Ashley Furniture Industriesnot honoring warranty on couch

S Jul 05, 2019
This review was posted by
a verified customer
Verified customer

Bought two couches about 1 year ago. Last Christmas the arm on one of the couches broke for normal use. The couches had a 1 year warrenty on the frame of the furniture. I contacted Ashley Funture and after a period of trying to figure out who to contact and give the information to, because no one in the store was a big help. They took for ever to get back to use and they informed us we abused the couch and they would not honor the warrenty. They n ever came to look at the couch. How do they know the couch could have had a crack in the wood frame when they delivered. What is the sence of a warrenty if you do not ever intend on honoring it. Very bad business willnever shop there again and suggest no one else does either .

Below was a series of emails sent to Jillian from ashely Funiture




Wed, Mar 6, 7:51 AM
Good Morning, Attached are the pictures of the stickers you needed. Thank you for your help with this matter Pat Garcia Sent via the Samsung Galaxy, an AT&T 4G


Wed, Mar 6, 9:27 AM

to me, tech

Thank you so much, I will update you as soon as I know anything.

Pat Garcia

Wed, Mar 6, 9:34 AM


Thank You !

Pat Garcia

Thu, Mar 21, 7:38 AM


Good Morning ! Jillian,

Just want to know if you had heard any new about the couch.

Thank You for your help with this matter


Thu, Mar 21, 3:44 PM

to me

I am awaiting one final reply that I requested today and I will update you tomorrow.


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