Aspen Dental

I have tried several times to resolve my issues. I do not want to speak with the regional manager of Klamath falls I want to speak with someone higher up.

I have stopped paying my bill to the issue is Three teeth have fallen out. Causing me to choke. I have asked several times to have them relined. I cannot eat with them. I asked for the teeth to be bigger. I have to wear them because now I cannot wear nothing in my work. Now I can't get ahold of anyone at cooperate.

All I asked when I came in was to get a replacement for my bottoms. I was told I had to have these. Which was so wrong! I still have my old set. The bottoms just need to be redone. The assistant did not do a correct job with the because when the teeth adhesive is place, I have an overbite. I am very very upset I smiled with new other dentures unfortunately he retired. I worked in a dental appliance and office for years. The doctors and denturist are the worst I have ever seen. Teeth should not break off or fall of for no reason. Now I can not afford to get another set anywhere else. And paying the balance is a joke after such poor customer service and product. I understand I have bone loss in the front I did when the others were made as well

I've went to Aspen Dental on 4/21/2023, and was scheduled for a cleaning. My insurance does pay for cleanings, but there were no cleaning performed. They wanted me to speak with the office manager in regards to the work that was needed.

I meet with the office manager that day and the price was $1055. for the work. On 4/24/2023 I canceled all work needed, bc my insurance would only pay for a certain amount.

Now it has been two weeks and I still have a balance of $1055. I contacted Aspen Dental, and the office manager indicated this would be handled and removed.

she is located in your va. beach office at hilltop. she didn't want to discuss a bill i had received from you. i tried to ask a couple of questions and her reply was short, uncaring and un professional. this confrontation occurred on or about 4/26/23. you don't want or need an employee like this in your organization.

she told me that my insurance co. was the problem. she seemed that she didn't want to talk to me or answer any questions i had.

At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I was not told that I had to pay for those items out of pocket. It wasn’t until I rec’d a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Aspen dental is very cunning and dishonest. Beware.

I was charged for service 5 months after services, When I paid my co pay and everything was good. I have seen other issues about this. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. After calling my insurance, they did not have a proper claim and the claim got denied. Because they did not follow up in a correct, timely manner. They are not trying to charge me because of their mistake

So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. So nothing so that was a loss of $40 in gas and $40 in wages. then I recalled my insurance to see whom is in network to do this and again, i'm given your facaility in Plover. So I schedule the appointment for April 24th, 2023 @8 am, I take a day off work for this procedure to be done once again, drive 1.5 hrs. to your facility and do my check in, give them the referral from my dentist, to show what tooth needs to be removed. and then am told they have to do a full mouth x rays, consulation, and still no tooth pulled as they tell me that the doctor didn't have time to do it, he needs to reschedule this procedure. so again its $40 in gas, $ 144.80 in wages for the day. the dentist was very rude, and you may need to look at your scheduling service to make sure they are following what people need done. I will never step foot back in an aspen dental office ever again for nothing. I want to be reimbursed for my wasted time for your poor quality of service. Cindy Reetz

I had a tooth extraction and then had lower dentures made. My insurance paid all but approx. 600.00 which was set up on a payment plan. The first payment a mistake was made. and it to quite a while to fix it. I was making payments and just about every day I was receiving collection calls. I finally told the lady that if I received another call she would hear from my attorney. In the meantime, the dental office refused to see me because I wasn't paying the payments. I tried to straighten this out without success. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. So now I am left with a lower denture that does not fit. I'm sure that my insurance paid a good portion of this, and I got nothing in return.

Aspen Dental Estero did not complete all services my insurance was billed for, I paid in advance for, and double charged me above the cost quoted to me that I paid. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. That tooth rotted underneath causing the bridge to come off. They shaved the anchored teeth to pointed tips to fit underneath bridge as well.

I came to the office with my bridge in my hand requesting to be made whole as I was told I had a 5 year guarantee on my bridge. They pulled me from the dental chair stating they needed to review my treatment plan. They handed me a plan that cost $10,000. They would not fix my broken bridge until I had my teeth cleaned first at $379. I am left with a dental appliance in my hand, shaved teeth and missing 3.

Absolutely will not give these people another dime. They have not given me my refund for services not rendered that I paid for twice. I had 2 dental insurance policies at the time of services. They billed both insurance, insurance paid. I secured a load of $10,000, they charged the full amount before any work was done. They then presented me another bill of $1200 stating this was in addition that was not covered.

That is fraud. You are charging the insurance, the patient, and the patient again for services upfront. Plus, the services not rendered.

I have contacted Florida Dental Board, BBB, Attorney General, and notified both dental insurance companies of their predatory practices. I will be obtaining legal counsel. I want a full refund for all services charged. You have ruined my teeth.

When I called got a quote that was bait and switch. Even had a girl call for a quote with her still the same price. Still charged me more money for the quote. The temporary crown fell out on the first day. The real crown fell out 2 times. Headaches every time for days after the crown is put in. When I call to make appts. the office girl says she will call back and doesn't to make appt two times. The dentist is rude and treats you like cattle. Still have headaches when I eat. The tooth feels like it's in wrong. I dread going to get it fixed.