American Freight
Reviews and Complaints

OHG, this place has great deals, but their customer service is awful! It took us 4 weeks to get all of our $3000 forth of furniture that we bought from them! Finally after 2 weeks of waiting for 3 pieces they got new management! Reallllllyyyy, it took that long for someone to realize that they didn't care?! I called 5x aweek asking where our "next day delivery" was, and everyday it was, " yes, I will personable put it on the truck" -----2 weeks later and 10 phone calls it arrived. Even the subcontracted moving company that delivered our furniture hated them. I am a restaurant manager at a well known restaurant and if I ever treated my customers the way they treated us...we would of been closed 2 years ago!

Where to begin! In good faith we purchased a bedroom set from American Freight for over $2600.00. What a mistake. It was purchased January 30th, 2010 and everyone was exceptionally nice during the purchase transaction acting like they were doing you a favor. One part of the set was missing, after we told it was all available, but we were allowed to take the floor model piece to make us whole. Great deal transaction done! Wrong! Upon getting the set home and unpacked it was noticed that the head board to the 6600 London King Bed Frame was damaged beyond any reasonable repair. Store was called and we took the headboard back to exchange it to find the unit to be exchanged with was in worse condition, after they told us over the phone they had looked at it and it was in great shape. Wasted trip! Not only wasted trip they had to "order" us a replacement (remember we bought it 1/30/10 it is now 04/07/2010) and would not allow us to leave the damaged head board there but to take it with us and use it until the "new one" came in. After a heated dispute at this point and not understanding why Juan Gonzales (Store Manager) was being so rude, confrontational, out right lying, and unprofessional that we refused to take the damaged head board with us. They were to contact us when a new one arrived. After placing 5 calls to them over approximately 70 days (2.5 months) they finally told us the head board had arrived, they had inspected it, and it was in great shape and ready to be picked up. Eurica! Not! Upon arriving they only had the floor model (of which was damaged at the time we first reported ours damaged - we checked) and the one we had returned 2.5 months ago. There was no head board at least not any in "great condition"! We were told at that time again to take our original back home and use it until they could provide a replacement. Are you kidding me! Who does business like this today and survives! I will never purchase another thing from them and will do my best to ensure no one else ever does. The way the economy is today I find it hard to believe they cannot find courteous, knowledgable, ethical employees let alone store managers. There were other people in the store with us tonight that were just as unpleased and mistreated as we were. The new potential sales targets were treated well... for now. How does a business such as this survive? We have resolved to contacting TV13 On Your Side to try to make a difference and I hope you will as well! Hit them in their pocket book and I hope the store manager finds it is not his calling as his people skills... well... he doesn't have any!

We bought a whole front room full of furniture just over a year ago. About 3 months ago the arm of one of the rocker recliners broke. We took the chair back as it was our understanding that it had a life time warranty. But in talking with the manager, we were rudely told that I should never have leaned on the arms of the chair to get out of the chair. That it was only CARDBOARD!. And that it was not covered under the warranty.
If we had been told that there was only cardboard in the arms of the chair we would NEVER had bought it. We were told that everything but stuffing and cloth was covered by the warranty. It's not like we abused the chair..we are not obese or rough on the furniture..no kids at home either.
The manager was VERY rude and told us he would do nothing for us.
POOR quality furniture...
LIED to when told about he warranty.
HORRIBLE customer service. The manager was VERY rude.
Want to warn customers NEVER to buy from them!

Purchased livingroom set on 02-01-2010 its march 8 2010 no furniture no refund after being promissed delivery on 02-15-2010 refund asked for on 03-04-2010 sales manager stated that my refund will be posted to my account in 72hours 5 days later no money contacted store again on 03-08-2010 adam [manager very unsure of what to say about refund asked to speak to someone in authority no one thyere also tried to contact regional manager [joel from corporate office twenty times or more no reply all I want is my money retured with intrest if for nothing else I can produce reciept of purchase and refund from company will look into legal action against company if necessarya phone call from here will be gladly appreciated

Two days ago I returned to this store because I had a good experience. Employees were helpful and courteous during my first visit two months ago even though I was browsing and making price and product comparisons to other stores. I spent several hundred dollars. Bought a queen size matress, box spring, rails and during the same visit I also bought two accessories (lamps). The lamps did not cost very much about $20.00. I also bought two that were already assembled and on display with the assistance from a kind, productive, energetic and respectful salesman. I was very satisfied so I returned to the store again within twenty-four hours to buy one more lamp a little more than an hour before closing. I saw it on display the same as I had before. I politely asked a man who claims to be Kevin James, "Is a salesperson working the floor?" I didn't want to interupts him at the register because he was inputting invoice data into the computer for another customer to print out for customer signature. My thought was he could alert another staff that I needed assistance. Instead he proceeded to tell me that I could not have the lamp on display and that he told the salesman not to ever sell display lamps again. To go in the back and get an unassembled lamp in the box because it was "against corporate policy" for me to purchase and leave the store with this item on display. From a human resource standpoint he did not need to tell me that a salesman I thought provided excellent service was basically counseled and admonished (possibly written up). Here is Mr. James now berating the salesperson to me in a disrespectful tone telling me, "It's not me. It's corporate!" I thought, "Why do I need to know about personnel actions that should be confidential and not shared with customers?" This experience had to do with one customer who had previously left very happy and already got several referral customers ready to buy. In fact when I spent several hundred dollars I had brought a friend who said he was going to bring his wife back to the store. I tried to reason with Mr. James that he might be flexible enough by not telling me in a sarcastic way that if they allowed display items to be purchased they would have to do extra work. He said to me, "It only takes 5 minutes to put together!" Instead of being a professional and diffusing the situation he made me feel like he was trying to insult my intelligence in front of other staff and customers too. I guess he figured my several hundred dollars did not count and maybe he was not going to waste his time to do an invoice one hour before closing for a twenty-dollar lamp to an over 50 year old man. The store had less than a hand full of customers on the floor. It would have been simply and easy for him to let me purchase the lamp and be on my way. I suggested to him that he assign staff to put lamps together in the morning and he proceeded to tell me they don't have time..."Do you know how many things we have to do already?" I asked for owner information and his name. Before he gave me his information he said in I guess what he thought was "the buck stops here" attitude" by saying to me, "I'm the manager!" I said, "I am Director of Security where I work so what does that have to do with anything concerning my request?" I am now searching for the same lamp elsewhere even though I live within close proximity of this store. I regret allowing this manager (?) to elevate my blood pressure. I left disgusted due to his disrespectful arogant tone. There was no excuse for him to treat me the way he did. Interestingly as we were talking a worker (moving helper) stood by as if I am suppose to get intimidated or simply be an observer. I am cool with that. Mr. James need not attribute this to the end of a long day. Now reader, you go figure. I am obvisously disappointed in the treatment towards me and the violation of my need to know as a customer what consequences happened to the original saleman who is simply trying to make a living and satisfy customers. I am certain Mr. James knows who I am if this comes to his attention.

I talked with shannon district manager for american freight, she is a very nice lady who cares, I have even spoke with her boss mike out of california in regards to that shady manager they have working for them in marietta ga.

I am so very sick of shady sales men and substandard customer service! Do not shop at american freight in marietta ga... These guys are goones, straight up crooks! Go to another furniture store, pay a little more if you must! If you shop at american freight furniture you will be very sorry! I am! Pllllllllleeeeeeeeeaaaaaassssssssseeeeeeeeeeeee read all of the complaints! Stay away from the marietta store they tried to steal my money! I am now awaiting my 843.22 to be returned! And 100.00 dollar check to be mailed! Thes fools has almost 1000.00 of mine tied up b/c of that damn maurice hill the store manager in marietta! He is crooked thats my opinion, I will let everyone know do not shop there! Please dont!

I went into the store on 1.15.2010, I knew what I wanted I had already searched online, sales man maurice hill seemed to be a nice guy, a good salesman not to pushy! Long story short, I picked out my furniture, a bedroom set to be delivered the following day, I picked out a living room set and a dinette set that I put on lay a way for 30 days (Need to sell furniture I have). I paid for every thing online all but 200.00 which I paid in cash.
Long story short at the end of the sell I felt the salesman began to rush me out of the store. Later that night I looked at my receipts only to find that the 200.00 was not reflected on the receipt, it was a bunch of bogus info on my receipt. I called on 1.16.2010 maurice hill gave me some bs excuse, at that time I knew he was running some kind of a scam.

I went into the store on 1.16.2010 and requested a return, I waited 45 minutes or more on that idiot crook to return my money and debit transaction. He said the 200.00 would come in the mail in 7 to 10 days from corporate, I told him to show me that on the receipt of course he could not b/c he pocketed my money! He just continued to lie, I stepped out of the store went and called another location in norcross spoke with district manager shannon whom pulled the receipt for a good 30 minutes went back and fourth about the transaction.

Shannon said that I got a discount and no monies (Cash was on that receipt, basically she did not believe me b/c maurice hill had rigged the receipt and stole my 200.00. I told shannon I would prove it, I kept her on the phone while I went into the store and had a discussion with maurice about my 200.00 dollars! Then I let him and his crooked # staff have it! Also maurice hill double charged my debit card when I went to do the return!

I called the store on 1.17.2010 and the thief maurice was still employed! I am off work today to call the bbb and make a police report, this guy is a menace and a thief who should not be allowed to still peoples hard earned money!

Tia foster

We purchased a King Koil Mattress Feb. 17, 2009 from American Freight. At the time of purchase the salesman, Chris Botero assured us of a 20 yr warranty. That was 8 months ago. The mattress we purchased has collapsed on one side. When I reported it to them they informed me the warranty was void because we did not purchase the foundation with it. That was not mentioned when the purchase was being made. I read the warranty and it also said nothing about it being void, it recommended buying the foundation. The foundation our mattress is resting on is in perfect condition and is offered up for inspection.
I also called King Koil in Miami where the mattress was manufactured, they informed me that they do not warranty seconds. Of course we were unaware of the fact that we had purchased a defective mattress. Our receipt does not read "As Is" or any such warning. I
I feel the word should be known about Customer UNservice from American Freight.

Thank You,

Louise Vuturo
[protected]@hotmail.com

After I purchase pricey items for myself, I always try to look up the company that I chose to go with and see how others liked or disliked there experience with company. My daughter just got excepted into fsu and we needed to furnish her entire house. We shopped around and came across a new jacksonville furniture store named american freight. The salespeople were very inviting and helpful upon entering. As I told them we were just looking they left us alone for a couple of minutes to look around after explaining how the company worked and options for purchase.After a couple of minutes the salesperson came back to help us with any of the questions we had. He was very helpful and understood that we had not decided on what or when we needed any furniture. He then called another product rep over that pretty much explained the same thing but asked where my daughter was going to school. I told him fsu and he then explained that there was a store in tallahassee and he used to work there and we had the option to get it delivered out of that warehouse, so we didn't have to move it ourself or just pick it up there in town. He explained one of the benefits for us is that if for any reason anything were wrong with any of the furniture upon delivery or pick up we would be able to get it fixed there in tallahassee instead of having issue with having to bring it back to jacksonville. I was nervous at first because we didn't need furniture for two weeks and didn't understand how differant stores worked. If they had same items, ect. He assured me that the furniture would be available fir pick up or delivery. Although I was nervous, I decided to make the purchase and give it a chance. The manager also gave me the manager in tallahassee name and number and told me to feel free to contact either manager if I had any questions or if dates changed. I called tallahassee manager ahead of time to make sure items were available as promised and he again assured me everything would be fine. We decided to pick up the furniture instead of getting it delivered and we had no issues with any of our items. We went on a saturday, that I would amagine has to be busy for them judging by the amount of people that was in the store. We did wait for around 30 minutes to get loaded up but we understood due to the amount of people getting their furniture.The manager was very apologetic for the wait.It made my daughters first furniture purchase enjoyable and I would suggest buying furniture from either of these locations. I actually called to thank the jacksonville manager also for helping us because I was nervous about this company that was new to the area. I only have great things to say about my purchase. I noticed a lot of complaints were from other areas of the us, but again I had none of these issues with my purchase.

I paid in full for a sofa and loveseat at American Freight in February 2009. I was advised that the set would be stored for me until I needed it. When I went to pick up the sofa set in July I was advised it was not there. I called many times expressing my frustration and asked for a refund but was never told why I could not get one. Each time I called I was told that someone would look in to it and try to get my couches sooner than the month they said it would take to get them.

The gentleman that, I assume, is the store manager, actually used two different names when I called so that I would think I was talking to someone different when I called. He used the name Thad when I called and asked for the manager, and when he called me for any reason he would use the name Elvis. That is extremely unprofessional.

It wasn't until about 3 weeks after this all occurred (and after reading pages and pages of complaints on the Internet), that I went in to the store and demanded a refund since I had not received my sofas that I had paid for in February. I actually had to make a scene and get other customers' attention before they would even begin to discuss providing a refund to me. But, they finally did, and since I paid with a check they issued a refund that would come in 4-6 weeks.

When Thad Elvis called me to advise me that the check was in, I went to the store to pick it up. In line in front of me was another customer that had printed out the stack of complaints he found on the internet and was having the same issue that I had with them.

So, I have received my refund, but I am very upset that a company that frequently misleads customers can stay in business in our area. I hate the fact that there are so many people getting taken advantage of by American Freight.

Ordered bedroom set Feb 4, 2009. Still don't have all the pieces and it was excuse after excuse to get what I have. I told them to come get it and give me my money back and they said I would have to pay a delivery fee for someone to come get it. They promis things and never deliver.

I went in to buy a bedroom set. I had seen the commericals and decided to give it a try. This was my first time buying furniture. This was a huge mistake. They said they wouldn't get the furniture in until the next week, it took a while but we did get the furniture. However, they did not have the right dresser and were suppose to bring it back. Never happened, I wasn't happy with the furniture I received, there were knicks and scraps. When I called and said I wanted my money back they said they do not refund and gave me some stupid "zero to hero" policy about waiting 30 days for new furniture. After I decided to keep it they came back only to pick the furniture back up! Two weeks later and I still haven't received the dresser, they even went as far as to tell my mother they had one in stock and were going to look it over before they sent it. So, they finally send one and its their FLOOR MODEL! It's a piece of crap, dented and knicked, and didn't even send the hardware to attach the mirror with it. The delivery people then said to wait 30 days until they could bring a new dresser and take back the floor model. I am so upset with the company and quality that I have received, I knew I wasn't getting perfect furniture but I expected something more then this. Now, I have to try to figure out how to get my money back, I can't seem to find a number to corporate and the sales people and managers at the store are worthless. I will NEVER recommend this store to ANYONE, it really is a shame that they are okay with taking money from someone and not delivering a quality product.

First let me say just because a person doesn't experience something personally doesn't mean that it can't happen. When I first walked in the store I was able to browse, and pick out what I wanted before I went to the counter for assistance. Giving credit where credit is due the salesman (Jesse Cols., Oh E. Main St. store) did say that my furniture wouldn't be in until the next week. I paid about seven hundred dollars for my bedroom suite, and upon agreement walked out empty handed.

The next week came, the next week went. In the middle of the second I hadn't heard anything from the store, and called about my merchandise or if I needed to request my money back. Jesse said some but not all of the set had come in he could arrange delivery for what he had (the dresser, chest, and nightstand) to be delivered that day. I said okay but when my other stuff comes in will you guys deliver again without me paying twice. Shocked at hearing him tell me that I had to pick the remainder of my things up or pay another delivery fee when/if it comes in irritated me.

When the delivery guy called my cell phone I didn't understand him, and asked who the caller was. The driver then in a nasty, rude manner yells back at me that I didn't need to know who it was all I needed to know was whether or not I was expecting a delivery or not. He argued on the phone with me for about thirty minutes or more before I hung up, and contacted the store. He was then instructed to call back, and apologize to save the sale.

Long story short I paid for my furniture Feb. 23, 2009 today is Mar. 24, 2009, and I still don't have all of my furniture. I've been contacting the corporate office, and they exist for the sake of the company being able to say they actually have a corporate office. It's income tax season, and no one is perfect so Susan from corporate says in an angelic voice.

So know that seven hundred dollars will cost me double in attorney fees. Time used for court, Channel 6 news, Better Business Bureau, and my local Attorney Generals Office. But in the end good always comes out on top, so I'm sure I'll get my money back for my furniture, and the stress that came with this entire transaction. If you had a great experience with them kudos to you but I will never recommend this store to anyone that I care about or know.