Ashley HomeStore
reviews and complaints

The chair in from started sagging took chair in they said they fixed I had company on Christmas someone ask me what wrong with the chair the 3, 000 dollar sofa I'll send a movie listen to how arm squeak the couch is linen type material not even dirty I weigh 126 lb my husband stays in his man cave there are no heavy peOple here this has been an on going problem for two years I paid them to deliver it they said I've have to bring couch in I have no way to do that they said if they are ever my way they'd pick up I about ready for small claims court I never had such terrible furniture in my life

I ordered this item for a Christmas present and Ashley furniture for some reason decided to ship it UPS. When it arrived two of boards were busted and one leg is busted. I phoned Ashley furniture on 12/20/2019 and was told that a new one would be shipped on Monday 12/23/2019. I can't get anyone to reply to any of me emails concerning delivery. We will be in Florida for two months starting the 4th of January and no one will be here to accept delivery. this really ruined Christmas for my wife. Can some one please get back with me reagarding this matter?

JUST SO YOU KNOW ASHLEY...I HAVE FORMALLY REQUESTED AN INVESTIGATION VIA THE BBB & FEDERAL TRADE & SEVERAL OTHER AGENCIES FOR YOUR LACK OF SERVICE & PROUDUCTS. YOU FAIL NOT ONLY CUSUMMERS BUT THE PUBLIC IN GENERAL . YOU SHOULDN'T BE ALLOWED TO SELL ONE THING IN THE US.

We have been customers of Ashley Furniture for a while now, thus far we were happy with the product & service.  Recently, our son bought a new home, and as parents, we wanted to gift a living room sectional.  To date, the furniture isn't a month yet, it's falling apart.  I have contacted Ashley online representative, to no avail.  The following is exactly how our unsatisfactory service has thus far been handled/addressed.  Before I attach this chain of events, the folks handling purchase online, are rude, short tempered, arrogant and surely aren't taught how to speak to CUSTOMER.  How disappointment, since they are in the service of "CUSTOMER SERVICE".  

The dresser was delivered and within a month began chipping and peeling. It's made terribly. When I emailed customer service, they did not even respond to me. I requested a response to see what could be done. I contacted my credit card to see what they could do about the charge, since the dresser is clearly defective and should not have to pay for merchandise like that. They responded quickly to the credit card company stating that you must submit a complaint within 72 hours. They do not care about how poor the quality is of the furniture they are selling.

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19, Ashley called and gave me a number to call to confirm delivery, I called and confirmed delivery on a recorded line for 12/11/19 between 3:30 pm and 6:30 pm. At 7:00pm I called and they said the truck had been delayed and they were looking at 9:30 pm. I never got a phone call or email or nothing just didn't show up. I called the next day and they said sorry for your loss, and by the way, the next date that we can deliver your recliner is 01/19/2020. The recliner was ordered back on 10/26/19, it's not like I can get my money back. THIS IS BAD CUSTOMER SERVICE!

First attempt to order a part: 47 minutes on hold.
Got the part ordered: and received the wrong part
Second attempt to order the part: 1 hour and 6 minutes on hold after being transfered twice - to the wrong person.

This Company has ABSOLUTELY NO IDEA WHAT CUSTER SERVICE EVEN RESEMBLES. TOTALLY SUCKS - NEVER AGAIN WILL I EVEN WALK INTO AN ASHLEY STORE.

I am an Interior Designer...I purchased an entire house full of furntiure from the Lakeland Store for a Model Home. I was sent a text Sunday Dec 1st with the delivery info...The wrong address was listed on the text I received so I had to call to make the change to the correct address.

The delivery guys (who apparently are sub contractors and do not work for Ashley) showed up...Missing the bed rails...the TV console...a dining room chair...No notification was given to me at all that these items would not be delivered...I was told the day before everything would be there.

The delivery guys refused to take the 2 dining chairs they did bring out of the box...and also refused to assemble them...I had to get one of my helpers to put them together.

After many many phone calls back and forth with the store I was refunded the delivery fee...My sales girl who was very helpful did bring out the missing dining chair herself...from the showroom floor.

I was told I would receive the missing items yesterday Dec 3rd...I arranged for someone to stay late at the model home to recieve them...Once again the wrong address was on the ticket so the drivers went to the wrong house...I had to call the main number to track them down to find out where they were...

Finally at 6:30 pm last night the missing items were delivered...

I called the Lakeland store and asked to speak to the manager...who was busy...I asked for him to please return my call...I have yet to receive that call.

To say I am disappointed is an understatement...I spend a lot of money every year with Ashley Furniture...and this experience will definitly alter my choices for the next upcoming model I am working on. I have never ever had to deal with this kind of terribble delivery...or poor customer service.

I bought $2100 furniture set on 2/2013 only to have it start ripping and tearing on 9/2014. First it started with 2 of the pieces, then it happened to all of the pieces. I put in a claim as we purchased the extra 5 year warranty and it was denied. I called the store, went to the store, complained to everyone but no one helped. It ended up that we threw out the furniture as my special needs son started eating the pieces of ripped leather. I am disgusted by them. I have a copy of the receipt, the warranty info and their denial email. they are horrible and I researched online and saw this same issue with all of their clients. ridiculous!

my chair broke on nov.11, 2019. on the 12th i called for service and they had to order parts. no one came out to see what went wrong so i had to take pics so they could guess at what to order.i was told to recall when the parts got here and they would send a repair man out. parts came on the 20th and i called for a repair man.nothing untill the 29th but i am disablled and need it repair sooner. nothing but a problem. i then called ashley head quarters and 2 very good ladies tried to help. one told me to call repair again and if i had a problem to ask for a manager or supervisor. i talk to a dave, who was rude and non helpful so i asked forv a supervisor or a manager and was told i was talking to the highest person i will get to talk to. now its the 22nd and i ts not worth my health so i called to take the 29 or 30th and was told they are full. i am lookin into dec. but could only work with my original person and she is off till monday. here i am with a broken chair, that i really need, parts sitting in the living room and not even a person set my date. I WILL NEVER EVER BUY ANOTHER ASHLEY PRODUCT AND WILL GIVE MY ADVISE ABOUT ASHLY AND THEIR SERVICE TO ALL I CAN. DLS