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1.6 407 Reviews

Arby's Complaints Summary

67 Resolved
340 Unresolved
Our verdict: With Arby's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Arby's reviews & complaints 407

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3:22 pm EDT

Arby's general managers behavior

My general manager was sleeping with the married district manager until he transferred but he still comes to the store and spends time with her in the morning before we open.. She also clocks in and then leaves to run personal errands.. She always finds an excuse to leave while clocked in.. The other managers do most of her paperwork.. She won't fix things.. We just finally got a lot of things fixed because we had a gm from another store come work for a day.. She was very upset to see how things are and she got a lot fixed.. Everyone is looking for new jobs.. Oh and it makes me sick that this general manager regularly gets bonuses and nothing can be done because she is best friends with the owners wife.. People are also saying that she's been taking one of our 18 yr old employees out drinking.. I'll have a new job soon!

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7:38 pm EDT

Arby's didn't receive main part of why I ordered

I sat in line for about 15 minutes...with one car ahead? Ordered a french dip and get home excited to eat and there is no jus/dip sauce! So now im not going to eat a dry sandwich in which the whole reason i ordered ot was because i love the jus!

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2:20 pm EST

Arby's bad employee

I was trying to place my order and the lady that was taking my order keep interrupting me and when I was done she had the order all wrong and I said no the order was wrong and I was trying to tell her the order again and she again interrupted me (I got upset which was wrong and yelled at her to let me finish to do) but she started in on me yelling back and said let me do my job and I said Ok but listen this time then she said let me talk to the MOD and I said good the MOD was very nice and finished my order. when I got home and started to eat by the way I checked my order and found that who ever did my order did something we used to do in High School and put their finger through the middle of the sandwich.

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4:24 am EST
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Arby's Won't honor receipt feedback coupon

I went to Arbys in Dyersburg Tn. I had taken the time and effort to give my survey of the restaurant in order to get a code to put on my receipt. The receipt is good for a free milk shake or an apple turnover, I was told that they had been told by their manager to not honor these any more. I was quite upset as I do a lot of business there and I have several saved up that I had forgot to use. How can they just decide not to honor them when you have already taken the time to call in and been given a code from headquaters? I asked the girl at the window and she said she had no idea they just told them not to take them anymore. Is this good customer service? As high as their prices are i cant see how they could loose much to keep a customer.

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10:42 am EST

Arby's rude employees

i was in drive-thru at Arby's in hickory and i had a RUDE employees taking my order with reddish brown hair (name tag said logan i think ) 1/92015 at 12:15 and she yelled at me through the window and started complaining that i was "snobby" apparently she thought i couldn't hear her or something, then started playing on her phone. After that, another employee brought me my food. Another girl with blonde/brown hair. she wasn't exactly so nice either. i think you need to put someone else on that headset, rude employees aren't appreciated.

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12:48 pm EST
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Arby's poor service and order not correct

Our order was taken by a shift manager named Kimberly she was rude no smile no welcome to arbys.All she said was small, Medium.or large and for here or to go.After a long wait for food she just threw it on plate no sorry for your wait.Service was poor. Oh but she did have time to tell her boyfriend or husband I am ready to go home as he was standing behind us waiting for her to go on break.When we got our food my Reubens sandwich was cold and had no Swiss cheese on it. My wifes Grilled chicken and bacon sandwich was a breaded chicken patty with one slice of bacon and was also cold with no cheese on it We paid 18.85 for two meals that were not right with poor service. Will not go to that arbys again.

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pissed%#4off#1
, US
Mar 30, 2016 6:30 pm EDT
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Was unable to put in required info on pH. Survey called customer support got run around then directed to survey website again kept getting redirected. So my good experience at restaurant has now turn disappointing and dissatisfied with because of run around and misdirecting to simply let them know about good franchise. Too Bad! Company does not care enough about the costumers I guess. sincerely disappointed in TEXAS...

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JACK GRISWOLD
Margate, US
Mar 18, 2011 7:42 pm EDT

MARCH 17 I FILLED OUT A SURVEY ON PHONE AND AT THE TIME I WAS SUPPOSED TO GET THE VALIDATION CODE I WAS CUT OFF.

I HAVE TRIED TO GET THE BALANCE ON MY GIFT CARD BY PHONE AND THEY ARE HAVING DIFFICAULTY IN PROSSEING MY REQUEST.
WOULD LIKE TO HAVE PHONE OF SO I COULD TALK TO A LIVE PERSON

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Annie52
Murrayville, US
Feb 08, 2010 6:05 am EST

I ordered a Reuben sandwich and I got a plain roast beef sandwich. I was also charged for a Reuben. I will not go back again.

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Fuego
, US
Dec 02, 2009 6:01 pm EST

I have had repeated problems at this location with the water, which tastes like there is some kind of Hypochlorite cleaner in it. I've had to discard it because of the chemical taste. Customers who drink their Iced Tea or soda are drinking the stuff and don't even notice it.

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shara biagini
Independence, US
Nov 24, 2009 8:59 am EST

There is no website to fill out a survey, I have several receipts from you all...with the offer for a free Roast Beef or Beef'nCheddar sandwich, however there is no valid survery under www.arbys.com/survey. I am amazed that as big as your franchise is that your this unorganized, and this is very poor advertisement or lack of should I say... along with false representation. Your food is good, however prices to high...

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TINA CLUFF
Cottonwood, US
Oct 20, 2009 4:05 pm EDT

I WAS OVERCHARGED FOR A WATER I DIDN'T ORDER ON MY RECIEPT. WHEN MANAGER WAS ASKED TO REFUND MY MONEY... HE GAVE ME .6O THE RECIEPT SAID I WAS CHARGED .89 PLUS TAX. MY ORDER NUMBER 426.

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mcomplain
Mansfield, US
Aug 27, 2009 12:19 pm EDT

I had coupons that I had receive from the corprate office and the Arby's on Hanley Rd. refused them.

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Mike Maloney
, US
May 08, 2009 8:14 pm EDT

Service and server (Nalena) were excellent. She was especially helpful without being prompted. Very impressive!

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Chuck
North East, US
Apr 12, 2009 7:22 pm EDT

When a business runs a sale that is what you expect to get, the regular item at a reduced price. Not at Arbys you get a reduced price and a product that is also reduced by about 2/3 of the contents of the regular sandwich. Than they did not even get right the toppings that I asked for.

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kenin
San Diego, US
Jan 22, 2009 10:51 am EST

yeah well last time i stopped by arbys the one on rosecrans st and i had ordered 3 large roast beef and i only got 3 sauces which i dont think its enough for those huge sandwiches i had asked for more and they told me "i could only give one per sandwhich" so i got mad ad just walked out the door i never feel like going over to that arbys agian. NO Sauces That sucks man

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5:45 pm EST
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Arby's poor customer service

First - I don't want any coupons, free meals or to be financially reimbursed. I'm not one of those people.

Problem: This is the second occurrence which has forced me to complain against this location. The first occurrence was about a month ago. For background purposes, I have been going to this location for over 10 years and until a few months ago, I have NEVER had a problem.

Issue: Overall attitude and customer service. On this date I went through the drive thru (in my police car but NOT on duty-dressed in civilian clothes), placed my order, received my balance ($7.57), approached the window and submitted my payment ($7.62 - didn't have exact change). Apparently the young lady working the window had been asking me if I wanted some sauce? I am sure that I didn't hear her because I had my stereo and other distractions in my car and was preoccupied. One would think not a big deal, right? Not so much! When I finally made eye contact with the young lady (I can only describe her as a 20-25 year old, short, Latino or American Indian female) she was less than cordial and obviously irritated with me. She raised her voice and for all intents and purposes "scolded me like a child" for not answering her questions. She then took my money, gave me back my change ($0.05 cents short) and closed the window.
Seeing as though she still owed me a nickle, I waited. I asked her if she was done screaming at me if I could have my correct change. Wow...wrong thing to say. She promptly advised me (with a fellow employee standing next to her and all the other employees listening to her) that "they" were tired of me and my attitude and that I had "got her manager in trouble".

I won't be going back to that store for a while and will spread the word.

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kitcat12
Orange, US
Dec 11, 2014 10:22 pm EST

You were being disrespectful to her by first off, having your stereo up so loud that you could not hear her questions. The second is ignoring her, and not bothering to show her any respect or courtesy. If you want respect, then give it, otherwise, do not complain when people are insulted when you ignore them because you do not think she was not worth your time. Wow! Perfect career choice and you have the right dismissive attitude and think the problem is everyone else and never you.

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4:29 am EST
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Arby's paycheck

I work at a Arby's in Gardendale, AL as a shift leader. Today is Black Friday and I was expecting to have my paycheck in the bank this morning not only to get my Christmas shopping done but I have bills to pay that are due TODAY. My parents, my sister and pretty much everybody else I know got paid Wednesday EARLY because their employers realized that this would happen. So that being said I would like to let y'all know how pathetic y'all are as employers and how this is NOT the first incident that proves that y'all really do not care about y'all's employees. Thank you and have a nice day.

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4:14 pm EST
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Arby's bullying/public humiliation

I had missed the previous two days due to bronchitis. I returned to work with a doctors note in my hand, greeted my general manager with my note and a Hello. She immediately said do you have your doctor's note? I, again, showed her my note and she began ordering me around telling me to complete some things. I could tell from the time that I walked into the door that she had an issue with me and was treating me harshly. She was being very condescending. as I was juggling the task she had given me along with preparing sandwiches for customers she immediately begin to berate me about the sandwich I was making. It required two pieces of cheese, four ounces of beef on bread. as I folded the sandwich over which is what we are supposed to do it the cheese broke into two pieces. She then made the comment that I had to redo the sandwich because it wasn't perfect. So, I took the sandwich apart, a French dip,
took the meat off pieced the cheese together with the meat back on and closed it up. While I was doing this she was continually yelling at me through the window to hurry up and I quote chop chop customers are waiting on their food. I said I'm doing the best I can I'm trying to get it perfect for you. She said perfection doesn't take all day, in an extremely demeaning tone.I told her that I did not want to mess it up again and was just trying to get it right, I had a mint in my mouth she made a comment in regards to the mint asking very snidely is that gum in your mouth? I told her it was a mint. I asked her why she was giving me such a hard time. She then came around to where I was very, close to me, and begin berating me in front of employees and yelling, telling me how is sandwich had to be perfect. I told her that I was making a sandwich exactly as I was trained to make it. I told her she was being a bit ridiculous, she then said okay you're finished you're fired go clock out. She said leave your hat too and I said what about my shirt and she said well if you have to leave that 2 then leave it. I said you want me to walk out in my bra? she said whatever it takes.I told her that it was kind of messed up how she was treating me and she said that it was going to go in my record and I had a bad attitude. She continually harassed me all the way back to the clock out room would not stop berating me and I clocked out and I left and I did call her a f****** ### as I walked out

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2:38 pm EST
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Arby's general manager

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Matt
5 min ago
Country: United States
I work at arbys in Redmond, Washington. In the last two months the store employees quitting as the sales have gone up. In two weeks we'll be losing two more employees. All because of the general manager and one assistant manger attitude towards employees. For an example or number one rule is costumer first. But instead we'll get five or six people walking in and instead of me helping the customers. I hear go do dishes or check the lobby(when I just did). Then get he'll get upset and yell" go check the lobby" . I'm confused is the lobby more important than customers.
Then when we get a bit busy he'll sit back at his desk on his cell phone texting and not helping. Then after awhile when we are so behind he'll help but complain about why orders are taking so long. Well duh.
Third is he refuses to change out the fry oil on a regular basis. After a few days our fries products are nasty and burnt. Customers have complain to him and yet we'll still won't change the oil. The oil gets so bad that smells smoked and looks like motor oil. Are we not suppose to server fresh products not nasty fries that been cooked in old oil. Again confused.

Please send a representative to this store to investigate these problems. Something needs to be done before we lose more sales.

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6:44 pm EDT
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Arby's store #300

My husband and I went to Arby's today, 10/27/2014, around 16:30 because we wanted to try the new King's Hawaiian BBQ Brisket sandwich. The sandwich was ok. The store and the employee we had to deal with were deplorable. When we first entered the store, she was leaned on the prep counter reading something on her cell phone. She glanced up, rolled her eyes, then went back to reading her phone. WE had to wait for her to finish before she took our order. Her entire attitude said she would rather be anywhere but where she was. She wasn't rude, exactly. She was just unfriendly and seemed very annoyed. Not one time did she make eye contact or smile at us. When our food was done, my husband met her halfway to the table and she practically tossed the tray at him without so much as a word. While we were eating, we could hear her talking to another employee in the back and THAT employee was telling her about a complaint from a drive thru customer about her attitude. The surly employee remarked, "I don't have to be nice. I just have to take their money." When we left, it was the employee in the back that told us to have a nice day. In addition to shoddy service, the store was absolutely filthy! There was not a single clean table, the floors were sticky and there were flies everywhere. The parking lot was also a mess. I now understand why every time I drive by this store, the parking lot is empty. I used to love Arby's, but I honestly do not know if I will ever go back. At least not to this store.

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4:49 pm EDT
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Arby's manager complaint

I had gone through the drive through and they had messed up a sandwich I had gone back inside to get a new one and the manager named Jen said she can not help me. She was rude and not helping at all when all I needed was the cheese on my food. Why is she a main manager when she can't even help someone who spent 24$ on this food. She doesn't deserve to work there she was not only mean to me she had a attitude with another customer wanting a order taken. I will never go back until I see her never there those employees need a great boss not a rude boss who treats CUSTOMERS ununfair

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10:51 pm EST
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Arby's wrongful termination

I was employed by Arby's in Titusville, FL from Nov 2004-Nov 2009.

In April 2009 I filed a harrassment complaint against two male employees who were subjecting me to daily gender, sexual orientation, and religious harrassment.

Several employees supported my complaint, and one of the male employees I filed the complaint against even admitted what he did and was fired. However, instead of firing the other male employee who was harrassing me or even offering me an apology, the company forced me to sign a paper saying I would never file another complaint. I signed it because I was threatend with my job if I refused.

Arbys then spent the next 7 months trying various tactics to get me to quit...cutting my hours, firing my best friend, making me work with the male still working there that had harrassed me, etc. I stuck with the job because I really did enjoy it and honestly I needed the money.
Finally in November 2009 while I was pregnant with my daughter I was told by a shift manager that I could take home 2 Chicken Salad portions that were supposed to be thrown away. The next thing I know my general manager walks in and makes me empty my bag. He then tells me to go home for the night. The next day, he fired me via phone.

But my nightmare didn't end there. From that day on Arby's in Titusville, FL litterally stopped me from getting a job anywhere with anyone in the state of Florida. I couldn't even get a telemarketing job at a company that hired literally everyone. They told everyone I was a theif. They even stopped me from returning to college, and I almost lost my daughter to DCF because of them.
I had to move back to my home state of Iowa in November 2013 because of this harrassment. Things are going better for me here because it is a liberal state and there is my help available, but Arby's forced me to leave behind many people I love.

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B.Simmons
Temple, US
Aug 02, 2014 2:23 pm EDT

Derek, manager, appearance is unkempt. Wearing dirty and stained shirt, no belt, pants sagging. He was cocky to me when I was ordering. Tables were all dirty. Not a clean table in the restaurant. My wife had to clean the table so we could sit and eat. We will not take this chance again with this Norman, Ok. restaurant.

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anthony j warren
Laurel, US
May 18, 2014 4:15 pm EDT

after waitting for the cash register employee to finish eating behind the counter, she got the order wrong, then when i paid for the order,
she had to ask her supervisor what was the change which was a penny.

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7:42 pm EST
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Arby's missing food

I have been to this Arby's store #7077, 5 times in two weeks. I stop on the way home from work and go through the drive through. 100% of the time my order is wrong. I have to turn around and wait back in line to get the item that was missed. I didn't complain the first 4 times that it happened, but I have had it and am now complaining. It's statistically impossible to have your order wrong 5 times in a row. Especially when different people are working the drive through, but it is happening at this store and needs to be addressed. The first time, my apple turnover was forgotten. The second time, they forgot my curly fries. The third time, they forgot my apple turnover again. The fourth time, they forgot 2 apple turnovers and the 5th time, which was tonight, they forgot my curly fries. I cannot tell you hoe frustrating it is when your order is not correct. Often times, I don't have time to go back and wait through the line. Of course, I will check the bag in the future, but it's not really my responsibility to check the accuracy of the order before I pull away. The staff should double check that they have the order right.

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Thinking_human
Corydon, US
Jan 03, 2014 7:56 pm EST

An intelligent person would have started checking their order after the first shortage.

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3:34 pm EDT
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Arby's customer service

I was hurried by the staff to begin with when I came in, no customers in the store to order but me, when I got my order I asked for ketchup and was brushed off with a "there over there" as if I should have known, I saw that I had curly fries in my bag, I asked for regular fries, and was told they didn't have them, I asked how long ago did they stop offering them, and the server (Stephanie) with a very rude and angry voice told me that in her five years of working there they haven't served them, now I knew I had the home fries at this location, I live right down the street, I told her she didn't have to be so rude, and in a condescending voice she said sorry, not meaning a word of it, so I asked her name and said I will make a complaint. I felt uneasy, not welcomed and attacked, I will never go back there again.

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josephbl
, US
Jun 10, 2016 8:22 am EDT
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Hello Ithink your rubens are put together just right, , , just one thing is missing, , a ruben must be grilled, not raw, , grilling mingles the flavors in the ruben, the sauerkrout, , thousand island, melted swiss and the corned beef, you make this happen and folks will be linning up around the block to get one buy grills for your resturants and use them, , thank you, , , Joseph B.Lewellyn, , , chef

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8:44 pm EDT
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Arby's poor service

05/03/2013 My friend at work went to Arbys on Market Street to get us something for supper. The service was not good. We ordered to roast beef sandwiches and one roast beef and cheddar. He was given two roast beefs they forgot the roast beef and cheddar.Their excuse was they were new on the job.While he was there 3 other people walked out before getting waited because the service was bad. I myself probably won't go there anymore. Arbys is one of my favorite places to eat. Maybe the new people should be trained some more before waiting on customers. i usually don't complain about service when I go out to eat. The last couple of times I have went to this location the service was slow and waited for what seemed along time to get my food.

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7:57 pm EDT
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Arby's broom bristle was in daughters mouth from a beef and chedder

My sister took my daughter to arbys 04-21-2013 to get something to eat she got a beef and cheddar and fry on result to that she got a broom bristle in her mouth that was in the sanwhich I want something done my daughter could have swallowed that and been in the hospital in the result of the carelessness of the workers there not watching what's in the sanwhich there fixing

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4:46 pm EDT
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Arby's food allergies

To start off, my daughter has very bad food allergies, so when she goes out to eat she has to be very very careful, a couple of weeks ago we decided to go to Arbys, she order our food and told them not to put any mayo or that sauce they use, she told them she was allergic and how important it was for them not to put it on her sandwich, will when she got home she checked her food and there it was mayo or that special sauce they use, she called the Manager and told him, he felt really bad and told her that the next time we come in it would be free, will on the 13th of April we decided to eat there again, my daughter called them to see if they were going to honor what that manager had told her, and reminded him about the allergy to mayo or sauce (whatever), and he assured her, so my husband went to Arbys, and ordered our food and told them not to put mayo on her sandwich, now my husband came home with 2 bags of food, and my daughter checked her food, and there it was, she called the manager, the one she talked to was Jeremy, all he could say was, humans make mistakes and its not there fault, he also told her that they get to making so many sandwiches that they don't think about that, and that my husband should have checked the sandwiches before he left, that's not my husbands job to have to go through 2 bags of food and check every sandwich. that's their job to assure that we get what we ordered in the bag and safe to eat, what if it was a small child who doesn't look at their food, especially if their hungry and mom not able to check it fast enough, my daughter is very allergic and that's how we found out, and I know there are a lot more people out there with food allergies, she most generally only has 15 minutes to get to the hospital, she has to keep an epic pin with her at all times, if they feel this way about her, what does this tell you about all their customers, my mother used to say (fool me once shame on you, fool me twice shame on me) we won't go back to that Arbys again, and if anyone else is smart they won't either for health safety, it is their jobs to make sure people can eat safe or at least make a little more effort to do so, so special training or something to assure their employees are doing the best job they can for the safety of their customers, and I agree people do make mistakes, but its when we learn from them is when we better ourselves. And if this manager Jeremy would have shown any concern I would not be writing this.

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1:55 am EDT
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Arby's very poor service

We went to Arby's to eat and we sat there in line for ten minutes waiting to get are order taken so I asked her if we can get are order taken and she rudely started yelling at me and my family which I have a seven month old right there saying she's got to get all these orders filled first but there was nobody in the drive thru and/or the restaurant either so I asked her what her name was, the store number, and how to make a complaint but she would not give me any information instead yelling at me and my family all the way till we drove away from the store something needs to be done over there it is ridiculous for someone to act like that in front of a seven month old.

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Vred
, US
Jan 25, 2010 1:28 pm EST

Your most recent commercial is in fact classless “gutter-trash.” Making revolting bedroom sexual insinuation in a feeble attempt to be cleaver, is truly a lack of creativity on your part – like a talentless comedian, who goes for the cheap laugh. Shame on your once proud company! I am NO LONGER thinking Arby’s!

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BFAN
Banff, CA
May 16, 2011 6:37 am EDT
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Clerk was rude and answered with "What?". A chicken sandwich was also very undercooked with red globs of meat showing while the crispy outside was soggy with oil.

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kellylt
Gloucester, US
Dec 31, 2009 9:06 am EST

My neice and her father were eating at the Arby"s in Gloucester, Va. and 2 Roaches crawled across the table. When they told the staff they were very rude. They told them that they restaurant needed to be cleaned and the manager yelled and was very rude with my neices father.

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Deanna
,
Nov 20, 2008 8:34 pm EST

Arby's eat in roast beef is being served in a plastic container. Please switch to paper like the other sandwiches. These containers wind up in our land fills! This would also be less expensive.

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Willow007
Largo, US
Apr 09, 2014 5:04 pm EDT
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I just bought 2 RB -Onion mini, and a fry, I wanted hot food not cold and I ordered a fry they gave me a kids fry ! Your store sucks I don't know how you make money !

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Taylorh2
Aurora, US
Mar 24, 2013 2:31 pm EDT
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Sorry. Nevermind.

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Taylorh2
Aurora, US
Mar 24, 2013 2:30 pm EDT
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Tasha 14, who is Zack ?

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Taylorh2
Aurora, US
Mar 24, 2013 12:55 pm EDT
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I agree with "foxygrandma." You have nothing t complain about

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RarelyComplain
Warren, US
Sep 09, 2012 9:35 pm EDT
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I quit that place when it discontinued the Super Arby - apparently because lettuce and/or tomatoes are too expensive - even at the exhorbitant price they charged for that item. Now they've replaced it with a succession of gut twisting pukey sandwiches that no one wants. And BTW, you don't put BLT's on wheat bread. Poooey! What neurotic vegan thought of that stupid idea?

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Boludo87
East Dubuque, US
Apr 07, 2010 11:50 am EDT

You know that paper is made out of trees, right?

More paper=less trees for you to hug.

ComplaintsBoard
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3:33 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Arby's does not honor coupons

I signed up for "Arby's Extras" on the Arby's website, and received in my inbox a coupon for a free Roast Beef Classic Sandwich. My wife & I went to the Arby's on Federal Rd in Danbury with the intention of using the coupon while ordering a meal. We ordered a Philly Combo, which includes a drink and a side, a Cravin' Chicken Sandwich, and an order of onion rings. I gave the cashier my coupon (which says "Free Classic Roast Beef Sandwich with the purchase of a small or larger sized drink"), but he would not honor it. He said that I must buy a drink, which indeed I HAD- I paid extra for the Philly Combo which includes a drink. He asked the manager if that was correct, and the manager agreed- I was not eligible for a free sandwich, despite paying for a soda (and a LOT of other items). It is a SCAM! I filed a complaint with Arby's, reference number 526183, but I doubt I'll hear from these scallywags.

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Arby's In-depth Review

Overall Rating: Arby's is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With a wide variety of menu options, reasonable prices, and a commitment to customer satisfaction, Arby's is a top choice for a quick and satisfying meal.

Menu Variety and Quality: Arby's menu offers a diverse range of options, from classic roast beef sandwiches to innovative limited-time offerings. The quality of the ingredients is evident in every bite, with fresh and flavorful meats, cheeses, and toppings. Vegetarian and gluten-free options are also available, ensuring there is something for everyone.

Pricing and Value for Money: Arby's provides great value for money, with affordable prices for the quality and portion sizes offered. The menu offers a range of options to suit different budgets, and combo meals provide additional savings. The generous portion sizes ensure that customers leave satisfied without breaking the bank.

Customer Service: Arby's prides itself on providing exceptional customer service. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive dining experience. Whether it's taking special orders or addressing any concerns, the customer service at Arby's is consistently outstanding.

Cleanliness and Ambiance: Arby's maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the staff takes pride in keeping the restaurant tidy. The ambiance is comfortable and welcoming, making it a pleasant place to enjoy a meal.

Speed of Service: Arby's is known for its quick service, ensuring that customers get their food promptly. The efficient ordering process and well-trained staff contribute to minimal wait times, making it an excellent choice for those in a hurry.

Online Ordering and Delivery Options: Arby's offers convenient online ordering through its website, allowing customers to easily customize their meals and have them ready for pickup. Delivery options may vary by location, but Arby's strives to provide convenient options for those who prefer to have their food delivered.

Special Offers and Promotions: Arby's frequently offers special promotions and limited-time deals, providing customers with even more value for their money. From discounted combo meals to exclusive menu items, there are always exciting offers to take advantage of.

Dietary Options and Accommodations: Arby's understands the importance of catering to different dietary needs. In addition to their meat-centric menu, they offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy.

Location and Accessibility: Arby's has numerous locations across the country, making it easily accessible for most customers. The restaurants are strategically located in convenient areas, with ample parking and easy access for all.

Social Responsibility and Sustainability Efforts: Arby's is committed to social responsibility and sustainability. They source their ingredients responsibly and actively work towards reducing their environmental impact. They also support various charitable initiatives, making a positive difference in the communities they serve.

Loyalty Program and Rewards: Arby's offers a loyalty program that rewards frequent customers with exclusive discounts and special offers. By signing up, customers can earn points for every purchase and enjoy various perks, enhancing their overall dining experience.

Mobile App and Technology Integration: Arby's has a user-friendly mobile app that allows customers to easily place orders, customize their meals, and track their loyalty rewards. The app also provides updates on the latest promotions and offers, ensuring that customers never miss out on a great deal.

Consistency across Locations: Arby's maintains a high level of consistency across its locations, ensuring that customers can expect the same quality of food and service wherever they dine. This consistency is a testament to their commitment to excellence.

Competitor Comparison: When compared to its competitors, Arby's stands out for its unique menu offerings, quality ingredients, and exceptional customer service. While other fast food chains may have similar options, Arby's consistently delivers a superior dining experience.

Additional Services or Amenities: Arby's offers various additional services and amenities, such as drive-thru options, catering services for events, and the availability of gift cards for convenient gifting options. These services enhance the overall convenience and versatility of dining at Arby's.

Feedback and Complaint Resolution Process: Arby's values customer feedback and has a dedicated process for addressing any concerns or complaints. They encourage customers to provide feedback through their website or in-store, and they strive to resolve any issues promptly and to the customer's satisfaction.

Overall Recommendation and Conclusion: Arby's is a top-notch fast food restaurant that consistently delivers delicious food, excellent service, and great value for money. With a diverse menu, accommodating dietary options, and a commitment to customer satisfaction, Arby's is highly recommended for a satisfying and enjoyable dining experience.

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