Aspen Dental

So, let me tell you about my experience with Aspen Dental. They told me that my insurance would cover everything, but that wasn't the case. I ended up paying almost $2,000 out of pocket and was given a statement saying that I had a zero balance. I even asked at the desk if I was paid in full and they said yes. But then, four months later, I received a bill for over $2,000. When I called to ask about it, they said that my insurance didn't cover it and that I was responsible for the bill. I had a statement from them saying that I had a zero balance, but they still claimed that I owed them money. They even sent me to a collection agency!

I called the collection agency and explained what happened, and they agreed with me and dropped the allegations of no payment. But now, three months later, I received a letter from a different collection agency. I'm so sick of this! I shouldn't be held accountable for their billing department's mistakes. I paid them out of pocket before any services were done, and now I'm being harassed by collection agencies.

To make matters worse, the work they did on my teeth has destroyed them. The dentist's drill didn't work properly, and she hit a nerve. They gave me a referral to get a root canal in case I needed it, which I did, and had to pay another $2,000 out of pocket. When I went back to get the crown put on, they butchered my teeth. They ground down two teeth on the side, leaving a huge V-shaped gap in the back. And the front tooth they drilled a little bit because it was bothering me, but now it's cracked and a piece has broken off. On top of all that, the crown they put in has been hurting since the day they did it, making it impossible to chew on that side of my mouth.

I'm going to fight this bill. This is not right at all. And to make matters worse, the charges keep changing. Does anyone have any advice on how to deal with this? This whole experience has been a nightmare, and I wouldn't recommend Aspen Dental to anyone. They're a fraudulent company, and I regret ever going there.

I went to Aspen Dental in Easton, PA on October 13, 2022, because I had a lot of pain in my crowned front upper tooth #9. Dr. Rangnaker-DMD took X-rays of my mouth and examined it. She then told me that I needed to find an Endodontist for root-canal work. I was surprised because Aspen Dental's website says that they have an Endodontist in the clinic. That's why I chose this Aspen clinic for my dental service. But the dentist told me that their Endodontist does not do rework of a root-canal tooth. I was disappointed because I had to wait six weeks for an appointment with an Endodontist specialist, only to be advised that, before a root-canal therapy, the dentist should determine if my crown is recoverable. If it is not, other procedures (e.g. Bridge or implant) may have to be considered if crown replacement is not an option.

I called Aspen Dental on November 28th, and they said I had to get a full mouth X-ray and gum therapy with a Periodontist before I could schedule another visit for my aching tooth #9 work. They already charged my dental insurance for the exam and X-rays but don't want to follow the Endodontic directions back to them to evaluate and work on my tooth #9. Instead, they are sending me on an expensive "wild goose chase" for entire mouth gum build-up therapy, which can take months or years to do. Aspen Dental has so far been a waste of time and money, while I'm suffering pain in my #9 tooth. I have paper trail evidence of everything I have stated in my comment regarding the terrible experience I had at this Aspen Dental office.

Don't be fooled by the very nice and polite recorded greeting system on the Aspen Dental office phone number. I found a private practice dentist that, on the first visit, easily removed the old crown, inspected and determined my tooth #9 is recoverable for a new crown and put a temporary crown on it till root canal is performed by Endodontist. Afterward, the dentist will install a permanent crown. What a difference between one dental office vs. another. I do not recommend Aspen Dental facility in Easton, PA.

My husband broke his lower plate over a week ago. We have tried several times to reach someone and have left as many messages for a return call. We are calling during normal business hours but no one will answer. I called the emergency number and was very rudely told by a rep that she couldn't help and to call our local Aspen Dental during business hours. I explained several times that we had already been doing that for days and she quit talking and waited for me to hang up...UNACCEPTABLE! My husband cannot eat anything but soft mushy foods or not eat at all. This is the absolute worst customer service I have ever experienced in over 50 years. Someone needs to contact us soon or we will make the hour drive and address the staff and doctor in person. We were quite happy with the service we received prior to this but it's funny how once the dentures have been paid for the service ends.

Janelle

Went in for first visit today. Had previously signed up for the discount plan for the year through Aspen itself, something like $30. Explained that I am a low income (and I mean LOW) income senior. Was told I needed deep cleaning, two fillings to fill-in gum areas to prevent gingiviitis and a partial for my back missing teeth for the sum of over $4,000. Do not have that kind of money. Checked into dental insurance PPO plans that I learned from the checkout person at Aspen that would save me a great deal of money if Aspen is in network. Aspen is not in network. Had to pay $488.62 today (half payment) for the deep cleaning and pay the other half of $488.62 on my return visit for the actual deep cleaning. I am quite upset about the whole process of how Aspen handles new patients, especially the elderly that the staff were informed of the low income status of the patient/customer. Was railroaded for Aspen to make money from elderly, low income patients/customers.

I called Aspen Dental last year May 2022 asked do you do Snap on Dentures they said yes so I made the appointment I went in the middle of May had the exam and x-rays with the Dentist Theresa Mathew we discussed them she suggested I do the bottom first because they move the most and do the top 2023 after our discussion I met with financial services and they told me it came out to $15,067 my portion $8,976 so I paid my portion and had my teeth extracted in late May and was left months to get back in for fittings I begged her to have them ready for Christmas has anyone heard of this taking this long NO and during one of the fittings I asked when do you put the posts in for the Snap ons she looked at her computer and said I didn't pay for that I said WHAT I paid my bill before the work started so she got the manager and he said the same thing so I asked have the Dentist call me when she returns. No phone call I had to make an appointment. She the Dentist came in the room looking all sad and saying I am sorry but there is nothing I can do I said nothing you can do! You can fix what you started and put the Snap on ins but no nothing she can do I said you are the owner and what about the 100%guarante

I had my surgery on Dec 29th 2022 I got a call around April 2023 my insurance covered alot more then thought. Aspen dental owes Me alot of money but I keep getting that our system has to be built. This is not ok or fair to the people that give you cash up front. It is now June 2023 my insurance has already paid out. This is not ok something needs done asap please I have been super nice and patient. We are now going on 7 months.

I went to Aspen dental for cleaning and prepare for implant. The cleaning and general care went well but the bone graft for the implant did not take and when I returned to the office was told they would not be able to do this. I had already prepaid 750.00 after the bone graft and prior to the implant. When I was informed they could not do an implant, I was put in a room where a young dentist began to pressure me for another treatment I did not want. The lead dentist in the practice had to intervene when I refused the new treatment to get the young dentist to stop pressuring me. I never went back. I moved far away from this office and when requested my medical records was told they would not release them unless I went back to the office in Wentzville, MO to sign a physical form. I stated that travelling back was not an option. Then I was told the corporation would not release my records to me or my new provider. Also, I was refused my refund of money paid for care never provided. I was told that there were system issues for months and they would not give me an answer about getting my money back.

I was told new patient complete series of imaging was free. I had this done on April10. Paid for teeth cleaning at office. I later received a bill. I called and they said it was a mistake and not to pay. June 13 received the bill again. I called the office (5035 Fredrica Street ste 3/ owensboro KY, 42303) and they said not to pay, but IT is switching over accounts one by one in Syracuse and they don't know how to contact them. They said is is taking time. In the meanwhile, Im afraid my credit will go down.

I can't find main office (in Syracuse?) to contact. Numbers keep sending me back to local facility.

The people at Aspen were kind. It is the billing.

I paid cash for my teeth in September I didn't get my teeth until May 19 then today June 13th a tooth in front lower dentures cracked. The dentist said they readjusted three times and that is a lie. They tried to make me pay again bcse of their system. I told the dentist about the rude secretary and behind scheduled the times without cancel until I showed up. I was told they're system for hacked for 8 months?

In December 2019 I had a complete set of dentures made, after $8,000.00 and very poor after sale service like a dummy I returned for a cleaning and adjustment as set forth in contract. Of course there was a charge and billed my insurance plus I paid overage. NOW six (6) months later I get a bill for $287.00 with a big red box that states "'ACCOUNT FINAL NOTICE" This is your final notice your account is at risk of being placed in collections pay the balance de immediately. When you try and call all you get is a voice mail and never get a call back. I would like to know why I own $287.00 and for what? I have spent hours on the phone trying to get this resolved with NO luck.

On 3/29/23, I visited ASPEN for dental care.I paid $2593.91 upfront. My Insurance has to pay the rest. Deep cleaning was done that day. Second cleaning scheduled for 3/29/23 was canceled by ASPEN, however, done on 5/11/23. Third cleaning scheduled for 5/30/23 was again canceled by ASPEN. It was rescheduled for 6/9/23, which was again canceled by ASPEN.

Due to frustration and dental problems caused by ASPEN negligence I'm constrained to cancel the contract.

Had an appt and after the dr checked the work, told me I had 8 crowns that needed to be done.. If I didn’t, I would be humming.. To check with the girl at front desk to get an appt to have those done…that was in 12/9/2021.. With now 2023, paying my part that I was told, said had called for pre approval since I had dental insurance.. That was not done.. Now I am getting $5,138 bill as said crowns not covered with worn down teeth.. When asked to speak to the girl that dropped the ball in my case… told she no longer works here.. Bad business and until the bill is paid, told not to come back to have any work done..

Very rude and very disrespectful to their patients..