United States - 54612-1218
I purchased a whole leather living room set from ashley home store in frisco on february 19, 2007. I also...
Please be aware of Ashley Furniture and their business practices. I canceled my order in what I thought to be time where the furniture in no way could have been manufactured - though they said it was and was on its way though they offered no proof of that. So anyways - I said yes to the store credit whereas they wanted it to be for the whole purchase amount - including warranty, delivery and sales tax. After a call into a NYS agency - merchandise credit is on merchandise and not on services or sales tax (esp because it was never "collected"). So, we agreed to a true merchandise credit. Well, after much-to-do between Ashley and the credit card agency used for the gazzilion months of no interest, it all was messed up - so Ashley said "screw her" and did the restocking fee of 20%. I am not sure what rocket scientist did the math but where they got their 20% from I can't figure it out because no matter what way I do it, my math and their does not equal. So after so more investigation - again the 20% is only on merchandise. A call to the store confirms that 20% restocking is on merchandise only and not on warranties, delivery, or sales tax. So... if you are one of those who opt for the restock fee (because like me I don't EVER want to do business with this company again!) - check the math. Fight back - they are trying to get more money out of you. File your BBB complaint - I am astonished as to how many of these I have read online and yet look at the BBB website and find only a handful of complaints filed against this company. For one, I would like to see this business out of NY as they have shady business practices, poor workmanship, and even poorer "customer service".
We bought a kitchen desk (secretary & hutch) on Sept 10, 2007 at the Winston-Salem store and were told it would arrive in three weeks. Several calls and four delivery dates later and we finally received the item on December 29, 2007. They changed the delivery time three times the day of delivery and took from another customer's order to make ours whole because part of it was missing or damaged. I suspect they had done this with our order and had filled other customer's orders for Christmas with ours, hence the reason for the delays. When the item finally arrived, we asked the delivery folks if it didn't fasten together for safety sake and they said definitely NO. When they had left, we found the assembly instructions in a drawer with four screws but the brackets to attach the desk to the hutch were missing. We called the delivery driver back and they insisted that these brackets didn't exist. Even the store manager at the store made the same claim. I offered to send him a copy of the instructions and diagram send with the furniture showing the missing clamps for the back of the piece. It will probably be months before we ever see these missing parts if we ever get them! Do not buy from this company! If it looks too good to be true, it probably is!
I had the misfortune of purchasing a leather reclining sofa and chair from Ashley about 2 months ago. Of...
Sofa and love seat were delivered and placed in room immediately by delivery people, and everything looked fine. My wife while cleaning a vent noticed that there was damage on the back corner of the leather sofa. The damage could not be seen from the front or side. The delivery people had to see the torn area. Ashley would not have any responsibility for the damage and said it was not their problem. I had the 5 year protection plan but they said since it was a delivery problem it was not covered under that plan. Shop at a reputable furniture store like Haverty's to avoid this problem.
I was never informed that ashley furniture store had a no return/refund policy. The sale rep should inform...
Ashley Furniture delivers more than just furniture. Back in June my husband and I purchased around $5,000...
I ordered furniture for delivery around the first week of November 2007. They set the delivery date for November 23 between 1-5:30. No problem except it was the Wednesday before Thanksgiving (just bad timing for me). There is no movement of the delivery time - whatever the magical computer says is what it will be and you just have to take it. So that same magical computer told the customer care people to call me twice to confirm this delivery time. -which both times I confirmed. The afternoon of the 22nd I get a call from Ashley stating that not all of my pieces had arrived and would be delievered at a later date.
Items ordered: Sofa, loveseat, recliner, two end tables, coffee table, dining room table, and 6 chairs - total $3,900.00+
Items Received on "promise" date: Sofa and loveseat.
New delievery date was set for December 5th - 2 weeks later. I got a call this weekend (Dec 1) to confirm my delivery and setup a time between 8-12. I agreed - cleared my work schedule and made arrangements to be at the house. Yesterday - Dec 3 - another confirm call and again I confirmed the date.
And now we come to today - the dreaded day before delivery. Aparently their magical computer system for scheduling does not really know ANYTHING. Because again I get a call that NONE - not some - NONE of the remaining pieces have arrived. How is that companies like UPS and FedEx know EXACTLY where my stuff is from point A -> Z but Ashley cannot lay claim to their own inventory! Needless to say they want to push is out to Dec 14th. Which I assume will be the next possible delivery attempt. I have a call in to customer care - I hope to hear something shortly. The beauty of the Ashley Furniture buying experience is that the Magic Computer knows everything and you can NEVER get to a person who holds responsibility or can make change. They always lean on that computer as the cause of and answer too all of the problems. Good Luck - I hope to eat at my table before Christmas. My recommendation - go somewhere else!
On Nov. 17,2007, purchased a simmons mattress set from ashley furniture for 1091.00. The sales rep never...
This is my first experience with Ashley Furniture. I visited and purchased a dining room set on August, 26...
I have had my furniture for less than a year. It is falling apart. I have made several attempts to resolve this issue with Ashley Furniture to no avail. I am holding a public protest at the ashley Furniture store in Mesquite, Texas on Black Friday (day after Thanksgiving). If anyone wants to join us, please feel free to come by. Thanks.
I am friends with an employee of Ashley furniture and when construction began on our new house, the decision...
I just read all the complaints on Ashley Furniture. I bought Libray latters which all were in good shape. My problem was when I need to reschedule the date I could pick them up. I was told that if I did not pick them up on the date given, they would send them back and I would have to reorder. I was only looking at a couple of days difference and not asking them to keep the merchandise any longer than that. When we loaded the furniture, there was no personnel to help. As you know, they are very heavy and it was just two women lifting the 3 boxes.
We purchased a couch that has built in recliners from Ashley in Greenwood, In. Total cost with warranty was 1400.00. It is only me and my husband and we both work long hours so we rarely use the couch. Upon settling into our new home (having the couch for less than a full year), we noticed it was falling apart. Seams were unraveling, the recliner mechanisms were failing making it difficult to close, casters were falling off the ottoman, buttons falling off, staples not properly placed were shredding the backs of the seat cushions, the spring fell in the middle section to the floor, the arms are lose, and so on. We attempted to contact the company to fix it. The did not return the calls, we tried to use the warranty-that company would not honor it. We went into the store to speak with the manager and demand money back for selling us the non-existent warranty- He refused and offered to send out their service team at cost to us! We the called the corporate company to complain and they contacted the store and demanded them to send out an tech. He took one look at the couch and said it was trash. He then ordered all new parts and said when they came in he would rebuild the couch in our living room. That was last December! Now I have couch parts and a trashy couch littering up my living room and I am still having to pay the rest of the 1400.00 off for a couch that I will have to turn around and replace.
To Whom It May Concern:
I purchased a bedroom suite and 2 recliners from Ashley Furniture on June 17, 2007. At purchase time, it was promised to me that I would have my furniture delivered by July 28, 2007. I thought this was an extremely long timeline to receive my furniture, but agreed with it due to the history that I have with Ashley Furniture. It is now August 9th, and I still have not received my furniture. After calling the warehouse several times, my husband has had the phone slammed in his face, a very rude customer service representative (Nicole), and an arrogant "manager" (Brock?) that was unwilling to help the situation any, just to name a few incidents.
After no resolution and frustration from the warehouse, my husband and I went to the Ashley Furniture store that we purchased our furniture from and talked with the manager on Saturday night, August 4. He was unable to help us that night and promised to call us with some resolution. We have been playing cat and mouse over the phone with Amanda and Rick Doyle and still (August 9) no resolution or help from Ashley.
I have purchased at least $25,000 worth of furniture from Ashley Furniture over the last 5 years. Since this incident, I have made the decision to never purchase from Ashley again. On Monday, I plan to seek legal counsel and contact the Better Business Bureau for advice, and hopefully, then, I can get this issue resolved.
I placed an order for a couch/loveseat that was ordered through interest free financing and received credit...
I bought an entire living room set and a king size mattress from them about a year and a half ago. Everything has been great, haven't had too many problems until recently. A while back,I noticed a hole in my coffee table. There was a pile of fine dust piled up just outside of this tiny hole.
I figured it was some kind of bug,sprayed it with bathroom cleaner and waited. A few days later, same thing,more dust coming out of this hole.
Sprayed it with some more potent stuff and it went away. I kept checking once a month for more holes but couldn't find any. Well, now I am moving and on a very detailed inspection,there are many of these holes. All "active" as they keep having these dust pile build up. I finally do an online search and find out its what they call a powderpost beetle. Seems they live in wood in a larvae stage for several years and the only way you know that you have them is when they "wake up" they start making these exit holes to push out the powdered excrement from them eating your furniture. So basically, I bought these bugs when I bought the furniture. The college websites say they talk 1 to 3 years to hatch. Imagine that, I am smack dab in the middle of that window. Of coarse now I am calling Ashley's asking them what they are gonna do about it. They are saying "well, how do we know these bugs didn't get in there from your home?" Well, my house is built on a prairie where no such things exist naturaly,and none of my other wood furniture exhibit these signs.
Anyhow, they are denying any responsibility. What a bunch of crooks. Beware if you buy ANYTHING made of wood from these guys. Its probably full of critters!!! Anything I can do?
Just wanted to share, we have had horrible customer service with the Ashley Furniture store on Woodlane Rd. in Mount Holly/ Eastampton NJ.
We bought a wine cabinet in Jan. and we were able to pick it up the last week of Jan. 2007 and on Mother's Day (just 4 short months later) the insides collapsed-- thank God my son wasn't hurt because there were shattered wine glasses and glass went every where. It could have been worse it the wine bottles had broken! My son was sitting in my lap in the living room when it happened-- it really scared both of us a lot. When we called Ashley Furniture, they never once apologized or asked if my son was injured.
We finally got the piece back today (6/9/2007) after threatening to go to the Better Business Bureau-- so that's what it takes to get someone to fix a defective piece of furniture that almost injured my 2 year old son?! If you have no interest in honoring your warrenty, then don't offer one.
I'm so sick of what it took to get our furniture back: the phone calls, the "we can’t find any record of that purchase", the "well, that department just went home," the "well, we're very busy today and can't help you," and the "just leave your phone number and someone will call you back." (Big surprise, no one EVER called us back— and then to add insult to injury, the store manager, Sam, told us today that he had already checked with the warehouse and knew it was fixed and they “should have called.” My point exactly.
My husband and I just went to get it and they claim they fixed it-- but the way they did it changes the appearance of the front of the cabinet. Plus there's now a big dent in the side/back and the decorative nails are coming out.
What if it had been a larger piece of furniture? (And this was just a wine cabinet! Imagine something bigger! And something we couldn't move back and forth in our station wagon!)
On 4/9/07 we purchase a living room set and mattresses from The Rockford Ashley Furniture Store In Rockford...
On February 27, 2007 I submitted my order to Mark Alan (distributor for Ashley Furniture). I took the liberty to browse through their showroom via internet and printed all merchandise to order (to make it very easy on Mark Alan).
Any ways; they submitted my order to Ashley Furniture on 3/1/07 and acknowledged order on 3/5/07.
I was promised a ship date on an entire living room seat, including end tables, entertainment unit, sofa table etc., and was promised a ship date of 3/26/07.
1. 3/26/07 came and passed no merchandise.
2. Promised a ship date of 4/5/07; again no merchandise.
3. Promised a ship date of 4/26/07; rec'd partial shipment waiting for sofa/loveseat to materialize. Sku#1830038 & 1830035 - new material (Ashley "Alexandria").
4. Promised sofa/loveseat on 5/5 - come and gone.
5. Promised again on 5/12/07 - come and gone.
6. Promsed again on 5/25/07 - come and gone and the distributor had the mfg. on the phone with me indicating a ship date of 6/8/07 they will follow through to make sure that date is met.
7. Original date have it was 3/26/07 and several promises has come and gone.
I informed the distributor to make sure date is met or I will cancel the order and receive a refund. They in turn tired hard to comfort me; and asked if I would like a replacement.
Whey should I replace something and the original merchandise did not materialize. I said, "NO". If I do not receive any merchandise I will cancel my order.
Today is 6/8/07 and the loveseat is on the truck but no sofa! The sofa will be in on 6/13/07 and I have had it with ASHLEY!
They service really sucks and with no information and/or customer service to help solve this problem.
If anyone should spend money they should receive goods... and I've been waiting far too long to be treated in this matter.
I suggest goods 1st then payment... I will not purchase any Ashley Furniture never again... you have lost a valuable customer!