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CB Furniture Stores Ashley HomeStore Complaints #362-381
Ashley HomeStore

Ashley HomeStore review: charges for order that was cancelled by store

L
Author of the review
12:23 pm UTC

My daughter pre purchased 6000 worth of furniture to relocate for her own first job in October for her move in November. Ashley cancelled the order a day before the delivery because someone in their office switched it to the wrong distribution center .

We then had to go to a local store in her new home town to reorder all her furniture in Longview, they did not have the same items in stock and required five delivers to get the 10 items she purchased, to date we are still waiting on a part to complete set up of her entertainment center, 3 months later . But that's not the worst part the PEARLAND store billed us for the order they cancelled and WILL NOT remove it from her account. So we are paying for 12, 000 worth of furniture and only received 6000, to avoid negative marks to her credit. They also billed us for sofa bed which we ordered, but when we went to use it for Christmas we discovered it was a regular sofa . The local manager Matthew claims he's escalated it to his GM and billing department but as of today January 19th from an order placed in October, cancelled by Ashley, 12k is still reflected on account this is UNETHICAL. The billing company will not make any changes until they receive notice from you and are requiring that we pay for both orders.

I would appreciate it if her sleeper sofa could be exchanged when the parts arrive to complete assembly of her bridge for entertainment center.

I believe a credit for each month until this issue is resolved should be issued for the inconvenience as she has not received the full benefit of being fully furnished.

The original order number is [protected].
My contact number is [protected]. I am paying her bill at this time until it can be changed to fit the budget she agreed to at intial purchase.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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