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CB Furniture Stores Ashley HomeStore Complaints #422-441
Ashley HomeStore

Ashley HomeStore review: non delivery

T
Author of the review
9:24 pm UTC

My wife and I decided to buy a dresser and 2 nightstands at Ashley furniture on 8/3/2019 that were suppose too be delivered on 8/7/2019.
Well at first they offered to deliver on 8/5/2019 or 8/6/2019. But due to my wife and I having doctor appointments that was not going to work so we said 8/7/2019 would be fine. We paid $500.00 cash and used the debt card for the remainder of the bill of $990.55. So paid it in full! We were told that 2 days before delivery they would call and set up a time frame for Wednesday 8/7/2019. That would make the call to schedule delivery on Monday 8/5/2019. Well Come Tuesday 8/6/2019 there was no call. So I called Ashley customer service to find out the status on Wednesday delivery. Well the answer was that one item would be in on 8/30/2019 and the others on 9/4/2019. What? That's a month away and we bought on the promise of the next week delivery. So we went to the store in case the customer service rep on the phone misread anything. I walked up to the counter, yes with a smile on my face, as I know sometimes people on the phone make mistakes reading the screen. The girl at the counter of Ashley Furniture (69th and Bell Rd) said that the items will be in on 9/15/2019. What? Now we are 1 1/2 months out for delivery. I requested a refund and to cancel and the girl at the desk called the manager over. The manager said he would check on the items. So he called the warehouse and he said they did have some in stock and could deliver Friday 8/8/2019. I told the manager that I expected them to keep their word as of the sale it was to be delivered to me on 8/6/2019 and why if they had in warehouse they did not keep with the Wednesday delivery as agreed upon when taking my cash and instead moved me out to 9/15/2019. The Manager said he would call to see if they could work me in for Wednesday delivery still. After 1 1/2 hours waiting in the showroom still no response. I called it quits. My wife and I waited 1 ½ hours after the manger made the call to the warehouse and received no updates other than the manager told us he called the warehouse delivery people. We knew that after the first time he told us.
Well we decided to cancel the order as it seems we were getting the "We are not too concerned about it) attitude and demanded a refund!
NOTE: Not only did they have in stock in warehouse and did not deliver as agreed, they put us out 1 ½ months to be delivered. Plus the manager did not keep in contact with warehouse to insure they could arrange a delivery as agreed originally on purchase. In all fairness, 1 ½ hours of my wife's and my time standing in the showroom is surely fair enough in correcting the egregious error on their part and getting this corrected. That is more than insulting, that is disrespectful, period.
Now here is the kicker. I debited $990.55 so they credited it back to my visa debit card. The $500.00 cash I gave them in hand is going to take 21 days for a check to be sent from a third party. Now all this money was paid at the same time of purchase, so paid in full! Wow? "So I asked the Manager what is the company that is sending the check. Manager said he does not know, but that it is a third party company. What is the phone number of the company that is sending the check then, I asked the manager. Manager said he does not know. How about a receipt showing that so far I only received $990.55 back in case the check does not arrive. Manager said they do not give any receipts on refunds showing balance they still owe you. OMG! So I guess it is a trust thing, like when they agreed to deliver on Wednesday 8/7/2019, I need to trust them again that they will send my $500.00 in the next 21 days. And if I do not get a check in the mail. Who do I go to?
I give 1 star for the sales person who was very non pressure and very assistive.

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  1. Ashley HomeStore Contacts

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    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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    Jul 17, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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