Aspen Dental
reviews and complaints

I have been to Aspen Dental in Daphne Alabama for a denture repair. I have been at least 4 times for the same problems. I was told by the Dentist I had overgrowth of bone in the roof of my mouth and I could either have surgery on my mouth or surgery on the denture. They did a horseshoe on the denture but did not fix the crack in the denture. Friday night my denture broke in half. I returned today and I was told they would not do anything and I would have to go somewhere else for treatment. They have used my dental insurance benefits and charged me money so now I have to go somewhere else and pay out of pocket for a new denture. I kept telling the Office Manager the crack in the denture was not repaired. He just kept repeating with the bone overgrowth I was going to have problems. I will be calling my Insurance Company in the morning to let them know they were billed for services not provided.

Ever since they pulled my teeth I have been having nothing but gum problems and infection back in my mouth. My stitches still has yet to dissolve as they put it. And I can't get seen or taken care of because they said my insurance didn't pay for it when they did. So they are making me pay out of my pocket 100 or more dollars to be seen when I don't owe them anything they are overcharging me . And now I'm stuck with this problem and need help to get this situation resolved or answers on what I can do to get my teeth/ gums healed and looked at or how to take care of Aspen dental issue. Because this is some [censored]. They don't need to get away with it.

I live in Murray, KY. It has been over 2 months waiting for my replacements. The Murray office was without a tech for most of this time. I was informed today it would be up to another 6 weeks before I might expect my replacements due to the fact the tech is so far behind. If Aspen Dental cared about customer service you might consider sending another tech one day a week to help speed up the process. Aspen has offices in both Paducah and Hopkinsville which I am sure could be used to assist in this backlog. Of course that is if Aspen Dental gave a crap about the customer.I am disable and do not have transportation, also I am on a fixed income. It is your fault for allowing this mess to happen at your Murray

office. I have dental insurance that travels where I see fit and after this offensive behavior and my replacements are completed you can be assured I will cease to be a customer. not that you care. Word of mouth is a great tool and so is social media. Best of all there is legal recourse afforded me under the ADA.

Kenneth Johnson

Got full dentures and was not happy especially with bottom plate, I was told the package I got did not include replacement dentures.. Covid came abroad Aspen dental closed. They told me I was done and anymore work would cost me, after reopening they told me there was nothing they could do without charging and I was already charged more than I was told. The work a young girl done to the bottom denture is atrocious, you can see a tooth coming through the back side.. I refused to pay and am now being sued by a collection agency for $4,150.00

The week before Christmas 2022, my top dentures cracked. I took them in to be repaired, still under warranty, the lab tech said they could not be repaired again. Yes they had broke at least twice before. They said they would line them and that should hold me over till after Christmas, it didn't, they broke completely that same afternoon. I was told i couldn't get in till 2cd week of January for new impressions. I have my teeth on bottom, they managed to get me in right away to get a small filling done. When my appointment came around it was canceled and rescheduled multiple times. I finally got my new dentures on March 14, on March 18 one of the front teeth fell out. Now I'm told i can't get them fixed till May in Bloomington, IN. So they asked if I would drive to Jasper to have them repaired, its an hour drive and I took day off work to get them fixed on March 24th. On March 22 they called to confirm appointment, on March 23 at 4PM they call to cancel it again. Is this Aspens normal business practice, I thought it was only a problem with the Bloomington store, seems like its company wide.

SERVICE PROVIDER (OWNER AND OPERATOR JEAN MARIUS, DDS)

LOCATIONS:

Aspen Dental

www.aspendental.com

Healing Smiles PLLC

Viera Florida 6431 Lake Andrew Drive Ste 105, Melbourne, FL 32940

[protected]

Aspen Dental

www.aspendental.com

Healing Smiles PLLC

3150 Cheney Hwy, Titusville, FL 32780

[protected]

Aspen Dental

www.aspendental.com

Healing Smiles PLLC

800 E Merritt Is Cswy Ste 105, Merritt Island, FL 32952

[protected]

I had requested all my records at which time I reviewed them and found major discrepancies – first of which my visit to which I finally met with the owner in the Merritt Island office was not even in the requested documents given to me as a representation of ALL my records, although every other visit was thoroughly documented. (During this meeting is where I was informed that the original procedure would have been discouraged by Jean Marius, DDS (Owner) and at this time he informed me I would need two more months healing time (Which I complied but not after expressing my complete discuss in the handling of not only giving me the proper information but also not scheduling this correctly – This information is not in any of the records I had received and not only that but every subsequent appointment stated my satisfaction on leaving which is a total lie – I asked every single time to speak to someone from corporate in relation to my disgust in the total failure especially after finding out that two more implants had failed leaving me with only two of the four contracted to hold this upper denture in place witch is impossible to provide the contracted desired effect to alleviate my gagging issue – as of now the final comes loose constantly, has a large portion still covering my upper pallet which is not much less at all than my original denture – This final outcome is a “TOTAL COMPLETE FAILURE OF THE CONTRACTED PROCEDURE”

The service contracted was for a full upper denture with four implants for complete final described and approved in signed contracted to provide the best result concerning my gagging reflex with current denture used.

This statement is shown below directly out of the original signed and approved contract as to the service to be provided

It was understood that there were possibilities of implant failures to which two implants did fail, after the first initial implant surgery in 2021, and were replaced in 2022 (which extended the treatment and healing time by another 6 months – which I understood and did not complain)

Then on arrival on July 22, 2022 for the exposure of the four remaining implants (I paid the full bill not only for the exposure of the four remaining implants but the final for the total remaining balance that I was informed would finalize all financial responsibility on my part – then I was informed by Jean Marius, DDS (Owner and first time meeting him) that after his review my condition “He would have originally tried to talk me out of the procedure completely – See attached original “Discussion and Consent for Implant Placement Surgery” with Dr. James in the Viera office on 11/17/2021

(NOTE THAT THIS OFFICE VISIT IS THE ONLY VISIT COMPLETELY LEFT OUT OF THE RECORDS I HAD REQUESTED EVEN THOUGH EACH AND EVERYONE ELSE WETHER CHARGED OR NOT WAS DOCUMENTS – I MADE A PAYMNET ON THIS DATE THAT IS REFLECTED IN THE PAPPER WORK WHICH CLEARLY ACKNOLEDGES THE APPOINTMENT AND ALL THE STATEMENTS I HAVE MADE CONCERNING DISCUSSIONS DURRING THAT OFFICE VISIT IN THE MERRITT ISLAND OFFICE)

The total contracted treatment plan fee was stated as estimated $13,015.00, insurance discount estimate of $1,881.20, insurance benefit estimated of $1,650 leaving me to owe $9483.80

The Actual overall cost was $12,466.00 (which is over inflated per services not provided – only to implants remaining that had to have abutment -Placements amongst other issues) In network discounts $1,926.20, insurance benefit payments $2,284.00 and personal payments made by myself in the amount of $8,305.80 comes to that I have over paid for “FAILED CONTRACTED SERVICES” in the amount of $49 and yet you still have the audacity to bill for more money when you have totally failed in the original contracted services.

It is stated in the contract that prior to legal action that a “Independent Mediator/Arbitrator” be used to resolve – I welcome this and to show all my records and lack of records provided by Aspen Dental on my request.

A ridiculous attempt was made per one phone call with an Aspen Representative who only offered to reimburse two implants and the final denture but never mentioned a monetary amount - But with that stated the refund amount would need to be in the range of my current out of my pocket amount of $8,000 and that’s not including what CIGNA has paid which is reflected in the overall billing

I have filed a formal complaint with the Better Business Bureau with my documentation.

I had both upper & lower dentures did; back 2022, I contacted Aspen to get my lower dentures repaired, the 1st time they replaced a broken hook, 2nd time dentures fixed was too loose,3rd time they were not correct so the manager I assumed told me that they would give me a refund if the dentures didn’t work,so the dentures finally came in and they were so tight that I got blisters in my mouth. I called them to come in, to get them adjusted.But when I got there the

manager & another manager said they felt it would be better to give me a refund, & not adjust or fix the denture.1st I Never asked for a refund, I just wanted them to be done right ,nor did they offer to adjust them. The refund was no where near what I pd.for them, I am very disappointed in their service , no complaints about the staff, if am not having problems with the upper denture

that was made correctly why am I having so many problems with the lower

;

On March 8 I filed a complaint with BBB bcse I was made to pay 3000 bucks cash for teeth in August for teeth promised in 6 months and was to do final step 9 months later and still have no teeth!I've asked 4 times for adjustments with temp and they still cut me! This is the worst services ever and I am informing you. 2 months ago I called to talk to office manager and she never called back. Wdnsdy they canceled my appt hours before and had verbally told me I would have my teeth tmrw at noon! They called my 2nd number of contact for canceling but my number to get the money! So unprofessional I asked to be called and I've still not rcvd a call a week later.

Aspen dental willfully misled me into receiving injections they knew would not be covered by insurance and are clinically insignificant. They intended to make as much money as possible and led me to believe the treatment was necessary. The location was Hadley, MA.

They billed the wrong insurance after I had given them my new insurance details. When the old insurance (that didn't cover me) refused to pay (obviously), I was billed even though they had the new insurance information. Additionally, in their estimate breakdown, they listed discounts for medicines that I was charged for nonetheless. They did not apply listed discounts.

I went to Aspen Good afternoon,

My name is Fernanda Loveland Gordon and I'm writing to file a complain i have Aspen Dental. I have been a victim of medical malpractice by this company. Aspen Dental extracted a wrong tooth during a visit. I visited the Aspen dental facility located in Niceville, FL in 03/02/2022 and I requested the extraction of tooth number #19, a tooth that was visibly broken due to an accident I had. During the extraction the dentist extracted a different molar than the one that was indicated and extracted a molar that was complete (#18). When I noticed the mistake she extracted the actual tooth I requested at the beginning (#19) without making me sign a new consent document of extraction. Now I have two molars extracted when I only provided the consent to extract one molar that was visibly BROKEN (#19).

I tried contacting Aspen dental and after receiving no solution through calls and emails I visited their facility where I was told I would get further notice from them. The manager of the facility told me they would contact me in 48 hours with a notice of the cancelation of the whole debt. This never happened as I have to keep calling them in order to REQUEST a RESOLUTION. After all of this attempts I decided to file a complain to the board.

This charge of $166 is completely unacceptable as I'm being charged for the tooth extracted that I did not request and that happened due to a medical malpractice on the part of the dentist.

I'm hoping this case can be finally closed and I get a solution for it. I'm requesting the total cancellation of this debt.

Went to Aspen to have last 7 teeth pulled and for lower dentures. They quoted a price for new uppers and lowers that I couldn't afford, so I opted to just have my 6 year old uppers hard relined. They relined them with soft reline. I didn"t know

there was such a thing. I've only had hard relines in the past. Anyway, they charged me $400 for this. The soft reline lasted for 3 months. I complained to Melissa and she look it up and said I was charged for hard reline but they did soft reline. She said they would reimburse me. Months went by and have not rec'd reimbursement. Talked to her again and said she would check on it. Now months later still nothing. My dental office is in Ft Mohave, AZ. My name is Ronald Gulbranson. I would like some action. Please advise.

Aspen Dental is the worst. I went there four times had fillings done. One came out three times. It was a broken tooth and David did not find I had to take my business elsewhere. I would recommend nobody ever go there. They are the worst. I had to go elsewhere to get two root canals, and one tooth removed because of what they did very disappointed. I explain to them that my teeth are very sensitive and they did not care jammed a needle in my mouth several times almost all the work that they did with filling had to be corrected. I still need to root canals, and I had one tooth removed all due to what they did to my mouth again I am very disappointed. I would like a refund and a refund to my insurance company for everything they did. They wasted my time and money not happy.

My family and I received services at the Asheboro, NC location in 2022. Upon a return visit, we were told we had a balance from a previous visit, and would not be seen until it was paid, threatening to cancel our appointment on the spot, despite calling ahead to make sure there were no issues. We contacted the insurance company and confirmed that payments were already sent and received by the location. The office manager insisted we pay anyway otherwise we would not be seen. We expressed our dissatisfaction with their unprofessionalism for extorting us out of $ that they had already received under threat of having time off from work be for nothing.

Following this incident, we received letters stating that my entire family was banned from every Aspen Dental in the country, my 7, 9, and 14 year old children included.

Why is it that 1 deceptive and dishonest individual is able to have my entire family banned from every location of the company simply because she didn't like the fact that she was caught in a lie when she was trying to force us to pay for services they had already been paid for, and why does the company itself allow this thief to extort people, and ban them if they call them out on it?

Totally unprofessional and unethical practices!

done in 2 weeks and have been calling and getting no response to phone calls.or voice messages for over a month to schedule. an appointment for dental work I still need before dentures, to no avail. The Hamilton location is ignoring me , never answering the phone. I received financing 7300which I still have over 6000 remaining which I am very concerned that they are going to scam me out the rest of my financing as well as not schedule the remaining dental work.

I had an upper denture made at Aspen Dental located at Waterford Lakes on Alafaya Trail in Orlando, Florida. The denture requires an adhesive to stay in, and I cannot eat any foods harder than soup or soft in texture. I cannot take a bite out of a sandwich or eat any meats. I am experiencing pain when eating. Furthermore, I have made two visits to Aspen Dental seeking relief to no avail. The first visit resulted in my being diagnosed as having an infection and was prescribed an antibiotic along with a suggestion that I elect to have implants costing $19,000. After taking the antibiotic, the pain persisted, so I made another visit seeking a remedy. This time, the dentist elected to adjust the denture by grinding some of the denture ridge, which did little to help.

Nothing was done to remedy the fit of the denture.

I complained to the office manager, who was less than helpful. When pressed to solve the problem, she said she would call the owner and set up a time to speak with him/her. I have yet to receive the promised phone call.

The office manager did inform me that I would look different if they refunded my money and leave me with no upper denture.