United States - 54612-1218
Our first and last Ashley experience is one for the ages. We spent 90 minutes looking for a piece of...
if you dont know by now reading all the negative remarks about the quality the customer service and the disrepect of ashley furniture. then go ahead and buy and become there next victim. if you value your hard earned money then dont throw away on a product that is garbage it might be better to salvage your furniture you already have recover restain it will last alot longer than ashley and you will save alot of money and grief. buyer beware
We purchased a sofa with Ashley fremont on 10/4/08 and estimated delivery on 10/15/08. They said they will call us the day before delivery. Nobody ever called on the 15th nor the next day. I kept on calling every week and every week the customer service lady would say there has been a delay and the new estimated delivery date will be next saturday. It is already 11/4 and we still have not received our sofa. We have been sitting on the floor in our living room for the duration of the wait.
We are already being charged interest since the day that we left the store and we have not received sofa yet. That is truely unfair business practise. Being able to LEAD customers on thinking that they will receive their products but yet do not get them.
Also, in their invoice it states that immediately the next day of cancelling you will be charged 30% restocking fee. What the ... They are the reason for the delivery to be late and we still have to pay restocking?
All we want is a straight answer as to when we will get our furniture. the customer service doesnt even know if the furniture is manufactured yet or is it an issue with delivery.
I am SO disappointed with this company. I'm living in my first apartment right now, and was really excited to find cute, inexpensive furniture by Ashley. I purchased a loveseat, sofa, ottoman, and chair, however when I received the chair both of it's arms were extremely loose.
I purchased the furniture in April 2008, and made a complaint to the company shortly thereafter. They sent a technician to my apartment, who agreed that the chair had been damaged in transit, and said Ashley would replace it. A few weeks later I received a letter from Ashley stating that their tech found no evidence that the damage was their fault, etc. etc. Long story short, I paid $500 for a broken chair and they weren't going to do anything for me.
I followed up with a couple complaint letters, and finally was informed this month (Oct 2008) that they would replace my chair, nearly 6 months after I received it. However, they are forcing me to either pick it up at a location 100 miles away (I live in a city and do not own a car), or have it delivered for $125. I find it ridiculous and unprofessional that they provided a BROKEN product, and that I've ended up spending $625 on, only to receive a usable product 6 months after purchase.
Their employees are not very professional either - they don't sign letters with their last names, and one of them claimed to enclose Ashley's warranty policy in a piece of written communication when there was nothing additional in the envelope. They are very difficult to reach by phone, providing wrong extensions and what not.
The furniture that was delivered undamaged has since sagged a great deal in the 6 months since I've owned it, and that's with minimal use.
I highly discourage anyone from dealing with Ashley furniture unless you're buying a gift for someone you hate. They suck, and should go out of business.
I bought a reclining leather loveseat and sofa set from Ashley Furniture Homestore in North Brunswick...
The follwing is the content of the first letter sent about this complaint: Dear Ms. xxxxxx: I came into...
Purchased over $4000 worth of furniture for my daughter who was starting medical school in Augusta. We purchased the furniture in June and paid cash. The furniture was never delivered. After countless phone calls and visits to the store on our behalf we never received anything. We were finally told that we should cancel because the furniture had now been discontinued. This was three months after ordering. We were told we would receive a full refund without paying a restocking fee since the furniture had never even been manufactured. Needless to say, to date we have received nothing. No one will return our calls and Ashley Corporate says they have no responsibility since this was a franchise. What's up with that????
Ashley Furniture in Fairfield CA has failed to deliver a China Cabinet. We ordered the China Cabinet on 26 July 08; for delivery on 31 Aug 08. When it did not arrive we called Ashley Furniture and were told that it would not be here until the 8th of Sept and would be delivered on 14 Sept 08 prior to 1 pm. When it again did not arrive we called and were told that it would not be delivered because it was broken. After several phone calls and a trip to Ashley Furniture store in Fairfied, they said it would be another three weeks before they could deliver another one. We were called on Fri. the 3rd of Oct that it would be delivered on Sunday the 5th of Oct. On 5 Oct we were told that again it would not be delivered because a piece was missing. WE have again called the Fairfield Store about the latest problem, and we did not received a solution to the problem. I would not recommend Ashley Furniture to my worst enemy.
I purchased a new home and bought a leather sofa from Ashley. The sofa have had several problems ranging from holes in the leather to defective frames. I think they are getting this sofas back from other people who found the defects and they are repairing them and delivering them to other customers in hopes that they don't find the same defect. I have spoken to Bridgette Boswell several times in regards to a refund due to this being about the 5th or 6th delivery that they have had to come back and get. They are wanting to offer me a store credit and no refund...I was recently advised that Ashley "DOES NOT" give refunds. The only other sofa that I liked is $400.00 more than the sofa that was originally purchased. I asked if they would give me a refund if the new chosen...more expensive sofa was defective. I was advised that it would have to be reviewed and that they could not guarantee me a refund at that point. I do not need any additional furniture for my home right now. So therefore, I do not need store credit. I think I have been more than patient by waiting on Saturday for deliveries and pickups for several months. I ordered Ashley furniture from a little country store...the furniture was delivered in box and I had not issues with i. When Ashely in Plano delivers... it is never in the box therefore, I am strongly feeling that this is refurbished furniture. I can just about promise that this will be my last purchase from Ashley...if they cannot offer refunds... they must know their furniture is faulty. Roomstore gave me a refund on bedroom furniture due to the issues that I had with it (several deliveries and pickups)but as I said... they did refund. Ashley wanted to come out and see if they can repair the sofa... well, I actually paid for a "NEW" sofa. So, if they want to repair the sofa... they can refund some of my money and charge me a second hand sofa price. I am new getting ready to tun tot he BBB and see if I can find out who the owner of Ashley is. Wish me luck!!
My husband and I went into our local Ashley furniture store for a tv stand and walked out with $4000.00 worth of furniture.
A tv stand, loveseat, sofa, rocker/recliner and three stands. Six of the seven pieces had issues with them. The rocker/recliner had rips in the leather and looked like it had been dropped. the leather is coming off the back of the sofa, the coffee table had a crack and I refused it, the corner stand has a gouge in it and the tv stand was put together wrong and the door would not close.
The salesperson, the owners son, said to call if we had any problems, when I did call that day and the next he quoted me percentages of happy customers and that I was in the 1% of unhappy people.
He referred me to call the warehouse, I did and got yelled at by the person in charge when I told him it looked like second hand furniture, he threatened to hang up on me.
The store manager is the nephew of the owner, he yelled at me saying I must have damaged the furniture myself because I didn't report it when the delivery people were here . I have their paperwork saying we have 72hr from delivery...
They finally came to the house & took the rocker/recliner to have it repaired, we have not seen it yet!
Why would you REPAIR a NEW chair, I want a new one! They also took the tv stand to have it reassembled.
The salesperson, owner's son, said they came already assembled to the warehouse. The delivery guy said he assembled it and it was very difficult to do?!?
After two weeks and multiple phone calls, we got the tv stand back with the wood dented on the door. The owner's son said they could use some touch up on it, but my husband refused, the wood is dented!! Touch up won't help...
They are ordering a new door...and we still haven't seen our Rocker/recliner.
PLEASE DON'T BUY ANYTHING FROM ASHLEY FURNITURE HOMESTORE IN PLATTSBURGH, NY OR ANYWHERE ELSE
We are hoping the BBB can help us, otherwise, small claims?
Be careful. Ashley Furniture allows a company called TRS (The Rental Store) who is actually a collection agency, to review your layaway file so that TRS can call and ask if you want to get your furniture earlier they will finance it. It is a rent-to-own that costs 3x's the amount of the furniture. TRS has harassed me & made illegal threats. Don't fall into this trap! The poor will have more to lose! Keep notes if you do business with TRS. Not that it will help because managers did not last at the store that I did business with, so whatever was said to me did not mean anything. Read your State laws on rent-to-own and harassment by these type of companies.
Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received pamphlet advising me of my refusal write but did not. Salesman said he did not know what Customer Care was talking about. Finally spoke to manager, was told foam would "break down" and become comfortable but no guarantees. Personnel are not "personal". Do NOT buy from them.
Ordered furniture on Labor day, paid $4000. right then. Promised delivery by weekend. They called, said it would be another week. 2 weeks later delivered 2 pieces, the bed frame and mirrored chest. Almost 2 weeks later finally got mattress and box spring. My last piece is due to be delivered Oct.2nd... we'll see. Needless to say I canceled my other item I ordered and am waiting for my check. Just called corp. number for the 3rd time today. If I don't get my check and the last piece soon I will go to the news station and give them some well deserved airtime on how they do business.
Again, beware of Ashley Furniture. There is a reason why it is reasonable, it breaks after a couple of years and even the after market insurance company Guardian Insurance Furniture protection insurance will not cover their workmanship. What does that tell you!!! I purchased a dining suite and bedroom furniture to the tune of $10, 000.00, and I cannot close the table because of poor workmanship. Ashley furniture do not have good client relations. I purchased Guardian Insurance and they refused to fix Ashley Furniture. So beware of the after market furniture insurance also, Guardian Insurance. Run and Run Fast from the A. H.'s
Back on October 2005 my wife and I came to Florida to do a final walkthrough on our newly built home. At that...
This has been the worst company to deal with... First of all I ordered my furniture almost 3 months ago
everytime i call they give me a run around saying it will be another week... Well it's been 3 months already
Getting a bit worried... I called today and they told me the store went bankrupt and some other company took over... so I am worried i will never get my furniture. I still have the receipt so I am going to get a refund because I will never get my furniture... I would not recommend buying anything from here. I have read the [redacted]s and its been a nightmare for people... Next time i will research before i buy!
Here is what has happened to me... I reported problems that I was having with my sectional/sleeper to a...
I will make this short and to the point. We purchased our first brand new sectional set and after a month reconfigured the set up in our room and noticed the metal framed recliners were rusted underneath. After muliple visits from their technicians and finally the store owner, they told us it was our fault and would not honor any warranty. Yeah, we caused a metal frame to rust after a month, good one huh? We took them to small claims court and learned that they (Ashley)issue the warranty and then the store owner decides weather or not to honor it. Is that fair? The magistrate judge didn't think so, so he ruled in our favor and do you think we have seen a dime of the money awarded? NO!!! This has to be the biggest joke of an owner who represents a company i have ever seen. Someone commented on another complaint site that they hope someone brings the whole company down in a class action lawsuit. I think that would be fitting. I would strongly discourage any one from doing business with this company if this how they handle customer sevice.
We found all our home furniture at the Ashleys Home Store. Little did we know that in 4 months all our living room furniture would be sunk in & look 5 years old. We have to stuff it with pillows just so we can get up out of it!
We were told by the warranty inspector, that to fix it he would pretty much have to re-make it plus he would have to add some of his OWN improvements to keep it from sinking again!! And the store manager said that the service tech usually will fix it better than the factory even manufactured it, then he basically hung up on us when we asked for our money back!!
DO NOT shop with Ashleys! THEY ARE CRAP!
Even though all Ashley Furniture are independently owned and operated, the four in South Jersey, Turnersville, Northfield, Cherry Hill, and Millville are all owned by the Crest Furniture Company, the same people who own the Value City Furniture in NJ. First what anyone should know is that the company's employees do not last very long. It's a performance based job where the sales are paid 100% on commission.
Another is the experience in store does not compare to the experience after the purchase is complete and delivered. In the store everyone will treat you with respect (in the Millville store anyways). Everyone is professional and will try to help you out with what ever your questions and needs. When checking out, the clerks in the back do explain everything to you and advise you to read all the Term and Conditions for the store printed on your contract.
After that it gets a little difficult. First when going to buy you must keep in mind all the furniture, unless factory dropped, needs to be ordered and delivered; a process that takes 2-4 weeks on average and as much as 1-6 months on back ordered pieces.
After you receive your furniture you have a 1 year "manufacturer warranty" that supposedly covers you but customer service seems to be the main issue with these companies, and apparently other Ashley companies around the US. The store itself cannot help you much when it comes to service because it is a show room. There have been many times where a select few of the clericals in the back attempt to stick out their necks for the customers, as the company should do, in trying to bring customer satisfaction. This is how some of them don't last because they bring "problems" to the store where the store can’t really do anything for the customer.
Just in case you feel like cancelling your order after 3 days, there is a 25% restocking fee on the subtotal of the balance. It really hits hard. This company has had its fair shares of bad experiences. I advise future customer to pay with their Credit Cards. I know Amex has a stop payment feature and I am pretty sure other cards do as well. Just in case you have a terrible experience you have another way out other then being hit for something you had nothing to do with.
This review isn't written to bring down the employees of the company because they do what corporate tells them to do... there are really good hearted people working for them but stuck in a dead end. This is just a little something to possibly expect if shopping at Ashley's.