me back.

I went to the office several times with my daughters braces appointment and asked to speak to her or get an update, no one seems to know where she ever is nor have answers for me. I asked if I can just leave the night guards there at the office now March of 2019 during my daughters dental appt. they said no, you don't have to return it, we will just refund you. When RYLE manager gets here I'll have her look into this.

I was moving to Florida, so I could not be able to bring it back to the office. They said you don't need to so no worries (Receptionists/Front desk said this on my daughters last braces appointment at that facility). Then I hear from Ryle and she states I need to speak to corporate for the refund, mind you I've been trying to get my refund for months now since 2018 and now it's too late to get refunded since its now 2019.

I called corporate [protected] times and left voicemails and no one EVER called me back except for an email I sent which I got a response to. They told me that the managers have to request the refund and that it would be okay to return the night guards, the office at buckhead will contact me with refund details. Ryle (Manager) now calls me saying that the refund was approved, but that I would need to return the night guards and I will be refunded a lil over $700 which is what I paid. I said, I wish I would've known this so I didn't have to incur any shipping fees now. I was there with the night guards with my daughter's appointment so, why didn't your office accepted them? She explained no worries, we'll refund you the shipping cost just mail them in so we can process the refund. I shipped the night guards
TRACKING: 9405511899561808420380 VIA WWW.USPS.COM
Shipping was sent 5/6/19 and it was received/delivered 5/9/19 by the office. I called around 2 weeks after the night guards were received and they stated over the phone that the night guards were just received today (this was middle of May) and that they needed time to process it. I said, okay that's ODD it shows delivered 5/9/19 she states they get mail LATE sometimes. I was like okay, I'll call back later so you guys can update me.

I gave them until 5/30/19 and this time a SHERRY S. (District Manager) answers the phone takes a message when I asked to speak to Ryle since she was not there, like always. Sherry S. calls me back with an update saying that she has requested refund with corporate and it can take 6-8 weeks. I was like WOW I have to wait months to get my refund?

She stated she also just got the night guards 72 hrs ago. LYING TO ME when I can clearly see the tracking and delivery date. They all tell you that they just received mail. The tracking shows delivered 5/9/19 and I keep telling her that.

The more I speak to her she gets rude and careless about helping me anymore since she's proven wrong and caught lying, then she stated that she's the district manager and that refund gotta get approved through her and that I'm not getting refunded ANYMORE!

So about me waiting 6-8 weeks to received my refund was a LIE.. She lied to me about the wait (LIKE EVERYONE ELSE AT THAT OFFICE) she switched her story while on the phone today and this time said that SHE WILL NOT REFUND ME and THAT I WILL NEVER GET MY MONEY BACK!

Also asked if I wanted the night guards mailed back to me, I was in shocked how careless this people are at the buckhead location. I'm told to mail the night guards and also, that I will get refunded by headquarters and now I am not?

I mean this location is a JOKE they steal from people, LIE to their customers BACK TO BACK and continue to talk to you saying (I'M SORRY YOU FEEL THAT WAY) That's all Sherry S. kept saying to me even though she knows, I was LIED to by the staff and now her. This company has really bad staffs who are making the company look terrible. The service is extremely poor, unethical and front desk staff needs to be replaced.

THEY DON'T CARE about calling you back or helping you with ANY ISSUES! They can care less if you lose your money or sit with at your appt hours in the lobby. I don't even know how they are in business. Only good thing about that place was the Orthodontists which only come there every other month, they were professional.. Some of the doctors are also nice. But the BACK OFFICE AND FRONT OFFICE STAFF there including manages are SCAMMERS and LIARS. They have no customer service skills AT ALL and will NOT help anyone with a refund even if they request it on time and fitting issues.

I would like a FULL REFUND and due to this incident I will remove my daughters orthodontist service as well, my children dental service including mine. I don't ever want to do business with Coast Dental again.

beware of coast dental in buckhead, ga. they are scammers.

Coast Dental Services

service

I was scheduled for the usual 6 month check-up and cleaning on May 22, 2019; this appointment was rescheduled...

insurance scam to sell unwanted expensive services

United Healthcare managed Medicare plan included limited dental treatment, but only through Coast Dental. A...

4 crowns broken / charge-back / in collection

I no longer have the four molars that were 'crowned' by coast dental. they all broke, while eating...

service/product - unprofessional employees and bad service for crown

To whom it may concern, I have many complaints and concerns 1. Lack of professionalism - the front desk...

Coast Dental Services

dental cleaning

I had a very bad experience at this practice. I went for a dental cleaning and I ended up with so many tests. My dental assistant Jolio ran all those different type of tests and he wanted to do an oral cancer tests that was going to cost me $130 which I refused. After all those tests I was asked to pay $487 to do my cleaning. I said I never been asked to pay for my cleaning before. I was advised that I should have been paying for my cleaning if I did the proper cleaning. In over 30 years that I have been cleaning my teeth, this is the first time I was asked to pay almost $500 in addition to what my insurance will pay for dental cleaning. My cleaning was going to cost me over a $1000 between me and my insurance. When I refused to pay I was refused a regular cleaning that comes with my insurance twice a year. I will never go there again and I recommend people to refuse to get all of those tests that they force you to do to make more money.

  • Updated by Khaled Kadry · Aug 21, 2018

    I had a very bad experience at this practice. I went for a dental cleaning and I ended up with so many tests. My dental assistant Jolio ran all those different type of tests and he wanted to do an oral cancer tests that was going to cost me $130 which I refused. After all those tests I was asked to pay $487 to do my cleaning. I said I never been asked to pay for my cleaning before. I was advised that I should have been paying for my cleaning if I did the proper cleaning. In over 30 years that I have been cleaning my teeth, this is the first time I was asked to pay almost $500 in addition to what my insurance will pay for dental cleaning. My cleaning was going to cost me over a $1000 between me and my insurance. When I refused to pay I was refused a regular cleaning that comes with my insurance twice a year. I will never go there again and I recommend people to refuse to get all of those tests that they force you to do to make more money.

billing, ft. myers office, gary aspinwall

On January 22, 2018 I had an appointment in your office to have a crown which had come loose examined and...

doctor and assistant

Hello. My name is Diana Rodriguez and I used to be a patient at Coast Dental in Land O Lakes Florida (corner...

crown - company will not take responsibility for messing up my tooth

In 2014 had a corwn put on the tooth based on oral evaluation, since i had already had a root canal done the...