Unauthorized and fraudulent billing
Let me say that I was very pleased with the dentist, hygienist and staff, but billing is a nightmare. Again, this last time, I was in for a standard cleaning and consultation for future work which is covered 100% by insurance. This was Feb. 8, 2023. Now I get a bill for Gingival Irrigation per Quad times 4, code D4921. This a procedure that was not done...
Read full complaintDid not work with my dental insurance
Date of service and payment was 05/09/2023. Debit card used for $165. Corpus Christi, TX location [protected] When I arrived for my appointment to get a denture repair I gave the receptionist my United Health Care Insurance Card. When it was my turn to go back into the lab, she said my Insurance did not cover repair. I paid $165 because it had to be...
Read full complaint and 1 commentOver billing
In jan 2023 went in for a check up was giving an outragous breakdown of work that needs to be done $9774.99. 1st thing was to do the periodontal scaling which i would have to pay $1200. I did on 2/8 and 2/9 pd $600 and 612. They submitted to my insurance $1161 on 2/8 and $1161 on 2/9 which my insurance allowed $726 and $728. That is what you get paid you dont get to keep or charge me for any additional. On 5/9 i went in for a cleaning asked about the over charge and how conventiely there systems where down and they cant see anyones filed and wont be able to for at least two weeks. Then was told that my cleaning that is 100% covered by my insurance would cost $132. So you cant see my files but you can charge me for a cleaning. You owe me money i dont owe you.
Desired outcome: I WANT MY MONEY BACK YOU OVER CHARGED ME $504
Repayment for work not done and poor customer service
I chipped a tooth a few months back. I'd been having problems getting in to see my regular dentist, so I made an appointment with Aspen. I walked in with a chipped tooth and ended up in the business office with a $6k treatment plan. They wanted to pull my whole upper plate and get me a full set of dentures. Then the dentist rushed me into the busine...
Read full complaintDental cleaning/billing
I received a notice from a collection agency regarding a bill from Aspen Dental on March 1, 2021. First off this is the first time I have been notified at all that I owe any type of money. I have never received a bill from Aspen Dental and now 2 years letter I find out that I have been sent to a collection agency. I have always paid my balance prior to...
My implants keep popping up in Panama City Beach Florida
I’ve had nothing but problems with my implants and dentures starting 1/23/22 last year. I’ve been back many times with dentures falling down and many relines and implant’s popping up. Everytime I go back they’ve charged me and would like to have the implants fixed at no more cost to me. I live in Springfield, Ohio. I can’t even drink tea without them popping up. Please contact me and get this resolved Account # [protected]
Read full complaintMy dental procedure
After my first procedure i.e. xrays, consultation and dental plan I called to set up an appointment for my final procedure, I e, lower dental plate. Receptionist could not access my records because their system was down. That's basically the short story. I was transferred twice. I also had to have lab work done before hand, which was completed and they...
Read full complaintBilling
4/21/2023 - Scheduled appointment for cleaing/x-rays. X-rays were performed but no cleaning. Also, was asked to speak with Nikki Bloom regarding payment plan for other work to be completed. I did apply for Comenity Capital Bank. 4/24/2023 - Called Nikki Bloom(Bensalem PA) office, canceled all appointments, because, my insurance will not pay for all work to...
Read full complaintService not completed
Hi l want to file a complaint about Aspen dental in Goodyear AZ. l took my husband to Aspen dental at 15530 w Roosevelt st ste 106 to get dentures on11/30/22 l prepaid $ 2834.20 He first had to get he teeth extracted there was a problem getting the Dr approval the Dr. was not getting the paper they change the appointment a couple of times my husband passed...
Read full complaintDentures
I have tried several times to resolve my issues. I do not want to speak with the regional manager of Klamath falls I want to speak with someone higher up.
I have stopped paying my bill to the issue is Three teeth have fallen out. Causing me to choke. I have asked several times to have them relined. I cannot eat with them. I asked for the teeth to be bigger. I have to wear them because now I cannot wear nothing in my work. Now I can't get ahold of anyone at cooperate.
All I asked when I came in was to get a replacement for my bottoms. I was told I had to have these. Which was so wrong! I still have my old set. The bottoms just need to be redone. The assistant did not do a correct job with the because when the teeth adhesive is place, I have an overbite. I am very very upset I smiled with new other dentures unfortunately he retired. I worked in a dental appliance and office for years. The doctors and denturist are the worst I have ever seen. Teeth should not break off or fall of for no reason. Now I can not afford to get another set anywhere else. And paying the balance is a joke after such poor customer service and product. I understand I have bone loss in the front I did when the others were made as well
Desired outcome: Return the money paid or Repair old dentures. Or make a pair that fits my face correctly. Last picture is with the other dentures. The tops are fine the bottoms need the be repaired.
Dentures money-back guarantee
As of April 27th, 2023, I have been trying to contact the Aspen Customer Service Management team to reaffirm my wanting to exercise Aspen Dental Moneyback Denture Guarantee. I tried contacting them today, May 2nd, 2023, to get them to no avail. I am now requesting in writing the money-back denture guarantee. Below have been my many attempts to have my...
Read full complaintBilling
I've went to Aspen Dental on 4/21/2023, and was scheduled for a cleaning. My insurance does pay for cleanings, but there were no cleaning performed. They wanted me to speak with the office manager in regards to the work that was needed.
I meet with the office manager that day and the price was $1055. for the work. On 4/24/2023 I canceled all work needed, bc my insurance would only pay for a certain amount.
Now it has been two weeks and I still have a balance of $1055. I contacted Aspen Dental, and the office manager indicated this would be handled and removed.
Desired outcome: Please update my record to indicate I do not owe any balance and provide proof.
rude and unprofessional behavior from office manager - erica blotzer
she is located in your va. beach office at hilltop. she didn't want to discuss a bill i had received from you. i tried to ask a couple of questions and her reply was short, uncaring and un professional. this confrontation occurred on or about 4/26/23. you don't want or need an employee like this in your organization.
she told me that my insurance co. was the problem. she seemed that she didn't want to talk to me or answer any questions i had.
Desired outcome: file this complaint and put in her permanent employee folder or site.
Dishonest Business Practices
At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I was not told that I had to pay for those items out of pocket. It wasn’t until I rec’d a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Aspen dental is very cunning and dishonest. Beware.
Desired outcome: A refund
Cancel services
Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. I do mot want anymore services done by your company and told them to close my account and to notify Snap, Inc with my cancelation. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. At this point I am...
Read full complaintDental estimated charges vs actual charges
Aspen provided me with an estimate of charges to do dental work on me. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. They said my financial responsibility would be $5,765.07. They began doing the work but before beginning work they billed me and I had to pay them...
Read full complaintUpper denture
On Nov. 4, 2022 at 8:53AM [trans. # 104658] I paid for a set of upper dentures. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. There is obviously an issue with the manufacturing of these teeth. The location has been repairing them for free, so far. Also my insurance company ha...
Read full complaintI got a bill 5 months later
I was charged for service 5 months after services, When I paid my co pay and everything was good. I have seen other issues about this. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. After calling my insurance, they did not have a proper claim and the claim got denied. Because they did not follow up in a correct, timely manner. They are not trying to charge me because of their mistake
Desired outcome: get rid of the extra charges the bill was paid in full for 5 months
Excessive charge and work done to the same tooth and the tooth issue is still not been resolved
I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five...
Read full complaintI would like my x-ray emailed to my dentist to United dental @aol.com my insurance will not pay for 2 sets of x-rays.
On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would...
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I'm waiting for my $1,300. credited back on to my credit card for deep cleaning which I canceled after hearing such bad reviews from them . Their computers are still not workable.