Aspen Dental

April 18, 2023

TO: Owners of Aspen Dental office – Causeway Blvd, Brandon, Florida
I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. At NO TIME were any of these charges gone over with me, and I NEVER knew about these outrageous charges until after the fact when I inquired why a $900 balance wasn’t just taken out of the $4,000 that I financed. When I was told that the $4,000 was already eaten up with the deep teeth cleaning, I was shocked! Let that sink in. $3,600 for a simple deep teeth cleaning that took less than one hour!

Looking at this bill for the first time after-the-fact, there are 13 charges at $106 each, for a total of $1,378, which I was never told about and never approved. I have had numerous deep teeth cleanings and never was Arestin, whatever that is, used at any time. And believe me, the cleanings were much more invasive and painful than what I experienced with your hygienist. She was very gentle and I assume did a good job.
In addition, you haver four charges of $19 each for “irrigation.” What the heck is that? Water rinsing? Are you serious?

Then you charged $323 per quadrant for scaling and root planning, which is way above the normal charges in the area. That alone comes to $1,292, for a hygienist that you pay $60 per hour to. But okay. Whatever.
In addition, there are three charges for $233 each for Composite 1 surface posterior, whatever the hell that is. Give me a break.
And to top it off, I was charged $70 for mouth rinse and a small toothpaste, that I thought was free, just like every other dentist I have gone to gives you a toothbrush and toothpaste. If I would have been informed that I was going to be charged $70 for this junk, I would have never accepted these items.

Added all up, you charged me over $3,600 for deep teeth cleaning! I can’t believe you can look someone in the face and tell them that their teeth cleaning cost over $3,500. In my you’re your offices perpetrated a scam and a fraud and basically “stole” about $2,500 from me.
And let me be clear. At no time was I told about these charges! If I had been, I would have laughed in your face and walked out of your offices immediately.
I have seen an attorney and was told to try to settle the matter between us first, and if that doesn’t work, then we will file suit. I will also be reporting your outrageous charges and business practices to the Dental Board.

No matter what, I will never spend another dime at your office, and you owe me back $1,388 for the teeth removal that has never happened.
You have my contact information. [protected]. [protected]@yahoo.com I will give you 10 days before to try to resolve this matter before I take legal action.
Sincerely, Jerry Lefler

I am very disappointed with this company and would never ever recommend them. They have been incompetent throughout the whole procedure. First was with the impressions for my temporary dentures ; I had and impression made for new dentures, a week later they called me and said that I would have to have a new impression done because the first one did not turn out right. So I had that done. Next I was schedule to have my teeth removed. This was to be a major operation requiring a surgent and sedation . The day of the procedure, they scheduled me with a dentist who would use Novocain . Had to reschedule. Waited four months to get a surgent. Two days before the operation, I received a call that I had a balance that need to be paid before I could get the operation. I had already paid in full the price that they quoted me. They said that it was because the procedure required a surgeon. When to pay but there was some kind of accounting mix up between what they quoted me and what corporate was quoting. They said that I might get a bill in the future

Had the operation and they put temp dentures in. Mouth began to bleed that day and they took the temp dentures out to allow my gums to heal. A week later went back to have the temps put back in. The next day I had to once again go back because they made the temps to big for my mouth. They hurt my jaw, couldn't chow with them or close my lips. They had to once again make a new impression and send out for new dentures. Still waiting for them to come in. Super incompetence. After I get the new temp dentures, I have to wait for six months to get the permanent dentures. This had been nothing short of a nightmare. I would never recommend them and will never use them again.

Temporary crown that was put in on 4-14-23. I was at Aspen dental for more than 4 hours, the temporary the first 2 crumble in the office. So 1 more was put on I headed home got 2 miles from the Aspen dentist office, it came apart, so I go back to dentist office, they put another one in, I head back home again, and this one they put in came out. I go back to the office, they are close for the day. They close on Saturday. This doesn’t make sense. I don’t have a crown in back tooth. I got to go back to work Sunday, I won’t be off tell the weekend. This what happens to me shouldn’t have happen if people’s in office knew what they was doing.

I had my teeth pulled and dentures which had to be paid 100% prior to the procedure being completed. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. Now they have sent $663 into collections, This debit is not legitimate! After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. Aspen Dental did not charge for this until years later my procedure was done in February 2019. I claimed bankruptcy a few months after that.

4/13/23 I had an appointment at Aspen Dental for 830a. When I arrived at 815a on 4/13/23 I brought up concerns about my account and a credit on my account that Mysteriously vanished. When I questioned them about it they said my insurance on paid a percentage for the service received but when I called my insurance the representative verified their payment through the EOB and said they paid in full for my preventive care and cleaning well once I relayed that information back to the receptionist she immediately changed my appointment and said it was at 8am and not 830am to inconvenience me.

I showed her my email with my appointment time and she said that corporate changed my appointment. Well I called corporate while I was there and corporate said that they don't make or change appointments.

I also have the card that was given to me on 4/4/23 with my appointment date and time in which it says 830a. So actually I wasn't late to my appointment but I was early. They just inconvenienced me because I discovered fraudulent activity on my account.

I started out with Dr. Williams, who at the time was very professional and transparent.
I paid along to have an implant.
I went in as scheduled in February for implant.
They could NOT do it because my gum did not "heal correctly". I haven't added any problems.
So they split my gum open again with stitches.
Come back in 10 days for evaluation and implant.
Now NEW dentists are taking care of me and their evaluation of my x-rays are NOT in comparison with Dr. Williams.
So now, I sit down for the third time to show me my costs and what they need to do.
More $ from my pocket they want.
They cannot finish implant. They want to mess with other teeth first for $.
I set up an appointment for consultation with Dr. Williams on 4/10/2023
They took my $25 copay. I sit there for 37 minutes. Not one person from staff speaking to me until I get up to leave.
I tell them to have Dr. Williams text me when she had time for me. Jarrod asks me what I need to see her about? I simply said I have my "answers" and left. Not one person has contacted me.
They hook you and string you along for $ out of your pocket.
My insurance says my implant has been paid for. What is their problem with billing?
I learned 4/10/2023, Dr. Williams sold her share of the business. She works there only now. I know why she won't face me.
Crook and a liar!
Also, copies of all my "care" there, since I started as a patient. I have a feeling they will not turn over everything from talking to staff.

you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years.

Good morning,

I had a full denture made by your company in Hollywood Florida 1 month ago, I am very unhappy with my denture, they told me I will get used to it, I have had denture made for the past 10 yrs, this new denture never fit and deformed my face and I am unable to talk normally and eat;

I went back to your office twice and they kept on saying I will get use to it
Well my new denture which I paid over $2500 is so badly made that now I have to go to another dentist and order a brand-new denture.
I am so unhappy with your services, it felt like your team was students with not many experiences in dentistry,
It’s very expensive and I feel like I have been robbed by a team of very bad dentist
I would like a complaint form and a refund, it’s totally unacceptable.
I had the denture examine by another dentist, who told me it does not fit my mouth.
After trying my best to get use to it (which I should not have done ✔️)
I have resigned now to redo the whole process again
I had my old denture and your dentist did not even try to compare the denture
I am so angry and disappointed
Please send me a complaint form
Thank you
Isabelle Nicolaides
I used Hollywood Florida dentist office

After I got a cleaning done in the Saugus Aspen Dental office. I was told I needed a filling and a crown replaced. Well they told me with the insurance coverage it would cost me about $437. I waited 2-3 weeks to get this done. Then the charge was $493. I was outraged. Then I got a credit for $73 so the work was done and I was satisfied. Then when the insurance mailed me my benefits form I thought everything was ok. Then last night I get this bill form Aspen dental. It said I had -$13 balance, then new charges of $2447.00, new credits of $1443.00 leaving an account balance of $991 and I have to pay at least 430 in less than a week. I find this outrageous. When did these new charges come into effect. I was never notified about this. If I have to end up paying this amount I will be taking my business elsewhere. I am tired of being cheated by these big companies.

This place is a joke ! From day one they haven't helped us, beginning with filling out our insurance forms for $1,000 coverage. They made the dentures wrong from the beginning, then rigged them here and there through our numerous appointments, driving 20 miles each way. Now the icing on the cake was, while eating a pretzel, one of the teeth falls out. Of course it's "under warranty" , could be 2 weeks to get back dentures that weren't made correct in the first place, only 1 year old ! Then they send someone in my exam room, to try to get more money from me,to upgrade my dentures ? So, they can't do their job and want us to pay for another screw up from them ? Buyer beware. This happened at the Lakewood, NY office

went to aspen dental's office in goodyear az my husband needed denture l prepaid $2834.20 on 11/30/22 had to get a clearance from dr. for oral surgeon my husband passed away before work was done l was told they would refund my money when refund did not arrive when they said l called them they told me transaction was voided but l never got my money back and they cant tell me where it went can someone please explain where my money is or why they will not pay me back thank you Teresa Reed [protected]

I am having a crown with an abutment made by Aspen. I contacted the West Springfield office to make sure they handled the implant I had have. They said they did. I asked for a price for the full procedure and was quoted 1023.00 with my Aetna savings card. I prepaid in December if 2022 so I could include that as part of my taxes. Well I went in Monday and they said it was to check my mouth . Thry took a bunch of X-rays checked my teeth but didn't do an impression. I had to go back today for that. When I showed up I was given additional billing for my crown. A total of almost a thousand dollars. I'm very upset about this bs additional billing?

I went to Aspen Dental to get an estimate for dental work, I gave the temporary manager my insurance card and the total estimate was $2603 if I committed that particular day. I agreed for that amount and signed the estimate for that amount. I gave them $1000 down with a balance of $2603. the I had appointment to come back to check on my mouth and was told i needed to make a payment, so I paid them $200 for the next two appointments. then I get a bill for $4392, I thought it was a mistake cause nobody makes a $2000 mistake, so I went to Aspen Dental to take up the issue with this charge and was told that that is what I owe, and I asked how could that be so with my estimate that I have, what happened was the temporary manager filed a false claim to get me to do the work, so I went back and forth with them several times. In the mean time the insurance paid $6195 to them which paid off my bill total and left me a refund of $1803, the manager stated with a email that she and the corporate office states that I was due a refund of $1803 but they kept that refund and placed it on the amount they took out the first time when the temporary manager committed fraud in giving me that quote in the beginning. I have written email from the manager that the money was due to me along with the manager, stated that corporate agreed it was to be refunded to me in which they didn't refund it to me. I am going to give them a few mor days to correct this problem as I was taken full advantage because I am disabled for I take a step in legal action

I had my teeth extracted(22 teeth) in September 24, 2021, then received my dentures about 4 months later. My total out of pocket cost was $7,000.00.

I understood that Aspen guaranteed customer satisfaction. When I went back to the office March, 2023. I was again told there was nothing they could do. I could try to have reclined at a cost of $299.00, but there is only 50% chance that would help. When I asked about the customer satisfaction guarantee. I was told that does not guarantee dentures will fit, just things like if they break in the first year, nothing after that. I did not receive a copy of the guarantee and was never told it was only for 1 year.

I have been back to the dentist se real times in the 18 months since I received the dentures because they do not or have never fit properly. I am unable to wear the bottom plate, regardless how much adhesive I put on them they will not stay in my mouth. If I go to dinner or simply try to talk they fly out of my mouth.

My name is Cheryl Woolf. As I'm a legal specialist where or whom do I see regarding filing a claim against Aspen Dental for unnecessary services that I have been paying for through Dental First Financing.

I moved here from Seattle, Washington in April 2017; and I had been receiving dental care every 6 months. After I moved here Aspen Dental was in my dental plan for providers.

During the last three years I have multiple teeth removed; apparatus prepared; now I have to have 4 crowns, and another filling.

Since I could not afford their services, I had to apply for financing. I'm still paying on my account through Dental First Financing.

I have tried to get my dental records and have sent them a letter authorizing them to release my records; and signed their Authorization to Release information, am still waiting for their records.

I firmly believe that I have another victim from Aspen Dental for deceptive practice.

It has been over 5 months since I had a denture and I still didn’t enjoy one week, too much pain and when I call to schedule an appointment , they always say the only appointment we have is about 2 weeks so I have to wait and suffer for two weeks , I try to complain to a supervisor but I couldn’t because supervisor never available, I wouldn’t recommend you to anyone else and that’s a promise

A little over 7 years ago i had the Glens Falls, NY office do a complete set of dentures, with implants on the bottom set, since that time the have lost teeth and broken the dentures 15 times and now I’m on my 16th the implants have never worked and I’ve recently been told that the implants can’t be fixed as they no longer use this type of implants. There was a 7 year warranty and they did repair them each time, however; can you imagine e having any faith in this product since they failed so many times. And the last time they broke they wer at the end of the warranty and i went to the Scottsdale AZ office for the repair and when i got them back you could still see the break, an extensive one split the uppers in half, so i complained to the Syracuse, NY office and they then sent me to the Mesa AZ office to have them looked at, the dentist there inspected them and his words “well its a temporary repair and when they break again, and they will, come back and ill do a permanent fix” I think I’ve been sold a very expensive piece of garbage. Obviously hoping they will actually stand behind their work is a pipe dream they’ve had plenty of opportunity!

I am a patient with the Warsaw office. I applied for a CareCredit card and received it. I paid the 1st balance, which was over 2000.00, and then get another bill for a 149.00 and tried to pay it and Aspen said it had to be over 200.00 or I couldn't use the CareCredit. So, I contacted CareCredit, and they said it wasn't on their end it was an Aspen policy. So, I call Aspen back and told them I would wait till my next visit, and that would put it over 200.00 then I could pay it, they said that would be fine. My appointment is April 17th, so I get a call today that said if they didn't get their 149.00 before my appointment, they couldn't see me. Needless to say, that didn't make me very happy! You suggested that I get the CareCredit card then you put rules on that card where you can't use it, then you call to threaten my next appointment if the payment isn't made. I will find a way to pay it then let you finish what you started, then I will find someone else to do the other dental work I need done and they don't have any rules about my CareCredit card!

I have been to Aspen Dental in Daphne Alabama for a denture repair. I have been at least 4 times for the same problems. I was told by the Dentist I had overgrowth of bone in the roof of my mouth and I could either have surgery on my mouth or surgery on the denture. They did a horseshoe on the denture but did not fix the crack in the denture. Friday night my denture broke in half. I returned today and I was told they would not do anything and I would have to go somewhere else for treatment. They have used my dental insurance benefits and charged me money so now I have to go somewhere else and pay out of pocket for a new denture. I kept telling the Office Manager the crack in the denture was not repaired. He just kept repeating with the bone overgrowth I was going to have problems. I will be calling my Insurance Company in the morning to let them know they were billed for services not provided.

Ever since they pulled my teeth I have been having nothing but gum problems and infection back in my mouth. My stitches still has yet to dissolve as they put it. And I can't get seen or taken care of because they said my insurance didn't pay for it when they did. So they are making me pay out of my pocket 100 or more dollars to be seen when I don't owe them anything they are overcharging me . And now I'm stuck with this problem and need help to get this situation resolved or answers on what I can do to get my teeth/ gums healed and looked at or how to take care of Aspen dental issue. Because this is some [censored]. They don't need to get away with it.