Applebee's

To whom this may concern,
I am writing this because I am appalled with the service I have received at the Hicksville applebees located at 938 S Broadway, Hicksville NY 11801. Myself and 6 other ladies went to half off apps on 10/7/2017 and an incident occurred where one of my friends happened to get sick at the table. We went and used our napkins that we were given with our silverware and then proceeded to get up and ask for more, we soaked up the vomit as best as we can. I ended up leaving with the girl who got sick, but then I received a phone call from one of the ladies who stayed back to take care of the check and was told that they were rudely approached by the manager (George) whom was on shift and was told that they were to clean up the vomit. Keep in mind that when the waiter approached us he took the plates from the table with a disgusted face and then came back 5 mins later with napkins and a bag BUT never said anything about us having to clean it up and while he walked away he was chuckling. I currently work as a manager at a trampoline park where children vomit every so often and we as a business do not go up to the children or their parents and tell them that they must clean it up, for example today we had a birthday party thrown at our facility and two of the children viciously vomited in the party room, one of our managers went into the room and cleaned it up, we did not go up to the child or the parents to tell them to clean it up.I also worked as a manager at Mcdonalds in Plainview (818 Old Country road Plainview NY 11803) for 3 years and not once did we ever tell someone who got sick at one of the tables, in the lobby or bathroom that they had to clean it up. This experience has made me disgusted in your workers and the little compassion they have for their customers. Our bill ended up coming out to $71 and change so its not like it was some cheap meal we were having. I have had many pleasant visits to your facility with very nice workers but the way this was handled by your staff and the manager who was on shift was just disgusting. I am livid. Coming from a managers point of view this was handled in a unkindly manner. Also keep in mind when the manager told them they must clean up the mess they weren’t given anything more than napkins.. no sanitary wipes, no gloves, no disinfectant.. As told by the manager that it was company policy that the customers must clean up their own mess you might as well fire all your staff and just have your customers get their food and clean up their tables etc. Once again from working in the food industry and a very well known franchise I would be disgusted if one of my employees told a paying customers to clean up after themselves and then not having any sanitary products to clean it up with besides the gross washcloths that are put in a bucket of water and pulled out when needed. I hope that your actions have consequences and that maybe one day something like this happens to you and you feel the same way as my friend did and you’ll realize how wrong and out of line you were.

Took them about 25 minutes to seat us. Waitress (Paulina) courteous enough, takes our order for drinks and meal soon enough, but after that it's a waiting game. Other customers that came in after us get served with their meals before us. We tell our server but she says that delay is because they are super busy. I ordered my steak "medium", and when its finally served, steak was well-done. We tell our server, and she calls manager, Rebecca, and when she finally comes to our table we complain of delay and steak, she says she'll take my food back, but my husband tells that now he will have to wait until my food is brought back, so she takes both plates back. We wait about 15 minutes more and finally realize she is not bringing our food back to us. We finally decide to leave without eating, just pay for our drinks, and my husband locates another manager, Heather, and relates to her regarding the terrible service we received. All she says is that she'd look into it, and apologizes. We sat there for over an hour and left without eating our meal. My husband is diabetic, and needs to eat on a timely basis or he gets very sick.
Very disappointed with everything about Applebees, food and service. Will n I t return or recommend.

After waiting a long time for our food and eating more than half of the chips and salsa my lunch companion noticed there were two fried bugs ( roaches) we alerted our server immediately to get the Manager. Once the manager came to our table I showed him the bugs in our food and his response was "Really " and my response was "All you're going to say is really " and he said "Yes". He never apologized, we left without eating anything else.

Our waitress told us it would be about a 30minute wait for food because they are busy and now it’s been about 1hour 15minutes and we haven’t heard anything about our food. Our waitress isn’t checking up on us. This is the worst service I have had at any restaurant, no matter how busy it is. If I am seated and a waitress takes our order, she should check up on us and let us know. AWFUL SERVICE. WONT BE BACK.

We walked I to the location in Seminole and requested the large booth since there was going to be 8 of us. We were told that they were in the process of cleaning the booth up and it would be a few minutes. It was less than a minute later and they walk is over to the table. My 3 year old jumped up in the booth and began to slide over, when all of a sudden she began screaming, I picked her up and looked down to find her knee bleeding and there were pieces of glass on the seat. The restaurant offered a bandaid but did not have anything to clean the wound with. They appeared a little annoyed, we did stay for dinner, but never once did they offer anything other than a incident report. This is not an acceptable way to deal with an injured child. I do not know that I will ever eat at an Applebee again

Currently at the store on Niagara falls Blvd in N.y Waited an hour for a drink and 2 hours for food, that was cold and not what was ordered. Waitress didn't check for drinks or if our meal was acceptable. Me and my party of 8 will not be returning here, or another Applebees in the near future. I suggest you get bus boys and train your wait staff to care about your customers.

When we came in we ordered two pink lemonades. She took our orders and came back and put the regular lemonades down. She didn’t say they didn’t have any pink lemonade, instead she just put the drinks down that we didn’t order and then we had to ask where the drinks were and that’s when she told us they didn’t have any. She should of came before and asked if there was anything else that we wanted. And while she put the drinks down she didn’t say a word to us. When we ordered the wings she didn’t ask if we wanted ranch or blue cheese she just assumed for us. She was so disrespect and she had no manners. When she was talking other customers next to us she had a complete different attitude. She also took forever to bring us our meals. And she bought them out all at different times. We couldn’t eat together because if we waited for each other’s meals our food would’ve gotten cold. And when I received my spinach dip I could lay my bare hand on the top of it, it was that cold. She constantly walked past us and didn’t even ask us once if our food was good. The worst service I’ve ever had. She was so rude and mean she actually hurt the feelings of one of my guests. I wish I got her name but she never told us and I didn’t want to make a scene. She wasn’t giving us any time of day as her customer and we still tipped her because we’re good people. She was supposed to offer us a free app at the beginning of our meal and she never did. While we were fully done eating and starting to pay and when we called her out on it is when she said “i do it apl throughout the order, sometimes in the beginning sometimes in the end” who asks if we want drinks at the end of our order? While we’re paying and done eating. That was a blatant lie because she forgot and wasn’t doing her job well. People like her give the company a bad name and completely ruined my Applebee’s experience that I went to on my BIRTHDAY. I didn’t even want to tell her because I knew she’d only make it worse. I don’t plan on going back for a while unless they do something about this.

I went to dinner at the Applebees in Conway South Carolina on Friday Sep 29 2017...first of all the waitress was rushing us to order as soob as we sat down...it took 45 mim to get our appetizers...then after another 30 minutes the manager came over to inform us that she could not find our food order in the kitchen...the service was absolutely horrible ...i will not be visiting this establishment ever again

7 family members came out to eat at your Applebees on 6 Mile and Haggerty in Michigan. Food- was horrible shrimp stir fry no sauce steak stir-fry no sauce one of the hamburgers no top on ribs was so tough that they had to be sent back twice finally gave up didn't eat them. steak was so tough you could not cut it with a knife. After 2 hours of all this nonsense we paid the bill in left never return to your restaurant never had such horrible food at Applebee's I will tell all my friends it was a disgrace not a way to spend a birthday party

date of incident 9/24/17
check # [protected]
Martinsburg WV

Attended on sunday afternoon and place had minimal customers. Greeter was professional however sat us at booth that was "sticky". Was escorted to another. (also sticky & was informed it may be the disinfect used to clean tables). This should be looked into. I assumed water was standard to offer guests but it never was. We did receive our choice of beverage rather quickly. Since ordered lemon in tea I squeezed the lemon and had to search for napkins. Eventually went to the bar. The time wait for service to order was exceptionally long ( about 20 min) considering so few customers . I guess the young lady saw we were getting impatient and finally took order. No smile, no introduction of who she was. After completing dinner, she just placed the bill on table and left. No "whenever your ready to pay, , , , , etc.". We have been to Applebees before and as always, the food was exceptional. Hot, fresh and well presented. However your servers could use an update on proffessionalism when dealing with customers. Also at 430 pm the restroom was in ill repair. The signage on door stated last cleaned was 1115. Need to pick up the pace alot more if you desire more customers. Left minimal tip but did leave some.

I am a regular customer that has been going into your establishment for 20+ years in Irving Texas. I have had been a loyal patron for all those years and must say without any problems. Today was not a good experience with one of your bartenders, I was humiliated and ignored to the point that a friend and acquaintance asked if I had any reason to be treated with that much disrespect . I had one other incident with that same server some months ago. Not sure why I got so rudely treated. I can understand why you have problems with retaining repeated clientel. FYI

Took my family to Applebee's last night in Chippewa (beaver falls), PA. My husband is not a big fan but I assured him it would be better. Started it out ok. Waitress took awhile to get our drink order but not too bad. We ordered our food eventually. Waited about 45 mins for our order. My daughter and husbands food finally came but we were not given any silverware. Took another 5-10 mins to get waitress attention to ask for silverware. By the time we got it (after reminding the waitress a second time plus asking an additional waiter) my husbands chicken caprese was lukewarm. He realized it was then missing balsamic dressing and basil seasoning as it was described in the menu. We told the waitress and she said oh that must have been sitting next to the plate and I forgot to grab it. She brought it back 5 or so mins later and we asked about our other food for my son and myself. We ordered appetizers which u would think would have been out first. My son's came first and she said mine was still coming. 10 mins later my side Caesar salad and won ton tacos came out. The tacos were soggy by then and disgusting. At that point we just wanted to get out of there. I can't imagine ever wanting to go back.

My man and I arrived at apple bees at 11.30 pm. The host was a host gave us our drinks h20 n cherry pepsi no problem. So the waitress took our order 11. 45 didn't ask or offer happy hour just told us our ONLY OPTION as she said. Long story short I ask 3x refill never asked what I was drinking never brought silverware but brought food then said fries cum with 2 4 25 bby bk ribs told manager n she said that's what we give e if u dnt say u want something else. NO SHE DIDN'T CARE WANTED TO GO HOME I STEAD IF GETTING HER MONEY N PERFORMING JOB DESCRIPTION. SHE LEFT A PERSON DRINK ON BAR FOR 10 MINUTES BEFORE GIVING TO THEM THEN GAVE THE 2 SHOTS FREE N TOOK SOMETHING OFF BILL. NEVER EVER AGAIN THANKS TO SARAH. L

Good Day
I had take out and as I was eating my food I saw hair and it looked blue. I called the restaurant to let them know and I mentipned tp them that the hair looked blue from the angle I saw it in thr light. Please resolve this issue with your workers. Not sure if they worr a hair net. If ypu have any question please feel free to contact me via email.

Ad says Happy hour all day everyday $1.99 bud light yet we were charged $4.99 per beer. Waitress said it was a misunderstanding that it should have been markedly out. Manager Shaun said anyone with common sense won't know it pertains to a certain beer and kept saying zengenbock and to feel free to Snapchat about it. Very rude manager with a company whose core value is integrity. Hurricane Harvey did enough devastation around here without Applebee's price gouging

Today I stopped in at the Wooster Applebee's for dinner around 6:15 when they said it would be ready waited till 6:35 for the person to come out to car side to go and ordered a two three cheese chicken capativis and only got 3 pieces of chicken in both orders, hardly any noodles went in to talk to the manager and the staff was rude, waited 10 minutes and no one came so I just left.

At approximately 1:00 pm on 09/04, 2017, I ordered lunch. On receiving my check, I noticed my additional payment beyond the card I offered contained change for an additional $10.00. The only bills which I carried were twenty dollar bills. The waitress was certain that I had given her a $10.00 bill and not a $20.00 bill. She would not change her thinking. When tallying the receipts for the day, they should show an additional $10.00 overage. Hopefully someone will contact me.

I ordered 2 orders of boneless wings. They
Both contained 5 of the smallest and over cooked wings I have ever had. A few of them
We're just breading. My half rack of ribs were so overdone that I couldn't eat them. I have ordered several times in the past and Normally I don't complain but this was so bad that I have to complain. I spent 48 dollars for food that was horrible

Respectfully
Steven Toth

It was taking awhile for my server to come and take our order so I took my kids to the restroom. As I was walking there I saw a shorter brown haired female manager yelling at my server very loudly about something. The server was in tears and obviously very upset. I do not think it is professional to discipline employees around customers especially when it causes their tables to have to wait longer for service. Clearly this applebees needs a lesson in professionalism because after what I saw I would not want any of my children to ever work at that establishment. My family will not be dining there ever again because it is clearly a hostile environment. The server was very sweet and we tipped her more than usual because of the service she gave us after she was finally able to take our order.

I placed an online order at the location of 4191 rockside road independence ohio 44131 .The order should have been ready at 1:00pm est I arrived at 1:03pm est and waited at the curbside pickup area until 1:10pm before someone came out with another person's order. The young lady walked up and asked if i was waiting for an order and i told her yes and gave my name. She went in and brought the food back out. Once I got back to the office which is 3 mins away, I looked at the food. My pasta was cold and dry with barely any Alfredo Sauce the chicken was also cold and both salads had old lettuce .I'm very dissatisfied with this meal because, I was there timely the food shouldn't have been cold and definitely should have been fresh.