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My Complaint with American Frieght is this: This is my second purchase from them. My first purchase went well so I decided to purchase from them again. This purchase was, A twin mattress set, two end tables, one coffee table, and a lamp set. Well I made the purhcase February 18, 2017, paid in full, my order was sheduled for pick up Feb. 22. My husband and I pick up the mattress set Feb. 26, 2017 (they said the mattresses would come in first). We asked them when would the rest of our order be ready? And they told us the following week. So March 3rd, 2017 comes around and we call and they said our order was ready. We went there and they said they only had our lamps avaliable. I said to them we put our order in Feb 18, 2017, why didn't it just all come together today(March 3rd)? They said that they had their orders crossed and they had to reorder our tables today ( March 3rd 2017) and that the manufacters were behind on their orders. In his explaining this to me, he was nasty and rude, as if it were my fault. I said okay, (very upset by now) my husband said you know things like this happens, lets just wait a week and see if it comes in then. I said okay. I need to add that we only paid $103.88 for the table set. I have called them over and over and over again, and they've told me that it's the manufacter, there's nothing they can do about it and that when it comes in they will call me. I've called them continously day after day with them telling me, well your order was only a little over a hundred dollars, or there are others who are waiting on there furniture and it's out of our hands. Today is March 30, 2017 and they told me to call today because my order would be in. Guess what it's not in. So I called the corporate office, I did not get an answer so I left a message. I will see where this gets me.
The complaint has been investigated and resolved to the customer’s satisfaction.
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BUYER BEWARE! SALESMEN MUST BE TAUGHT TO ATTEMPT TO BAIT & SWITCH!
After waiting over 4 weeks for a dinette set that was to be in within 10 days (and paying a 50% deposit just to "secure my order"), I decided to look at the local BBB website and saw that there were over 400 complaints within a 36 month period chainwide. That's when I knew I was going to have a problem.
Was guaranteed that the set would be in on a specific day, went to finish paying so that I could finally have a dinette set after 5 weeks and shocking, the truck had broke down in transit, so no dinette set. Told them I wanted to cancel the order and requested a refund and they said they could not do that. In process of disputing with the credit card company's assistance. Will never attempt to do business again with this company. I expect that with their reputation, they won't be in business long.
They have been in business 16years and have a B rating with the BBB higher than Ashley and Bassett
they have a 99.9 % customer satisfaction rate the company has over 40 locations. Your numbers are wrong and you sound like a competitor.
Purchased a Sofa and Love Seat, the experience was crappy. I would pay two (2) times more from another store to avoid the experience with this bunch of scam artists.
Paid for the Living room set and Coffee/ end table group together. When arrived to pick up they said they did not have in the warehouse and would be in on monday or tuesday. When we paid for the group told the salesman that they were a wedding gift for my daughter and that her husband was in the Air Force and is moving to California. They said they would hold the stuff for me till I picked it up so we could get it in their scheduled (by the Air Force ) move to CA. When we arrived to pick up items they said they did not have any of it in stock and could not refund our money and would have to pick something else from their in stock items. They had the items on the floor and would not let us take those items instead.
WILL NOT BUY FROM THERE AGAIN AND WOULD NOT RECOMMEND ANYONE ELSE STEP FOOT IN THE WAREHOUSE UNLESS YOU WANT TO GET RIPPED OFF!