Amazon review: Package shipped never showed, promised refund then said it’s still waiting to be shipped, um what???

I made an order for two items. I had to have it shipped to a different address than my regular because of what was inside. That part of the order was delivered on time yet the other item still hasn’t. I was charged for the full order days ago when it was taken out. The other part of the order said was shipped the same day. Had the tracking for it too. It said it was to be delivered by the 5th.

Later on, the website said still arriving on time yet was changed to today the 5th. When this happened, it was already on par beforehand to be delivered that day which was the same day they said “now arriving the 5th.” The thing is evidently when I inquired, later I found out the package never shipped. There’s tracking though and it was marked as shipped. This company did things differently lately..so bad too.

I never use Amazon delivery because it’s the worst I’ve used and I’m 49. I had to for this order. Never again, it’s why people have PO Boxes, more reliable and USPS does the delivering who are more competent and their tracking actually exists. Not with Amazon. Here, we’ll put up a tracking number that doesn’t exist, pretending it was shipped and give you a random number all to pacify you while we whistle Dixie until the person or AI agent gets lost

After the package was to arrive the day it always was to arrive, I contacted customer service. Woman assured me I’d get it and the lovely “rest assured” (never a good sign) they all say this will be addressed. She cancelled the order and issued a refund. She said it was fine and done.

I said I’d wait for the confirmation email. Never came, we kept waiting purposely together. Never came. I asked for a ticket number. At first she didn’t understand why I’id want one (oh the tells) Eventually, she gave me one but it looked like something she just typed up that meant nothing. I left thinking she actually did something besides waste 45 minutes. Nope. As usual the 1000th agent to completely lie about everything.

One knows once they already took out your money, it can’t be cancelled unless it was shipped and mega late. It said it was shipped but it never was which I found out later. The woman never knew what was what but assured me she had it all set. No email was key. Ticket number just gibberish she typed when not playing patty cake.

I went back to the orders page as
always and saw it wasn’t cancelled as I suspected and she just said whatever to end the chat. I then attempted canceling myself just to see where it brought me. Said it was in the process of and later I received an email saying it cannot be cancelled. I knew better when the agent said she cancelled it but thought she actually didn’t waste the whole 45 minutes since she typed a ton but likely just the space bar to make it seem like she did something.

I contacted customer service again. I got a better person who per usual had to apologize for the pathological liar I had just had. She was nicer but said it wasn’t even shipped. I gave her the tracking number and the notices of when it was to arrive I was constantly promised all week. She said it sucked that I was lied to all week and.by another lying agent misleading me aka the usual drivel.

She couldn’t help me so out of nowhere she left the chat (this happens often). And gave me a supposed supervisor. The supervisor was clearly well versed in stalling, misdirecting and coming up with things but the only positive is he explained things. Simple unlike what the other two said, though one would make amber heard proud in lying dumbness.

He said it never shipped and was delayed. This was days ago. Still never shipped when was marked as shipped and to be delivered days ago. Still delayed yet today’s I “will not be charged” when I was earlier in the week because it was part of the order I actually did receive on time.

So we have a pathological liar issuing a refund to a nonexistent late delivery she cancelled. The second agent attempting to fix the pathological liar’s mess and her supervisor saying yeah it was never even shipped and that she shouldn’t have done that. No offense buddy but it’d all they do! I find myself often wondering, do these people ever get in trouble? A normal company they would. Likely back on surveyor belt for tweaks, then thrown back on chat to lie some more.

This has been bad for years but Amazon now is officially as bad as Comcast which I never thought was possible, so thank you and congrats Amazon. You have my money yet say I won’t be charged. Said you shipped a package to arrive days ago and even updated it to arrive the same day you set it for and it was never even bloody shipped! “Oh it just means it left our facility to another warehouse” umm what?

The supervisor said it would be shipped soon. That was 3 days ago. I was also told after 48 hours after a scheduled delivery date if nothing happens, I could request a refund. No option too since now instead of arriving on the 5th it says delayed will notify when shipped to, delayed: not yet shipped, to delayed: shipping soon. When next year? Jesus bloody H Christ people. It’s not rocket science. Did AI not fix the trucks yet? My god..

This company is horrid. Normally I don’t have issues since I use my main address of a PO Box. When they don’t use USPSc they sure they mess up a ton because their drivers and warehouses are a disaster but the shipping is legit since it’s not their company’s. That is key here.

Every time I do an order which I always dread doing and have to have it shipped to a physical address because of what the product is (though I got that part of the order), this happens. It’s because Amazon shipping is a joke. They are good at mostly getting it to give to USPS despite messing that up often with random truck breakdowns or it rained too much, but I always know where it is. It’s because it’s not their tracking.

Their tracking means absolutely nothing. It never has. I’d like to call it unaccountable tracking. You can put it up as real but the number does nothing until they want it to. Honestly, they’d be better with AI, but if this is AI then you doomers can relax.

So a non existent shipment with tracking , a fake cancellation of an order and mega fake refund, no confirmation email and a random ticket number that was rushed out to shut me up. Lots of excuses over the pathological lying that Amazon is known for that would make Comcast proud, a supervisor who was a tad better than the others but also a piece of work doing damage control for a greedy, cheap company that cannot ship a part of a package. And giving me my money back is this hard?

I was already charged for it 5 days ago, and just delays it since it never should’ve put arriving on a date let alone mote phantom shipping notices and that fake tracking number which is still up by the way and it says delayed, shipping soon.

If you don’t have a PO Box get one, don’t have it shipped to a house or you’ll never get it. If you keep using them get a PO Box. It can still suck but at least it’s not their fake, do as you please tracking.

How hard is it to give someone their money back when you lied to them relentlessly all week, insulted their intelligence and no “actual” proof of shipment in sight? Your system is broken.

Use usps or figure out how to not rip people off and insult their intelligence over and over by would be robots or actual robots who are 99% broken. Joke of a company. PO Box or bust. Bust makes sense now..