Non-delivery of furniture
I can't even say how the quality is, tho my nightstand that was in place for 5 seconds looked nice, because the delivery subcontractors didn't feel like dealing with stairs in my house, threw a tantrum and insisted there wasn't enough room to assemble my furniture. Which, BTW, I didn't even know was the case, because if I wanted Ikea, I'd have gone there and saved $$.
I paid $6K in cash for my bedroom furniture 7 weeks ago.
Now, honestly, I always felt I should have gotten some sort of "thank you" amenity and was surprised that I didn't, but I let it slide.
When I opted to cancel a couple of smaller pieces, they made me come into the store and then couldn't process the refunds there, making both trips unnecessary, I let it slide (I have yet to see the money for one of them).
In general, once the sale has been made the attitude changes a lot, anyway.
Today I had the worst non-delivery experience of my life. And the company is choosing to side with the subcontractor, subpar delivery service (who are known all over PDX for how bad they are), versus the customer who CHOSE to give them $6K.
I have called them 10 times this morning, been disconnected multiple times and am still waiting for the promised call back from a "manager" to handle my problem. Despite my having made multiple suggestions of how the issue could be resolved.
I keep getting lots of, "but you have to understand"., No, I don't. I'm the customer, YOU have to understand that I don't have to shop with you. I ignored all the bad reviews and cannot begin to say how sorry I am that I did so.
Dining room set
I bought a dining room set over 2 months ago and it was delivered damaged. I kept getting told dates a new one will be delivered and it hasn't happened. I was also charged $168 to deliver less than 5 miles. Other stores its half that for places twice as far. I want that money back, I want a new dining room set and I want a discount on top of the $168 for my trouble. I have called multiple numbers and have spent a long time on hold
Sofa sleeper and bed
I received my order yesterday and was not happy with it. My daughter's bed had to go back to the warehouse because a pillar was not there. It's one of the main pieces to the bed. Also I noticed a tear in the front corner of my sleeper sofa. I paid a lot of money for this furniture and I'm upset that it's not in the condition I expected it to be in. And my daughter is very disappointed that she doesn't have a bed. The movers had a difficult time bringing up the pieces only to have to bring them back to the warehouse. We live on the 3rd floor and no elevator. Margaret Ingenito
Color of Sofa should have been Pewter was a beige color
On Jan 03, 2020 was at Ashley Furniture Store and found a sofa set in color Pewter . To my disappointment was the correct style (Femoy), but the wrong color, On 1/05/2020 got on the computer to show my family what I had purchase, was not the correct color that was on display at the store. the item on the website shows the sofa in beige and not the Pewter. I...
Read full review of Ashley HomeStore2 power rocker recliners
We purchased 2 power rocker recliners on 1/25/20 at Ashley Home store located at 10904 Trinity Parkway in Stockton, CA and were told by the sales representative that if we were dis satisfied with color, size or comfort we could return them . The recliners were delivered on 2/9/20. After about a week every time my wife used the recliner for more than an hour...
Read full review of Ashley HomeStoreDining table insurance
I have been calling since Feb.4th to report a damaged table and no one can return my calls. I'm fed up at this point and just want my money back I've only had this table for 1 1/2 year and it already shows heavy wear and tear. I spent great amount of money at Ashley's and always purchase insurance for this very reason. This is the first time I have ever tried making a claim with the insurance and now it seems there is no one willing to help me. its very unfortunate how poorly they treat loyal customers. For those Wondering I spoke with David Rivera, once and have yet to hear back from him. My name is Cecilia Gomez and I would very much like this issue resolved.
Ludden Recliner
I bought 2 recliners at Christmas for my adult children: the power Ludden recliner I gave my daughter broke within a week, since the salesman put the " protection plan" on these recliners ( without my permission ) my daughter has been calling trying to get someone to fix it since Jan. 4
I cannot believe why Ashley furniture will not stand behind their products and protection plan. The people that my daughter has called has given her 2 different dates that someone would come fix it and no one has come to fix it and it has been almost two months that they have a broken recliner in their living room!
Melinda Abbe
[protected]@yahoo.com
Fort Worth Texas
larkinhurst recliner
I bought a Larkinhurst recliner and sleeper sofa and within a few days the recliner was having problems with getting it to recline and collapse back closed! I bought them on January 3, 2020. I called them right away and was told that they would come fix it at no charge. Fast forward to now a month and half has went by and every excuse in the world...
Read full review of Ashley HomeStorehorrible delivery service
I bought a dining room from Ashly Furniture in Houston, TX, and the salesperson told me that it is available, and it will be delivered in two weeks. So, on the delivery date, I only received the dining table without the eight chairs. No one told me that I will not receive the chairs until they delivered the table. Next, delivery date, the listed the eight chairs. However, when they came, they only had six chairs without the armor chairs. Also, I was not aware of the missing two chairs. On the third delivery, they brought one armor chair and the another one was broken. The fourth delivery, they told me to be there from 1 to 4p, and they came at 12 noon but I was not there, so they said they have to reschedule the delivery for another day even after I took off from work to receive the last chair, but the driver refused to come back. I spoke to their delivery department and to their manager, and they refused to ask the driver to come back to deliver the chair. I made my self-available for the delivery time, but it was their fault for coming early. If they are expecting me to be available all day, why would they provide the scheduled time. It is taking more than one month to get my dining room and they didn't care about their customer time, job, or need. I called their corporate customer service and complained, but they didn't do anything either, or did not receive any satisfaction from them. I will not buy another piece of furniture from Ashly anymore.
charges for order that was cancelled by store
My daughter pre purchased 6000 worth of furniture to relocate for her own first job in October for her move in November. Ashley cancelled the order a day before the delivery because someone in their office switched it to the wrong distribution center . We then had to go to a local store in her new home town to reorder all her furniture in Longview, they...
Read full review of Ashley HomeStoredamaged furniture and delivery
On 12/14/19, I puchased $6280.45 worth of furniture. This included a bed fram, mattress, dining room table set and server. The bedframe and mattress were delivered on 12/20/19. The frame was damaged. We were left with the mattress on the floor. We were told that someone from Customer Service would call us to reschudule a new time for the delivery of the new...
Read full review of Ashley HomeStoreunethical behavior
I am so appalled by the "customer service" from your Lakeland office, the warehouse, and the customer care number. Hours spent on the phone being transferred around, hours in the store requesting answers. NO ONE will even attempt to pretend like they care or want to help. It's "not their problem" and send us to someone else who also says it's "not their...
Read full review of Ashley HomeStoreliving room sofas
I had my couch delivered at the end of november and the couch broke in the middle of the frame on christmas day when 2 people sat on it. Less than a month the couch broke. I barely use the couch since i'm never home, however the cushions look like i've using it for years. I wanted to switch the couch and was not given that option. When the repair man came...
Read full review of Ashley HomeStoreI bought ashley chair and sofa from crandall in owensboro kentucky
The chair in from started sagging took chair in they said they fixed I had company on Christmas someone ask me what wrong with the chair the 3, 000 dollar sofa I'll send a movie listen to how arm squeak the couch is linen type material not even dirty I weigh 126 lb my husband stays in his man cave there are no heavy peOple here this has been an on going problem for two years I paid them to deliver it they said I've have to bring couch in I have no way to do that they said if they are ever my way they'd pick up I about ready for small claims court I never had such terrible furniture in my life
b743-22
I ordered this item for a Christmas present and Ashley furniture for some reason decided to ship it UPS. When it arrived two of boards were busted and one leg is busted. I phoned Ashley furniture on 12/20/2019 and was told that a new one would be shipped on Monday 12/23/2019. I can't get anyone to reply to any of me emails concerning delivery. We will be in Florida for two months starting the 4th of January and no one will be here to accept delivery. this really ruined Christmas for my wife. Can some one please get back with me reagarding this matter?
leather recliner and extended warranty
Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ 85383 [protected] Purchased extended warranty when we purchased our furniture October 28 - Called about broken base on recliner and told to go in to store. October 28 went to Bell location where purchased and told a tech would call me to come out. November 1st Tech came...
Read full review of Ashley HomeStorereclining sofa. 5yr warranty scam
I purchased a reclining sofa with a 5 yr warranty, the sofa recliner stopped working. I was not able to call in to receive warranty service for 60 days, now I am told my warranty is invalidated because I had to call within 30 days. I was checking to ensure the problem was not my electrical. Now advised I have no warranty coverage. This is a warranty scam...
Read full review of Ashley HomeStoreconfirmed delivery then they call same day say they don't have the product
So on 11/27/2019 I bought my pregnant daughter a sofa for her House she just bough. She going to have friends over for chritmas and baby shower. So i drove from Kelso to Portland to buy this sofa because i called them and they said it was instock. I could pick it up at the warehouse or have it delivered. So made the hour trip to the store paid for the sofa...
Read full review of Ashley HomeStorepoor workmanship and service
JUST SO YOU KNOW ASHLEY...I HAVE FORMALLY REQUESTED AN INVESTIGATION VIA THE BBB & FEDERAL TRADE & SEVERAL OTHER AGENCIES FOR YOUR LACK OF SERVICE & PROUDUCTS. YOU FAIL NOT ONLY CUSUMMERS BUT THE PUBLIC IN GENERAL . YOU SHOULDN'T BE ALLOWED TO SELL ONE THING IN THE US.
We have been customers of Ashley Furniture for a while now, thus far we were happy with the product & service. Recently, our son bought a new home, and as parents, we wanted to gift a living room sectional. To date, the furniture isn't a month yet, it's falling apart. I have contacted Ashley online representative, to no avail. The following is exactly how our unsatisfactory service has thus far been handled/addressed. Before I attach this chain of events, the folks handling purchase online, are rude, short tempered, arrogant and surely aren't taught how to speak to CUSTOMER. How disappointment, since they are in the service of "CUSTOMER SERVICE".
dresser
The dresser was delivered and within a month began chipping and peeling. It's made terribly. When I emailed customer service, they did not even respond to me. I requested a response to see what could be done. I contacted my credit card to see what they could do about the charge, since the dresser is clearly defective and should not have to pay for merchandise like that. They responded quickly to the credit card company stating that you must submit a complaint within 72 hours. They do not care about how poor the quality is of the furniture they are selling.
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Ashley HomeStore contacts
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