Aspen Dental
Reviews and Complaints

My husband broke his lower plate over a week ago. We have tried several times to reach someone and have left as many messages for a return call. We are calling during normal business hours but no one will answer. I called the emergency number and was very rudely told by a rep that she couldn't help and to call our local Aspen Dental during business hours. I explained several times that we had already been doing that for days and she quit talking and waited for me to hang up...UNACCEPTABLE! My husband cannot eat anything but soft mushy foods or not eat at all. This is the absolute worst customer service I have ever experienced in over 50 years. Someone needs to contact us soon or we will make the hour drive and address the staff and doctor in person. We were quite happy with the service we received prior to this but it's funny how once the dentures have been paid for the service ends.

Janelle

Went in for first visit today. Had previously signed up for the discount plan for the year through Aspen itself, something like $30. Explained that I am a low income (and I mean LOW) income senior. Was told I needed deep cleaning, two fillings to fill-in gum areas to prevent gingiviitis and a partial for my back missing teeth for the sum of over $4,000. Do not have that kind of money. Checked into dental insurance PPO plans that I learned from the checkout person at Aspen that would save me a great deal of money if Aspen is in network. Aspen is not in network. Had to pay $488.62 today (half payment) for the deep cleaning and pay the other half of $488.62 on my return visit for the actual deep cleaning. I am quite upset about the whole process of how Aspen handles new patients, especially the elderly that the staff were informed of the low income status of the patient/customer. Was railroaded for Aspen to make money from elderly, low income patients/customers.

I called Aspen Dental last year May 2022 asked do you do Snap on Dentures they said yes so I made the appointment I went in the middle of May had the exam and x-rays with the Dentist Theresa Mathew we discussed them she suggested I do the bottom first because they move the most and do the top 2023 after our discussion I met with financial services and they told me it came out to $15,067 my portion $8,976 so I paid my portion and had my teeth extracted in late May and was left months to get back in for fittings I begged her to have them ready for Christmas has anyone heard of this taking this long NO and during one of the fittings I asked when do you put the posts in for the Snap ons she looked at her computer and said I didn't pay for that I said WHAT I paid my bill before the work started so she got the manager and he said the same thing so I asked have the Dentist call me when she returns. No phone call I had to make an appointment. She the Dentist came in the room looking all sad and saying I am sorry but there is nothing I can do I said nothing you can do! You can fix what you started and put the Snap on ins but no nothing she can do I said you are the owner and what about the 100%guarante

I had my surgery on Dec 29th 2022 I got a call around April 2023 my insurance covered alot more then thought. Aspen dental owes Me alot of money but I keep getting that our system has to be built. This is not ok or fair to the people that give you cash up front. It is now June 2023 my insurance has already paid out. This is not ok something needs done asap please I have been super nice and patient. We are now going on 7 months.

I went to Aspen dental for cleaning and prepare for implant. The cleaning and general care went well but the bone graft for the implant did not take and when I returned to the office was told they would not be able to do this. I had already prepaid 750.00 after the bone graft and prior to the implant. When I was informed they could not do an implant, I was put in a room where a young dentist began to pressure me for another treatment I did not want. The lead dentist in the practice had to intervene when I refused the new treatment to get the young dentist to stop pressuring me. I never went back. I moved far away from this office and when requested my medical records was told they would not release them unless I went back to the office in Wentzville, MO to sign a physical form. I stated that travelling back was not an option. Then I was told the corporation would not release my records to me or my new provider. Also, I was refused my refund of money paid for care never provided. I was told that there were system issues for months and they would not give me an answer about getting my money back.

I was told new patient complete series of imaging was free. I had this done on April10. Paid for teeth cleaning at office. I later received a bill. I called and they said it was a mistake and not to pay. June 13 received the bill again. I called the office (5035 Fredrica Street ste 3/ owensboro KY, 42303) and they said not to pay, but IT is switching over accounts one by one in Syracuse and they don't know how to contact them. They said is is taking time. In the meanwhile, Im afraid my credit will go down.

I can't find main office (in Syracuse?) to contact. Numbers keep sending me back to local facility.

The people at Aspen were kind. It is the billing.

I paid cash for my teeth in September I didn't get my teeth until May 19 then today June 13th a tooth in front lower dentures cracked. The dentist said they readjusted three times and that is a lie. They tried to make me pay again bcse of their system. I told the dentist about the rude secretary and behind scheduled the times without cancel until I showed up. I was told they're system for hacked for 8 months?

In December 2019 I had a complete set of dentures made, after $8,000.00 and very poor after sale service like a dummy I returned for a cleaning and adjustment as set forth in contract. Of course there was a charge and billed my insurance plus I paid overage. NOW six (6) months later I get a bill for $287.00 with a big red box that states "'ACCOUNT FINAL NOTICE" This is your final notice your account is at risk of being placed in collections pay the balance de immediately. When you try and call all you get is a voice mail and never get a call back. I would like to know why I own $287.00 and for what? I have spent hours on the phone trying to get this resolved with NO luck.

On 3/29/23, I visited ASPEN for dental care.I paid $2593.91 upfront. My Insurance has to pay the rest. Deep cleaning was done that day. Second cleaning scheduled for 3/29/23 was canceled by ASPEN, however, done on 5/11/23. Third cleaning scheduled for 5/30/23 was again canceled by ASPEN. It was rescheduled for 6/9/23, which was again canceled by ASPEN.

Due to frustration and dental problems caused by ASPEN negligence I'm constrained to cancel the contract.

Had an appt and after the dr checked the work, told me I had 8 crowns that needed to be done.. If I didn’t, I would be humming.. To check with the girl at front desk to get an appt to have those done…that was in 12/9/2021.. With now 2023, paying my part that I was told, said had called for pre approval since I had dental insurance.. That was not done.. Now I am getting $5,138 bill as said crowns not covered with worn down teeth.. When asked to speak to the girl that dropped the ball in my case… told she no longer works here.. Bad business and until the bill is paid, told not to come back to have any work done..

Very rude and very disrespectful to their patients..

Attn: Mr. Ron Hobbs, Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. cc/ Ms. Candance Lauderdale, DMD

The purpose of this email is to resolve a complaint I, Marlene Garrett, submitted to the Better Business Bureau (BBB) and the Consumer Protection Division in the state of Georgia. On 6/7/2023 @ 3:10pm. I received a cellular phone call from a private number. However, I did not get the name or telephone number of the caller. I overheard, "you filed a complaint with Aspen Dental. Don't you want this resolved?" I requested for this person to call on 6/8/2023 in the AM due to my work schedule. On 6/8/2023 around the same time, a voicemail said, "This is (name not audible) Aspen Dental we are trying to get in contact with you. We cannot resolve this matter if you do not call (no telephone number stated). Confidentially need to be upheld. Therefore, I hope this e-mail will start the conversation in an appropriate manner.

I am aware you have the document of the complaint from the Consumer Protection Division. I stand by what I wrote in the complaint because my rights as a consumer have been violated by:

1. Not being informed about how the deep cleaning service is performed and the upfront cost.

2. Not given the facts to make an informed decision as to how this medical procedure could save my cracked tooth.

3. After signing the credit card statement form, I inquired about the root canal fee being included with the initial fee of $3,747.70. The Financial Manager said,"it is a separate fee."

4. As I sat in the office, I observed and overheard disgruntled patrons talking about the long wait times, rescheduling when late, and billing procedures. I did not agree receiving this one-time outstanding fee.

I wanted the right to be heard in private. Therefore, I contacted the BBB as an advocate and received additional resources to contact.

To date, I have paid $610.61 to Aspen Dental. Since 7/22/2022 - 2/15/2023, I am currently suffering mouth pain, and is unable to eat solid foods. Ongoing dental treatment is required. I am no longer able to afford to pay Aspen Dental several more years for a one-time dental service that was overpriced and not handled with professionally while my safety, health, and wellbeing is at risk.

Thank you for your attention. Look forward to hearing from you.

Marlene Garrett, Former Client

Ronald McCue

3888 Myrtle Pointe Dr.

Myrtle Beach S.C.

29577

[protected]@aol.com

[protected]

To whom it may concern.

I went to Aspen Dental at 1209 N retail Ct, Myrtle Beach S.C. to have two teeth extracted, on April 13. They extracted the wrong tooth. We agreed on two teeth, one lower back and one upper. They took out two bottom back teeth in back. . I asked several people who makes the decision on what is to be done. The treatment Planner said she didn’t, the Dentist who pulled the teeth said, they do. The manager (Rachel Potter) said, a group gets together and reviews what needs be done. The patient should have been told. Rachel said the wrong tooth didn’t get pulled, they just extracted one that was in bad shape also. Rachel said she was sorry, but thing happens. That was the end of it. No mention about a follow up, or any treatment. We are putting a detail letter on what happened. If you want a copy let me know.