Arby's
reviews and complaints

I received an e-mail about you guys running an offer on regular roast beef sandwiches. It said you could get 5 regular roast beef sandwiches for5 dollars. I live about 45 minutes from the nearest Arbys. NO where in the email did it say you had to order these on !ine. I went to an Arbys in Vestal NY and inquired about them. They told me that I had to order them on line. I was more than a little ticked off. If your going to send out emails like this than it should be on there you have to order them online. Needless to say I spent 10.00 in gas and didn't get the sandwiches! I am very disgusted with your advertising and your company. Thank you for your time.

Deb Cavanaugh. 248 Prospect Street. Susquehanna. Pa. 18847

I love these milkshakes. Why do you only have them in the summer?

Why can't you have them year around?

I live in Olympia Washington and there is no other place that has them.

Please keep them on the menu year around.

It would be cool if you had something like an Orange Julius too.

Also, you had the best onion rings I've ever tasted in my life and I'm 70 years

old, so I've eaten a lot of onion rings, then you took them off the menu.

Can you put them back on the menu?

My letter of complaint was ret'd. Ruben sandwich purchased on 3-17-23. There was barely any beef on it, about 1/4 teaspoon sauerkraut,& some kind of dressing. I am not happy to pay $ 6 for a couple slices of bread. Big disappointment so just had to throw it away for the birds. I have the sales slip. I do not expect to frequent this particular Arby's again. I have no complaint with the other locations of Arby's.

On May 10th, 2023 we ordered 3 meals at $43.64 total but were charged 4 times within 2 minutes

For a total of 174.56, This cost me overdraft fees totaling $60.00 minutes before my SSA check got processed that night.

Talked to a manager at Arbys store. Called the bank and got nowhere, (Wait 3 to 5 days after receiving letter at home office.)

Thank you Gary E Dahlke [protected]

4/14/23 Arby's

My husband and I went inside to order lunch. Stood at the counter almost 5 minutes with no contact. While waiting we watched the workers, they were moving slow and acting like they had no idea what they were supposed to do. One young woman was trying to keep them all moving in the right direction. She looked at me and said I’ll be with you shortly. They were all catering to the drive up window orders. Most of them acted like they were on weed and very grungy looking. Long hair no hair nets. We decided our time & money can be spent elsewhere. Will not be going back.

04/02/2023 17:38:33

Entering the store, wanted to place an order, one person was waiting to place an order, I notice there was bickering and telling at each other in the kitchen area, we went to the restrooms then came back, the person was still waiting for her order, we were waiting at the counter to place our order waiting for approximately 4 minutes, associated was in the back with another associate talking about something , the associated seen us but took no mind to us. Then the associate came to the counter and started to take our order {there was another associate with her in training) first order was repeated 3 times to the associate #3 French dip with Swiss cheese and replace the fries with a large order of poppers, associate couldn't get the order right, and we can see the fascial expression the associate was making not very friendly 2nd order #2 sandwich only, associate was to fast with the order and made it a combo., I told the associate sandwich only and I notice that expression of discontent with me about my order. When our order finale came associate kind of threw them on the counter at us, looking to make sure that that our order was right, notice that the Bronco berry sauce was missing, asked the associated if we can get some sauce associate got the sauce kind of threw them in the bag.

Sat at the table to eat the food, All of the food was dried, to almost where we couldn't eat it. There was no use of complain to any one they were bickering/yelling at each other. The new associate that was in training was not being trained right, the lead associate was very unprofessional at the job and should of not been there. This was the worst experience We have ever encounter with Arby's. { order #795)

we ate at the Westerville, Ohio restaurant on January 5, 2023, after lunch time. i am informing the corporation, the state of the building should be condemned. i would think the Arby corp. would be infuriated of the physical state of the facility. the exterior paint is peeling to the bare wood, the walkway is in poor shape. the day we were there the roof leaked in the hallway between the tables and the service counter. we walked around, the 6 buckets on the floor collecting the dripping water. the exterior of the building has been like this for years.

what are corporates reply to why this owner a part of your brand? the place discourages customers in my opinion. i would not be pleased with this if i was part of Arby's management.

thx richard minkowetz

I have a sister that works at the Aries at 228 East national road vandalia Ohio she is being sexually harassed by another employee by the name of Adrian Ramirez she said she was too scared to file a complaint herself because they told her there that she would lose her job over it that is why I am trying to take care of it through a complaint form anonymous

Thank you for taking the time to read this. I try to purchase multiple Crispy Fish Sandwiches as I can since I live on the opposite side of town. They microwave quite well. However, I used to purchase onion rings with my sandwiches. I have contacted both area stores and they do not carry them. If they are not available TAKE THEM OFF YOUR ADS! You keep advertising some new beef sandwich next to a large order of onion rings. That is a real slap in the face and the fish sandwiches are not looking so enticing. Also, why are you only offering the fish sandwich a few months a year? I have tried Arby's beef sandwiches repeated over the years and they taste like horse meat. Your fish sandwich is only second to Frishes" Big Boy and they are mostly in Ohio which is a very limited market. I always looked forward to your fish and onion rings. I now live in Deland,Florida between Orlando and Daytona Beach.

They are making their sliders different. The buns are different and they are totally smashed like a pancake. Plus they are wrapping them instead of putting them in those cardboard containers. They are so horrible now, I might not be going to Arbys anymore. They should have kept them the same, there was nothing wrong with them. If it isn't broke don't fix it! Very upset customer.