Aspen Dental
Reviews and Complaints

Please be advised that due to an outstanding billing issue I have been refused service at my new Aspen dental office. This billing issue is lingering at over a year in length. My new office is in Jacksonville Florida as I physically relocated to Kingsland GA just over a year ago. My former office was in Middletown NY. The office in Middletown NY billed a Tri-plex cap as a bridge to my insurance carrier. The insurance company initially denied the claim as their records indicated the teeth were still present, which is correct. After receiving initial services in Jacksonville FL I was contacted when my next appointment was due and was told they could not see me as I still had an outstanding charge in NY. I contacted my insurance company who informed me of their denial and reason. I then after numerous phone calls corordinated the faxing of the denial to the Middletown office and negotiated with the carrier that all they would need is an explanation of the tri-plex cap in order to pay the charges. I verified that all was received and understood by the Middletown office. I followed up 3 weeks later with my insurance carrier who indicated they had received no new information. Then I re-contacted the Middletown office who indicate that the billing is centralized in Syracuse and that they did not have any control of when items get re-billed. I followed up a week later only to be informed that all of the billing systems were down and they could do nothing this was approximately 6 weeks ago. I have since been in contact with the insurance carrier who informed me that due to the tie lag the claim is being disgarded and Aspen has to totally re-bill it along with the explanation of the services. I recontacted Aspen Middletown NY who are now telling me that the billing systems are expected back on-line June 1st. I informed them that the cahrges have to be completely re-billed due to the time lag.

My biggest problem is that this has been going on for almost a year not just months and I have lost a cap and am in need of dental care now not later.

As my lack of adequte dental care is due to your firm's complete lack of competence in billing timely and appropriate for services I would like action on my case at a corporate level. I need you to appropriately bill for the care I received in the past and if the charges are too late for consideration they need to be written off immediately. I also want the Jacksonville FL contacted immediately at [protected] to restore services to myself and my husband immediately. I also want a corporate representative to contact me personally and to follow-up to completion the billing of the outstanding services to my insurance carriers.

Dentures promises not kept

Where to begin? Staff is friendly for sure but needs to not lie because they cannot remember what lie they have said to whom.

Was promised printed dentures that would fit like a glove & from day one they have not fit. Nor has anything been done to correct. Told to lick my lips then swallow. This do not correct the issue!

Was charged for printed & not given printed. With no reason why & no refund.

Was in that office why why too many times.

Given temporary dentures with bubble gum colored gums.

Was given someone else's dentures.

Temporary upper broke when I bit a sweet pickle so I had no teeth for a while. (Not to mention the Temps were late)

Oh, with in 3 months or so they turned dark dark brown & pitted. They 'buffed them yet here I am fighting staining every day! It's a losing battle. No I do not drink coffee or tea. Feel like the 9k paid was highway robbery & should get half that money back!

(Burleson Texas)

Date of experience: June 08, 2022

May 17, 2023
SG Dental Associates of Maryland LLC
400 E. Ordinance Road
Glen Burnie, MD 21060
Re: Vanesa Simmons
DOS: May 2021 – August 2021
Dear Aspen Dental:
I trust this letter finds you well.
I am writing to obtain assistance and resolution with respect to the services provided during the above-referenced time frame. Here are my concerns:

• Fillings
o The fillings provided fell out within one month.
o The fillings were rough and gritty prior to falling out. It seems the fillings were not smoothed/polished.
o I had to pay another dentist $100 out of pocket to replace the fillings.
• Lower Partial
o The day I received the partial, I told the tech they were too small. I was advised, I would get used to them. Unfortunately, this did not happen.
o I called and left a message twice for Alex/a gentleman to call me back. To date, I have received a return phone call.
o I never wore them as the pain was unbearable.
o Fast forward, I began to wear them recently as my old partial broke and had no choice but to try to wear them.
o In my attempt to wear them, they would not go into my mouth, and I could only get one side of the fit in. When I attempted to make the lower partial fit, it became stuck/wedged, and I had to pry them out. While prying them out, they snapped in half.

At this point, I request that Aspen Dental replace the partial accordingly at no cost to me. I look forward to hearing from you about the possible options. Thank you.
Sincerely,
Vanessa Simmons

Last week my 19yr old went to get a checkup at Aspen dental and when she came home she said that she needed a root canal done I was floored because my daughter never had so much as a cavity. But I know how dental offices work especially since I worked there before and I know about how they tell patients they need work done when they really don't. They told her to come back yesterday and I accompanied her so I could find out what's going on. She went in for a cleaning which she thought was a regular cleaning but it turned into a deep cleaning with a 384.00 price tag when I informed them I was her mother and I know about how this works from my previous employer they shuffled us out of the door and stated a dentist will call and explain. Shame on you for trying to take advantage of a young college strident.

In jan 2023 went in for a check up was giving an outragous breakdown of work that needs to be done $9774.99. 1st thing was to do the periodontal scaling which i would have to pay $1200. I did on 2/8 and 2/9 pd $600 and 612. They submitted to my insurance $1161 on 2/8 and $1161 on 2/9 which my insurance allowed $726 and $728. That is what you get paid you dont get to keep or charge me for any additional. On 5/9 i went in for a cleaning asked about the over charge and how conventiely there systems where down and they cant see anyones filed and wont be able to for at least two weeks. Then was told that my cleaning that is 100% covered by my insurance would cost $132. So you cant see my files but you can charge me for a cleaning. You owe me money i dont owe you.