Aspen Dental
Reviews and Complaints

I have tried several times to resolve my issues. I do not want to speak with the regional manager of Klamath falls I want to speak with someone higher up.

I have stopped paying my bill to the issue is Three teeth have fallen out. Causing me to choke. I have asked several times to have them relined. I cannot eat with them. I asked for the teeth to be bigger. I have to wear them because now I cannot wear nothing in my work. Now I can't get ahold of anyone at cooperate.

All I asked when I came in was to get a replacement for my bottoms. I was told I had to have these. Which was so wrong! I still have my old set. The bottoms just need to be redone. The assistant did not do a correct job with the because when the teeth adhesive is place, I have an overbite. I am very very upset I smiled with new other dentures unfortunately he retired. I worked in a dental appliance and office for years. The doctors and denturist are the worst I have ever seen. Teeth should not break off or fall of for no reason. Now I can not afford to get another set anywhere else. And paying the balance is a joke after such poor customer service and product. I understand I have bone loss in the front I did when the others were made as well

I've went to Aspen Dental on 4/21/2023, and was scheduled for a cleaning. My insurance does pay for cleanings, but there were no cleaning performed. They wanted me to speak with the office manager in regards to the work that was needed.

I meet with the office manager that day and the price was $1055. for the work. On 4/24/2023 I canceled all work needed, bc my insurance would only pay for a certain amount.

Now it has been two weeks and I still have a balance of $1055. I contacted Aspen Dental, and the office manager indicated this would be handled and removed.

she is located in your va. beach office at hilltop. she didn't want to discuss a bill i had received from you. i tried to ask a couple of questions and her reply was short, uncaring and un professional. this confrontation occurred on or about 4/26/23. you don't want or need an employee like this in your organization.

she told me that my insurance co. was the problem. she seemed that she didn't want to talk to me or answer any questions i had.

At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I was not told that I had to pay for those items out of pocket. It wasn’t until I rec’d a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. Aspen dental is very cunning and dishonest. Beware.

I was charged for service 5 months after services, When I paid my co pay and everything was good. I have seen other issues about this. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. After calling my insurance, they did not have a proper claim and the claim got denied. Because they did not follow up in a correct, timely manner. They are not trying to charge me because of their mistake

So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. So nothing so that was a loss of $40 in gas and $40 in wages. then I recalled my insurance to see whom is in network to do this and again, i'm given your facaility in Plover. So I schedule the appointment for April 24th, 2023 @8 am, I take a day off work for this procedure to be done once again, drive 1.5 hrs. to your facility and do my check in, give them the referral from my dentist, to show what tooth needs to be removed. and then am told they have to do a full mouth x rays, consulation, and still no tooth pulled as they tell me that the doctor didn't have time to do it, he needs to reschedule this procedure. so again its $40 in gas, $ 144.80 in wages for the day. the dentist was very rude, and you may need to look at your scheduling service to make sure they are following what people need done. I will never step foot back in an aspen dental office ever again for nothing. I want to be reimbursed for my wasted time for your poor quality of service. Cindy Reetz

I had a tooth extraction and then had lower dentures made. My insurance paid all but approx. 600.00 which was set up on a payment plan. The first payment a mistake was made. and it to quite a while to fix it. I was making payments and just about every day I was receiving collection calls. I finally told the lady that if I received another call she would hear from my attorney. In the meantime, the dental office refused to see me because I wasn't paying the payments. I tried to straighten this out without success. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. So now I am left with a lower denture that does not fit. I'm sure that my insurance paid a good portion of this, and I got nothing in return.

Aspen Dental Estero did not complete all services my insurance was billed for, I paid in advance for, and double charged me above the cost quoted to me that I paid. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. That tooth rotted underneath causing the bridge to come off. They shaved the anchored teeth to pointed tips to fit underneath bridge as well.

I came to the office with my bridge in my hand requesting to be made whole as I was told I had a 5 year guarantee on my bridge. They pulled me from the dental chair stating they needed to review my treatment plan. They handed me a plan that cost $10,000. They would not fix my broken bridge until I had my teeth cleaned first at $379. I am left with a dental appliance in my hand, shaved teeth and missing 3.

Absolutely will not give these people another dime. They have not given me my refund for services not rendered that I paid for twice. I had 2 dental insurance policies at the time of services. They billed both insurance, insurance paid. I secured a load of $10,000, they charged the full amount before any work was done. They then presented me another bill of $1200 stating this was in addition that was not covered.

That is fraud. You are charging the insurance, the patient, and the patient again for services upfront. Plus, the services not rendered.

I have contacted Florida Dental Board, BBB, Attorney General, and notified both dental insurance companies of their predatory practices. I will be obtaining legal counsel. I want a full refund for all services charged. You have ruined my teeth.

When I called got a quote that was bait and switch. Even had a girl call for a quote with her still the same price. Still charged me more money for the quote. The temporary crown fell out on the first day. The real crown fell out 2 times. Headaches every time for days after the crown is put in. When I call to make appts. the office girl says she will call back and doesn't to make appt two times. The dentist is rude and treats you like cattle. Still have headaches when I eat. The tooth feels like it's in wrong. I dread going to get it fixed.

April 18, 2023

TO: Owners of Aspen Dental office – Causeway Blvd, Brandon, Florida
I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. At NO TIME were any of these charges gone over with me, and I NEVER knew about these outrageous charges until after the fact when I inquired why a $900 balance wasn’t just taken out of the $4,000 that I financed. When I was told that the $4,000 was already eaten up with the deep teeth cleaning, I was shocked! Let that sink in. $3,600 for a simple deep teeth cleaning that took less than one hour!

Looking at this bill for the first time after-the-fact, there are 13 charges at $106 each, for a total of $1,378, which I was never told about and never approved. I have had numerous deep teeth cleanings and never was Arestin, whatever that is, used at any time. And believe me, the cleanings were much more invasive and painful than what I experienced with your hygienist. She was very gentle and I assume did a good job.
In addition, you haver four charges of $19 each for “irrigation.” What the heck is that? Water rinsing? Are you serious?

Then you charged $323 per quadrant for scaling and root planning, which is way above the normal charges in the area. That alone comes to $1,292, for a hygienist that you pay $60 per hour to. But okay. Whatever.
In addition, there are three charges for $233 each for Composite 1 surface posterior, whatever the hell that is. Give me a break.
And to top it off, I was charged $70 for mouth rinse and a small toothpaste, that I thought was free, just like every other dentist I have gone to gives you a toothbrush and toothpaste. If I would have been informed that I was going to be charged $70 for this junk, I would have never accepted these items.

Added all up, you charged me over $3,600 for deep teeth cleaning! I can’t believe you can look someone in the face and tell them that their teeth cleaning cost over $3,500. In my you’re your offices perpetrated a scam and a fraud and basically “stole” about $2,500 from me.
And let me be clear. At no time was I told about these charges! If I had been, I would have laughed in your face and walked out of your offices immediately.
I have seen an attorney and was told to try to settle the matter between us first, and if that doesn’t work, then we will file suit. I will also be reporting your outrageous charges and business practices to the Dental Board.

No matter what, I will never spend another dime at your office, and you owe me back $1,388 for the teeth removal that has never happened.
You have my contact information. [protected]. [protected]@yahoo.com I will give you 10 days before to try to resolve this matter before I take legal action.
Sincerely, Jerry Lefler

I am very disappointed with this company and would never ever recommend them. They have been incompetent throughout the whole procedure. First was with the impressions for my temporary dentures ; I had and impression made for new dentures, a week later they called me and said that I would have to have a new impression done because the first one did not turn out right. So I had that done. Next I was schedule to have my teeth removed. This was to be a major operation requiring a surgent and sedation . The day of the procedure, they scheduled me with a dentist who would use Novocain . Had to reschedule. Waited four months to get a surgent. Two days before the operation, I received a call that I had a balance that need to be paid before I could get the operation. I had already paid in full the price that they quoted me. They said that it was because the procedure required a surgeon. When to pay but there was some kind of accounting mix up between what they quoted me and what corporate was quoting. They said that I might get a bill in the future

Had the operation and they put temp dentures in. Mouth began to bleed that day and they took the temp dentures out to allow my gums to heal. A week later went back to have the temps put back in. The next day I had to once again go back because they made the temps to big for my mouth. They hurt my jaw, couldn't chow with them or close my lips. They had to once again make a new impression and send out for new dentures. Still waiting for them to come in. Super incompetence. After I get the new temp dentures, I have to wait for six months to get the permanent dentures. This had been nothing short of a nightmare. I would never recommend them and will never use them again.