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CB Furniture Stores Ashley HomeStore Complaints #342-361
Ashley HomeStore

Ashley HomeStore review: Failed to deliver goods

M
Author of the review
3:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I sold my house my deceased husband built after living there for 65 years. This was a very emotional process.

On Sept.6, 2020 my daughter helped me shop for new furniture for my new apartment.

I placed an order with Ashley Furniture in Lancaster, PA for a sofa and 2 kitchen bar stools and paid in full $1346.20 including delivery on my VISA card.

I was promised delivery by Nov.6, 2020 when I planned to move into my new apartment.

My daughter called on Nov.6th, and was told delivery was delayed until Jan.19th for the stools; Feb.6, 2021 for the sofa, and they would keep updated every two weeks via email on status.

No updates ever received and called numerous times to get updates.

Called on Jan.13, 2021 for update and told delivery date now March 20, 2021.

Called the store today, Jan.14, 2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation I'm unwilling to do this.

So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to dispute this charge.

Desired outcome: Cancel and refund payment in full within 10 days

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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