Ashley Furniture Industriesnot honoring warranty on couch

S Jul 05, 2019
This review was posted by
a verified customer
Verified customer

Bought two couches about 1 year ago. Last Christmas the arm on one of the couches broke for normal use. The couches had a 1 year warrenty on the frame of the furniture. I contacted Ashley Funture and after a period of trying to figure out who to contact and give the information to, because no one in the store was a big help. They took for ever to get back to use and they informed us we abused the couch and they would not honor the warrenty. They n ever came to look at the couch. How do they know the couch could have had a crack in the wood frame when they delivered. What is the sence of a warrenty if you do not ever intend on honoring it. Very bad business willnever shop there again and suggest no one else does either .

Below was a series of emails sent to Jillian from ashely Funiture

Couch

Inbox
x

patgarcia92

Wed, Mar 6, 7:51 AM
Good Morning, Attached are the pictures of the stickers you needed. Thank you for your help with this matter Pat Garcia Sent via the Samsung Galaxy, an AT&T 4G

JILLIAN ANDERSON

Wed, Mar 6, 9:27 AM

to me, tech

Thank you so much, I will update you as soon as I know anything.

Pat Garcia

Wed, Mar 6, 9:34 AM

to JILLIAN

Thank You !

Pat Garcia

Thu, Mar 21, 7:38 AM

to JILLIAN

Good Morning ! Jillian,

Just want to know if you had heard any new about the couch.

Thank You for your help with this matter

JILLIAN ANDERSON

Thu, Mar 21, 3:44 PM

to me

I am awaiting one final reply that I requested today and I will update you tomorrow.

Thanks

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.