Menu
Applebee's company logo
Applebee's
reviews & complaints

Applebee's
reviews & complaints

Learn how the rating is calculated

501 complaints
66 resolved 435 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Applebee's. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
J
3:44 pm

Applebee's - food

I placed a curbside order this evening. I ordered the 2 for 25. The chips that came with the spinach dip were nothing but a bunch of crumbs. The "4 cheeez " mac was a joke.. I don't think there was any cheese on it. It tasted like plain noodles with some bacon and chicken thrown on top. Horrible food. This is the second time in a row this has happened. A few weeks ago I ordered and it wasn't very good, But I thought maybe a new cook or something, This time was even worse, I will not go back to that location again.

Read full review
Hide full review
K
9:42 am

Applebee's - poor food, rude, unclean appearance of waiter

Redding Ca. on Hilltop Dr. Evening of Nov. 21
Waiter was shabby in appearance, jeans obviously dirty. Acted put out that we weren't ready to order. Ordered classic burger, with onion rings for extra charge, as per menu option, asked for meat pink. Received a grey patty on a dry bun and 4 onion rings, he slid this in front of me and just walked off. When I was able to get his attention, and asked politely about the lettuce, pickle and onion specified on the menu, he acted all put out, I was afraid to mention the overdone meat. The restaurant was not busy, I believe his name tag read, Jacob, but not sure, just look for the scruffy, dirty looking guy with the attitude. Spoiled our evening, won't be back.

Read full review
Hide full review
W
1:44 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - rudeness of staff

My wife and I recent visited Applebee's in Paducah, KY while passing through on vacation. The staff there was ok at best except for one guy that had a uniform on but I wouldn't say he worked there. He was obnoxiously loud and slurring unprofessional remarks to the female staff there. I'm not sure but I believe he was intoxicated at least that is how he...

Read full review
ADVERTISIMENT
C
4:28 pm

Applebee's - website menu order pick it up.

I got online and ordered my and roommates oriental salads for 2 for 20 deals.
I ordered sides plus your suppose to get a apitizer. I can't spell . Tonight they didn't even have the order at all. I was highly disappointed, this site has you go to the exact page and select the one that's yours before you order the food. So im asking for their prices where the hell was our food.. if that wasn't bad enough my roommate called me to call it in again, we're in northern California it hotter than hell. I call my phone is dying I told the Anthony no my phone is dying, he say ya hold on !

My phone starts beeping I hand up tell my roommate just order 2 salads with the sauce don't order anything else. He's disabled and so am I then they not only screw up once from not having the order but, they have the worst customer service tonight. I will never go again.. if the food isn't fresh I'm calling to complain and boy I'm know as the one to those who don't know me and those who do.. yes I say I earned that name!

Read full review
Hide full review
J
3:41 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - employee treatment

Today, 7/29/16, I walked in for my usual Friday night shift to learn that I was taken off the schedule. When I asked why, the current shift manager refused to answer me and told me to wait for the store manager. 30 minutes later the store manager proceeds to tell me that last night a customer called the store making the claim that they had been turned away...

Read full review
K
7:58 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - poisoned by the bartender

Good Morning, Before I composed any email. Before I posted on any blog. Before I contacted the BBB or the Department of Consumer Affairs, I looked up the definition of Defamation. This is what I found: "Falsity -- Defamation law will only consider statements defamatory if they are, in fact, false. A true statement, no matter how harmful, is not...

Read full review
M
4:13 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - inappropriate behavior

6/4/26 at roughly 10pm, i went to the Applebee's in Crestview, Florida with a party of 5 as we do 2 nights every week. we wait awhile for a server, when instead, the manager approaches the table and says that one of the servers complained that an offensive message was left on one of our receipts after a visit 2 weeks prior. This however, was untrue. It'...

Read full review
R
8:22 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - seating

On December 26, 2015, my husband and I arrived at the restaurant and were informed there were no booths available. We gave our name and told the seater we would be in the bar and were made aware they have no buzzer system to let us know when the booth would be available. However, they assured us they would come to the bar and get us when the booth wa...

Read full review
R
10:17 pm

Applebee's - unsatisfied customer service and bartender mix drinks and poor management

Went to Applebeesn9088 Mansfield rd Shreveport, La 71118 me and a friend for girls night out it was along day for the two of us the closes place was this location bad choice waited about 30 minutes for a glass of water and we got two margaritas we asked for the strawberry flavor after it cale out it didn't have the flavor of strawberry at all told server but its like she didn't care all she said she saw her put that flavor in but we kept telling her it wasn't right but she didn't do anything to fix the problem our ticket came out and it had those two drinks on it I as to see a manager a little later she came out and said it looks like strawberry was in it and tryed to explain but they still made us pay for the drinks I mean this Applebees is horrible I work at Lowes across the street and we use to come there all the time but stop because our lunch is an hour and it takes that long to get our food this Applebees has lost alot of business from us to go there for a girls night out I told my friend we shouldn't go there but she wanted to Im surprise this locatiom isn't close it's getting worser than ever please all me about this problem.

Read full review
Hide full review
W
Jul 29, 2016 4:26 am

I can't read a single word of that. Please use punctuation and correct capitalization.

Helpful?
0 0
ADVERTISIMENT
R
8:13 pm
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's - management

My 16 year old daughter was hired for her 1st job at the end of July at the Applebees's in Mesa & Southern.The job description was a Hostess .She was told at orientation she would greet customers, clear tables, check both rest rooms, serve food, , and seat customers..In August she was told by one of her managers(Wendy) that she had to clean both restrooms{ Toilets included).i forbid her to ever do that again and stated if asked to advise mananagement that was not her job function.On 10/23/15 she was scheduled to work 4:30 Pm -11:00 PM The General Manager Bruno Baez refused to let my daughter leavd kept a 16 year only where liquor is sold till 12::15 AM On 10/24/15 Felicia was told by Bruno Baez to clean bath rooms and she refused, and was told to leave, I will not have my daughter be harrased any longer, ..Already contacted their Corp Office and board of Health and have gone no where.I don't have to tell u response from AZ labor board provided..

Read full review
Hide full review
M

Applebee's - poor food quality / horrible service

To keep it short and simple I was diagnosed with FOOD POISONING after eating at this place. I went on a Sunday afternoon and it was EMPTY. Their food was spoiled and they still served it to me. This could be potentially dangerous if a kid or the elders eat it. Called the restaurant to speak to the manager and they said NO. Lady on the phone never gave me her name, she was extremely rude and never actually asked what I ordered or apologized. She ended hanging up the phone on my face. Be aware this place is disgusting.

Read full review
Hide full review
W
Jul 29, 2016 4:26 am

Who diagnosed you? In order for a doctor to properly diagnose food poisoning and to point out the exact culprit is damn near impossible unless there is a large number of people also suffering the same symptoms from eating the SAME food from the SAME place. Simply put, anything you eat up to THREE days before you get sick could have made you sick. That is a scientific fact. Food poisoning is easy to diagnose, but hard to pinpoint the exact cause without a large number of cases.

Helpful?
0 0
C
9:57 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - judge and curtis bar ripoff

two guy bartenders; first off Judge, me and my friend Girl sit down and order a drink we place our order and he act like he didn't want to take it he was extremely rude he brought us the wrong order .I Observed him taking cash from a female waiter.Curtis he is a thief I saw him making drinks at the bar passing them off two waiters collecting cash putting in...

Read full review
F
1:09 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - food poisoned

Salutations: The purpose of my letter is another attempt to notify management of my food poisoning; which occurred at my local neighborhood Apple B location 792 Glynn St N Fayetteville, GA 30214. I am a married father of three and work two full time jobs. My wife and I chose to spend our evening dining at your establishment on Thursday Feb 12, 2015. Within...

Read full review
J
6:08 pm
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's - wings

I order wings from Applebees in Dublin, Ga. They were awful and I return them back to Applebees. The manager assured us that they would cook us some fresh wings and that they would be double fried as requested. When we got home my husband and I could tell that the wings had not been double fried but instead they used the same wings we brought back and heated them up and added a few more to the bunch. We were so disappointed! that the manager would allow this and think we wouldn't notice what she had done. This could of cause us to have stomach cramps or some kind of sickness after all the wings were a day old. Me and my husband are done with Applebees, they don't aimed to please their customers but took the messy way out.

Read full review
Hide full review
ADVERTISIMENT
D
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - carside poor service

location [email protected] orderd carside at 6:04p, email confirmation confirmed pick up at 6:19. I got to location at 6:40, witnessed servers looking out window but no one came, out, called into store and was told order was ready someone would be out, 10 min passed and I had to go in, mgr( black male) said he would check on it, my order had been sitting...

Read full review
L
8:54 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's - poor food

Called for take out. Restaurant was empty upon arriving, 2 people at bar other than that no one else there, parking lot had a few cars. Bartender (female) looked haggard and out of it. Went back to get food. I did tip her but I am not sure why. Upon arriving home food was a mess. Burger had cheese slapped on the corner of it only like they didn't have a whole slice. lettuce, tomatoes looked like they had come out of the trash, fries cold and undercooked. It was a disaster and inedible. Now I know why no one was there, its a shame it has only been there about 1 year. Need to clean up your staff and your food or you wont be there much longer.

Read full review
Update by lemon1234
Dec 30, 2014 4:55 pm

Haggard is not a good look for someone greeting customers. Go home take a nap, clean yourself up before working with food and beverages other people are going to consume. As far as how l looked, I wasn't working in a restaurant nor eating in one so I could come in haggard or anyway I wanted to pick up a to go. But actually I looked clean and neat as did my son who was with me, we try to present ourselves in public or stay home. I worked in a restaurant for 10 years in my younger days, never would I have such an appearance nor would the company I work for allow it. I tipped her as she did her job, do you have nothing else to do but critic online complaints? Or is it that you can relate as you feel this is okay? I did not want to speak to a manager I chose to share my grievance here, its called free speech.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
9:34 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - poor service and food quality

Today 11/22/14 myself and 21 family members went to Applebees for dinner.after a 30 minute wait we were seated.After summoning out waitress we waited 25 more minutes to get her to take our orders.we asked for water and drinks immediately.After 1hour and 10 minutes we got our drinks I never received a drink after telling her 4 times that I wanted...

Read full review
S
2:58 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Applebee's - bad service/ wrong order

Used to go to this applebees alot haven't been there for about 6 months, anyway went there last night for dinner and the service was slow tables were dirty tthe food we ordered was wrong...we wanted the bourbon steak but we got the 7oz sirloin my steak was suppose to be well done sent it back 2 times and still wasn't done ...my husbands was suppose to be medium and was rare sent it back also and he still didn't eat it due to being under cooked..we refused to send the food back again...they didnt apologize for giving us the wrong food but changed the price to coincide. With what they brought us...the only hood thing about the whole meal was the won ton tacos and our drinks...it was very upsetting to see a place we use to love to go to have such bad service and food...very depressing wont be going back at least to that one...we will try another store maybe but not anytime soon...

Read full review
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
N
3:17 pm
Verified customer This complaint was posted by a verified customer. Learn more

Applebee's - I will never return

I’ve always been slightly unimpressed with the Apple Valley location and prefer to go to the Lakeville location, but after this past Saturday I will not return to the Apple Valley Apple Bees. When we walked in the host was about to suggest a high top table, I had two 4 year olds and a one year old with me, so when she started looking that way I quickly asked for a booth. We were walked back to the booth and sat down. I quickly remarked to her that the table was filthy as I picked up a chunk of food and threw it to the floor, nothing was ever done about this nor was I ever brought a booster or high chair for my one year old. The waiter seemed to take some time to get to us even though there were only a handful of other patrons there. I ordered a mudslide for myself, a soda for my son, a water for my daughter and a chocolate milk for my toddler. My 4 year olds were brought their drinks in the big adult cups….anyone with young children knows what a disaster that could be. No cup was provided for the toddler’s milk. And, for my second visit in a row, my mudslide had what appeared to be freezer burnt ice chunks in it. The waiter eventually made his way back to the table (he was very inattentive and seemed quite distracted, not to mention not very hospitable) and my friend brought to his attention how inappropriate it was that my 4 year olds were given such big glasses, his only excuse was that I wasn’t charged for an adult drink, I had to force him to take away my son’s drink because there were chunks floating in it! We ordered our food after about 20 minutes of being there (and for how slow it was I was less than happy it took him so long to take our order). When our food arrived my drink had been empty for some time, I was never asked if I would like another….I had to ask our waiter to bring me a soda. I had ordered the appetizer sampler (something I order every time I go), my dip was easily considered room temp and I received less than a handful of chips  My friend’s meal was supposed to have lovely vegetables with it, she got 3 zucchini and some ridiculously large slices of onions. By the time the waiter finally checked back my soda was empty…..I never did get a refill. He dropped off our check and scurried off. Over 15 minutes later he finally came back to collect payment, in which we asked to speak to a manger. He sent out the manger in training who was unable to help us and had to waste more time getting the actual manager, whom in our hour and a half at the store I hadn’t seen on the floor even once. He was polite and offered to make things more acceptable for us. The worst, for me, came after all that. I took my daughter to the restroom and the hostess (who handled my children’s crayons and menus) came in, blew her nose, and left. The manager in training came in after that to use the restroom so I filled her in on the fact that after blowing her nose the hostess failed to wash her hands. The manager in training gave me some line about how it was because she was going off line so she would wash her hands in the back and turn in her mic. Imagine my surprise when I exited the restroom and this “off line” hostess was at the front pedestal with her mic still attached! Over an hour and a half on a Saturday afternoon (not even lunch or diner rush) to get in and out. Never again will I walk into that Apple Bee’s location.

Read full review
Hide full review
S
12:19 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Applebee's - poor service

My friends and I were on our way out to a party and decided to stop at Applebee's for something to eat. Upon taking our order, she never told us she would be right with us, instead she constantly walked pass us and just smiled. Once she did bring our appetizers, with four other friends, she brings out only four napkins. We had to get up and get more...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Applebee's contacts

Phone number

+1 888 592 7753
ADVERTISIMENT
ADVERTISIMENT