unhappy with the service!
We visited an Applebee's the other evening and were very discouraged by the service we received. We arrived around 7:30pm and were seated promptly from there the service went down hill.
After about 20 minutes the waiter took our drink order which he messed up then he took order for dinner. we waited 45 minutes then asked if we could have our dinner salads. We received the salad about 15 minutes later. There was an employee appreciation or party going on in the back which we could hear during all this time. We asked if there was a problem as we had been waiting 55 minutes and still didn't have our dinners. We were told no and finally after a little over an hour we received our dinners. We were not the only ones unhappy with the service that night. I feel that the customers should always come first and pary later. Thank you for letting me file this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
racially discriminated!
My husband and I visited this particular establishment Sunday January 7, 2006 around 1pm. Upon entry in the restaurant the hostess asked how many were in our party and we replied 2 non smoking. We were seated and that was it. No one acknowledged that we were sitting at the table for 15 min. My husband was ready to leave after 10 min of waiting and not having anyone help us. But i talked him into waiting another 5. Then a family of 4 comes in and sit at the table beside us. Not only did a waitress come out to greet them. She gave them water and took their orders. Once I saw what was taking place we immediately left. Upon leaving I asked the hostess if I could speak to a manger instead she brings out a business card. My husband and I aren't big Applebee's eaters but we thought it would be nice to go to one since we were out of town visiting family. I am very upset and displeased that something like this can take a place at a restaurant that pledges excellence with diversity. Oh by the way I failed to mention that my husband and I are African Americans and everyone at this particular establishment were Caucasian. I'll make sure that I will make it my business not to patron any of the Applebee's restaurants and I'll make my family and friends in the area be aware of this establishment and or any other establishment for that matter, for fear they will be discriminated against and who wants to put up with that type of behavior in 2007. The only color that should have been of any concern is 'green' which is the color of money.
I read your story above and the cry for racial discrimination seems unsupported. It sounds as if the hostess and her order of rotation of servers tables were off and its that simple. Why do black people always assume its because they are black? If you ever came to ANY of the Applebees in Atlanta its the exact opposite of what you reported. Its mostly African American and very few Caucasian!
no gift certificate
I called Minot, ND's Applebees on Dec 9, 2006 between 3 and 5:00 PM to have a gift certificate sent to me in Parshall, ND. I gave the necessary information. I used my Mastercard for amount of $20. I mentioned to the young employee that I needed this certificate by Dec 20. The exchange of gifts would take place Dec. 21. She was given the okay, she said to take down my information. I did not receive the gift certificate by Dec. 18, so I called Applebees again. I was put on hold to 2 to 5 min. When the manager spoke, he was very indifferent. He mixed up my phone order with someone from Minot. The manager called me "dearie" twice, and I refrained from calling him "boy" twice. The manager said the card was not sent out by the young girl. However, now that he had the information, It would get to me by Dec 25. I explained I needed it by Dec 20. It is now Dec 28 and no gift certificate.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, when you order an oriental chicken salad, you would expect it to have chicken. My salad had NO chicken. Too bad - will NEVER order from them again Would love to give them a ZERO!
never got a free gift for signing up or for my birthday in December 2025
I am a senior who visits her local Applebee's frequently have finish my first frequent diner's card and ask for a replacement was told you do not offer this service anymore want to know why? and how I can get a replacement, or any other programs my local Applebee's was not helpful not happy at this moment with your service
Your 2 for $25 menu includes your 3 new meals. Which I was charged $56 for. Your advertisement is very misleading to the public. I love Applebee's. But I was extremely disappointed in your trickery. I barely had the money to cover your deceitful advertisement.
The staff was very kind
Everything was great! Food and service.
Small steak that was gross and it was supposed to be 8oz
Your Date Night Pass is a total scam. It totally backfired on you Applebee's. You did nothing but piss off your customers. Good job! This whole promotion was nothing more than a scam!
Scam marketing! Announcing date night pass and put it in my cart r a fly at the time offered and was told it sold out in 5 seconds. Have signed a petition against Applebees until they correct the fraud! We all know what happened to Budweisers financials!
The service at Applebees on 6259 E.Southern Ave. MESA,Az. 85206 was very slow and the waitress did not check on us. The waitress did not ask if meal was okay or tell us her name. The lighting was so low and had to get out our phone lights to read it. We had to ask another waitress for our check.
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We went to eat at the Applebee's in El Paso Texas on Yarbrough and gateway east (I-10) we had our kids with us and it was one hour after they had opened the restaurant there was only a couple of customers but when we walked in they try to seat us at the very back of the restaurant and when we asked for a table half way towards the front we were denied any seating and of the excuses for one of the tables we tried to request was that it was for seating 6 not for the five of us. We left the restaurant after being denied seating. Sounded to us like a good lawsuit! Our lawyer agreed.
went for my birthday on sunday after noon at the Herkimer NY, and the place was empty only few couples. Long story short the Long wait about 30 min after order, , , food was ice cold, meat was raw and bloody ..the butter wouldn't even melt on the veggies. No coffee refills..Told the waitress and received bad attitude, and talk back...will never go again...
OK LET ME START BY SAYING ME MY BOY FRIEND AND TWO OF MY FRIENDS AND THERE KIDS WHERE ALSO THERE IT WAS MY BOY FRIEND BIRTDAY WE HAD POOR SERVICE THE LADY THAT SEATED US WAS ALSO OUR WAITRESS IN IT WAS CRAZY THE ONLY THING THE WAITRESS DID WAS BRING OUR DRINGS THEN WE ALL ATE AT DIFFERENT TIMES I HAD POOR SERVICE...
Aoolebes is one of my favorite resteraunts, however the past 2 times I have eaten there, I left angry. We were seated right away, howver, we waited for the wiatress to come. finally she came and then about 10 minutes later another came. They argued about what table belonged to who. Then it took 30 minutes for us to get salads. My coffee was cold, my sld for 8.69 was not 1/2 it was 1/3 and it was horable. My spinach was wilted. The service was terriable and the food sucked.
I will not go back there. I usaulalybring my associated there for lunch, no way not now. Thank you Applebees for the wilted spinach and the 1/3 portion of the worst garbage I ever tasted.
I have a complaint i was at the applebbes in addison ill. This afternoon, with my wife i asked for smoking and the guy at the front said there was not any booths because of having a large party, which i understood and went to non. After about five minutes he sat two women in the smoking area, and then three more and then four more i was very upset and couldn't figure out why he did this it wasn't a party at all. Is it because me and my wife our overweight it seems like that. Then my waiter when i ordered my chicken and garlic i ordered a salad we waited over an half hour and he brought my salad with my meal well i usually get the salad first so i told him to take it off the bill, don't know if he did or not we just wanted to get out of there and away from the prejudice people. It seemed like all the help was playing games and the greeter was talking about when he went to the bathroom and he pulled it out. I don't want to hear this neither does my wife. We will never re visit any applebees again no wonder they are being bought buy ihop.
I am a regular customer at applebees at 674 w. Arrow hwy., san dimas, ca 91773. Two weeks ago your bartender deanna served me a small and large bottle of wine. Yes, she cut me off which is fine. But i have to disagree where she could have been nice enough to let me know it was last call. We where talking about a personal friend my daughter was dating. She then out loud for everyone to hear said "you are cut off"... That night my 30 year old daughter went to applebees. She is a l.a. Sheriff. Deanna showed her how much i drank. Which was uncalled for. I can't believed what I've been through. The following week i showed up on a day i didn't realize she was working. She came up to me and told me she would like to talk to me outside. She told me she was still 'angry' with me and other things. I don't feel i deserve this treatment from your employee. I feel harassed. She took a personal issue and made a seen in front of customers walking in. I am a good customer of applebees and would like this issue to be addressed.
My family and I went to Applebee’s after being at the pool to have a late lunch on Friday, June 08, 2007. We wanted to have a nice family lunch, just relax and enjoy our time at Applebee's, as we have in the past. NOT anymore! Our server was great however, when the food came out I took a bite of my chicken & portabella mushroom sandwich and thought it was good so I proceeded to give a bite to my wife. She took a bite and there was a piece of plastic in the sandwich. We were very surprised since we've never experienced anything like this at your restaurants before. Nothing was asked of the server. I showed her the plastic and she took it to the back saying she would get us a replacement. No problem. We did not ask for our meals to be free, we did not ask to be compensated; we did not ask anything at all. The server offered to get us a new sandwich. A few minutes later, the kitchen manager came out and proceeded to insinuate to us that we "purposely" put the plastic in the sandwich. He went on and on and on about how he personally made the sandwich and that he would never do such a thing and there was no such plastics inside of the restaurant. Fine, but the point is that the plastic WAS INDEED in the sandwich. He then said that he would make us another sandwich but then would have to charge us for TWO sandwiches. OBSURD! We did not cause a scene when we discovered the sandwich had plastic in it, but then it became a blown out fiasco with him trying to convince US, that we put the plastic in the sandwich.
I was angry, my wife was furious, and we asked to speak with the manager and the kitchen manager informed us that there was no other manager in the restaurant our waitress informed us otherwise and had the manager stop by our table. Still not causing a scene the manager came out and defended his kitchen manager, WITHOUT apologizing in any way, shape or manner for what had happened, and he also began to insinuate that we put the plastic in the sandwich. He sat there and looked at us as if were making up some grand story to get out of paying for our meals and went on to tell us that people do this sort of thing all the time. ON THE CONTRARY! We have plenty of money, and we have plenty of options as to where we can eat. We chose Applebee's.
Never have we ever been through such an ordeal as we went through at your restaurant located on 2728 Spring Road S.E. Atlanta, GA 30339. Check# 1762, Table #5. Even now, my wife and I are upset that this scene was caused IN FRONT OF our children. We are a mixed couple, I being Hispanic and my wife African American. After the incident they were constantly BLASTING rock music whenever a rock song came on in our section ONLY, it became borderline racially offensive. Why would the music be so loud ONLY when a rock song came on? Why would a piece of plastic be put into MY sandwich only? And why did they still charge us for TWO sandwiches?
Either way, we are still not seeking any compensation or asking for anything in retribution. Not food, drinks or appetizers. Nothing in exchange at all. Our wonderful server, Crystal saw what we had went through and she had the heart to not charge us for 2 drinks. But the managers of that restaurant, not only were completely unprofessional, but also were borderline racial toward us. I am contemplating making a call to Lord, Bissell, & Brooke, and trust me; they are not a two-bit law firm.
We still are not asking for anything, the reason of this letter is to notify whoever has the power to make appropriate changes and ensure that no other family will have to be embarrassed or harassed the way we were. Bottom line, Applebee's has lost our business.